PROFESSIONAL PROFILE:

• Overall 5.8 months of IT experience, with around 4 years in Salesforce.com CRM platform both as Salesforce Admin & Developer. Experience working in Healthcare Industry. Experience in Web Technologies like (HTML, XML, CSS, JSP, JavaScript, JSON, WSDL, SOAP, REST and Bulk API's)
• Experience in Salesforce.com MVC architecture, designed and developed salesforce customizations using Apex Classes, Triggers and Visual force pages with Standard, Custom, and Extension controllers.
• Using Salesforce Lightening for UI design
• Using the Rally tool for status updates and to read requirements.
• Involved in Integration using REST and JASON
• Good Knowledge on Wave Analytics
• Experience in Service and Sales Cloud, including but not limited to Service Console, Customer Portal, Case Feed, Knowledge Base, and Entitlements.
• Strong experience with Eclipse IDE with Force.com Plug - in for writing business logic, Triggers in Apex programming language & Visual force Pages.
• Experience in using data tools: Apex Data Loader, Import Wizard, Eclipse and Change Sets.
• Worked in Salesforce.com sandbox environment, in addition to production environment.
• Performed Data Migration from legacy systems to Salesforce using Data Loader Utility and the Import Wizard.
• Implemented mechanisms for leads management, case management, Web-to-lead, Web-to-case, and Email-to-case.
• Worked on GITHub for source code management (SCM)
• Build test scripts for functional as well as quarterly data releases within the web app
• Installed multiple App Exchange applications as required by Business Units.
• Provided Production support on site as well on and on-call.
• Strong analytical and business comprehension skills. Converted business requirements into technical specifications and Salesforce functions.
• Demoed enhancements to business stakeholders in sprint demos.

Development Experience:

• Developed salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components
• Developed Visual force pages with JavaScript and Apex classes
• Developed Custom Objects, Tabs, Validation Rules, Page Layout, Apex Classes, and Formula Fields
• Developed Custom Web Services to inbound requests and outbound calls to external Web Services
• Implemented Apex classes, Triggers, Visual force, Force.com IDE, SOQL and SOSL.
• Developed Visual Force pages, and controllers for the development of Visual force wizard.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis
• Designed and developed Triggers, apex classes and Test classes for the integration module specific to business requirement.

Admin Experience:

• Performed Salesforce administration - Created Profiles, Roles and Users, customized Page Layouts, created Email Templates, set Approvals, and created Reports and Dashboards based on tasks/contacts/accounts.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts
• Created Email-to Case and Web-to Case to generate new Cases, fostered junction objects, and various custom fields

Salesforce API tools: Eclipse, Apex Explorer, Offline Edition, App Exchange Data LoaderSFDC Apex Classes, Apex Triggers, Test Classes, Apex Custom Controllers and Extension, Visualforce (Pages, Components & Controllers), Validation Rules, Work Flows, Dashboards, Reports, Custom Objects, Force.com Eclipse IDE Plug-in, Apex Web Services, Apex Explorer, Sandbox development and testing, Apex Data Loader, Connect Offline, S-controls, SOQL, SOSL, Ajax Toolkit, Salesforce

Integration Tools: Data Loader, Data Import Wizard, Wave Analytics

Languages: Ápex, C, C++, C#, Java

Web: HTML, XML, CSS, JavaScript, Adobe Photoshop, Flash, Dreamweaver

Platforms: Windows NT/2000/XP Pro/Vista, Linux, Mac

Java Technologies: Java, Servlets, JSP, JavaScript

EXPERIENCE:

Salesforce Developer

Confidential, Tampa, FL

Responsibilities:

• Implemented the Salesforce.com applications using Agile SCRUM Methodology that involves the iterative development methodology.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components with record level detail.
• Responsible for all the activities related to Data Management like performing mass delete, mass transfer and mass import of data, use Data Loader to perform batch data loading jobs
• Held Accountable for designing, coding, testing, documentation and debugging of application-specific components to fulfill requirements of several business areas
• Proactive in the support, enhancements and maintenance of the native application
• Broadened financial knowledge of international and domestic fund trading as well as cash processing Confidential the private banking sector
• Responsible for component integration and thorough unit testing before implementations
• Interacted with business users groups to gather the requirements for Salesforce Implementation and documented the requirements. Developed conceptual design using Visio.
• Responsible for developing complex Custom Approvals processes.
• Experience in installing and configuring Managed and Unmanaged Packages.
• Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Customized dashboards to provide daily forecasts and track opportunities, deal registrations and customer engagement.
• Customized Reports to track usage for productivity and performance of business centers and their sales teams.
• Reviewing the test cases provided by the QA team, and providing feedback.

Environment: Saleforce.com platform, Approval Processes, Apex, Triggers, Sandbox, Visual force (Pages, Component & Controllers), Sandbox, Eclipse IDE Plug-in, Triggers, Debug log, Test Classes, Data Loader, Wave Analytics, Workflow rules, Reports, Dashboards, Validation Rules.

Salesforce Developer/QA Engineer

Confidential, Jacksonville, FL

Responsibilities:

• Worked on all Salesforce standard objects - Accounts, Contacts, Opportunities, Leads, Campaigns, Events, Tasks, Cases, Reports, and Dashboards.
• Gathered requirements from different sources, analyzed functional problems, and determined and optimized techniques for corresponding development.
• Used Apex Classes and Visualforce pages to create custom business logic. Components of VF like Page Block, Action Function, Action Support, and Command Buttons were used.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download data from Salesforce.com platform database.
• Created relationships among objects using Lookup and Master-detail relationships.
• Created Profiles, Roles, Users, Record Types, and Permission Sets based on organizational hierarchy.
• Customized Page Layouts, and created Custom Fields and Objects based on process requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Developed Custom Reports and corresponding Dashboards for Business Users, Managers, and top Management.
• Integrated applications using Web services by consuming WSDL files for extracting data from external systems.
• Deployed applications from Sandbox to Production environment.
• Created email templates in Text, HTML and Visualforce. Automated Email Marketing Campaigns. Composed Reports and Dashboards to measure effectiveness of the campaigns.
• Interacted with all business users, documented business requirements, and created workflow diagrams.
• Work in a highly collaborative environment with a team of QA analysts, software developers, project and product managers utilizing Agile Software Development method.
• Agile Development Methodology was followed for implementation.

Environment: Saleforce.com CRM, Apex Classes, Controllers, Visualforce Pages, Custom Objects, Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Sharing rules, SOAP, S controls, Web service, XML, Force.com IDE, Chatter, HTML, CSS, JavaScript, Windows 2003

Salesforce Developer

Confidentia, Dallas, TX

Responsibilities:

• Customized Validation rules, Workflow rules, Triggers, Apex classes per the business functionality requirements.
• Enforced object and field level permissions
• Loaded and managed data using Apex Data Loader.
• Created Entity Relationship Diagrams post analysis of Business Requirements to document logic and data flow. Used this to create Salesforce custom objects, master details relationships, junction objects, and lookup.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers to meet functional needs, using Eclipse IDE.
• Developed Visualforce Pages, Visualforce Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Created connectivity between objects using junction objects.
• Created workflow rules, and defined related tasks, time-triggered tasks, email alerts and field updates.
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Implemented WSDL in the application for access to data from external systems and web sites, using Force.com web service API.
• Sandboxed applications for testing prior to releasing them in production environment.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Components, Controllers & Extensions),Data Loader, Apex Triggers, SFDC, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Salesforce Consultant

Confidential

Responsibilities:

• Worked with the business team for gathering and implementing requirements related to credit card balance transfers, different payment options, Disputes Sales, customer services and retention functionality.
• Implemented a reporting functionality that shows Team wise reports related to sales and case resolution.
• Developed Work flow rules, Time Dependent Action Triggers, email templates to implement the business logic.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages
• Configured Role based Authorization on Object/Field Level.
• Created email templates and inbound emails using Visualforce for the clients and customers.
• Designed and developed Apex Classes, Controller Classes, Apex Triggers and Visualforce Pages for this application
• Coordinating with Developers for Defect Analysis. Bug verification and giving walk through with the developer's about the open bug's status on weekly basis.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects

Programmer Analyst

Confidential

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of custom and licensed applications.
• Performed requirements gathering by interfacing with Business Users and development team. Created and updated (with versioning) SRS accordingly
• Created data flow diagrams to capture and document business logic
• Managed and tickets for the development team to ensure timely development of applications
• Assisted senior developers in development of Web pages using JSP, HTML, and JavaScript (for client side validation).
• Developed data models and stored procedures.
• Gathered requirements from CRM team for deployment and customization of Salesforce
• Worked with Salesforce Business Support as well as development teams for initial deployment of the platform
• Defined users’ hierarchy for creation of Roles, Profiles, and Users
• Created custom fields and objects, and defined their relationships

Environment: Salesforce, JavaScript, JSP, HTML, JIRAA, Rational Rose