SUMMARY:

• Over 6 years of IT experience, with 5 years of experience as Salesforce Developer and 1 year as Java Developer.
• Experience in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, development, deployment and maintenance of web - based and portals based object oriented enterprise applications.
• Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Hands on experience in Administration setup and Force.com, Eclipse IDE, Apex, Visualforce and integration tools like Cast Iron, Apex Data Loader, etc.
• Extensive experience in SFDC Administration, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Email Services, Approval Workflow, Report generation, Validation rules, Dashboards and Tasks.
• Experience in realizing the business requirements to design on Salesforce.com platform, by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.
• Strong exposure to security and sharing rules implementation for different users at different level of organization and single sign-on setup.
• Experienced in Service Cloud, Sales cloud, Collaboration Cloud for All partner portal, customer portal.
• Excelled in working with various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Strong experience working with Apex classes, Triggers, Visual force pages, Controllers and Test methods.
• Proficient in Data Migration from Traditional Applications to Salesforce Using Data Loader Utility.
• Experience in writing SOQL and SOSL queries in Force.com technology for Visualforce and Apex.
• Experience in analyzing and documenting the workflows and functionality of existing systems, preparing presentation materials to all levels of management.
• Having good knowledge of all phases of SDLC with expertise in Requirement Gathering, Analysis, Designing, Development and Testing.
• Detail-oriented energetic team player, motivated with multi-tasking capabilities, problem solver, and hands-on leader with exceptional presentation and client/customer relation skills.
• Excellent communication and inter-personal skills; accustomed to working in both large and small team environments.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, VEEVA, Apex Language, Apex Classes/ Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Salesforce Outlook, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com, Data Loader, Force.com Excel Connector, Force.com Platform Tools/Technologies HTML, CSS, JavaScript, Agile, SCRUM.

Computer Skills: SQL, PL/SQL, Advance Excel (Data functions, Pivot tables, Reference Lookups etc), Access.

Languages: Apex, C, C++, Java, Java Script, HTML, XML, SQL.

Documentation Tools: MS Office, MS Visio Pro.

Operating Systems: Windows Variants and LINUX.

PROFESSIONAL EXPERIENCE:

Confidential,Cupertino, CA

Salesforce Developer/Administrator

Responsibilities:

• Responsible for gathering the requirements by coordinating with the business analysts and project managers, in order to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Efficiently worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Developed Visualforce Pages to include customizations and wrote Apex Classes to provide functionality to the visual pages.
• Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Used Salesforce.com Web services API to deliver custom functionality and mobile synchronization using Veeva CRM.
• Used Force.com code to create a life sciences specific data model, including multiple addresses, many-to-many account affiliations, detailed call reporting, and formulary management in Veeva CRM .
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Designed and developed Service cloud and integration.
• Implemented Salesforce Development Cycle covering Sales Cloud, Call Center, Chatter & App-exchange applications.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Performed Data Migration from home grown legacy system to Salesforce CRM.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings.
• Responsible for controlling security and sharing of sales reports and dashboards, providing regulated, auditable cross-functional access for anyone in the organization.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
• Created custom buttons and links on Account and Relationship Confidential object for generating auto Reports.

Environment: s: Salesforce.com, Apex Language, Visualforce, Veeva, Service Cloud, Cast Iron, Data Migration, Data Loader, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in and Windows.

Confidential, Atlanta, GA

Salesforce Developer/Admin

• Implemented Entitlement Management process critical for Sales and Accounting team for billing.
• Developed and Customized User interface in Salesforce.com using Visualforce, Apex controllers and Force.com IDE.
• Integrated external financial systems for synching data in Salesforce.
• Designed, developed and deployed Apex Classes, Controller & Extension Classes to support Visualforce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
• Developed Salesforce.com site and Customer portal for various organizational units and partners.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities
• Involved in SFDC Data Migration activities using Force.com Data loader and Import Wizard.
• Designed workflow rules, validation rules, assignment rules and Implemented approval processes to ensure proper authorization.
• Involved in Veeva implementation.
• Analyzed and Implemented Veeva CRM custom solution for management and business unit by leveraging SFDC Out of box functionality and customizations using force.com platform.
• Used SOQL and SOSL conceding the governor limits to achieve the required result.
• Performed administration tasks as needed, managing custom fields, Integration and data cleanup.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Performed tasks for Data Migration like Data mapping and Data loading.
• Developed Salesforce.com ETL processes using Cast Iron, Informatica, Java and Salesforce Web Services Java API.
• Created dashboards and reports to measure program returns including campaign ROI, lead flow, conversion rates, cost/lead, sales funnel, etc.
• Developed Anonymous block to help in migrating data from the existing objects to newly created objects.
• Designed Email alerts and Visualforce email templates along with custom component.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Handled complex change sets to deploy package from one org to another org involving refactoring the entire case management that involves multiple objects.

Environment: Salesforce.com, Apex Classes, Triggers, Veeva, Controllers, Force.Com, Visualforce Pages, Sales Cloud, ServiceMax, Cast Iron, SOSL, SOQL, Customer Portal, Dashboards, Data Migration, Accounts, Email Alerts, Workflow, Picklists, Reports, ETL, Custom tabs, Custom Objects and Windows.

Confidential, Des Moines, IA

Salesforce Developer

• Creating application to maintain the details of the product from demand phase to production phase.
• Coordinated business process review meetings with multiple teams to establish standard workflow processes.
• Using profiles to control maintenance updates in production environment.
• Creating web services using Apex to integrate data from different platforms in to force.com.
• Creating unit cases to test Apex classes and triggers.
• Creating visual force controllers to restrict access to custom websites built using Force.com.
• Implemented SFDC web-to-lead functionality into the corporate site to make lead management simple and efficient.
• Analyze cases and document solutions related to issues during production and maintenance.
• Developed and maintained SFDC analytical reports and dashboards for management review and planning to accurate forecasting purposes.
• Creating triggers to enforce constraints on the fields and schedule tasks.
• Creating schedules for tracking shipping and payment of raw materials and products.
• Creating auto assignment rules using the workflow process to route tasks.
• Handled administration, maintenance and support of Salesforce modules for 50 users.
• Implemented Salesforce Chatter for internal users to share the deal information and status updated on various activities
• Provided on-going trainings to various marketing and sales teams on Salesforce.com built customer database applications

Environment: Salesforce.com platform, Apex data loader, Visualforce Pages, Workflows, Reports, Custom Objects, Custom Tabs, Apex Language, SOAP API and Windows..

Confidential

Salesforce Administrator/ Developer

• Worked as Salesforce admin support, governing user account creation, personal information setup, password reset, Roles, Profile creation, user Confidential creation, updating company profile, Network access setup.
• Involved in setting up field level access for each custom object created based on the user’s role within the organization.
• Worked with page layout customization for the standard objects like Account, contact, Leads.
• Involved in customizing custom objects, tabs, fields, page layout as per the business need.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Coded APEX triggers created rule based automated workflows.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Used the sandbox for testing and migrated the deployment instance after testing.
• Integrated Email with Salesforce.com for mass E-mail management and designed various custom E-mail templates.

Environment: Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls.

Confidential

Software Engineer

• Involved in Requirement Analysis, designing, development and testing of the application.
• Involved in high level and low level designing of BET program.
• Project modeled using MVC (Model-View-Controller Architecture) framework.
• Used Dream weaver for prototype of GUI Screens.
• Developed the application using Java and JSP.
• Developed the GUI using JSP.
• Validated client side data using JavaScript.
• Used Rational Rose for UML diagrams.
• Provided testing and production support.
• Configured a Server to handle requests from application users and instantiate the handler classes.

Environment: Java, JSP, Servlets, Java Beans, JDBC, Java Script, HTML and Rational Rose, Dreamweaver, Oracle and Windows XP.