SUMMARY:

• Six years of Salesforce experience including almost three years of hands - on experience designing and developing Salesforce applications.
• Responsible for developing, implementing, and monitoring salesforce CRM applications such as Salescloud and Service cloud. 
• Experience in Apex Programming, Visualforce pages development, Web service API Integration, Apex Triggers Implementation, Salesforce Configuration and Administration.
• Experience in performing data migration from Legacy Systems using Data Loader.
• Experience in using the Workbench tool for SOQL queries, SOSL and the REST Explorer.
• Worked in all stages of Software Development Life Cycle (SDLC).
• Skilled in understanding and implementing the Salesforce Lightning experience.
• Analyzing the scenarios for switching between Salesforce Classic and the Lightning experience.
• Strong knowledge in Salesforce Administration and Customization, including Data Validation, Sales, Marketing, Customer Service and Supporting Development team.
• Extensive experience in analyzing organizational processes, converting business workflows into specific Salesforce.com workflows and configuring Salesforce.com  to meet business requirements.
• Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports  and various other components as per the client and application requirements.
• Extensive business knowledge and customization experience on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports, and Dashboards.
• Skilled Business Analyst with excellent leadership and interpersonal skills, team player with the ability to work with, participate or conduct brainstorming sessions effectively with all levels of organization, individuals & stakeholders.

TECHNICAL SKILLS:

CRM: Salesforce, Hubspot, Insights, Zoho, Pipedrive.

Languages/Scripting Languages: Transact SQL, C, C+, Java, HTML, VB Script

Databases: Oracle 10g, SQL Server 2000/2005/2008 , MS Access

Version Control Systems: CVs

Tools: SQL Server Management Studio, SQL Profiler, Performance Monitor, Microsoft Visual Studio 2005/2008, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Publisher), Corel Draw Suite

Data Modelling: UML, MS Visio

Load Testing/ Defect Tracking Tools: LoadRunner, Test Director, Quality Center (QC)

Operating Systems: Windows XP/Vista/7/8/8.1/10 - Mac OS High Sierra/El Captain/Yosemite/Mavericks, iOS, Android, Linux.

Enterprise Resource Planning (ERP): Systems, Applications and Products (SAP) HANA/BO/BI, Oracle, Microsoft Dynamics 365

Methodologies: Waterfall, Agile, Scrum, RUP, V-model, SDLC, Business Modelling, Use Case & Sequence Diagrams, Activity Diagrams

PROFESSIONAL EXPERIENCE:

Confidential, Portland, OR

Salesforce Developer/ Admin

Responsibilities:

• Designing and developing Salesforce applications as well as developing, implementing, and monitoring salesforce CRM applications such as Salescloud and Service cloud. 
• Created custom objects, triggers, validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification. 
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs of the application.
• Used Force.com Eclipse IDE plugin to develop the classes and triggers. 
• Worked on data migration from databases to SFDC using Data Loader.
• Administrated and monitored the company’s Salesforce CRM application. Created the workflows for automated lead routing, lead escalation, and email alert
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Involved in Design, development, planning, testing and integration of Salesforce Cloud services, data and accounts. 
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.

Environment: APEX, JavaScript, Web services, WSDL, SOSL, SOQL, Force.com IDE, Import Wizard, Data Loader, XML, Java servlets, Visual Force Pages, Workflows, Ajax toolkit.

Confidential, Arden Hills, MN

Salesforce Administrator/ Developer  

Responsibilities:

• Worked closely with sales team and business analysts and performed detail analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services.
• Integrated web services with SalesForce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
• Implemented visual force pages for unique needs in the function. 
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events, and Tasks. 
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules. 
• Develop and build user interfaces and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs of the application. 
• Responsible for creating Queues, Workflows rules, and tasks to share and automate work to the users in the Queue.
• Created unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages.

Environment : Saleforce.com CRM, Force.com platform, Apex Classes, Chatter, Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Eclipse IDE, WSDL, HTML, CSS, JavaScript

Confidential, New York, NY

Salesforce Administrator Consultant

Responsibilities:

• Used Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from a comma-separated value (CSV) files

Environment: Saleforce.com platform, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Windows.

Confidential, Washington, DC

Business Analyst

Responsibilities:

• Analyzed comprehensive all relevant Business Processes and Work-Flows.
• Developed and managed comprehensive Project Management Plan.
• Analyzed the corporate-level technology stack for integration into proposed systems.