SUMMARY:

• 7+ years of professional experience with 3+ years of experience in Salesforce.com
• Integration of salesforce.com with other applications by using Salesforce web service API
• Experience of Salesforce.com Development, implementation including configuration and database activities.
• Proficient in customizing standard objects: Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards..
• Worked on Page layout customization, page layout assignment based on profiles and created custom links based on user requirement.
• Implemented Security and Sharing rules at object, field and record level for different users at different levels of organization.
• Experience in mapping and migration of data to salesforce.com objects and fields from legacy systems.
• Experience in system integration with Informatica cloud including SAP integration with Salesforce, Data synchronization between SQL database and Salesforce.
• Having Experience in Apex, Batch Apex, VisualForce, Apex DataLoader
• Experience in activities related to SFDC Configuration like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Process.
• Experience on the designing of Custom objects, Custom fields, role based Page layouts, Custom Reports, Dashboards, design of Visual force pages, Apex programming and various other components such as CSS, as per the client and application requirements
• Having Good Knowledge on Email Alert, System Configuration, SOQL and SOSL
• Experience on integration tools like Data loader and Eclipse
• Excellent communication with team Player at Good Time & Work Management Capability

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controller Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, Workflow Approvals, Case Management Automation, Custom Objects.

Salesforce Tools & Integration Tools: Force.com Eclipse IDE plug in, Force.com Data Loader, Force.com platform (Sandbox and production) Informatica Cloud, Cast Iron, PHP toolkit.

Languages: C, Apex.

Operating Systems: Windows Xp, Vista, 7,8, OS

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, OH

Salesforce Administrator/Developer

Responsibilities:

• Efficiently worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Generated and worked on Salescloud, integrating customer information and also optimizing contact building and service.
• Created Custom objects, Page layouts, Custom tabs and Components.
• Developed Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Defined the lookup relationship and master - detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Effectively created the Picklists, dependent Picklists and junction objects to establish the connectivity among objects.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Using Salesforce Workbench timed Soql queries to get the most optimized version of the query.
• Used Changesets to deploy components into different environments

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, HTML, Web Services, Reports, Sandbox, Eclipse IDE Plug-in, Workbench.

Confidential, Farmington Hills, MI

Salesforce Administrator/Developer

Responsibilities:

• Used Sales Force Automation for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Developed and deploys ad hoc Salesforce.com reports and dashboards.
• Created Workflow Rules, Approval Process, Validation Rules.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Designed and developed VisualForce pages based on the business requirements.
• Develop Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Work on complex data migration projects using Data Loader tool and Cast Iron.
• Integrated the web services by generating the necessary stubs from the WSDL files of PHP for extracting the data.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatica on Demand.
• Modifying Page layouts and setting the Record Types.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Manage page layouts, fields, and system interface/capabilities.
• Maintenance of data entry standards & data integrity process.
• Build & monitor standard analysis and reporting for marketing campaigns.
• Experience with maintain user roles, security and profiles.
• Create and manage workflow rules, field updates and email alerts.
• Involved in Mass imports and exports of data
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Environment: SalesForce.com Platform, Salesforce.com Custom Objects, Apex Language, Visual Force (Pages, Component & Controllers), Data loader, HTML, Workflows & Approval process, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox.

Confidential, Madison, WI

Salesforce Administrator/Developer

Responsibilities:

• Interacted with business users groups to gather requirements for Salesforce Implementation/interacted with all levels of external and internal customers.
• Involved in integrating Web service with salesforce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
• Perform analysis of business/technical requirements & designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Worked on integration of Informatica cloud like Single Sign On Configuration, Data replication, Secure agent registration and Connection configuration.
• Involved in setting up Salesforce Outbound messages on Informatica Cloud.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Executed various levels of Unit, Integration, User acceptance and Operational acceptance testing to prove that system conform to specifications of business and quality requirements.
• Participated in Weekly Change control meetings and performed application and global impact analysis.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Service Cloud, Custom Objects, Custom Tabs, Email Services, HTML, Sandbox, Oracle, Windows.

Confidential

Salesforce CRM Administrator/Developer

Responsibilities:

• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce.com.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Closely worked with SalesForce.com consultants using Eclipse IDE while implementing the solutions for the requirements.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Worked on SalesForce Integration using Informatica cloud including setting up SalesForce related objects on the Informatica cloud.
• Worked on enabling notifications and getting certificates for SSL webservices, creating user groups and read only groups on Informatica cloud
• Created the workflows for automated lead routing, lead escalation, alerts and action items.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Performed the roles of Salesforce.com Administrator / Implementer in the organization.
• Customized tabs for different business users groups and business centers and facilitated training to the internal business users to use the application and develop their own custom reports.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls

Confidential

Application Programmer

Responsibilities:

• Involved in requirements gathering, analysis and design
• Responsible for both front end and back end development
• Developed the API using Model-View Controller Architecture using Spring, Hibernate.
• Used Spring MVC framework at the front end and configured many beans and wired (dependency injection)
• Used CVS for version control system
• Used DOM parser for validating the XML files against their respective XML Schemas

Environment: JSP, XSLT, AJAX, JavaScript, CSS, DOJO, Spring, Hibernate, IBM WebSphere, CVS, Junit, DB2, RAD, CVS and JAX-RPC

Confidential

J2EE Developer

Responsibilities:

• Developed necessary interfaces, modules and functions to satisfy all requirements.
• Developed some of the modules for the whole system based on Model View Controller (MVC) using the Struts framework extensively.
• Extensively developed supporting Java Beans Components.
• Developed the front-end screens using JSP, XSL, and HTML.
• Extensively used several J2EE features for the development of Application.
• Extensively used Design patterns such as Singleton, Factory, and MVC.
• Written JSP Custom Tags for view layer of the application.
• Extensively used Ant tool to get all the class files in the MVC pattern at a time.
• Written Unit Test Cases.

Environment: J2EE (JSP, JDBC, Servlets, Struts Framework), java-script, Web logic, Tomcat 5.0, Apache Ant, Oracle, MySQL, XML, Ajax, Jabber Protocols (for IM Interface), WAP.