SUMMARY:

• Over 6 years of IT experience with, 4 years ’ experience in the salesforce.com CRM Platform , both as Developer and Administrator.
• Hands on experience implementing Security/Sharing rules, configured Permission Sets, Field level Security, Record level Security, Profiles, Roles and resource monitoring at different hierarchical level of Organization.
• Experience in working with Agile methodology/ Scrum and SDLC.
• Extensive experience in application design, customization, development, support on Salesforce.com, Force.com platform and Web based application using Apex .
• Knowledge on Salesforce Lightning compon ents to build custom applications .
• Experience in SFDC Development in implementing Apex Classes, Controllers & Triggers and Visual Force .
• Worked in the area of Case Managemnet , Entitlement ( SLA ), Escalation Rule and Auto Response rule to help agents solve customer issues to improve overall productivity.
• Experience in working with client specific solutions like Salesforce.com Sandbox deployments , Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.
• Good Experience in Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions.
• Experience with Service Cloud including: Service Console, Customer Portal, Case Feed, Knowledge Base and Entitlements.
• Developed Lightning apps with design systems using CSS and Parameters, App Builder and Lightning component features for the use of Desktop and Salesforce1 Mobile Platforms.
• Experience in Informatica Cloud On - Premise ERP Systems for Data Integration and replication of the data with in the objects.
• Created Custom Components using JavaScript on the Client side and Apex on the server side in Lightning.
• Experience in Service Cloud integration of Live Agent Chat, Solution Management and Service cloud console.
• Implementation experience on using Apex Language (Classes, Controllers & Triggers), Visual Force pages, Custom Apps, Custom tabs, Custom Objects, Custom Fields, relationships, Page layouts, validations, workflow rules, Reports, Analytical Snapshots and Dashboards .
• Detailed understanding and experience in cloud applications Apttus CPQ along with Salesforce Sales and Service Cloud.
• Performed Apttus CPQ related configuration for product setup, approval rules, process builder and flows.
• Experienced in creating public groups, different types of reports , dashboards and Experienced in creating public , privat e and unlisted Chatter Groups to collaborate with other team members while working in a team.
• Sales Cloud expertise and very good experience in Lead Management as well as Opportunity management areas.
• Accurate in setting the appropriate workflow and validation rules on the given data.
• Experience in working with Eclipse IDE with Force.com plug-in environment for writing business logic in Apex programming language and Visualforce .
• Experience in Conga and genereated documents and reports in different formats from Objects .
• Automated Business processes through Visual workflows and process builders .
• Good understanding of Salesforce setup menu, Configuration, custom application development, administration and deployment of applications to Force.com platform.
• Good Experience in building Custom Applications that includes administration, configuration, implementation and support experience on Salesforce.com and Force.com .
• Hands on Experience in SFDC development using Apex Classes, Triggers, VisualForce, Force.com, SOQL, SOSL .
• Experience in wide range of languages and technologies such as Java, J2EE, Apex, HTML and JavaScript .
• Experience in using Change sets , Force.com IDE and ANT tool for deploying changes from instance to another.
• Experience in Salesforce1 Mobile with out of box using Lightnig.
• Experience in Object Oriented Programming involving Analysis and Design and Development of web based applications using Java technologies: HTML, DHTML, CSS, XML, JavaScript, and J2EE.
• Experience in MS SQL Server, Oracle and MySQL Databases .
• Experience in Integration of Project with Web Services, MS-Word and MS-Outlook, MS-Excel (Import and Export) and MS-Project .
• Experience working on data migration projects, Extensive experience working in Agile, Scrum and WaterFall methodologies.
• Involved in Unit testing, Integration testing, Regression testing, System testing.

TECHNICAL SKILLS:

SalesForce Technologies: Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, VF pages (Visualforce Pages) / Components, Apex Web Services, Apex Custom Controllers and Extension, Agile Methodology, Service Cloud Console, Workflow Approvals, Dashboards, Custom Objects, Record Type, Role Hierarchy, Validation, Quotes, Formulae, Page layouts, Communities, SSO, Lightning.

Sales Force Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production).

Languages: C#, Java, JavaScript, SQL, Apex.

Databases: Oracle 11g/10g/9i, MS SQL Server, MYSQL, DB2

Web Technologies: JavaScript, HTML, XHTML, XML, WSDL, AJAXGUI and Tools: Eclipse, Force.com IDE, Apex Data Loader, GIT, Jenkins

PROFESSIONAL EXPERIENCE:

Confidential, Fargo, ND

Sr. Salesforce Developer/ Administrator

Responsibilities:

• Worked on Saleforce Sales Cloud , Service Cloud modules to implement the project.
• Created Profiles, Roles, OWD, Validation rules, Workflow rules, Escalation rules, Reports and Dashboards.
• Used Force.com Developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Customized application to extend Salesforce functionality and wrote Apex Classes to provide functionality to the Visualforce pages .
• Designed various webpages in Visualforce for customers to select a variety of services offered by the Org and integrate them with the team.
• Created Visualforce Pages to provide UI to the custom objects.
• Developed and maintained SFDC analytical reports and dashboards for management review and planning for accurate forecasting purposes.
• Developed Lightning apps with design systems using CSS and Parameters, App Builder and Lightning component features for the use of Desktop and Salesforce1 Mobile Platforms.
• Created Server-side Apex Controllers for Salesforce Lignting components to lightning and record pages.
• Tested apps by appending multiple components to lightning apps and deployed from Sandbox to production.
• Developed Salesforce.com ETL process using Informatica Cloud with SOAP API.
• Administrator for different salesforce.com CRM application for sales cloud and service cloud.
• Wrote custom controllers implementing complex code for retrieval from Sales Force to Visualforce pages .
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects. .
• Performed Apttus CPQ related configuration for product setup, approval rules, process builder and flows.
• Used force.com that connect interact Salesforce with lotus notes to insert contacts and add the emails and also integrates the chatter with same time.
• Used Salesforce Automation Process , created workflow rules and defined related tasks, time-triggered tasks, email alerts, and field updates to implement business logic.
• Designed and developed Standard Controllers and Custom Controllers with Controller extentions and worked on Paginations.
• Integrated ERP systems with Informatica Cloud to get the live data to different Salesforce Objects .
• Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization.
• Created Matrix , Summary and Joined reports in Salesforce.
• Experience in Single Sign on with the social networking sites.
• Worked closely with Java development team in Agile Environment to build and support current dashboards and portals.
• Worked on JavaScript and Ajax.
• Monitoring and addressing system related defects by the business.
• Responsible for Data load operations using Force.com Apex Data Loader .
• Responsible for setting up web service integrations, Worked with Web Services (REST API's).
• Implemented Salesforce . com web services client using Salesforce web services API, Java, XML and partner WSDL .
• Developed dynamic filter passing logic to reports thereby eliminating the need for multiple reports and Visual Force pages for exporting data.
• Created Custom Reports and Dashboards with Analytics with different charts.
• Tested the application and the performance of the app by writing test classes and debug logs.
• Deployed Salesforce Flatfiles and Data using Ant Migration and Force.com IDE from Sandbox to Production.

Environment: Saleforce.com platform, Apex, Agile Methodology, Visualforce, Data Loader, Workflow & Approvals, V-Lookup, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Email Services, Security Controls, Visualforce Controllers, Visualforce pages, Sandbox data loading, SQL, CPQ, Workflow rules, Eclipse, Java, SOAP, WSDL & RESTful Web Services.

Confidential, St. Louis, MO

Sr. Salesforce Developer/Admin

Responsibilities:

• Working with user group for requirement gathering throughout the planning and implementation.
• Acted as initial point of contact with internal Salesforce.com users for user requests, issue resolution based on the predetermined requirements.
• Migrated data from external sources and performed insert, delete, upset, export on multiple records.
• Created productive documents which will be used by rest of the team to have better understanding of the related system; Salesforce.com CRM.
• Implemented Apex Scheduler and triggers to invoke Apex classes at regular intervals and to trigger them at some particular events.
• Worked on integrating SFDC with ETL tools like Informatica Cloud and Data Loader.
• Experience with live agent chat UI to allow customers to chat with Sales Team.
• Integrated with Oracle systems using Informatica cloud to replicate the data to the objects and Oracle systems with SOAP API.
• Worked closely with business partners to realize the full capabilities of Salesforce.com CRM.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Administered Salesforce CRM applications for Sales, Marketing and Support Departments .
• Installed Confidential and send Email Alerts and Field Updates according to the event.
• Work directly with Salesforce product team to integrate Trailhead tightly into everywhere people experience Salesforce .
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Interacted with various business user groups for gathering the requirements for Salesforce CRM implementation and documented the Business and Software Requirements
• Managed different users and customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Created and maintained User Roles, Security, and Profiles that was required for the Salesforce Knowledge implementation.
• Experience in Schdule Batch Apex and Wrapper Classes in Visualforce pages including SOQL and SOSL queries.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules, Reports, Dashboards .
• Developed page layouts with HTML pages using Salesforce pages with different Meta data dependencies.
• Created pagination with a List Controllers to display records in each page using Controllers and Extensions.
• Well versed in cloud technology and on-premise infrastructure integration for Salesforce.com using Force.com platform, XML, Web Services and third party packages.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages .
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Integrated Visualforce with Google Charts and Maps using APIs.
• Worked on Agile/Scrum Methodology using Version One and SDLC.
• Wrote SOQL queries and test cases and obtained more than 92% code coverage.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Worked in Agile project methodology with four-week sprint and delivered the accepted functionality in each sprint.
• Integrated the Web Services for extracting the data from external systems.
• Used the sandbox environment for testing and migrated the code to production after testing.

Environment: Salesforce.com Unlimited Edition, Apex, Agile Methodology, ETL, Sales Cloud, Service Cloud, Chatter Cloud, Creation of Custom Objects, Custom Tabs, Email Marketing, Triggers, SOSL, SOQL Security Controls, HTML, Security Controls, Reports, Dashboards, Data Loader, Web Services, Force.com IDE.

Confidential, Bloomfield, CT

Salesforce Developer/Admin

Responsibilities:

• Actively involved in interacting with business users (subject matter experts), requirement gathering, defining functional and technical specifications.
• In the service cloud environment, performed the role of Salesforce.com Developer and Administrator in the organization. Also Participated in translating and documentation of business requirements into functional requirements.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API .
• Created the Custom fields for sales force CRM content management.
• Customized Company Profile, Page layouts, record types, Security & Access Controls and Communication Templates as per the organization requirements.
• Worked on Eclipse IDE with force.com platform for writing business logic in Apex Programming language .
• Worked on @future Method to execute long run Call out operations to Web Services .
• Implemented Agile and Lean principles to ensure speed-to-market of solutions and maximum business value capture.
• Worked on Conga Composer for docuementation, presentations and reports using data from different objects.
• Using Conga Schduled and batch the data with Workflow rules with add ons with different reports like summary and tabular.
• Designed and developed Visual Force pages based on the business requirements
• Proficient in Developing Apex Triggers, Apex Classes and Test Methods to facilitate details capturing and updating on leads, prospects and contacts, sandbox data loading and Web services API .
• Developed Complex Apex Batch Jobs and changes to the existing Jobs for better Performance.
• Designed high level customized visual force pages using extension controllers, custom controllers and standard controllers .
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Chatter , worked together on sales opportunities, service cases and marketing campaigns and monitored the latest developments at the organization.
• Created case escalation rules to escalate cases automatically if they are not resolved within a certain period of time, also worked on app-exchange tools for tracking orders.
• Established new best practices in building marketing programs (email, trigger, operational, and SEM) within Confidential , with consistent naming conventions and type of assets used.
• Designed various web/landing pages to provide registration for various content downloads and event attendance through Confidential .
• Integrated a CRM search product Coveo , with Salesforce.com Service cloud and Communities Editions.
• Enabled unified indexing of multiple repositories, contextual search, and search management via the Salesforce console through Coveo .
• Created formula fields and Roll-up summary to validate the information provided by the customer using validation rules
• Created templates using CSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Implemented Salesforce . com web services client using Salesforce web services API, Java, XML and partner WSDL.
• Exported data from legacy system and imported into SFDC through Apex data loader for data migration.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.

Environment: Saleforce.com, Security Controls, Escalation rules, Apex, Assignment rules, Agile Methodology, Record types, Custom objects and Fields, Workflows, Rules, Web Services, HTML, CSS, Coveo, Confidential, Eclipse, Data loader.

Confidential

Software Engineer

Responsibilities:

• Involved in coding using Java Servlets , created web pages using JSP's for generating pages dynamically.
• Involved in developing forms using HTML, CSS & Java Script .
• Developed Enterprise Java beans for the business flow and business objects.
• Designing, coding and configuring server side J2EE components like JSP, Servlets, Java Beans, XML.
• Extensive use of Struts Framework for Controller components and view components .
• Learned XML for communicating client, rigorously followed Test Driven Development in coding.
• Implemented Action Classes and server side validations for account activity, payment history and Transactions.
• Implemented views using Struts tags, JSTL2.0 and Expression Language.
• Responsible for coding SQL Statements and Stored procedures for back end communication using JDBC.
• Developed a fully functional prototype application using JavaScript connecting to a RESTful service on a different domain.
• Involved in design and developing re-usable web services using SOAP, XML, WSDL, UDDI, XML Schemas, JAXP, and XSL.
• Maintaining the Source Code Designed, developed and deployed on Apache Tomcat Server .

Environment: Java /J2EE, Struts 1.2, Tiles, EJB, JMS, Servlets, JSP, JDBC, HTML, CSS, JavaScript, JUnit, WebSphere 7.0, Eclipse, SQL Server 2005, Web Services (SOAP & REST), log4j, Subversion, Windows NT.