SUMMARY:

• Salesforce.com consultant having 7+ yearsof experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects in SalesForce.com technologies.
• Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• Experience in SFDC Configurations/Customizations - as Administrator and Developer.
• Worked in MVC design pattern where Model includes Objects, Fields, Relationships; Controller includes Workflow, Apex Classes and triggers; and view include Visualforce pages, Layouts and Tabs.
• Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud, Call center, Chatter, App-exchange applications & Salesforce knowledge
• Good Understanding on Partner community (Partner Relationship Management)
• Hands on experience on creating custom Objects and Tabs, designing Custom Fields, assigning Validation Rules and Field-Level Dependencies, Approval Processes.
• Expertise at administrative tasks such as User management, creating Profiles, Roles and Permission Sets, Workflow, Tasks and Events, Email notification and templates, Reports and Dashboard.
• Worked on Chatter implementation and customization using Chatter API.
• Worked on Force.com sites and developed many Custom Application using force.com platform.
• Used data migration tools such as Apex Data Loader, Salesforce Import and Export Wizard and have knowledge of integrating Legacy system with Salesforce.
• Experience on implementing Apex classes, Visual Force Pages, Apex Components and Controllers, Triggers, and working with Force.com IDE.
• Have exposure in Customer Community and Self -Service Community.
• Have good experience in Trigger, Test Methods, and writing SOQL and SOSL queries.
• Experience on translating business process into schema design including object creations and establishing lookup and master detail relation ships
• In-depth understanding of CRM Business process like Campaign Management, Lead Management, Account Management and Case Management.
• Experience in using Sales force lightning design system for styling the lightning applications.
• Hands on experience in building custom lightning components and lightning applications
• Experience in web technologies like HTML5, XML, CSS3,JavaScript, JQuery, Bootstrap
• Worked on Force.com IDE-Eclipse, Visual Studio and Mavens Mate for development and code migration.
• Performed Integration of SFDC with external Web Service API’s.
• Experience in data migration activities for migration of data from various business sources with the support of salesforce.com.
• Performed Integration of SFDC with external Web Service API’s.
• Experience with Version Controlling of Code through Bit Bucket and GITHUB
• Experience with Stash version control & Jenkins for Continuous Integration
• Extensive experience of using declarative features like validation rules, Assignment rules, Auto-Response rules, Escalation Rules for satisfying complex business process automations.
• Experience of Web-to-lead, Web-to-case, Email-to-case functionality.
• Experience in data migration using Force.com IDE Migration Tool-ANT.
• Ability to adapt to any environment such as working with small or large groups or independently and excellent communication skills.

TECHNICAL SKILLS:

CRM TOOLS: Salesforce.com, Sales Cloud, Service Cloud, Chatter, Communities, Service Console.

SALESFORCE TECHNOLOGIES: Apex, SOQL, SOSL, JavaScript Remoting, Visual Force (Pages & Components), Triggers, Batch Apex.

PROGRAMMING LANGUAGES: C#, .Net, Apex, Visualforce page, HTML, HTML5, XML, CSS, CSS3, JavaScript, JQuery, Bootstrap

WEB SERVICES: SOAP, REST

SALESFORCE API TOOLS: Force.com Migration Tool(ANT), Force.com IDE -Eclipse

DATA MIGRATION TOOLS: Apex Data Loader, Custom Import wizard, Workbench.

OPERATING SYSTEMS: Windows 9x/2000, Windows XP/Vista, Windows 7, Mac OS

DEPLOYMENT TOOLS: Change Sets, Force.com IDE, Force.com Migration Tool (ANT), Work Bench.

PROFESSIONAL EXPERIENCE:

Confidential, PA

Salesforce Developer/Administrator

• Worked with Business System Analyst to provided recommendation and designed the BestSolutions for implementing new business ideas.
• Provided development, implementation, and updating focusing on Sales cloud and Service cloud
• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, and Solutions.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• As an Administrator, Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.
• Managed ongoing support requests and administrative needs of users Administered, configured, maintained Salesforce.com application user profiles, and roles, assigning Permissions, generating security tokens, validation Rule, and upgrade installation.
• Defined objects and Field Level Security for different profiles.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation Rules and formula fields to the custom objects.
• Used Apex Data Loader to migrate data such as accounts, campaigns from different legacy systems. Implemented Standard and Custom Apex Controllers to handle business logic and used debug logs to trace the execution.
• Created Custom E-mail Templates as part of sending Alerts to users based on the business requirement.
• Created Visual Force pages and components to render data from associated controllers as needed.
• Developed Triggers to handle bulk records within the governor limits to automate business logic. Used Enterprise WSDL and developed Inbound Custom Web Services to expose native logic to external clients.
• Development of SOAP and REST based web services used for custom development.
• Implemented Test Classes to cover positive and negative use cases for Classes and Triggers and achieved close to 100% coverage.
• Performed IDE and Deployments across sandboxes and to Production Instance.
• Worked on translating several Visual force pages to lightning framework.
• Created new User Accounts and assigned Profiles as per their Role Hierarchy.
• Defined Org wide default to restrict access from users.
• Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
• After Insert Trigger to insert or update related records on Account based on the Product Id.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com,Extract, and load data from comma separated values (CSV) files
• Used Github for Version Controlling of Code
• Wrote Test classes to maintain the Test Coverage for Code Deployment.
• Deployed the Code changes from Sandbox to Sandbox and Sandbox to Production using Change Sets and Force.com IDE

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers),Apex Language, Apex Class, Apex Triggers, Data Loader, HTML, Java Script, CSS, Workflow & Approvals, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in, Data Loader, Workbench.

Confidential, WI

Salesforce Developer/Administrator

Responsibilities:

• Interacted with users to understand complex business requirements and documented the requirements.
• Experienced in designing, developing and data modeling of the application and ensured that they are within the Salesforce governor limits.
• As a part of Administrative tasks Created custom objects, custom Fields, Validation Rules, and formula fields.
• Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• Designed and deployed dynamic workflows, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.
• Provided Case Management by Configuring Email-to-Case for end user to submit a case through Outlook.
• Created and configured Email templates which were used by PCS Central users for approval processes and other field updates.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Used Apex Data Loader to migrate data such as accounts, campaigns from different legacy systems.
• Created Visualforce pages, Apex Triggers, Apex Classes and Test methods.
• Worked with Dynamic Apex to access objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Implemented Standard and Custom Apex Controllers to handle business logic and used debug logs to trace the execution.
• Implemented Classes and Interfaces.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Worked with Dynamic Apex to access objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Add methods that can be called from Visual force pages to Controller Extensions.
• Created Custom Controllers to make external web service callouts, validate and insert data.
• Created Custom Visual force components and attributes to override the look and feel of standard Visual force components.
• Developed Visual force pages that could be rendered as PDF's, build dashboard components and define email templates.
• Implemented Visual force pages with public-facing websites by using Force.com Sites.
• Specify timers that send Ajax update requests to Force.com according to a specified time interval.
• Used Visual force in development mode to change the behavior and appearance of Visual force components.
• Experience in using lightning out to expose lightning components in visual force pages.
• Used Salesforce Lightning Components for building customized components replacing the existing ones; using JavaScript on the client side and Apex on the server side.
• Created External data sources using Lightning connect to connect to SAP end point. Created
• Involved in the Web Services Integration to connect with the different Applications.
• Performed object cleanup and data migration to and from Salesforce.com.
• Used the sandbox for testing and migrated the code to the production instance after testing.
• Created Visual Force pages and components to render data from associated controllers as needed
• Deploy using Force.com IDE tool, Change sets and Eclipse for sandbox to production environments.
• Experience using and managing access to source control systems like Github and Bit bucket.
• Performed Data migration using ANT Force.com IDE tool for migrating data from one salesforce org to other Salesforce org.
• Worked on Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent

Environment: Saleforce.com platform, Apex Data Loader, SOSL, SOQL, MS Excel, Work Bench, Visual Force Pages, Sandbox, Service Cloud, Visualforce (Pages, Component & Controllers),Workflow & Approvals, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in,Force.com Migration Tool (ANT),HTML5,CSS,JavaScript,JQuery,Bootstrap

Confidential, East Hanover,NJ

Salesforce Developer/Administrator

Responsibilities:

• Closely worked with salesforce.com consultants while implementing the solutions for the requirements.
• Worked on Standard objects such as leads, Opportunities, Accounts, Contacts, Campaigns associated with Sales Cloud.
• Developed various custom objects, Tabs, Components and Visual Force pages and Controllers.
• Implemented pick lists, dependent pick lists, and validation formula fields to the custom objects.
• Created and deployed several reports using force.com platform.
• Apex code to convert lead to a contact and associate the contacts with accounts.
• Developed and deployed approval processes for leads conversion, opportunities and products/Assets management.
• Apex code to convert lead to a contact and associate the contacts with accounts.
• Designed, developed and deployed Apex Classes, Controller Extension Classes to support Visual force Pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
• Dealt with offshore teams for the entire project advancements.
• Used S3 API for BETTER RESOLUTION and also to UPDATE automatically
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Development of Triggers and APEX Classes on Account and Opportunity objects
• Implemented the requirements on Sandbox and Force.com IDE plug-in during Eclipse and deploying it in production.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, email alerts and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Experienced with Web-to-Lead and Web-to-Case scenarios along with Escalation rules and Assignment Rules.
• Used SOQL, SOSL queries for salesforce database.
• Imported data into custom objects from various sources using Data Loader.
• Worked on role hierarchy & sharing rules to configure visibility.
• Maintained Organizational Hierarchy created Profiles, Roles and maintained Sharing/Security for
• Field Level Security and Record-level Security.
• Used ANT Force.com IDE tool for data migration to the from one salesforce org to other salesforce org.

Environment: Saleforce.com, Force.com Sites, Eclipse IDE, Apex, Visual Force (Pages, Component & Controllers), Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, HTML5, Email Services, Sharing Rules, ANT-Force.com Migration tool. Confidential, VA

Salesforce Developer/Administrator

Responsibilities:

• Created Data Validation rules and Formulas as per business requirement.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunity, Campaigns, Reports and Dashboards.
• Implementation of Web to Lead and Web to Case in Salesforce.com.
• Designed and Implemented Page layouts and Custom tabs to suit the needs of the application
• Used SOQL and SOSL for fetching records.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Created pick lists, dependent pick lists, lookup fields, junction objects, master detail relationships and formula fields.
• Created user Roles and Profiles and given them Security controls and shared settings.
• Created workflow rules and defined related tasks, email alerts and field updates.
• Designed and developed validation rules and configuration within Salesforce.com.
• Developed Visual force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual force pages
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in application.
• Used Sandbox for testing and Eclipse and Deployment Chain Set for code deployment.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Implemented various Custom Reports and deployed them for different business user levels.
• Developed visual force pages and components to organize data in a way expected by the business.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed dynamic Work.com visual force pages using Java script and Ajax toolkit.

Environment: : Salesforce.com platform, Data Loader, Apex Pages, SOQL, SOSL, Workflow & Approvals, Custom Reports, Dashboards, Visualforce (Pages, Components and Controllers), Connected Apps, Eclipse IDE plug-in.