SUMMARY:

• Have over 15 years combined experience in IT and related discipline.
• Specialize in SalesForce Confidential (APEX, SOQL, VisualForce) development and administration, SQL script creation/ optimization and Crystal/ Business Objects /Cognos reports development. Have the ability to consume and deploy new technologies quickly and efficiently. Have basic to intermediate LAN administration, PC setup and maintenance and Linux development skills.

PROFESSIONAL EXPERIENCE:

Confidential, Orlando, FL

Sr. Salesforce Developer/ BA/Architect

Responsibilities:

• Responsible for Saleforce. Confidential organization implementation/consolidation.
• Created and executed plans for data conversion during Saleforce. Confidential implementation.
• Assumed business analyst role for implementation/ consolidation.
• Responsible for Salesforce. Confidential configuration, development testing and UAT.
• Integrated Salesforce. Confidential with SQL Server for Crystal Reports.
• Architected custom history reporting process for Crystal Reports.
• Utilized sharing rules, groups and roles to open up data restricted via OWD settings.
• Modified object/field permissions to restrict user visibility.
• Troubleshooting and resolving issues, related to Salesforce, as needed during development and UAT.

Sr. Salesforce Developer/ BA/Architect

Responsibilities:

• Responsible for Saleforce. Confidential organization implementation.
• Used DemandTools to de - duplcate leads, contacts and accounts in Salesforce. Confidential .
• Assumed business analyst role for implementation/ consolidation.
• Gathered business requirements and implemented integration between SAP and Saleforce. Confidential .
• Created and executed plans for data conversion during Saleforce. Confidential implementation.
• Responsible for Salesforce. Confidential configuration, development testing and UAT.
• Gathered requirements and implemented Service Cloud.
• Utilized sharing rules, groups and roles to open up data restricted via OWD settings.
• Modified object/field permissions to restrict user visibility.
• Created record types and page layouts to accommodate unique views of the data based on department feedback.
• Developed and maintain design documentation.
• Troubleshooting and resolving issues, related to Salesforce, as needed during development and UAT.

Sr. Salesforce Developer/BA/Architect

Responsibilities:

• Responsible for multiple Saleforce. Confidential organization consolidation/ implementation.
• Assumed business analyst role for implementation/ consolidation.
• Used DemandTools to de-duplcate leads, contacts and accounts in Salesforce. Confidential .
• Created and executed plans for data conversion during Saleforce. Confidential implementation.
• Responsible for Salesforce. Confidential configuration, development, testing and UAT.
• Gathered requirements for and configured organization wide defaults (OWD) for surviving organization.
• Utilized sharing rules, groups and roles to open up data restricted via OWD settings.
• Modified object/field permissions to restrict user visibility.
• Created record types and page layouts to accommodate unique views of the data based on department feedback.
• SQL Server development to implement data transfer from ORG to ORG.
• Created Apex triggers, classes, VisualForce controllers and extensions, customer objects workflow rules, validation rules, etc. to support the needs of the business.
• Communicate development and testing status, and technical issues.
• Troubleshooting and resolving issues, related to Salesforce, as needed during development and UAT.
• Developed and maintain design documentation.

Salesforce Developer

Responsibilities:

• Implemented full data/metadata Saleforce. Confidential org migration.
• Assumed business analyst role for implementation/ consolidation.
• Assisting and leading development/ requirement gather sessions to improve/enhance development in new ORG.
• Responsible for Salesforce. Confidential configuration, development and testing.
• SQL Server development to implement data transfer from ORG to ORG.
• Created Apex triggers, classes, VisualForce controllers and extensions, customer objects workflow rules, validation rules, etc. to support the needs of the business.
• Worked with Joy Global staff to understand scope of business requirements and translate into technical solution.
• Communicate development and testing status, and technical issues.
• Troubleshooting and resolving issues, related to Salesforce, as needed during development and UAT.
• Worked with SAP and Lotus Notes Technical Staff to develop data integration and migration solutions.
• Developed and maintain design documentation.

Strategic Systems Application Developer

Responsibilities:

• Implemented multiple full data/metadata Salesforce. Confidential org migration
• Migrated company data and processes from SalesLogix to SalesForce. Confidential via DataLoader and C#. Assumed lead Salesforce. Confidential architect role post implementation.
• Responsible for Salesforce. Confidential configuration, development, testing and UAT.
• Created and executed plans for data conversion during Saleforce. Confidential implementation.
• Configured organization wide defaults (OWD) for organization.
• Utilized sharing rules, groups and roles to open up data restricted via OWD settings.
• Modified object/field permissions to restrict user visibility.
• Created record types and page layouts to accommodate unique views of the data based on department feedback.
• Implemented custom asset tracking application in Salesforce via a separate org for internal department.
• Created Apex triggers, classes, VisualForce controllers and extensions, customer objects workflow rules, validation rules, etc. to support the needs of the business.
• Designed architecture for integration with in-house FedEx systems as well as integrations with Oracle datamart.
• Created custom C# application responsible for moving literature request information from SalesForce. Confidential to SQL Server and updates from UPS and FedEx back to SalesForce. Confidential .
• Responsible for support, maintenance and planning for current SalesForce CTI instance.
• Created SQL Server Data Transformation Services (DTS) routines for extracting data from SQL Server and creating files for FTP.
• Data in SQL Server is populated via custom C# application responsible for moving data from SalesForce. Confidential to SQL Server.
• Responsible for SalesForce sandboxes and production environment.
• Responsible for ensuring Cognos, SQL Server and SharePoint environments are implemented with best practice, are up to date, and are to industry standard.
• Responsible for administration and maintenance of Cognos environment as well as implementing an automated disaster recovery plan for the environment.
• Responsible for 20% increase of availability of SalesLogix and Cognos platforms. Subsequently, both platforms moved from mid 7 0% in SLA to upper 90%.

Senior Programmer Analyst

Responsibilities:

• Created and modified data translation routines to move sales opportunity data from XML and DBF files to SQL Server and Oracle.
• Maintained database maintenance plans for nightly, weekly and monthly back up of SQL Server data.
• Created, optimized and maintained SQL Server jobs for Returned Goods Authorization and Glass Block samples request applications.
• Created SQL Server Data Transformation Services (DTS) routines for extracting data from Microsoft ISA Server logs to track VPN usage for reporting via Crystal Reports.
• Created stored procedure in Oracle (9i) database for Interactive Voice Response (IVR) system.
• Began process of moving tables, indexes and procedures from Oracle to SQL Server for weekly EDI routines.
• Developed content management strategy for SQL Server and VBScript scripts as well as ASP.Net and MS Access code.
• ASP.NET (VB.NET) application development and maintenance.

Application Developer

Responsibilities:

• Fine tuned and optimized current production T-SQL scripts.
• Modified and maintained OLAP Cubes in SQL 2000 Analysis Services.
• Modified and maintained T-SQL scripts for nightly data warehouse migration.
• Maintained database maintenance plans for nightly, weekly and monthly back up of SQL Server data.
• ASP.NET (VB.NET) application development and maintenance.
• Dot Net Nuke Intranet (WSS 1.0) development and maintenance.
• Crystal Reports development.

Process Analyst

Responsibilities:

• Crystal Reports development.
• MS Access Database Creation and Administration.
• Commission batch process running.
• Commission batch process troubleshooting.