Director of Professional Services Resume Palo Alto, CA - Hire IT People

SUMMARY:

Accomplished business leader recognized for building and leading high performance project teams that deliver on value add business priorities.
Ten plus years of consulting experience in High - Tech & Telecom verticals; with a focus on Enterprise Software SaaS Business Models, Systems Integration, and Client/Partner Development.

TECHNICAL SKILLS:

Product Development Channel/Partner Relationship Management Business Development
Enterprise Services Sales Requirements Analysis Functional Analysis Business Management
Program Management Process Mapping Enterprise Architecture PMO P&L and Budgeting

EXPERIENCE:

Confidential, Palo Alto, CA

Director of Professional Services

Responsibilities:

Led the Professional Services team responsible for delivering high quality on-boarding projects, technology integrations and other services.
Managed several large-scale strategic projects in pre-sale and implementation phases aimed to help professional services firms improve their customer experience and increase profitability by adopting Intapp Cloud Suite.
Partnered with customer’s business and technology leaders and SMEs to facilitate the definition of business requirements, scope of delivery and adoption of our software suite.
Worked closely with cross-workstream teams including: Tech leads and PMO to define and track delivery interdependencies and efficiently in corporate them into midyear and fiscal year planning.
Conducted monthly metrics review on professional services results and effectiveness.
Surpassed all KPIs for our group including: Professional Services quarterly revenue, utilization rate, % of on-time delivery, and engagement CSAT.

Confidential, San Francisco, CA

Principal Consultant

Responsibilities:

Managed portfolio of projects in the following key consulting areas: Project Strategy & Planning; Implementation Leadership; Executive Partnership; Operations Improvement; and Systems Integration.
Prepared project work plans, timelines and staffing resources needed to successfully support projects.
Identified opportunities to offer new business or additional products or services to existing clients.
Managed a team of junior consultants responsible for delivery of client services.
Developed communication cadence including status reports and monthly business updates.

Confidential, Seattle, WA

Program Manager

Responsibilities:

Optimized Microsoft Premier Global Account Management Strategy, to uncover revenue opportunities, leading to a consistent YOY increase in customer up-sells and renewal rates.
Created selling strategies to drive sales efficiency, account penetration, and customer satisfaction.
Provided governance for all Premier Global deals by reviewing and approving deals.
Managed global virtual teams for multiple initiatives.
Established monthly communications to stakeholders including a monthly scorecard, business analysis, and program updates.

Confidential, Seattle, WA

Senior Management Consultant

Responsibilities:

Spearheaded delivery of large scale Enterprise Systems Integration initiatives.
Provided thought leadership on account coverage, personnel assignments, account goals and sales initiatives.
Teamed up with sales, delivery and partner teams to drive revenue and growth.
Led the project team to assist Microsoft in integrating legacy Order-to-Cash (OTC) and Procure to Pay (P2P) processes of Tellme Networks and Danger (Microsoft acquired companies) into SAP.
Led the offshore Project team in Prague to coordinate the transfer of transactional business processes from Microsoft Redmond to an Accenture Delivery Center.

Confidential, WA

Design Engineer / Product Manager

Responsibilities:

Managed multiple nondestructive testing (NDT) product lines including product enhancements, customized product variations, account team sales support, and new product development.
Managed a product development team to develop nondestructive testing (NDT) system for ferrous metals. The new device enabled the company to enter a $25 million market the same year.
Collaborated with marketing team to oversee product specifications, product launch plan, and selecting advertising mediums.