PROFILE SUMMARY:

• 8+ years of professional experience in Application Software Designing, Development, Testing and Implementation and Business Analysis.
• 4 Years of experience with Sales force Customization, Security Access, Workflow Approvals, Data
• Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration in Salesforce.com CRM and Force.com Platform.
• Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing and Deployment.
• Expertise in standard Sales force configuration that include workflow rules, page layouts, Record Types, Approval Processes, Assignment rules, Validation rules, bulk Triggers, etc.
• Worked closely with Business Users to enable business process using SFDC.
• Experienced in building Custom Applications that includes administration, configuration,
• Implementation and support experience with Salesforce.com platform.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Proficiency in administrative tasks like creating profiles, roles, users, page layouts, email services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, and various other components as per the client and application requirements.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• A skilled problem solver and an efficient team player. Can effectively work in both independent and collaborative work environments.
• Excellent communication and inter - personal skills.

TECHNICAL SKILLS:

CRM Applications: Salesforce.com, Sales Cloud, Custom Cloud, Reporting and Analytics of Sales, Service and Custom Cloud., Application on Code backup.

Configuration Skills: Standard Object Configuration: Contacts, Leads, Accounts, Campaigns, Contracts, Opportunities, Queues, Quotes. Custom Object Development: Field creation, Page layout creation/editing, role hierarchies, sharing models, Workflow: time-dependent actions, email alerts, field updates, and task creation. Reports, Dashboards, Formula Fields, overall user management, Security and Sharing Model, translation workbench, Document and email templates.

Knowledge Areas: Business Requirements Gathering, Design, Development, Testing, Implementation, Production Support. Service Requests and Activities, Opportunities, Quotes and Proposals, Order Management, Campaign Management, Case Management, Contract Management, Pricing, Approval, Partner Deal Registration, Data Cleansing and De-duplication, Agreements and

Applications & Languages: MS Office, MS Project, MS Visio, SQL and Java.

Operating Systems: Win 8, Win 7, Win XP and Win 2000, Linux

PROFESSIONAL EXPERIENCE:

Confidential, Palo Alto, CA

Sr.Salesforce Administrator/ BA

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep.
• Assist with management of day-to-day SFDC end user support cases, resolving cases in an efficient and timely manner.
• Provide ongoing support in the areas of SFDC administration, configuration, data migration, reporting, solution design and project coordination.
• Actively work with system users to identify business problems and then gather, analyze, and document business and system requirements.
• Translate business requirements into SFDC system functionality. Identify, evaluate, test and deploy solutions that are cost-effective and meet business requirements.
• Participated in Requirement Gathering Sessions & JAD Sessions.
• Reviewing the test cases provided by the QA team, and providing feedback.
• Created user Roles and Profiles and sharing settings.
• Used field level security along with page layouts to manage access to certain fields.
• Designed and deployed Custom tabs, Validation rules, and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Conducted GAP Analysis and enhanced business process by integration
• Worked on Agile and Scrum Methodology for Salesforce custom app implementation.
• Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects

Confidential, Louisville, KY

Salesforce Administrator/ BA

Responsibilities:

• Working with the team in requirements gathering for the project, analyzing the information and documenting functional and non-functional requirements.
• Experience in deploying web to case and email to case on self-service portal and email to case as case creation channel.
• Created Work Flows for automated lead routing, lead escalation and email alert.
• Developing custom reports and report folders for different users based on their privileges given by the organization.
• Developing and deploying necessary Work Flows as per the requirements.
• Work on data migration projects using Data Loader Tool and Cast Iron.
• Designing the custom web pages with visual force.
• Creating custom components and action buttons in Visual Force.
• Creating templates and inbound emails using Visual force for the clients and customers.
• Providing ongoing Salesforce.com maintenance and administration services including periodic data cleansing.
• Developing Apex Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Involved in maintaining user roles, security, controls, profiles and workflow rules.
• Integration of salesforce application with other apps in real time.
• Demonstrated working in a team environment with varying skill set levels.
• Interacted with various business user groups to increase the user adoption for helping them use the software.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Added users, roles, public groups and implemented additional role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards and Reports.
• Added new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
• Created and deployed several reports for different user profiles based on the need in the organization.
• Experience working in service Cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Managed tasks like unlocking/resetting passwords, modifying data and created ad hoc reports. Designed various Email templates.
• Provided user support and bug fixing activities.
• Extensively involved in Unit Testing using Test Methods using Force.Com utilities.
• Participated in the training sessions provided by the Salesforce team and support end users.
• Integrated Microsoft Outlook with Salesforce CRM which syncs email, calendar, tasks and reminders.

Confidential, Stamford, CT

Salesforce Admin

Responsibilities:

• Interacted with various business team members to gather and document the requirements for Salesforce Interface development and documented them.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization. Implemented SalesForce.com platform and Force.com IDE Plug-in using Eclipse.
• Designed and implemented Custom Objects, Page layouts, Custom tabs and Components to suit the needs of the application.
• Created Workflow rules and defined related tasks, email alerts, and field updates to automate various manual processes.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Drafting important documents of Flows/ Procedures for the modules and the projects assigned.
• Understanding the Log alerts and troubleshoots any and all problems related to the Salesforce.com solutions.

Confidential, Sunnyvale, CA

Salesforce Admin

Responsibilities:

• Design and developed solutions based on functional, migration and integration requirements for SFDC platform.
• Develop prototypes on SFDC environment for Proof of Concept demo and for customer Endorsement.
• Work on customization of standard objects like Lead, Account, Contact and Opportunity.
• Perform day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets, Roles and Profiles.
• Create custom report types, custom reports and dashboards to meet the reporting requirements of the decision makers in the organization.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Work on complex data migration projects using Data Loader tool and Cast Iron.
• Develop Visualforce pages, Visualforce custom components, portal pages with JavaScript for validation. Design and develop APEX classes, APEX triggers, Custom Controllers, Controller extensions.
• Integration of Sales cloud with external information systems using SOAP API web services.
• Integration of Oracle E-Business Suite products master data with Salesforce.com by using Cast Iron Application.
• Deploy changes from SFDC sandbox environment to Production environment using changes

Confidential, New York, NY

Business Analyst and Salesforce Admin Support

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Interacted with various business user groups to increase the user adoption for helping them use the software.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Added users, roles, public groups and implemented additional role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards and Reports.
• Added new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
• Created and deployed several reports for different user profiles based on the need in the organization.
• Experience working in service Cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Managed tasks like unlocking/resetting passwords, modifying data and created ad hoc reports. Designed various Email templates.
• Provided user support and bug fixing activities.
• Extensively involved in Unit Testing using Test Methods using Force.Com utilities.
• Participated in the training sessions provided by the Salesforce team and support end users.
• Integrated Microsoft Outlook with Salesforce CRM which syncs email, calendar, tasks and reminders.
• Installed Salesforce AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs.

Confidential, Bridgewater, NJ

Salesforce Administrator/ BA

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Customized tabs for different business users groups and business centers.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Implemented various Custom Reports and deployed them for different business user levels.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Customized the entire Salesforce.com applications to in corporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.

Confidential

Salesforce BA

Responsibilities:

• Analyzing the business and system requirements for the application.
• Interacting with user groups to derive the functional requirements.
• Worked with the managers to gain knowledge on Onshore/Offshore models.
• Assisted in end user training, application design and Business process definition.
• Used MS Visio to create process flows.
• Gathering requirements from the existing application.
• Regular interactions for creating web services supporting the SOA effort.
• Involved in project estimation meetings.
• Creating periodic status reports.
• Worked closely with onsite technical team in understanding business requirements and coming up with detail requirement document for offshore team.
• Responsible for creating and maintaining the business functional requirement specification docs
• Created IT operational process documents such as incident management, problem management, and configuration management docs etc.
• Updated and maintained Incident Management processes for the team
• Interacted with business teams to gather business requirements
• Assisted business users in user acceptance testing
• Prepared Microsoft project plan and done tracking of each deliverables
• Involved in raising change request if some changes in the requirements.
• Provided training related to this project to new resources.
• Performed acceptance testing of offshore deliverables with onsite technical team. Once onsite team gives a go then given the same to business team.