PROFESSIONAL SUMMARY:

• Over all 8+ years of experience in software industry that includes 3+ years of experience in salesforce.com Confidential platform and 1+ years of experience with Java technologies.
• Involved in various stages of software development life cycle including analysis, requirement gathering, design, developer, enhancements, testing, deployment and maintenance of standalone object oriented enterprise applications.
• Strong Knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team.
• Experience in Force.com Apex Classes, Apex triggers, Visual Force, Batch Apex, Integration, REST, SOAP based Web Services, Force.com API, SOQL and SOSL, Sales force AppExchange and JAVA.
• Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events, Designing Custom Formula Fields, Field Dependencies, Validation Rules, approval process for automated alerts, field updates and email generation.
• Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Hands on experience in implementing security and sharing rules and Apex Language.
• Good work experience in designing various Webpages in Visualforce.
• Experience in designing and developing Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Experience in using Force.com Web services API for implementing web services in the application for access to data from different users.
• Proficient in working with Eclipse IDE and Force.com Plug - in for writing business logic in Apex programming language.
• Abundant experience in data migration integration using data loader.
• Good knowledge in Unit Testing, Test Coverage and Code Review.
• In-depth experience in Confidential business processes like entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationship
• Configured and maintained user security permissions in compliance with organizational needs.
• Strong Application development experience in Java, Servlets, JSP, J2EE, Spring, XML, JDBC, JQuery.
• Strong front end development experience using the Java Script, JSON, HTML and CSS Style sheets.
• Experience in creating detailed process documentation and deployment process on issues for Future follow-ups.
• Extensive ability to debug, troubleshoot, and solve complex PL/SQL issues, and the ability to reverse engineer existing PL/SQL code into functional requirements.
• Experience in SQL tuning of medium/large database environments including optimizer hints and de-normalization.
• Team player with ability to work effectively with all levels of organization and individually as well.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS:

SFDC Technology: Apex Classes, Apex Custom Controllers and Extensions, Apex Triggers, Visual force Pages, Email template, Formulas, Data Loader, Validation rules, Workflows and Approvals, App exchange, Force.com IDE (Eclipse), Apex Web Services, Dashboards, Analytic Snapshots, Custom Objects, Service Cloud.

Database: Oracle, SQL server

ETL: SQL Server Integration Service(SSIS)

Reporting Tool: SQL Server Reporting Service (SSRS)

Languages: Apex, Java, SQL, T-SQL, PL/SQL

Web Technologies: HTML5, DHTML, AJAX, JQuery, JavaScript, CSS, XML.

Operating Systems: Windows, Linux

PROFESSIONAL EXPERIENCE:

Confidential, MN

Salesforce.com Developer / Administrator

Responsibilities:

• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
• Build the organization's role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy.
• Performing the Risk Analysis and Cost Assessment for the Project implementation.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Customized Salesforce: profiles, roles, security settings, sharing rules, applications, custom objects & fields, page layouts, workflows, validation rules, approvals, dashboards, reports, etc.
• Used SalesForce Administration (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Handled Tickets raised by customers and resolved the bugs.
• Created different workflows and validation rules for people with health care.
• Using CTI to interface telephone callers providing IVR to callers.
• Developed Interactive Voice System Automation using Salesforce, PDI and .net Web service.
• Implemented New life cycle of Change Management system in salesforce.com
• Used Apex Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV), implanted Automation of their loads.
• Data analysis and manipulation including mass data fixes using Microsoft Excel. Required expertise in analyzing information in very large and complex databases
• Integrating chat specifically with service cloud
• Handling help desk tickets for all types of salesforce.com and Integration requests.
• Developed Apex Classes, Controller (standard extensions) Classes and Apex Triggers for various functional needs in the application.
• Used Agile manifesto for meeting the business requirements.
• Maintained different reports and dashboards for different customers such as for health people different conditions and discounts and for other customer's different reports.
• Handled the web service request from other system to salesforce and consumed the web services with the help of apex classes.
• Closely working with all the departments (Marketing, Sales, Customer Service, etc.).
• Working on all corners of Salesforce.com system starting from User creation to Apex Code.
• Working from end to end Confidential Implementation.
• Working on dynamic custom wizards using VF pages and Apex for custom profiles.
• Installed Market App from App exchange and used it for new customers.
• Working on Opportunity, Lead, Products, Quotes, Accounts, and Cases objects with business for sales tool and Marketing.
• Implementing Email to Case for Customer Service and Telesales.
• Implemented web to lead functionality for users, auto creation of leads on salesforce site through public site form submit operation.
• Using Demand Tools for Mass data Effect/upload.
• Worked on Batch Apex, Schedule Apex Jobs.
• Debugged and fixed several defects or configuration issues raised by UAT.
• Working on Release Management, Case Management, and Deployment.
• Involved in Refreshing sand boxes (Full, Config only and Development).

Technologies: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, ETL Informatica, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Ant, Windows, Sql Server, .Net.

Confidential, Atlanta GA

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer’s issues.
• Created Custom objects to build new application functionality in the Salesforce.com.
• Designed various tasks such as navigation wizard at the frontend using JQuery.
• Developed visual force pages, Component, created tabbed view and designed these pages using style sheets.
• Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Responsible for understanding the data migrating requirements and analyze data to be loaded from legacy systems to Salesforce.com.
• Created new user accounts and configure Salesforce.com to fit security needs at the user and organization levels.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Developed apex REST web services classes for external applications accessing salesforce.com data with restricted access.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Planned and performed analysis of e-support activities and/or functions and guides the subsequent design and implementation or improvement of existing support applications
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Project management activities such as PMR reviews, Status Reports, and day to day management activities.
• Performed Unit, Integration and Regression Testing.

Technologies: Saleforce.com platform, Apex Language, Visual Force Pages, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Email Services, Eclipse IDE, Windows XP

Confidential, Memphis, TN

Salesforce Consultant

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Involved in technical design document that involve business requirements, technical specifications, and timelines and for tasks.
• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages.
• Worked with Case Management, Email-To-Case, Workflow, and Approval Processes.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Implemented pick lists, dependent pick lists, validation and formula fields to the custom objects.
• Created and deployed Several Reports using salesforce.com platform.
• Developed and deployed workflows wherever necessary.
• Toiled on Record Types, Validation Rules, Triggers and Page Layouts.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Implemented pick lists, dependent pick lists, validation and formula fields to the custom objects.
• Performed Data Modeling for internal and external Salesforce Data
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Designed Complex logic involving Apex Controllers (Standard and Custom Controllers) and Triggers to support the forecasting application confined to Governor Limits.
• Created automations of emails to Opportunity owners based on business requirements.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Technologies: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Visual Work flows, Apex Language, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, ETL, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, PA

Salesforce Developer & Administrator

Responsibilities:

• Development of Apex Classes, Controller Classes and Apex Triggers for various functional needs and deployed in DEV, TEST and PROD environments.
• Coordinated with various BA groups for gathering the business requirements
• Manage users, Confidential, Profiles, and Roles within the Salesforce Confidential this involved designating access to the applicable user within the user hierarchy.
• Created Formula Fields, Validation Rules, Workflow and Approvals to build required functionality on force.com platform.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Developed different Visualforce pages to suit to the needs of the application using different Visualforce components.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunity, Reports and Dashboards and also Data.com management.
• Defined lookup and master-detail relationships on different objects and created junction objects to establish relationships among objects.
• Good experiences on web services and WSDL.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generating reports and saved them for further access to the users.
• Also have experience on Service Cloud, App-exchange & Call center applications, in Various SFDC Implementations.
• Using Apex Data Loader and workbench mapped data sources and loaded data into Call Center application.
• Created and used Email templates in HTML and Visualforce.
• Created sandbox for testing and migrated the code to the deployment instance after testing.
• Administrated and monitored various Salesforce application.

Technologies: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading.

Confidential

Java Developer

Responsibilities:

• Good programming skills and development experience of multi-tier web applications, enterprise applications in languages/technologies like JAVA, J2EE, Struts, Spring, Servlets, JSP, JDBC, EJB, XSL, XML, XSD, JMS, Web services, Service Oriented Architecture (SOA) and Hibernate that ensures clear separation of layers and rapid application development.
• Internet Programming with HTML5, DHTML, Java Script, XML, XSL, XSD, CSS and WSDL.
• Involved in development of new command objects and enhancement of existing command objects using Servlets and Core java.
• Extensive experience on middle tier technologies and in applying various design patterns such as MVC (Model-View-Controller), Singleton, Factory, DAO, DTO and Factory Pattern in the development of Multi-Tier distributed Enterprise Applications.
• Implemented design and development of Tracking user activities and Transaction Activities on various web applications.
• Good experience on Data Modelling, DB schema and data accessing tools.
• Experience in writing XML documents and parsing them using SAX parsers.
• Worked on squid for content delivery architecture designing.
• Experience in Spring Integration framework (on the top of JMS & MQ Series).
• Proficient in applying various core J2EE design.
• Design and development of Vendor portal application, to keep track of information for the various orders requested.
• Extensive experience in core java in the areas of collections, JDBC, Multithreading, Synchronization etc.
• Experience in writing SQL queries.
• Expertise in Oracle, MS SQL Server, MySQL, Access. Experience in using build tools like ANT and Maven
• Extensively used IDE like Eclipse, IBM RAD, JDeveloper, JBuilder, NetBeans, and Spring Source Tool Suite.
• Implemented UML modeling diagrams such as Use Cases, Activity diagrams, Sequence Diagrams and Class Diagrams. Expertise in testing tools like Junit.

Technologies: HTML, CSS, AJAX, JQuery, JavaScript, Flash, Core Java, J2EE, Struts 2.0, Servlets, JSP, JSTL, XML, SQL Server, Web services, WSDL, SOAP, MyEclipse. Jboss 4.0.