SUMMARY:

• Around 7+ Years of professional Software Development experience in Salesforce. Confidential CRM and Force. Confidential Platform as Salesforce Developer and Administrator with 2+ years of experience in Java application development, Object Oriented Programming and Web applications.
• Experience in Object Oriented Analysis / Design / Development / Testing and Implementation, Client/Server Architecture.
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce. Confidential platform.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Retrieved some data and its functionality from Third - Party API’s and displayed within the Lightning component.
• Experience in using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Retrieved some data and its functionality from Third-Party API’s and displayed within the Lightning component.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Retrieved some data and its functionality from Third-Party API’s and displayed within the Lightning component .
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Expert Level understanding of Salesforce. Confidential CRM and its Development Life Cycle.
• Experience in SFDC Configurations/Customizations - as Administrator and Developer.
• Experience in developing User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers, etc.
• Experience in integrating with external systems using SOAP API, Rest API.
• Experience in working with call in and callouts API’s to make integration with external systems like SAP and oracle systems.
• Experience on Salesforce CRM platform Worked on different environment of SFDC such as Sales Cloud, Marketing Cloud and Service Cloud.
• Having experience on Marketing Cloud implementation.
• Having experience on customer community like creating users and profiles for customer community.
• Creating custom pages and giving access to customer community.
• Hands on experience on creating custom Objects and Tabs, designing Custom Fields, assigning Validation Rules and Field-Level Dependencies, Approval Processes.
• Working with end to end Service cloud implementation like case management, CTI integration.
• Expertise at administrative tasks such as User management, creating Profiles, Roles and Permission Sets, Workflow, Tasks and Events, Email notification and templates, Reports and Dashboard.
• Used data migration tools such as Apex Data Loader, Salesforce Import and Export Wizard,
• Experience on implementing Apex classes, Visual Force Pages, Apex Components and Controllers, Triggers, and working with Force. Confidential IDE.
• Experience with Oauth, SSO Setup and SAML 2.0 to integrate internal and third party applications.
• Experienced with larger customer environment like 4000 users.
• Working with Field Service management using service max.
• Have exposure in Customer Portal and Self -Service Portal.
• Have good experience in Trigger, Test Methods, and writing SOQL and SOSL queries.
• Have good understanding and knowledge of the functionality of Web Services for SOAP API.
• Experience in authenticated web service callouts using Two-Way SSL.
• Experience on translating business process into Custom Objects and creating Look-up relationships and Master-detail relationships.
• Worked on Migration tools Force. Confidential IDE, Eclipse and have knowledge of Changeset migration code and configuration from the Dev sandbox to Production.
• Experienced with Lightning UI development.
• Experienced with Salesforce Security like sharing model, data structures, data modeling, & database schema is required.
• Experienced with integration with backend systemes like SAP and Oracle
• Proficiency in programming languages and database such a Java, Java script, HTML, J2EE.
• Experience with migration from SAP to Salesforce.

TECHNICAL SKILLS:

SFDC Technology: Salesforce CRM, Apex classes, Lightning, controllers and extensions, Visual Force Page, SOQL, SOSL, Apex, Triggers, SOAP API, REST API,SalesCloud,Service Cloud, Marketo tool, Administration

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, App Exchange Package & Custom Application and Sandbox data loading

SFDC Tools : Apex Data Loader, Connect Outlook, Force. Confidential IDE (Eclipse).

Languages : Apex, Java, PHP with My SQL database.

Web : HTML, CSS, JavaScript.

Operating System: Windows XP, Windows Vista, and Window 7

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia, PA

Salesforce Developer

Responsibilities:

• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Added Lightning Component to Lighting Pages and Record Pages. Have worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Implemented sales cloud, service cloud and marketing cloud using pardot.
• Automated marketing cloud using pardot like lead qualification, lead management and sending messages.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom Tabs, Validation Rules, Approval Processes and Auto-Response Rules for automating business logic.
• Pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages. Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created Templates, Approval Page Layouts and defined Approval Actions on them to automate the processes.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used field level security along with Page Layouts to manage access to certain fields.
• Used Force. Confidential developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Created custom dashboards for manager’s home page and gave accessibility to dashboards for authorized people. Used Data loader to load the records on to the force. Confidential platform.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Marketing Cloud, Call Center, Chatter & App-exchange applications.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
• Used Informatica cloud service to integrate the data between systems.
• Implemented data migration using Informatica on demand and data loading using Data loader, import wizard.
• Involved in embedding the customer support directly into mobile apps, from case management to SOS which has helped our company to provide in-app mobile support with live agent video chat, screen sharing, and on-screen guided assistance.
• Involved in the Data Transformation and Data Cleaning activities while transferring the data to the external system using Informatica on demand.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce. Confidential, Force. Confidential, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Marketing Cloud, Service Cloud, Data Migration, Rest API, Soap API, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Confidential, Milwaukee, WI

Salesforce Developer /Administrator

Responsibilities:

• Involved in complete development cycle requirement gathering, design, development, qualityassurance, testing, maintenance, and support.
• Used and administered salesforce CRM, in a support capacity logging tickets, and running reports forperformance related metrics.
• Responsible for performing administrative functions in Salesforce CRM such as create/modify picklists and lookup fields.
• Responsible for providing object level, record level, field level security by creating roles and profiles.
• Developed various Controller classes and Apex Triggers for various functional needs in theapplication.
• Design of Visual force Pages, Dashboards and various other components as per the client andapplication requirements.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourlybasis.
• Worked with SOQL & SOSL queries with Governor Limits to store and download the datafromSalesforce. Confidential platform database.
• Good experience in working on Eclipse IDE with Force. Confidential Plug-in for writing business logic in Apexprogramming language.
• Created various Batch jobs and time based workflows to update the data regularly. CreatedDashboards using customized Dashboards components.
• Customized salesforce. Confidential fields, page layouts, record types, list views and queues.
• Created Business Rules, Client Scripts, UI Policies and UI Actions.
• Development of Service catalog which includes creating new catalog items, designing workflows andexecution plans.

Environment: Saleforce. Confidential platform, Apex Language, Visual Force, HTML, Flex, Java Script, Eclipse IDE Plug-in, API, Oracle, Windows XP.

Confidential

Salesforce Developer

Responsibilities:

• Job responsibilities involved as Salesforce. Confidential Developer and Administrator.
• Gathered the list of requirements from business team members and documented them. Then implemented the finalized requirements on Salesforce. Confidential Platform.
• Setup of Salesforce. Confidential application and customized the application depending on the functional needs of the organization.
• Designed new Tabs for different business users and centres.
• Developed various Custom Objects, Components and Controllers.
• Used the various salesforce Standard objects such as Accounts, Contacts, Opportunities, Leads, Campaigns and Reports.
• Developed and configured various Custom Reports and Report Folders for different user profiles
• Created and deployed Several Reports using salesforce. Confidential platform.
• Implemented the concept of lookup, master relationships on various objects and established many to-many-relations by implementing the concept of junction object.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Implemented the escalation rules for automatic case generating to call center reps which would in turn generate quick issue resolution email alerts.
• Designed the Dashboards for tracking the usage, productivity and performance of business centers and reports used by sales team.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created and used Email templates in HTML and Visual force.
• Used Cast Iron Integration systems for integrating CRM with legacy systems.
• Provided support with the help of salesforce. Confidential support and trained the internal users in using the application and develop own custom reports based on their need.

Environment: Saleforce. Confidential platform, Record types, Reports, Dashboards, Email, Triggers, Sharing Rules, Validation Rules, Dashboards, apex language, visual force pages, JSCRIPTS, HTML components and controller.

Confidential

Salesforce Administrator / Analyst

Responsibilities:

• Implemented and customized Salesforce customer relationship management (CRM) for Marketing, Sales and Case Management.
• Design conversion including data mapping from CRM On Demand and Siebel to Salesforce
• Created Visualforce pages to provide customer status to sales team and executive team based on different geographical location filters.
• Authored 20 Apex classes, 12 triggers, and 15 Visualforce pages
• Develop triggers to meet the complex business rules on custom objects by following Apex Best Practices.
• Expanded deployment for customer service reps, partner portal users, and customer portal users.
• Data integration and migration from legacy SAP and excel sheets, using Pervasive for Data Integration, and data loader.
• Built custom License management app for the services team that tracks software license purchases and makes it easy for customers to log in to the portal and download new licenses.
• Implemented Chatter, and developed Visualforce page for the mobile application.
• Created Customized dashboards for the service representatives and case team members to keep track of the cases assigned to them and to share insight across the company.
• Created user groups and configured workflows and assignment rules to enable proper routing of leads to the marketing members.
• Worked on Salesforce Live Chat integration. The chat feature enhances the sales process by helping customers during their shopping and helps business to know what customers are looking for.
• Created various Reports (summary reports, tabular reports, matrix reports) and Report Folders to assist Service managers to better utilize Sales force and configured various Reports and for different user profiles based on the need in the organization.

Environment: Apex, Visual force, Salesforce1, Salesforce One, XML, Data loader, HTML, Force. Confidential IDE, Java Script.

Confidential

Java Developer

Responsibilities:

• Played an active role in the team by interacting with welfare business analyst/program specialists and converted business requirements into system requirements.
• Developed analysis level documentation such as Use Case, Business Domain Model, Activity & Sequence and Class Diagrams.
• Conducted Design reviews and Technical reviews with other project statehood Implemented Services using Core Java.
• Developed and deployed UI layer logics of sites using JSP.
• Struts (MVC) is used for implementation of business model logic.
• Worked with Struts MVC objects like Action Servlets, Controllers, and Validators, Web Application Context, Handler Mapping, Message Resource Bundles and JNDI for look-up for J2EE components.
• Developed dynamic JSP pages with Struts.
• Used built-in/custom Interceptors and Validators of Struts.
• Developed the XML data object to generate the PDF documents and other reports.
• Used Hibernate, DAO, and JDBC for data retrieval and medications from database.
• Developed JUnit Test cases for Unit Test cases and as well as System and User test scenarios
• Involved in Unit Testing, User Acceptance Testing and Bug Fixing.
• Implemented mid-tier business services to integrate UI requests to DAO layer commands.

Environment: J2EE, JDBC, Java 1.4, Servlets, JSP, Struts, Hibernate, Web services, SOAP, WSDL, Design Patterns, MVC, HTML, JavaScript 1.2, Web Logic 8.0, XML, JUnit, Oracle 10g, My Eclipse .