PROFESSIONAL SUMMARY:

• 10 years of IT experience where 8 years of experience in design, development, implementation and testing of applications using Salesforce.com/ Force.com platform and Oracle Applications.
• Experience in Salesforce.com customization/ custom application development using Force.com platform and administering Salesforce.com.
• Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud, Chatter & App - Exchange Applications.
• Established a two ways communication between Salesforce and other external system using SOAP API. Familiar with SOAP & REST full service design & development.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Opportunity Management, Case Management, Quote, Forecasting, and Call Center.
• Experience in scope, design, and testing, training, deployment and follow up on a multitude of strategic projects within Salesforce.com as the Salesforce.com Administrator and Business Analyst.
• Experience in SFDC Development in implementing Apex classes, Triggers, Apex Test class for SFDC Testing and Batch Apex for complex data processing, Force.com IDE, SOQL, SOSL, Sharing Rules, SControls, Static resources and Migration tools.
• Guided Salesforce.com Project and Administrative Team to key decision in moving forward with Salesforce Communities vs. Custom experience.
• Excelled in working with various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Gathered Functional Requirements and Testing scenarios for the Salesforce Service Cloud and Communities Implementation.
• Acted as Service and Support Administration in Salesforce.com CRM and Force.com Platform.
• Expertise in standard Sales force configuration that include page layout, workflow rules, Approval Processes, Record Types, bulk Triggers, Assignment rules, Validation rules, etc.
• Worked on Dimensional modeling, Data cleansing and Data Staging of operational sources using ETL processes.
• Experienced in building Custom Applications that includes administration, configuration, and Implementation and support experience with Salesforce.com platform. Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Worked closely with Business Users to enable business process using SFDC.
• Acquainted and well-versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Adept at developing the front-end user interface and custom applications using Apex, Visual Force Pages, JavaScript and AJAX.
• Proficiency in administrative tasks like creating profiles, roles, users, page layouts, email services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, and various other components as per the client and application requirements.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation per application requirements.
• Thorough understanding of all SDLC models like RAD, Waterfall, Agile, RUP, FDD etc. and specialized in deploying different SDLC models.
• Highly proficient in working with users and stakeholders to elicit, analyze, communicate and gather requirements using techniques such as 360Degree Feedback, Brainstorming sessions, Workshops, Observation and Existing systems documentation /procedures, JAD, RAD, User interviews and to identify Functional, Non-Functional, Business and System Requirements, and then subsequently document them.

TECHNICAL SKILLS:

Operating Environments: Windows 2000/ NT 4.0, Windows 98/ XP, UNIX / Linux, Solaris.

CRM Tools: Salesforce, Siebel, Sugar CRM, Microsoft Dynamics

Programming Languages: JAVA, C++, C#, C

Databases: Oracle 10g/9i/8i, SQL Server, IBM DB2, Access.

Front End Tools: Visual Basic 6.0/ .net, VC++, Developer 6i.

Reporting Tools: Crystal Reports, Actuate 5.0/4.5, OBIEE

Internet Technologies: JavaScript, V.B Script, ASP/ .net, XHTML, XML.

Productivity Tools: MS Office, Visio, Rational Requisite Pro, MS Project

Testing Tools: Quality Center, Test Director, Rational Robot 7.0, Win Runner 7.0, QTP 8.0

WORK EXPERIENCE:

Confidential - Tampa, FL

Sr. Salesforce Consultant/Lead

Responsibilities:

• Analyzed all business and technical requirements and design the solutions by customizing various standard objects of Salesforce.com (SFDC) and other platforms based technologies such as Visualforce, Force.com API, and Web Services.
• Involved in gathering and documenting the requirements that were critical to the business process and using those requirements to design application using a Use Case approach.
• Created Use Cases, Collaboration, Object Sequence, Object Interaction and State Diagrams for new features, developed Vision Document, SRS documents.
• Developed and Customized User interface in Salesforce.com using Visualforce, Apex controllers and Force.com IDE.
• Created custom application for Configure Primary Quote and Order Management (CPQ/OM).
• Using CRM Call Center to integrate Salesforce to third party CTI system. Allowing call center users to see Salesforce information for incoming calls, and make out-going calls directly from Salesforce platform.
• Worked on various aspects of Salesforce Application like visibility rules based on positions and responsibilities.
• Used Translation Workbench on SFDC in-order to translate the custom labels, validation rules and email templates in different languages.
• Built apex classes implementing SOQL statements within Eclipse to manage interaction with the database.
• Worked on Apttus CPQ integration with Salesforce. I worked on integration to bring existing custom functionality into parity upon implementation.
• Customized and developed Apex Code, Visual force, Triggers, Java Script and CSS as per the business requirements.
• Modified Opportunity and Pipeline by customizing various stages to help prospect better and enabled forecasting.
• Integrated Backend systems with REST API to accept the Terms and Conditions before providing the Offers to the customers.
• Configured various Salesforce modules including case management, campaign management, workflows and reports. Designed, tested and launched new Salesforce objects and object fields. Monitored and authorized permissions to various user accounts.
• Responsible for Computer Telephony Integration (CTI) configuration. Using CRM Call Center to integrate Salesforce to third party CTI system. Allowing call center users to see Salesforce information for incoming calls, and make out-going calls directly from Salesforce platform.
• Directly able to start quoting process from opportunities object once Apptus being integrated with the CRM.
• Made new feature enhancements on Service cloud console view and developed some Visualforce components.
• Implemented escalation rules, automatic case generation and their escalation to call center representatives, and generated email alerts for quick issue resolution.
• Ensure that the reports are running and submitted on time per service level agreement (SLA).
• Involved with Billing and order management modules of the Quote to cash process along with third party packages like cyber source payments.
• Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL an SOQL queries, Locking statements, Transactional control and Exception statements to invoke Apex triggers.
• Used Sales force Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Implemented Apttus CPQ, product and pricing setup, Advanced workflow approvals, Pricing callbacks, Order management, Revenue recognition and billing with Apttus CPQ for managed network services, CDN, hosting and other
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services.
• Helped integration team for accessing the SFDC data using WebServices.
• Worked with various salesforce.com CRM standard objects Lead, Account, Contact, Opportunity, Campaign, Cases and Solutions and created custom Objects, Fields of various data types and established relationships using Lookup, Master-Detail and created Junction objects.
• Created data migration plan and data migration scripts for data migration from another CRM to Salesforce.
• Collaborate prospective product enhancements and refine existing product functionality with product managers and principle architects to improve Apttus Quote-to-Cash applications.
• Constructed Apttus product functionality on native Salesforce platform to address complex and customized technical solutions; tasked with creating fields, objects, validation rules, workflows, process builders, etc.
• Worked with Marketing, Sales and Legal teams to continually improve use of CPQ tool and Salesforce.com.
• Analyzed data and related relationships for ongoing CRM operations with the transformed data.
• Created scheduled apex that ran every day to process data from Salesforce and SQL tables.
• Participate in daily SCRUM meeting and engage with development team (s) to communicate requirements, coordinate plans and progress, and assist in developing prototypes to validate user requirements, using SCRUM and Agile methodology, to define product backlog and sprint backlog.
• Assisted with Integration of telephony systems with other call center applications such as Computer telephony integration (CTI), Interactive Voice Response (IVR).
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Development of Marketo custom templates, landing pages, flows and smart lists. Integration with Salesforce.
• Involved in customizations of the legacy system and the migrated data to newly implemented cloud based CRM solution.
• Implementing SalesCloud, Service Cloud, Chatter and custom applications in Force.com.
• Worked on various salesforce.com Standard objects, Custom Objects, Page Layouts, Custom Pages, Views, Reports and Dashboards.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs to suit to the needs of the application.
• Interface with clients from Operations, Marketing, Sales, Technologies, and Outside Vendors and act as their customer interface point as the lead of the Projects.
• Manage specific and repetitive lead generation activities at various stages of the marketing and sales funnel, including email campaigns, Market.
• Worked on defining interfaces and data mapping between Siebel and various applications accessing Siebel downstream Schema to access data including OBIEE for reporting.

Confidential - NYC, NY

Sr. Salesforce analyst

Responsibilities:

• Interacted with various stakeholders to gather and analyze the scope of requirements, and manage requirements to avoid Scope Creep.
• Implemented marketing cloud on the campaign object to promote sales of the entire organization. Developed Salesforce.com and force.com applications and ensure that the company continues to deliver innovative, high quality solutions to customers running Salesforce.com as their CRM system.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services.
• Worked on various SFDC standard and custom objects like Accounts, Contacts, Cases, Contracts, Entitlements, Opportunities, Price books, Products.
• Created VF pages, Apex Classes and Triggers to achieve custom functionality based on the requirements.
• Designed custom charts using Google charts API to reduce sales team's effort in selling the products.
• Embedded the HTML code into the custom visual force pages that constitute the online application with responsive design. Extensively worked on Java Script and jQuery throughout the process to achieve the required functionality
• Constant involvement in exploring App exchange apps and using the apps wherever necessary. Used apps like Apttus CPQ, target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, AKARD, Docusign etc.
• Collaborate prospective product enhancements and refine existing product functionality with product managers and principle architects to improve Apttus Quote-to-Cash applications.
• Enhanced service cloud support with Email to Case, call center, Web to Case to enter generated cases to Case Object. Managed case escalations to call center representatives.
• Use MS Visio to carry out business process modeling, data modeling (ER Diagrams) and Object modeling (use case) to develop architecture for application development.
• Involved in customizations of the legacy system and the migrated data to newly implemented cloud based CRM solution.
• Maintained and supported various Functional areas like Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Cases, Quotes and Activities.
• Experience using Apex Data Loader and Jitterbit Data Loader to load data into Sales force.
• Designed the solutions for business and technical requirements by customizing various standard objects of SalesForce.com (SFDC).
• Supported the data migration activities for migrating the data from various business sources with the support of Salesforce CRM.
• Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Analyze information needs and functional requirements and deliver the needed artifacts (i.e., Design Documents, System Integration Testing (SIT), Technical Design Document(TDD).
• Assist in Salesforce.com configuration - creating workflows, approval processes and validation rules based on requirements.
• Interface with stakeholders and design optimal solutions for integrating MDM system with Salesforce.com.
• Implemented SFDC web-to-lead functionality into the corporate site to make lead management simple and efficient.
• Converted data from existing web based application to newly implemented CRM. Converted into salesforce using SSIS and integrated with other technologies using web services.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Customized Salesforce CRM functionality with Visual Force and Apex code per the requirements
• Used Apex Data Loader to migrate data such as accounts, campaigns from different legacy systems.
• Performed inbound, outbound integration with websites using REST API, SOAP Web services API(WSDL).
• Set up the environment for data initialization for existing Contacts and Leads in Salesforce for seamless integration with MDM system.
• Worked on Salesforce.com SFA, Force.com Apex Classes, Apex triggers, Integration, Visualforce, Force.com API, SOQL, SOSL.
• Set up the environment for sending Privacy information from Salesforce to MDM Contact Cloud System.
• Ensure privacy related information is correctly set up in Salesforce.com per necessary rules/ permissions and there is a proper sync between Salesforce.com and external MDM System for privacy data changes.
• Integration of Salesforce CRM with external applications using Web Services, Metadata API, SOAP and REST
• Designed Visual Force Pages to display data dynamically fetched from real time integration and worked on developing client side logic using Java Script and HTML.
• Hold Daily sync up sessions with off shore teams regarding integration design and development status.
• Submit change requests and work with change request records in HP Application Lifecycle Management(ALM).
• Assist in System Integration Testing and User Acceptance Testing.
• Work closely with the deployment team to move Salesforce configuration and code changes from Sandbox to Production environment.

Confidential - Portland, OR

Salesforce Business Analyst

Responsibilities:

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application
• Lead Design, Development, implementation and technical solutions for SFDC Integration and complete implementations of Salesforce.com AppExchange product SAVO
• Involved in data migration and integration using Data Loader.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Worked in Administration, Configuration, Implementation and Support of sales force CRM and Sales force SFA applications.
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case).
• Experience working with Salesforce.com sandbox and production environments.
• Created data migration plan and data migration scripts for data migration from another CRM to Salesforce.
• Implemented Marketing and Sales processes covering Campaign, Leads, Accounts, Contacts, Opportunities, Forecasting, Quotes, Pipeline management etc.
• Analyzed data and related relationships for ongoing CRM operations with the transformed data.
• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Batches, Apex Web Services, App Exchange deployment, Apex Classes and Apex Triggers.
• Scheduling Apex jobs for processing large records.
• Created mash up between Salesforce CRM and Gmail through Force.com App Exchange's Email integration engine.
• Unit and integration testing for new requirements and get the UAT from the business owner.
• Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Worked on various Salesforce objects like Accounts, Contacts, Leads and Opportunities.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
• Involved in coding for modules for all the Sub-Application of the CRM application which involves extending existing SFDC standard components using Apex, Visual Force and other utilities.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Worked and implemented Salesforce1 mobile Platform.
• Developed Apex Triggers, Apex Classes and Test Methods using proper controls & syntax and experience in writing unit test cases.
• Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Informatica On Demand, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, SOAP, REST) & web integration with SDFC.
• Worked on configuration, security and security controls aspects of Salesforce
• Created various custom Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of salesforce.com.

Confidential - Olathe, KS

Salesforce Business Analyst

Responsibilities:

• Worked with security and sharing rules implementation at object, field, and record level for different users at different levels of organization.
• Led corporate-wide implementation of Salesforce.com (SFDC) customer relationship management system.
• Coordinated business process review meetings with multiple teams to establish standardized workflow processes.
• Experienced in testing diverse range of applications like Utilities Service, HealthCare, and CRM etc.
• Worked on the contract Life cycle management, Renewal management, X-Author for Contract management, Apttus batch updates, Quote management, Approval management.
• Skilled the roles of Salesforce.com Administrator in the organization.
• Employed Data Loader to read, extract, and load data from CSV files.
• Having experience with integration of Salesforce with Heroku for Data replication, Data proxies, Custom user interfaces and external process.
• Worked on Heroku Deployments while integrating with different environments.
• Handled day-to-day administration, maintenance and support of Salesforce modules for 50 users.
• Designed custom objects, tabs, records, and views within SFDC to support new workflow processes.
• Done configuration works like creating Workflows, Reports, Dashboards and Validation Rules etc.
• Build Custom Visualforce Pages, Apex triggers and classes.
• Written Test Coverage for Apex Triggers and Classes.
• Implemented SFDC web-to-lead functionality into the corporate site and established 30 plus auto- assignment rules for routing to the appropriate internal party.
• Analyzed and imported thousands of accounts and contact records, prior to using the SFDC import wizard, to ensure the accuracy of data for end users within the application.
• Involved in Design and development of Workflows rules, triggers, validation rules and Configured security and organizational hierarchy for sales for salesforce implementation
• Customized page layouts for Salesforce standard and custom objects.
• Configured Reports for custom objects and associated them to Dashboard.
• Analyzed policies about customer service efficiency; recommended and implemented process improvements.
• Built custom portal for customer using apex and Visualforce pages.

Confidential

Business Analyst

Responsibilities:

• Implemented and integrated RUP solutions with complete line of traceability for all the artifacts of web development projects.
• Involved in requirement gathering including interviews, brainstorms and meetings with stakeholders and created requirement specification artifacts.
• Developed Use cases and functional specifications. And provided UML diagrams.
• Gathered requirements from JAD/JAR sections with developers and business clients.
• Prepared Business Process Models that includes modeling of all the activities of business from conceptual to procedural level. Followed top down technique for building Business Process Models.
• Worked with the business users and product owners to modify/add requirements to address multiple enhancements that are needed to fix any issues with previously implemented functionality in Billing Center
• Examined, analyzed Test plans, Use Case Model, Test procedures based on RUP methodology.
• Performed GAP Analysis for the modules in production, conduct feasibility study and performed impact analysis for proposed enhancements.
• Performed requirements modeling and develop analysis diagrams, activity diagrams, sequence diagrams, state diagrams, data models, and use-case realizations using RUP tools in Agile.