PROFESSIONAL SUMMARY:

• Over 8 years of experience in SalesForce.com CRM Platform both as Administrator and Developer.
• Working experience on various phases of Software development life cycle (SDLC) involving in Requirement gathering and Analysis, Architecture designing, Development, Implementation, Deployment, Maintenance.
• Experience in developing Apex Classes, Triggers, Visualforce pages, Workflows and Integration using the Force.com Web services API.
• Proficient in administrative tasks like Creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, Quick Actions and Approval Processes.
• Experienced in utilizing Lightning Experience for creating better and user - friendly environments with Aura Development framework for dynamic web app development.
• Worked extensively with SalesForce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards, etc. and created various custom objects and layouts to ease the user’s interaction with the platform.
• Designed Junction objects and implemented various advanced fields like Pick list, Master-
• Detail relationships, Lookup relationships, Custom Formula Fields, Field Dependencies, Validation Rules, Sharing rules and Approval Processes for automated alerts, field updates, and Email generation per application requirements.
• Hands on experience in using SOAP and REST API's for implementing web services in the Salesforce org for access to data from different users and environments.
• Experience in data migration using Data Loader, Data Import Wizard from Informatica and Seibel Systems and interacting with external systems using Salesforce Connect.
• Excellent working knowledge of Veeva CRM application, solutions and Veeva Vault.
• Sound knowledge in implementing Apttus CPQ Cloud Integration using pre-built connectors and point to point integration with CRM and ERP applications.
• Good understanding of Salesforce Customer and Partner portals for providing better service.
• Experience working with salesforce.com sandbox and production environments, also with Eclipse IDE Force.com Plug-in environments.
• Experienced in using the Conga Composer App on the AppExchange for better optimization of Reports and Wave Analytics for Dashboards.
• Hands on experience in implementing the Salesforce Exact Target (Marketing cloud).
• Expertise with Schema builder, Object Oriented Design (OOD) and Analysis (OOA) based on Unified Modeling Language (UML) architecture.
• In-depth understanding of Cloud computing services SAAS, PAAS, IAAS applications including CRM business process like SFA (Salesforce Automation).
• Technology savvy with aptitude and experience in adopting modern methodologies and innovative techniques to boost work efficiency.
• Strong communication and inter-personal skills with ability to work well in a dynamic team environment.

TECHNICAL SKILLS:

Salesforce.com: Force.com Web Services API, Apex Classes & Triggers, Visual Force Pages, SFDC Eclipse Plug-ins, Force.com IDE for Eclipse, Apex deployment Tools, Chatter, Sales & Service cloud, Data Migration, AppExchange, Salesforce1.

Customizations: Custom Objects, Page Layouts, Workflow Rules, Record Type, Role Hierarchy, Validation, Quotes, Formulae.

Languages & Web Technologies: Java, PL/SQL, C, C++, HTML, XML, CSS, PHP, JavaScript.

Deployment Tools: Force.com IDE, Force.com Migration Tool(ANT), Change Set.

Data Migration Tools: Data Import Wizard, Data Loader, ETL Tools.

Other Tools: Microsoft Office, UML Tools, Sonar.

PROFESSIONAL EXPERIENCE:

Confidential - Nashville, TN

Salesforce Admin/Developer

Responsibilities:

• Designed, developed and deployed Apex Classes, Controller Classes for various functional needs of the application.
• Integrated Salesforce with Informatica using Informatica Cloud and migrated data using Data Loader and Data Import Wizard.
• Developed the Custom objects, Validation Rules, Formula Fields, Page layouts, Custom tabs, Components, Custom Buttons and Links.
• Designed and developed visual force pages for various functional needs.
• Worked on building Lightning Components by applying SLDS (Salesforce Lightning Design System) and embed these components in Visualforce pages.
• Created Custom Objects and defined Lookup and Master-Detail relationships on the objects and created Junction objects to establish many-to-many relationship among objects.
• Created different Workflow Rules and Approvals for various commission processes dependent on record types.
• Automatically logged the call information and interaction time using CTI.
• Customized Salesforce1 mobile app to meet the requirements of the business users.
• Maintained data cleanliness and accuracy by adding Custom Validation Rules and Triggers.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked on Inbound and outbound change sets to deploy the metadata from one environment to different environments.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Used the Sandbox for testing and migrated the code to the Production instance after testing using Change sets and Eclipse.
• Used the Conga Composer App on the AppExchange for better optimization of Reports & Dashboards and creating sophisticated Documents in desired formats.
• Generated Custom Reports & Dashboards using Conga Composer for enhanced visual experience and diverse file formats.

Technologies: Saleforce.com platform, Salesforce1 Mobile Platform, Force.com IDE, Apex, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Change Set, Eclipse IDE Plug-in, Informatica On Demand.

Confidential - Montgomery, AL

Salesforce Marketing Cloud (Exact Target) Admin/Developer

Responsibilities:

• Integrate the Salesforce to Exact Target API's.
• Created the data model for the application as part of a team.
• Perform the deployments to Custom objects, Validation Rules, Formula Fields, Page layouts, Custom tabs, Components, Custom Buttons and Links.in various regions.
• Execute the batch process for Data loading.
• Designed, developed and deployed Apex Classes and Triggers, Visualforce Pages for various functional needs of the application.
• Implemented Salesforce Service Cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites) for business support for customers.
• Used Jira related apps in the AppExchange for advanced bug tracking, issue tracking and project management functions.
• Worked on various Salesforce.com Standard Objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Implemented Salesforce Communities and Omni-Integration for improved customer Self-Service and better sales team communication using Salesforce Lightning Bolt and AppExchange.
• Implemented Web-to-Case, Email-to-Case to track Cases from the website.
• Created Workflows using Journey Builder and defined immediate and time triggered tasks such as email alerts, Outbound messages, filed updates and assign tasks to users.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Technologies: Saleforce.com platform, Force.com IDE, Apex, Visual Force (Pages, Component & Controllers), Salesforce Marketing Cloud, Data Loader, HTML, Doc E-sign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-In.

Confidential - Mahwah, NJ

Salesforce Admin/Developer/Apttus

Responsibilities:

• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering to Deployment and maintenance.
• Configuration and administration of SalesForce.com enterprise edition .
• Assisted in Apttus CPQ Implementation gathering data and talking to groups across company.
• New and existing product implementation and maintenance including but not limited to the creation of new data tables, part numbers, pricing and programming of new rules and logic.
• Implemented Agile Methodologies (SCRUM) with Bi-weekly Sprints with the team.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Created Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules per the application requirements.
• Worked on Force.com Explorer for querying Salesforce database using SOQL &SOSL queries and Data Loader for data migration, insert, update, and bulk import or export of data.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Developed and Customized Reports and Dashboards and enables feed tracking to track usage for productivity and performance of business centers and their sales teams through Chatter.

Technologies: Saleforce.com platform, CPQ, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Data Loader, Salesforce Sales Cloud, Marketing Cloud (Exact Target), Chatter, HTML, JavaScript, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential - San Jose, CA

Salesforce Admin/Developer

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Administrator/Developer in the organization.
• Involved in project to understand the business needs and objectives of the system.
• Interacted with the end users and stakeholders, involved and gathered technical requirements for the integrated system.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and managed User Roles, Profiles, Permissions, and Role Hierarchies, Public Groups, Security Controls, and Shared Settings.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created Custom Fields, Custom Reports, Field help, Custom Formula fields, and Field History Tracking.
• Created different workflow rules, approval processes and validation rules.
• Defined Workflows and set up Workflow Rules, Tasks & Alerts and created Workflow Approvals.
• Customized Applications, Page Layouts, Standard Related Lists, Tabs, and defined dependent Pick Lists.
• Customized Dashboards to track project status and performance of business centers.
• Integrated the Web Services for extracting the data from external systems.

Technologies: Saleforce.com platform, Force.com Sites, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Cases, Security Controls, Sandbox data loading.

Confidential

Salesforce Sales Cloud Administrator

Responsibilities:

• Worked on Sales Cloud Standard and Custom Objects like Accounts, Contacts, Leads, Opportunities, Activities, Layouts, record types and validation rules .
• Managed user accounts and security - including new user account creation, profile and role management, sharing rules, and security controls
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the requirement of the organization.
• Created new custom objects, assigned fields, Pick-lists, Record lists, Custom tabs, Components and Custom Apps.
• Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules .
• Developed and configured various Custom Reports, Report Folders and Dashboards for different user profiles on request.
• Created supporting documentation for application development tasks that includes Cast Iron orchestrations and Salesforce.com customizations.
• Reviewed AppExchange applications for functionality and security risks.
• Participated in the training sessions provided by the Salesforce team.

Technologies: Salesforce.com, Import Wizard, Apex, XML, Controllers, Sharing Rules, Custom Objects, Pick-Lists, Workflows, Email Updates, Salesforce Change Sets.

Confidential

Associate Java Developer.

Responsibilities:

• Developed the front end and back end of websites using HTML, Java, JSP, CSS, Java Script and JQuery .
• Improved algorithms used throughout the web application to improve runtimes and user experience.
• Responsible for developing Java Servlets .
• Created Use case diagrams, Class diagrams and Activity diagrams using Microsoft Visio
• Developed database design, connectivity and access
• Wrote MySQL & PL/SQL queries and used JDBC API
• Involved in the performance tuning of SQL queries.
• Implemented and Consumed REST Web Services.
• Prepared test reports of the bug status and reviewed the bug fixing strategies.
• Involved in Integration testing.

Technologies: Java, HTML, CSS, PHP, SQL, MySQL, PL/SQL, JSP, REST, Eclipse.