SUMMARY:

• A top - performing candidate with strong business banking background working for an international bank who has more than 6 years of increasing responsibilities.
• Served as a Business Relationship Manager, Small Business Specialist, Manager on Duty, Relationship Banker and credited with combining strong banking knowledge in policy and compliance, sales, and business development expertise to help to growth and safeguard banking business.
• Strong expertise in expanding and maintaining relationships with in-branch partners and key external business partners to increase cross-selling and achieve sales goals.
• Highly accomplished in the ability to build and maintain relationships.
• Desire a compliance officer or a senior level position in business banking.

AREAS OF EXPERTISE:

• Compliance and regulation
• Uphold a Safe/Legal Environment
• Area management
• Risk management
• Create Strategic Goals
• Recruit & Train Staff
• Exceptional Customer Service
• Improve Profitability
• Business Loan Selling
• AML/KYC/EDD
• Accountable for Portfolios
• Corporate Financial analysis

TECHNICAL SKILLS:

Strategic Key Accounts Performance: - Comply with bank policy and regulation; maximal growth of business by serving existing customers and discovering new acquisitions; generating profits by selling credit/ non-credit bank products and cross sales from partners.

Management: - Managed complex Business clients and to provide business banking support to eight assigned branches

PROFESSIONAL EXPERIENCE:

Confidential, Staten Island, NY

Business Relationship Manager

Responsibilities:

• Handles relationship management activities with new and existing clients in a book of business to grow sales
• Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services
• Manages risk/return and drives quality for new/existing clients. Activity identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks
• Accountable for a portfolio of small business customers with a prescribed process for contacting these customers in order to grow, retain, and improve the profitability of these relationships
• Develop a strong center of influence network to generate high quality referrals. This will include developing and leveraging the network of our clients with specific tactics as well as developing a core group of outside COI’s
• Understand and analysis corporate tax returns and financial documents; working closely with underwriters to make credit decisions for business loans which including: business line of credit, installment loan, equipment finance, SBA express, SBA 7a and owner occupied real estate commercial mortgage
• Strong knowledge in banking policy and to comply with government regulatory to safeguard company’s business that including: BSA, AML, FINCEN, U.S Patriot Act, KYC, EDD and etc.
• Manager and support eight branches in the field of business banking by making decisions, exceptions and providing training to business bankers and ensure to provide exceptional customer experience

Confidential, Brooklyn, NY

Small Business specialist

Responsibilities:

• Actively establish new Small Business opportunities and deepens existing Small Business customer relationships
• Assist all business customers with all information for managing accounts
• Provide training to various branch employees and ensure compliance to all standards and policies
• Accountable for a portfolio of small business customers with a prescribed process for contacting these customers in order to grow, retain, and improve the profitability of these relationships.
• Expand and maintain relationships with in-branch partners and key external business partners to increase cross-sell and achieve sales goals which including cash management, credits, balance growth and new acquisitions
• Analyze customer portfolio for customer and maintain optimal customer relationships for new business acquisition
• Design product launches and marketing campaigns and provide exceptional levels of customer satisfaction
• Provide support to sales and service operations and participate in promotional campaigns and seminars

Confidential, Brooklyn, NY

Relationship Banker

Responsibilities:

• Go above and beyond, providing exceptional customer experience in an expedient manner that satisfies individual needs of each customer and builds long lasting customer relationships.
• Recognize and anticipate customer needs and match and recommend products and services to fulfill those needs by selling retail banking products and services to customers and prospects .
• Use profiling analysis tools to identify cross sell opportunities and makes outbound sales calls typically by phone to increase product per customer ratio.
• Refer customers to other appropriate partners, FA, SBS or loan officers to achieve maximum sales opportunity and maintain customer relationships with the bank.
• Generate and to growth in balances through the sale, marketing, promotion and referral of products including: loans, new accounts, wealth management

Confidential, New York, NY

Teller

Responsibilities:

• Provide exceptional customer service being professional and to engage customer
• Balance currency, coin, and checks in cash drawers at end of shifts and calculate daily transactions utilizing computers and calculators
• Responsible for handling financial transactions which included: cash deposits/withdrawals, credit card payments, wire transfers, cashier checks, money orders, to name a few
• Refer to banker or partners for sales opportunities to grow business sales
• Responsible for preventing suspicious activities and to file CTR, SAR or MNLS when necessary