Salesforce Administrator Resume ,Oakland, CA - Hire IT People

SUMMARY:

8+ years in Information Technology
5+ years supporting and implementing Salesforce
Salesforce Certified Administrator, Platform App Builder and Platform Developer
Experience Working in Small, Med - sized and Large Organizations
Self-motivated and quick at adapting when challenges and changes occur
Ability to interact with technical and functional staff at all levels and provide excellent presentation, written, and verbal communication skills
Extensive experience of automating complex business processes such as workflows, approvals, and dynamic approvals
Executive recognition for delivering exceptional support
Expertise on the methods and tools of data integration and data management

TECHNICAL SKILLS:

Languages: HTML, CSS, XML, JavaScript, Java

Salesforce: CRM functionality, Apex Triggers, Workflows, Process Builder, Flows, Reports, Unit Test, Visual Force pages, Reports & Dashboard, Analytic Snapshots

Data Management: Data Import Wizard, Data loader, Workbench

PROFESSIONAL EXPERIENCE:

Salesforce Administrator

Confidential,Oakland, CA

Responsibilities:

Responsible for managing all aspect of Salesforce Administration
Maintained security such as user accounts, sharing rules, user roles, user profiles and field level security
Design/Develop custom objects, tabs, validation rules and custom report type to suit the need of the application and user requirements
Dealt with queues, groups and created assignment rules, email alerts and templates for case management
Configured data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards
Used Data loader to import data

Web Developer

Confidential,Sacramento,CA

Responsibilities:

Provided support to 30,000+ students, staff, and faculty members
Helped design, test, and implement the University’s responsive web design
Developed responsive web templets and followed the CSU Accessible Technology Initiative (ATI)
Used Google Analytics to monitor traffic and complied monthly reports to management
Participated in the development of the Sac State mobile app
Directed monthly group trainings and one-on-one training sessions for staff and faculty members
Supported database administrator by creating and maintaining end user software documentation
Conducted group and one-on-one meetings with numerous students, faculty members, department chairs, and the president’s office to capture requirements

Salesforce Administrator/Developer

Confidential,Sacramento,CA

Responsibilities:

Set up new users by configuring custom profiles, permission sets, and object settings
Closely work with coaches and facilitators to design/developed custom objects, tabs, and validation rules
Developed reports and dashboards for coaches and facilitators
Collaborated with the service department to create flows for new client admission
Setup workflow rules for in-home client support
Design automated processes to improve efficiency in business operations
Analyze and complete data manipulation through data loader and workbench tools with import/update/and delete records in multiple Salesforce.com instances
Set up record types, page layouts and field level security

Salesforce Administrator

Confidential,San Francisco, CA

Responsibilities:

Tracked and performed daily routines such as merging duplicates, task assignments, upgrades, and maintenance of security permissions
Performed user & administration training sessions
Managed ongoing support requests and administrative needs of users
Research new applications and benefits for each team in regards to marketing, mass email, reporting, and sales
Developed, launched, and managed in-depth dashboards as well, reports for all team functions on both management and individual levels.
Set up different record type and page layout and custom objects such as “Market-Rate”, “Multi-Family” and “Senior-Housing”

Salesforce Administrator

Confidential,El Dorado Hills,CA

Responsibilities:

Design/Developed custom objects, tabs, and validation rules
Developed reports, dashboards, and processes to continuously monitor data, quality, and integrity
Configured: page layouts, workflows, documents templates, record types, and data fields for a custom object such as “Bridge design” and “Building design”

Desktop Support

Confidential,Fremont,CA

Responsibilities:

Helped users in with diverse hardware and software issues
Performed troubleshooting techniques over the phone
Installed, replaced, and tested computer equipment

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Salesforce Administrator Resume

Oakland, CA

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