SUMMARY:

• 6+ years of Confidential Administration Enterprise Level environment.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Extensive experience in gathering Business/Functional user requirements, creating Use Cases as per user requirements, developing/designing UML diagrams such as Activity, Class, and Sequence diagrams in addition to creating Business Requirements Document.
• Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization.
• Experience in data migration from Legacy Systems using Data Loader, Import Wizard, and Demand Tool.
• Hands on working experience in agile working environment.
• Expertise with Administration and Configuration of Confidential CRM to populate and maintain data.
• Management of their database on the Confidential platform for all organization users, and update data and contacts
• Analyze data and creating reports with strong spreadsheet, SQL database query
• Maintain sandbox development environments
• Customize and extend Sales Cloud applications in liaison with third parties or internal development teams
• Create workflows, approval process for automated alerts, field updates and email generation
• Install and configure packages from AppExchange
• Maintain user roles, security and profiles
• Create and maintain custom objects and fields, handle bulk data migration, maintain page layouts
• Design, build, test and deploy of new fields, page layouts, and automated email responses etc.
• Develop SFDC customized reports and dashboards based on business requirements.
• Setup and maintain of SFDC new users, roles, profiles, queues.
• Execute SFDC configuration changes and ability to maintain and update data integrity (Data.com).
• Liaison to application vendor for extended problem resolution, license maintenance and support.
• Manage all efforts related to SF enhancements, development by being the liaison between the Sales
• Batch manipulating large amounts of data while understanding related object/field functions
• Experience in customization, configuration, Eclipse IDE, Apex, Visual Force and integration tools like Apex Data Loader.

TECHNICAL SKILLS:

VMWare: VSphere/ ESXi 2.5/3/4/5, Workstation 8 - 10

Microsoft: Hyper-V, Systems Center 2012Veeam: Backup & Replications v7Oracle: Virtual Box

Operating System/Migration: Windows XP to 7/ 8.1, Google apps to Office 365, Windows 2k to 2012

Linux: Red hat, Ubuntu, Ubuntu ServerMicrosoft: MS DOS, Windows (3.x, 95, 98,ME, XP, 7, 8/ 8.1)Apple OS X: Panther - Mavericks, IOS, OSX Server, Windows Imaging and Deployment

PROFESSIONAL EXPERIENCE:

Salesforce Administrator

Confidential, San Francisco,CA

• Acted as primary liaison between operations, technical areas and business line.
• Gathering and interpreting relevant data and presenting results in unbiased manner.
• Managed, analyzed and defined stakeholder needs.
• Documented Sales Process, third party integrations for Software Engineering, Sales, and Operation Departments.
• Managed over 16,000 + user accounts and licenses, liaise with the Salesforce people, train new staff, and support the platform.
• Managed & kept data clean flowing between Confidential and other data sources.
• Aided in making Confidential a powerful tool for our company by taking the initiative providing solutions for Sales, Marketing
• Developed Create custom objects, flows, and layouts in collaboration with Visual force and APEX coders
• Collaborate with each of our teams to identify needs, gather ideas, and implement solutions
• Designed lead to opportunity work flow for sales department, through the use of our SQL DB and Legacy Applications. implement and deploy Confidential based cloud application solutions to internal sales teams. work with multiple business stakeholders to develop solutions against roadmap developing business process automation solutions for sales and marketing teams building technical design, integration design and solution options work closely with business teams to understand business requirements and desired functionality
• Partner with internal engineering teams, third party vendors to develop consistent solutions
• Implementation of security and sharing rules for different users at different levels of organization.

Salesforce Developer / Systems Engineer

Confidential,Los Angeles,CA

• Responsible for the creation of custom objects, page layouts, record types, workflow rules, approval processes and customized fields.
• Managed all the developed functionality inceptions to monthly rollouts.
• Responsible for business requirements gathering and preparation of technical specifications.
• Implementation of security and sharing rules for different users at different levels of organization.
• Evaluate and propose how best to leverage Confidential technology to meet evolving business requirements and information needs both within and across functions
• Participated on translating and documentation of business requirements into functional requirements.
• Successfully developed the program plan within the estimated time, effort and quality goals.
• Collaborated in requirement gathering, business analysis, for Confidential implementation.
• Managed over 4,000 + user accounts and licenses
• Define and prioritize requirements for Confidential development by balancing user and business needs
• Deep involvement with remote site network planning to ensure successful launch
• Track and analyze network infrastructure and user feedback to drive improved Confidential / Help Desk performance
• Manage and monitor network activity and servers
• Provided Confidential and Confidential technical training to internal users and executives
• Setup Confidential new users based on Roles and Profiles and deactivate users
• Maintain overall Confidential system configuration and data maintenance
• Support testing of new enhancements in alignment with internal business process requirements
• Communicate new feature rollouts and new functionality to scale the business
• Update Confidential forms, add custom fields, create dashboards, and setup saved searches
• Provided Confidential change control management and assist with maintaining reporting structures

Salesforce Administrator / Developer

Confidential,Cypress, CA

• Interacted with various business user groups for gathering the requirements for Confidential 
• Implementation and documented the Business and Software Requirements.
• Worked on various Confidential Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Prepared materials and conducted overview trainings
• Provided support for consumers, dealers, and distributors
• Developed best practices for both social media and consumer relation teams
• Execute configuration changes and maintain and update data
• Develop customized reports and dashboards based on requirements
• Manage mass import and export data between SFDC and Excel
• Developed Custom Objects, custom fields, page layouts, record types.
• Created custom Dashboards for manager's and account managers home page and gave accessibility to dashboards for authorized people and scheduled Dashboards for refresh.

Salesforce Administrator/ Coordinator, Customer Service

Confidential,Santa Monica,CA

• Design and develop knowledge base
• Support user data and issues
• Creation of customer and employee portal
• Communicate and coordinate between vendors and suppliers
• Document and track escalated issues for immediate resolution
• Involved in the business meetings and gathering the requirements.
• Crated custom objects and implemented some business critical requirements.
• Used Change sets to migrate the changes between different environments.
• Participated in presentations and proposing new ideas with different teams in order to drive company forward.

Confidential Consultant/ Network Administrator

Confidential,Buena Park,CA

• Design and implement network diagramming to each client
• Support and trouble shoot hardware and software
• Migrate clients from Windows 2003 server to Windows 2008
• Manage Active Directory user accounts