Consolidation Teller Resume

SUMMARY:

Highly motivated trainer with experience in training small and large sales and customer service groups across diverse industries.
Proven success in leveraging educational theories and methodologies.
Designer, developer of successful training programs and integrate instructional technology, to provide onsite and virtual training.
Organizer and facilitation management of team building training programs and activities.
Strong team - building and motivational skills
MS Word, Power Point, Excel, Outlook
Ability to communicate effectively
Office Equipment Operation: Fax, Copier, Scanner
Operate Auto-dialer phone systems
Organization

AREAS OF EXPERTISE:

PROFESSIONAL EXPERIENCE:

Consolidation Teller

Confidential

Responsibilities:

Conduct deposit verification and/or change order preparation using specialized counting equipment and procedures. Separate currency, coin, and/or check deposits received from bank, ATM, and/or commercial customers providing accurate count by denomination. Prepare currency and/or coin change orders by denomination for each customer assigned.

Account Executive

Confidential, Baltimore, MD

Responsibilities:

Received inbound calls and applications from potential clients. Assisted customers by gathering information and presenting possible solutions. Provided customers with accurate information regarding their financial analysis. Maintained a consultative relationship with the customer throughout the process. Qualified and walked clients through the benefits of the program and how it could improve their financial situation.

Customer Account Executive

Confidential

Responsibilities:

Provided products for new and existing customers. Showed the value of the products offered.
Generated new accounts, and sold customers.
Received appr oximately 25-30 inbound calls from new and existing customers.
Maintained required goals set by company.

Assistant Sales Manager

Confidential

Responsibilities:

Call Center Manager

Confidential, Baltimore, MD

Responsibilities:

Daily supervision of team leaders, agents and administrative staff. Hired entry level staff.
Oversaw monthly coaching and training of agents.
Conducted meetings and on-going department training.
Responsible for department recognition, and monthly contests.

Corporate Trainer

Confidential, Hunt Valley, MD

Responsibilities:

Developed technical training that encompassed the features and functions of a wide variety of telephony and IP networking components, protocols, standards and services.
Researched and evaluated employee training needs.
Proposed new topics for course development.
Designed and implemented curricula for trainings.
Supervised a bay of 18-20 telemarketing reps in a call center.
Recruited, hired and trained new hire classes.
Coached and developed representatives.
Provided training programs which improved quality control, and sales productivity.