SUMMARY:

• Over 7+ years of overall professional IT experience with 6+ years in Salesforce.com CRM Application Support, Designing, Development, Testing and Implementation Platform both as Administrator and Developer and 3 Year of experience on JAVA/J2EE Development.
• Certified SFDC Developer (DEV 401).
• Expert level skills at developing Custom Apps, Apex Classes, Apex Triggers, Lightning, Workflow rules, Validation rules, HTML and JavaScript
• Implemented various client requirements using Apex Language (Classes, Controllers & Triggers), Visual Force pages, Custom tabs, Custom Objects, Reports, Analytical Snapshots and Dashboards.
• Good understanding of cloud computing services and Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud and Marketing Cloud.
• Hands on experience with bulk data migration and integration using Apex Data Loader.
• Hands on experience implementing Security/Sharing rules, Configured permission sets, Field level Security, Record level Security, Profiles, Roles and resource monitoring at different level of Organization.
• Experienced in different modules of Salesforce.com: Sales Cloud, App Cloud Application Integration, and Community Cloud.
• Experience with SalesForce Lightning in using CSS, JSON in Lightning Framework, and JavaScript for Client - side controller and helper controller.
• Participating in engineering of Custom Lightning Applications and Components with Aura Framework, Apex, and Java script.
• Strong Knowledge in Salesforce Customization, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Experienced with Steelbrick CPQ to Speed Deal Cycles & Close More Deals with CPQ and also Manage Your CPQ Process with Max.
• Experience in data migration from ACT, Excel, MS outlook and Legacy Systems using Data Loader, Import Wizard, Informatica Data Loader, and Cast Iron.
• Extensive experience in designing of Custom objects, custom fields, Page layouts, Record types.
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Experienced in Writing Test classes, ability to develop functional test plans, test scenarios, test cases, test scripts, coordination, escalation, prioritizing the bugs and user acceptance testing.
• Proficient with Microsoft excel tools which includes pivot table, optimization, data analysis, scenario testing and writing and generating reports.
• Extensively worked with integrations between ServiceNow and third party application like SFDC.
• Proficient in using Java script, HTML, SQL and XML to build simple-easy to use pages that perform complex functions. Proficient on Salesforce development and data management (SFDC).
• Developing knowledge on Application integration. Performing scripts and ANT scripts.
• Ability to work on EIA, Web services and SOA. Proficient Knowledge on REST and SOAP.

TECHNICAL SKILLS:

CRM: Salesforce

SalesForce Technologies: Apex, Visual force, SOQL, Lightning, SOSL, SDLC, Apex Trigger, Agile, Web Services, Azure.

Salesforce Cloud: Service Cloud, Sales Cloud, Salesforce (Service Cloud, Sales Cloud, Marketing Cloud), Microsoft Azure, Amazon EC2.

Tools: Eclipse IDE, Apex data loader, BI Tools: OBIEE 10/11 g, ETL, Iseries.

Languages: Java, C, C++

J2EE Technologies: JSP2.0, JSF, JNDI, Servlets, JDBC, EJB, Java Beans, AWT, Swings, Spring

Database: Oracle 10g/9i, MS SQLServer 2005/2000, UDB DB2,MySQL, MS Access 2007/2000

Version Control Tools: VSS, CVS, WinCVS, Rational ClearCase, Subversion, Mulesoft.

Load Testing/ Defect Tracking Tools: Load Runner, Jitterbit, Test Director, Jira Bug Tracking, Scrum, Ant, Jenkins.

Web Services: IAM,REST, SOAP, WSDL, XML

PROFESSIONAL EXPERIENCE:

Confidential, San Antonio, TX

Sr. Salesforce Developer

Responsibilities:

• Worked on Work Flow Rules, Validation Rules, and Visual Flows to combine different flows on various Objects.
• Worked on Process Builder, to push to different objects into one logic with a complex process builder flow chart.
• Activated the Process Builder functionality on the Production data load to eliminate the Errors on the Account Object and Project Object.
• Created Custom Objects, Custom Fields, Formula fields, Master-Detail and Look up fields for various requirements from Business.
• Provided User Access and Field Level Security according to the Business Requirements.
• Created Master-Detail Relationships, Look Ups for Account and Project Objects.
• Worked on Case Assignment Rules, Email-to-Case and Queues to activate emails for Security Queue.
• Customized Salesforce page layouts, record types, list views and queues.
• Analyzed the requirements from Business and worked on the technical specifications for each requirement.
• Hands on experience with lightning component development using JavaScript and Aura framework.
• Worked on JavaScript for Client-side controller and helper controller, CSS, JSON in Lightning Framework.
• Created Custom Lightning Events and registered respective Listeners and handlers to work with functionality of client’s requirement.
• Developed Apex Classes, Visual Force Pages on Customer Portal Localization requirement.
• Wrote batch classes, which can be invoked programmatically at runtime using APEX.
• Worked on Visual Force pages and created UI design on Account object and Custom Object.
• Customized the Look and Feel on the Visual Force pages basing on the client requirements that included custom links, buttons.
• Performed Data Load to update Account Object from Sandbox and Production environment.
• Worked on the Error files and resolved by deactivating few Validation Rules and Process Builder and performed Data Load with 100% success ratio.
• Deployed the Visual force pages and Classes using Change sets and Eclipse.
• Created Custom settings for implementing complex Apex code and VF pages instead of using hard coded strings.
• Implemented standard sales force out of box functionality to avoid custom pages based on client needs.
• Participated in all Backlog grooming sessions and assigned tickets for Technical review before moving to the Sprint.
• Communicated with business to understand the business needs and discussed technical challenges under the development prospective.
• Involved in resolving issues found during Unit Testing& User Acceptance Testing (UAT).
• Created various Profiles, Roles, and Page Layouts and Configured the permissions based on the organization hierarchy requirements.
• Provided the training to Business users about the system.
• Worked on Eclipse IDE with force.com platform for writing business logic in Apex Programming language.
• Used Tools like JIRA, TFS to keep track of the time for development and maintain the tickets.
• Involved in managing the Sandbox and giving the Production Support.
• Wrote several SOQL& SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.
• Implemented Automated execution of tests (nightly and need based) using ANT and Jenkins.
• Used sandbox mode for testing and migrated the code to the production instance in installments.

Environment: Salesforce.com, Azure, Lightning, IAM, Mulesoft, SteelBrick, Veeva, ServiceNow, DynamoDB, Pardot, Apttus, ServiceNow, CPQ, Scrum, Visual force, ESB, Security Controls, Escalation rules, Ant, Jenkins, Jira Bug Tracking Tool, Record types, Jitterbit, Agile, VF Pages, Triggers, Jboss Fuse, SOSL, Rules, Apex, Data loader, SOQL.

Confidential, Houston, TX

Salesforce Developer /Administrator

Responsibilities:

• Customized the Salesforce.com application as per business requirements.
• Created custom Objects, Fields, Tabs, Page Layouts, Record Types, Users, Profiles, and Roles.
• Maintained data cleanliness and accuracy by adding Custom Validation Rules, and Formulas.
• Created Workflow Rules, Approval Processes, Email Templates, and Assignment Rules.
• Generated Reports and Dashboards based on the user requirements.
• Deployed the components from Sandbox to Production Environment using Change Sets.
• Developed Business Logic using custom Visualforce Pages, Controllers, Apex Classes and Triggers.
• Customized the Visualforce pages.
• Scheduled the Apex Classes to send email alerts on daily/weekly basis.
• Developed and Publish Web Services (SOAP & REST) for external systems to integrate with Salesforce.
• Generate Pardot Campaign Reports to measure Campaign ROI.
• Deployed the code using Force.com IDE.
• Involved in loading assets into ServiceNow from third party system using Web Services and Import Sets.
• Performed Data Export on weekly basis for data backup.
• Refresh the sandbox after every major release to maintain the consistency.
• Provided Production Support for CRM system developed on Salesforce.com platform.
• Data migration from legacy system to Saleforce.com environment using Informatica Data Loader.
• Performed mass update to update the data in SFDC using Demand Tools.
• Export data in the form of Excel spreadsheets using Apex Data Loader.

Environment: Saleforce.com platform, Force.com Migration Tool, Apex Language, Visual Force (Pages, Component & Controllers),WCF, JQuery Data Loader, Informatica On Demand, HTML,CSS, JavaScript, Workflow & Approvals, ServiceNow, Reports, Workbench, Custom Objects, Custom Tabs, Email Services.

Confidential, Irvine, CA

Salesforce Administrator/ Business Analyst

Responsibilities:

• Created Custom Objects and fields for each object.
• Created User roles, Profiles to set access for applications that includes field level securities on Custom fields.
• Created Process builder that causes a record to match the criteria that automatically triggers the action group.
• Worked exclusively on Visual Flows to automatically transfer the data when the user role changes.
• Integrate of Application with Salesforce.com with using SOAP, REST web services API.
• Customized Salesforce page layouts, record types, list views and queues.
• Implemented standard sales force out of box functionality to avoid custom pages based on client needs.
• Scheduled Demo sessions to client before deploying the User Stories to the Test Environment.
• Developed various Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Good knowledge in developing the documents for data model design in sales force CRM.
• Created various Profiles, Roles and Configured the permissions based on the organization hierarchy requirements.
• Supported the data migration activities for migrating the data from various business sources with the support of Salesforce CRM.
• Created the MULE ESB Artifacts, created flows and configured the MULE configuration files and deployed the application.
• Building new SAP systems using System Copy (export/import) Oracle database on Linux.
• Performed detailed analysis of technical and business requirements Reports and Opportunities.
• Integrated SFDC with SAP system using SOAP based Integration both Standard and Custom Objects.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• My Responsibility to attend, planning, meetings, assist with determining if /how salesforce.com can be used in new ways as opposed to purchasing a new internal system.
• Assist sales management to create processes in salesforce.com to help monitor activities, trends, sales and leads.
• Performing mass uploads and updates of data as required. Removing unnecessary fields and data.
• Ensuring screens, fields and workflow have accurate names and reflect current workflow.

Environment: Saleforce.com platform, Devops, Visual, Mulesoft Force Pages, Jbose, Iseries, Apex, Data Loader, SOQL, Reports, ESB, TIBCO Custom Tabs, VF pages, ServiceNow, Jira, Security Controls, Sandbox data loading, SAP, Veeva, Amazon Web Services (IAM, EC2, S3, DynamoDB, VPC, Route 53).

Confidential, San Antonio, TX

Salesforce Administrator/Developer

Responsibilities:

• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Created various Profiles, Roles, Page Layouts and Configured the permissions based on the organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Created web-to-lead, web-to-case to support online lead capture, and designed various types of Email templates for auto response to customers.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Provided the training to Business users about the system and giving demo to users before a new feature is deployed to Production.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Extensively worked in developing ETL program for supporting Data Extraction, transformations and loading using Informatica Power Center.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.
• Help users with Chatter teams/Groups and follow application as well as maintain existing customers.

Environment: Salesforce.com, Apex Language, Visual Force (Pages, Component & Controllers), CustomObjects, Page Layouts, Force.com IDE, Sandbox data loading, Security Controls, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows 07, Linux. Data Loader, HTML, Java Script, TIBCO, CRM, DynamoDB, SAP, Python, Eclipse IDE, ETL.

Confidential, Jersey City

Salesforce Administrator

Responsibilities:

• Performed the role of Salesforce.com Developer and Administrator in the organization.
• Collaborated in requirement gathering, business analysis, for salesforce.com implementation.
• Successfully developed the program plan within the estimated time, effort and quality goals.
• Participated on translating and documentation of business requirements into functional requirements.
• Customized Company Profile, Security & Access Controls and Communication Templates as per the organization requirements.
• Developed workflows, assignment rules, escalation rules, case teams, support settings, custom settings and other inbuilt functionality.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers.
• Worked on Eclipse IDE with force.com platform for writing business logic in Apex Programming language.
• Developed cloud computing application using Force.com, Visual force and Apex Languages.
• Created templates using CSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Demonstrated knowledge of XML, SQL, HTTP/HTTPS and EAS processes and understood the different SaaS development processes and methodologies.
• Worked with custom Reports and report generation.
• Involved in resolving issues found during Unit Testing& User Acceptance Testing (UAT).

Environment: Salesforce.com CRM, Force.com platform, Apex Classes, Chatter, Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Eclipse IDE, WSDL, Windows.

Confidential

Java Developer

Responsibilities:

• Worked with J2EE Design Patterns such as Model View Controller, Singleton, Business Delegate, Session Facade, Service Locator pattern for locating the EJB classes which will locate Data Access Objects based on the request key supplied from Request Processing classes.
• Responsible for development of build scripts for compilation, generation and deployment of application archive files to Web logic using ANT.
• Designed and developed user interface (UI) using JSP, JSP Tag Libraries (JSTL), Core Java, Custom Tag Libs, Java Script, XML and HTML.
• Responsible for unit testing, integration testing and user acceptance testing.
• Tested and validated the application on different testing environments.
• Developed JSP pages with MVC architecture using Spring MVC, Servlets and Simple tags.
• Wrote SQL Map files for Hibernate.
• Set up WebLogic Application server and used Ant tool to build the application and deploy the application in Web sphere.
• Tested the entire system according to the Test Cases using Junit.
• Used Test-Driven Development with SCRUM Agile methodology.
• Developed JSP pages with MVC architecture using Spring MVC, Servlets and Simple tags.
• Tested and validated the application on different testing environments.

Environment: JSP, Servlets, SQL, HTML, XML, Junit, Spring 2.5, Spring MVC, Spring Web Flow, Hibernate 2.1, JBoss 5.1, Eclipse 3.1, MySQL 5.1, AJAX, Ant. JAVA 1.5, J2EE, JSP 1.2, Servlets 2.4, HTML/DHTML.