SUMMARY:

• 7+ years of experience in analysis, design, development, testing, delivery and production support of application software.
• 5+ years of experience in Salesforce.com CRM Platform with more than 2 years in Apex technologies. Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
• In depth understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Opportunity Management, Support Process and Forecasting.
• Good knowledge on Case Assignment, Knowledge Management and Case escalation rules.
• Experience in data migration from Legacy Systems using Data Loader, and Informatica.
• Good experience in SFDC related technologies such as Apex, Visualforce pages, Apex triggers.
• Configured and maintain User profiles, role hierarchy, sharing rules and Security, Password policies.
• Experience in developing Client - specific solutions on force.com platform using Batch classes, Apex Classes and Triggers, Web service API, Force.com IDE, Validation rules, SOQL and SOSL.
• Extensive experience in using Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Process in Salesforce.com.
• Working knowledge in generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.
• Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC configuration.
• Good experience on creating Object/Tab/Field, Formula, Record Types, Folder Management, Activity Management, Queues, Groups and Analytical Snapshots.
• Expertise in developing, deploying and integrating Salesforce.com CRM.
• Experience in using different tools - Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete etc.
• Experience in Database Design, functions, and triggers, DML SQL queries.
• Extensively worked on Salesforce.com sandbox and production environments including creating Sandboxes and refreshing it time to time. Deployment between Production and Sandboxes using Eclipse, Force.com Migration Tool and Change set.
• Experience in designing on Salesforce.com platform, tallying the business requirements by designing the required User Interface entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model and business logics.
• Experience in scoping phase, Gap Analysis, Testing, and Implementation Phase.
• Having great Experience in Application Lifecycle Management (ALM) in User Administration, Project/Workflow customization.
• Ability to develop Advanced Reports in Application Lifecycle Management (ALM) by using Dashboard Module.
• Experience in support for Application Lifecycle Management (ALM) users and ability to debug issues using Sys Internals tools.
• Experience in deploying the AppExchange applications and integrating with third party applications.
• Excellent analytical, Interpersonal and Communication skills, fast learner, hardworking and good team player.
• Capable of rapidly learning new technologies and successfully applying them to projects and operations.

TECHNICAL SKILLS:

Salesforce.com Administration: Reports, Dashboards, Validation Rules, Users, Roles and Profiles Deployments, (Change sets), Workflow Rules, Approval Process, Sandbox Refreshments, Apex, Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Portals, (Customer and partner), Sharing Settings, Lightning Experience.

Salesforce.comDevelopment: Apex Language, Apex Trigger, SOAP, REST, Apex Class & Apex Web Services, SOQL, SOSL, Visual Force (Page, Component & Controllers) HTML, XML, service cloud, sales cloud.

Methodologies: SDLC, Agile/SCRUM, Waterfall, RUP.

Languages: Java, JSP, XML, HTML, Java Script, CSS.

Tools: /Utilities: Eclipse, Force.com IDE, SOQL Explorer, JIRA.

Databases: MS SQL Server 2005, Oracle 11g

Software: MS Office

Operating Systems: Windows 98/2000/XP/2003/vista.

PROFESSIONAL EXPERIENCE:

Confidential, Ann Arbor, MI

Sr. Salesforce Developer

Responsibilities:

• Implemented the Salesforce.com applications using Agile SCRUM Methodology that involves the iterative development methodology
• Involved in Design and development of Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com
• Implemented Marketing Sales, Customer Service, Call Center & Support Administration Developed Salesforce.com APEX and Web Services API on Force.com IDE.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Territory Management, Reports and Dashboards.
• Ownership development and administration of a Sales application for transportation domain client with 1000 users.
• Design, setup and maintain Salesforce custom objects, custom fields, validation rules and custom buttons, while also structuring Workflows, Processes, reports/dashboards, Approval Processes and Flows
• Analyze and complete data manipulation through Data Loader and Workbench Tools for importing/updating/deleting records in multiple Salesforce.com Instances.
• Develop, test, deploy, maintain and support on-target Salesforce solutions, leveraging Force.com APEX Class, Triggers, Visualforce Pages, Components.
• Develop custom Visualforce pages that integrates to third party system on REST-based web service API.
• Create sandboxes environments, test scripts and coordinating business team, release management process with development documentation, deploy through change sets and packages.
• Active Salesforce.com Developer and Administrator certifications.
• Created different workflow rules and Approvals, Email Templates to run the Territory Assignment rules.
• Partner portal, customer portal Implementation & attended Dream Force events to get the real-time integration with business partners.
• Designed, and developed the Custom objects, Formula fields, validation rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Customized Salesforce.com Fields, Page Layouts, Record Types, Queues, and Profiles.
• Designed the Custom Visualforce pages, test methods for Lead conversion, merging duplicates.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Extensively used Data Loader for insert, updates, and bulk import for Accounts, Contacts, Leads and Opportunities.
• Performed Unit Integration, Regression and User Acceptance Testing.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in

Salesforce Developer / Admin

Responsibilities:

• Performed the roles of Salesforce.com Admin and Developer in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual Force pages as userInterface.
• Configured Sales Force Automation (SFA) for Campaign management, Opportunity
• Management, Account and Contact Management, Data Quality Management.
• Developed complex workflows and approval processes for automating business logic.
• Used Force.com platform for developing feature rich and user friendly Visual force pages forenhancing Salesforce UI.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Custom links.
• Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, custom VF pages, Force.com IDE, Migration Tool, Web Services API.
• Configured federated login to ensure that single sign on in implemented across the company.
• Created search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Used Salesforce Automation Process (SAP), Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Worked on Salesforce.com Application to Setup activities and customized the apps to match the functional needs of the organization.
• Created various Reports and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, HTML, JavaScript, Custom Objects, Tabs, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment, SSO.

Salesforce Admin / Developer

Responsibilities:

• Interacted with various business user groups for gathering requirements for Salesforce implementation and documented the Business and Software requirements.
• Developed Custom business logic using Apex Classes, Triggers, Components, Visual Force pages and Controller Classes for various functional needs.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Configured Campaign Management, Campaign Influence and Lead Conversion.
• Configured the Case Management Process.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Implemented CSS for Visual Force pages and experience working with Partner portal system.
• Added methods that can be called from Visualforce pages to Controller Extensions.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Experience in deploying applications from Sandbox to production.
• Created Visualforce pages that could be rendered as PDF's, build dashboard components and define email templates.
• Used Gridbuddy to generate reports on multi objects and put related data in one view to help a clear perspective on business decisions.
• Used Pick lists, Dependent Pick lists, and Record Types to enforce data quality.
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Worked with Approval processes that use Email Approvals and parallel Approval steps.
• Created Dashboards and Dashboard Components and implemented multiple levels and scheduled Dashboard refresh.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Participated in JAD sessions involving Business Users and Sponsor groups to analyze and understand the business requirements.
• Implemented Case Management Automation to track and solve Customer’s Issue.

Environment:: Salesforce.com Platform, Visual force pages, Data Loader, HTML, JavaScript, Workflows, Approvals, Reports, Custom-Objects, Reporting

Java/J2EE Developer

Responsibilities:

• Analyzed the requirements based on business data and user requirements.
• Involved in elaboration, construction phases and deployments of EAR files in the RUP process.
• Designed and Created Domain model and schema using Object oriented design / UML diagrams on RSA
• Developed the workflow interfaces using JSPs that are developed using Struts Tiles Layouts and he request processors using the Dispatch Action and Action.
• Created User Interface screens using HTML, DHTML, AJAX, CSS, and Javascript.
• Configured plug in classes for the interfaces of struts with spring and to delegate controls to use MVC design pattern.
• Used Oracle database for SQL, PL/SQL scripts, stored procedures, functions, triggers, Oracle forms/Reports, Performance Tuning and Optimization.

Environment:: Spring Framework 1.2, Java 1.4.2, JSP 2.0, HTML, XML, XSL/XSLT, JavaScript, JavaBeans, AJAX, Oracle 9i, RMI, WINCVS, Windows XP, UNIX.