Account Manager Resume , Herndon, VA - Hire IT People

SUMMARY:

Sales Operations/Salesforce professional with strong knowledge of the sales and operational processes. Understands the impact effective processes, procedures, and system and document automation can have on an organization’s success.

PROFESSIONAL EXPERIENCE:

Confidential, Herndon, VA

Account Manager

Responsibilities:

Created custom Salesforce reports for teammates to assist with management of pipeline, opportunities, leads, etc.
Provided ISO requirements and Salesforce training for new Business Solutions Account Managers.
Developed and presented value propositions to clients to help understand costs involved with the certification process.
Developed relationships with new and existing clients through the provision of consultative solutions for their certification and training needs.
Created and issued sales proposals, RFQ and RFI responses for clients and negotiated terms if necessary.

Confidential, Herndon, VA

Salesforce Support/ Client Relationship Coordinator

Responsibilities:

Quickly acquired sales competency with multiple ISO standards and provided technical support and training to sales team.
Trained peers on new features rolled out into Production and trained new hires how to effectively use BSI’s instance of Salesforce.
Provided sales guidance for varying client scenarios due to extensive knowledge of the ISO certification process.
Reviewed and approved audit days and fees presented to clients to ensure compliance with scheme and Accreditation Body rules.
Involved with process improvement for the new instance of Salesforce piloted in the Americas and the Sales Support team.
Assisted with generating Salesforce reports and dashboards.
Identified, diagnosed and resolved Salesforce user issues.
Developed workarounds for known issues to allow users to continue to operate within the system.
Developed Salesforce guidance documents for user best practice procedures.
Created, modified and maintained 46 Salesforce proposal templates using Conga Composer for the Americas (US, Canada, Mexico & Brazil).

Confidential, McLean, VA

Data Entry Specialist

Responsibilities:

Effectively processed necessary paperwork into SAP and Deltek Costpoint/T&E.
Contacted and resolved customers issues before deadline dates. Assisted customers with general data entry inquiries.
Extracted pre - conversion timesheets from SAP and entered into Costpoint.
Maintained the MIS backup CDs and monitored checkouts and returns.
Handled all MIS report change requests.
Performed distribution tasks and other duties assigned.