SUMMARY:

• Over 8 years of professional Software Development experience with strong Object Oriented Analysis, designing and programming technical skills including 4+ years of extensive experience as a Developer and Administrator.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events.
• Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, S-Controls, SOQL and SOSL.
• Performed Validation Rules, work flows, e-mail services and approval processes using Customization & Apex classes.
• Experience in working with Salesforce.com sandbox and production environments.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup Relationships.
• Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case.
• Thorough understanding with all Governor Limits in Saleforce.com.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com Service Cloud expertise.
• Developed Custom Web Services for handling inbound requests and outbound calls to external Web Services.
• Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud.
• Good experience in installing App Exchange applications.
• A result-driven, analytical and coherent software developer with excellent skills in programming languages like Java, C++, J2EEE and web technologies like HTML, XML, JSP and JavaScript.
• Good understanding of Software Development Life Cycle (SDLC), Agile and Scrum Methodologies.
• Developed and worked on different Salesforce.com environments such as Sandbox and Production environments.
• Responsible for deploying between the Production and Sandboxes by employing the Force.com Migration Tool and Eclipse.
• Experience in providing production support, analyzing the cause and fixing it.
• Excellent analytical, de-bugging skills and documentation skills.
• Team player with good interpersonal skills, strong understanding of fundamental business processes, Excellent Communication and Problem solving skills.
• Capable of rapidly learning new technologies and processes, and successfully applying them to Projects and operations.
• Experienced in full life cycle application development from requirements gathering and design to UAT (User Acceptance Testing).
• Have good working knowledge in querying Salesforce database using SOQL & SOSL queries using Force.com Explorer.
• Good exposure on usage and implementation of agile methodology.
• Administration, Configuration, Implementation and support experience with Salesforce.com platform.
• Experienced with Object Oriented Analysis & Design, applying Design Patterns effectively under Model View Controller (MVC) and Service Oriented Architecture (SOA).

TECHNICAL SKILLS:

CRM tools: Salesforce.com

Salesforce Technologies: Apex Classes, Test Classes, SOQL, SOSL, Visual Force (Pages, Component & Controllers), Triggers, Custom Objects, Web services, Validation Rules, Work Flows, Dashboards, Reports, Sandbox development and Testing

Salesforce API tools: Eclipse, Apex Explorer, Offline Edition, App Exchange Data Loader

Database: MS Access, Oracle 10i/9g, SQL Server 2005/2008, MySQL

Operating systems: Windows, Macintosh, Linux, Unix

Java Technologies: Java, Servlets, JSP, JavaScript

Web Technologies: HTML, DHTML, CSS, XML

Automating package: QTP, Selenium

Other tools: Eclipse, SQL Enterprise Manager, SQL Query Analyzer, AQT, ER-Win, MS Visio, Power Designer, Putty and Edit Plus

PROFESSIONAL EXPERIENCE:

Confidential, San Ramon, CA

Salesforce Developer/ Administrator

Responsibilities:

• We followed a multistage release process where the changes were iteratively built, tested, and Staged before release into production.
• Implemented solutions making use of Salesforce logic such as objects, relationships, custom Fields, validations and workflows.
• Created and managed custom profiles, permission sets, page layouts, record types, sharing rules and approval processes.
• Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes and Visual force pages.
• Created custom objects, custom fields, relations and workflows to Enhance it as per business requirements.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked on Salesforce lightning to customize interface for mobile app.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce Enterprise Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox data load, Security Controls.

Confidential

Salesforce Developer

Responsibilities:

• Worked closely with business analysts to review business needs and recommend an optimal solution and design.
• Configure application and provide development solution based on business requirements.
• Worked with IT application team to migrate application configuration from development to test environment and from test to production environment.
• Implemented customization, enhancement change requests and defect management.
• Involved in D2 - SAP integration with Salesforce for Life Science Group and finalized the mapping between the systems and design discussions.
• Provide production deployment guidelines and execution plan.
• Participated in the requirements analysis and technical assessments.
• Responsible for new development and change requests within the scope of the project.
• Involved in code review, code migration and code test.
• Supported the application through IST, UAT and production deployment.
• Implemented solutions making use of Salesforce logic such as objects, relationships, custom Fields, validations and workflows.
• Created and managed custom profiles, permission sets, page layouts, record types, sharing rules and approval processes.
• Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes and Visual force pages.

Environment: Salesforce, APEX, Visualforce, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential, Dallas, TX

Salesforce.com Developer/ Administrator

Responsibilities:

• Customized Accounts, Contacts, Leads, Campaigns and Cases.
• Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Develop Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Imported the product and pricing information from Salesforce into the Big Machines using Informatics.
• Profile based permissions on fields and objects are enforced.
• Load/Manage the data using Apex Data Loader.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Performed Data Migration from legacy system to Force.com with knowledge of Data Mapping.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential, Minneapolis, MN

Salesforce Consultant

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and audit trail setup.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Delivered project reports using conation of custom objects and standard objects.
• Used Data Loader for Data Management in force.com platform.
• Perform administration tasks as needed, managing custom fields, integration and data clean up.
• Designed, developed and deployed the Custom objects, Components, Visual Force Pages to suit to the needs of the application.

Environment: SFDC, Force.com, Controllers, Sharing Rules, Windows server, Web services, Triggers, Controllers, Custom Objects, Custom Tabs, Dashboards Workflows, Email Updates.

Confidential, Phoenix, AZ

Salesforce Consultant

Responsibilities:

• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Synchronized with the business process review meetings and multiple teams for ascertaining standardized workflow processes.
• Responsible for creating various Custom Objects, Tabs, Components and Visual force Pages and Controllers.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in the Web pages.
• Implemented Case Management Automation to track and solve Customer’s Issues.
• Written SOQL queries against force.com API.
• Strong experience in working with Security framework, Dashboards and reporting modules.
• Participated in the training sessions provided by the Salesforce team.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Complete the Application modification functionality and the Toolbar modification functionality of the application as separate Flex Modules and integrated them onto one composite application.
• Implemented packages in distributing and migrating components or applications within the organization.
• Defined documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.
• Configured and Maintained the Sandbox Environment for easy collaboration of Development and QA Activities.
• Worked on Unit testing for the customizations and developments done during the project.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component and Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Burbank, CA

Salesforce.com Developer/ Administration

Responsibilities:

• Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.
• Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities, dashboards.
• Customized the dashboards to monitor lead activities based on sales geography.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user within the user hierarchy.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Written SOQL queries against force.com API.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Coded APEX triggers and s-controls, created rule based automated workflows.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Generated different reports like standard, summary and matrix for quarterly and half yearly sales.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, Triggers, Security Controls, API.

Confidential

Java Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Used JDBC for communicating with the database.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, JSP, Java Beans, MVC, JMS, EJB2.0, Weblogic8.1, JavaScript, ORACLE8i, HTML, DHTML, XML, Windows.