SUMMARY:

• 7+ years of IT experience with around 6 years of experience in Salesforce.com CRM platform as developer and Administrator and 2 years of experience as Java Developer
• Experienced in all phases of Software Development Life Cycle (SDLC), quality Confidential systems and project life cycle processes. Highly skilled in Salesforce.com (SFDC) development and implementation
• Skilled as a Business Analyst, worked on requirements gathering and app design
• Strong knowledge of sales, marketing, service and support automation
• Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules, and Role based Page Layouts and Record Types, Approvals, Assignment Rules.
• Implemented Security and Sharing rules at Object, Field and Record levels for different users in the Organization
• Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master - Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements
• Experienced in data migration from ACT, Excel, MS outlook and Legacy Systems using various data migration tools
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs
• Proficient in creating triggers, Apex classes, Visual force Pages, App Exchange Package & Custom Application, Sandbox data loading and Web services API for implementing web services in the application for access to data from different users.
• Hands-on experience with Workbench (online cloud tool)
• Experience in wide range of languages and technologies such as Apex, Visual force, Java, HTML, CSS, AJAX, DOM and JavaScript.
• Worked on Developer Console and Workbench for executing SOQL queries, line by line Code Coverage from test classes and to execute batch class or any piece of apex code from Anonymous Window.
• Experience working on extracting data from SQL database using Workbench.
• Ability in creating Profiles, Roles, Users, Tasks and actions, Dashboards, Reports, and Validation Rules Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows
• Excellent work ethics, self-motivated, quick learner and team oriented. Continually provided value added services to the clients through thoughtful experience and excellent communication skills
• Experience with Service Cloud and Sales Cloud Functionalities
• Experience working on Live Agent, Email to Case, Web to Case.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components and Controllers), Apex Data Loader, S-Controls, Workbench, Apex Web Services, Force.com Apex Explorer, AJAX, Dashboards, Reports, Analytic Snapshots, Custom Objects, Eclipse with Force.com Plug-in, Force.com IDE

Programming Languages: C#.net, Asp.net, Java, C++, C

Web Technologies: HTML 5, Perl, XML, JavaScript, JSP, Python

Databases: MS SQL Server 2008/2005, MS Access, Oracle 11g.

Operating Systems: Mac OS-9/10, MS Windows, UNIX

Packages: MS Office, MS Outlook, MS Access.

Tools: Toad, Eclipse, SQL Enterprise Manager, SQL Query Analyzer, ER-Win, MS Visio, Power Designer, Putty and Edit Plus.

PROFESSIONAL EXPERIENCE:

Maryland health benefit Exchange

• Design, develop, maintain and support enterprise applications in Salesforce.com including developing Apex Triggers, Visualforce Pages and Apex Classes.
• Develop integration between Salesforce.com and Legacy systems using Salesforce APIs.
• Demonstrate thorough knowledge of Salesforce.com architecture, provide innovative solution approaches to programming, database development and application integration efforts.
• Interface with business and IT teams to understand and translate business requirements into formal technical requirements and application code.
• Develop and execute quality unit test and integration plans/scripts to validate that application changes meet technical specifications.
• Work with business teams to complete acceptance testing and participate in integration testing.
• Provide direction for all system testing efforts including unit testing, functional testing end-to-testing, validation testing and user acceptance testing.
• Create Packages to deploy code from Sandbox to Production environment.
• Troubleshoot all issues related to code in Sandbox and Production environments.
• Perform technical tasks related to CRM migration efforts
• Technical Support for in-scope Salesforce.com application
• Hands-on experience in implementation of significant customizations using the force.com platform.
• Ability to Perform configuration, customization, integration and support of Salesforce.com
• Experience in customizing using apex, triggers, batch Apex, Visual force etc.
• Ability to convert customer requirement to technical specifications
• Ability to support multiple Orgs implementation in SFDC
• Knowledge of Salesforce recommended best practice around design and development.
• Consistently applies learned processes, procedures and workflows to include (however not limited to) the software development lifecycle and/or release processes.
• Creates system requirements, performs design and analysis, coding of medium to high complexity, unit testing of core system functionality and corrects defects during phases of testing.
• Independently install, customize and integrate commercial software packages. Facilitates root cause analysis of system issues.
• May serve as the subject matter expert on development techniques. Creates system documentation/playbook and participates as a reviewer and contributor in requirements, design and code reviews.
• Receives more complex work packages from manager/delegates. Develops accurate estimates, and creates project and component work packages based on specifications.
• Identify ideas to improve system performance and impact availability and resolved complex technical design issues.

Confidential,Miami,FL

Salesforce Administrator/Developer

• Implemented the requirements on SalesForce.com platform
• Managed 13 Sandboxes for various teams.
• Managed Release Confidential for configuration and codebase using Bamboo and Bitbucket.
• Worked on various SalesForce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used Data Loader for insert, update, and bulk import or export of data from SalesForce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Worked on Salesforce WorkBench to perform SOQL and other DML operations like Data Loader and Query Editor in Developer console.
• Worked on Developer Console and Workbench to update custom fields in Accounts by executing Apex code from Anonymous Window.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Support Salesforce production readiness.
• Assist in internal release and migration planning.
• Involved in data migration using Ant tool. Worked on Deployments, generating reports, validation rules, work flows.
• Worked on CI tools like Bamboo and involved in configuring bamboo with Bit bucket. And involved in continuous integration and continuous deployments.
• Involved in integration Thunderhead a document generating application for triggering out bound emails. worked on Integrating Mulesoft to load data and manage inbound and outbound file transfers from a web Portal
• Experience working on Docusign configuration
• Experience working on Claim Vantage Claims and Absence Confidential for Auto adjudicating the Claims based on the details provided in the Web portal.

Confidential,St Louis,MO

Sr. Salesforce Administration/Developer/Consultant

• Implemented the requirements on SalesForce.com platform
• Managed Sandboxes for various teams.
• Managed Release Confidential for configuration and codebase using change sets.
• Worked on various SalesForce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used Data Loader for insert, update, and bulk import or export of data from SalesForce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Worked on Salesforce WorkBench to perform SOQL and other DML operations similar to Data Loader and Query Editor in Developer console.
• Worked on Developer Console and Workbench to update custom fields in Accounts by executing Apex code from Anonymous Window.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Support Salesforce production readiness.
• Assist in internal release and migration planning.
• Involved in data migration using Ant tool. Worked on Deployments, generating reports, validation rules, work flows.

Confidential,Minneapolis,MN

Sr. Salesforce Administration/Developer/Consultant

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization in unlimited edition.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects, Web to case, Email to case.
• Integrated SFDC system with IBM Lotus Notes and office 365
• Worked in standard objects like Cases and contacts in customer and partner portals.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Designed various HTML and visual force Email templates in different Languages.
• Integrated the Web Services for extracting the data from external systems
• Develop Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Reports, Analytic Snapshots, Dashboards, Tabs, Tags and Components.
• Developed Custom Reports and Dashboards as per given requirements.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Implemented Live Agent
• Worked on translation workBench to convert web to case form in different languages using a language parameter.
• Providing Metadata based generic solution to clients across globe, I've got experience on developing different custom components available in the Salesforce including Apex class, Visualforce page, Triggers, Workflow, Approval process, Email alerts and service, Profile & Permissions, Security Controls, Translation workbench, Record type, Reports & Dashboard, Portals.

Environment: Saleforce.com platform, Cast Iron, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Visual Force, Salesforce.com Data Loader, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential,Minneapolis,MN

Sr. Salesforce Administration/Developer

• Primarily participated in project to translate gathered business needs to development for seamless Integration
• Worked with the user group for requirement gathering throughout the planning and implementation in the sales cloud based environment.
• Worked on Developing diagrams, flow charts and Schema diagrams.
• Interacted with the end users and stakeholders, gathered technical requirements from the legacy system
• Participated in JAD sessions for requirement gathering, analysis, and design
• Helped draft the scope document and suggested improvements
• Was an integral part of the complete implementation phase
• Customized standard objects to better suit the requirements of the client, adding new fields,
• Relationships, validation rules and Triggers wherever needed
• Worked extensively on the Opportunities, Contracts and Solutions standard objects for customizations
• Created Custom Applications, and developed Custom Objects for the same
• Created Custom Fields, Relationships, Field Dependencies, Validation Rules, Lookup Filters and
• Record Types for the Applications
• Defined Workflows and set up Workflow Rules, Tasks and Alerts and created Approval Processes
• Customized Page Layouts, Standard Related Lists, Tabs, and defined dependent Pick Lists
• Used Apex classes and Visual force pages to implement highly customized requirements
• Used Data Loader for insert, update, upsert, and bulk import or export of data from Sales force Objects.
• Used it to read, extract and load data from comma separated value (CSV) files
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Customized Dashboards to track project status and performance of business centers
• Integrated the Web Services for extracting the data from external systems
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning
• Permissions, generating security tokens, validation Rule, upgrade installation
• Managed ongoing support requests and administrative needs of users
• Generated weekly status reports and Ad-hoc reports to monitor the progress and identify critical points to reallocate resources and Decision support for Software Development Life Cycle

Environment: Salesforce.com, Force.com Platform(Sandbox and production) including Apex Programming Language and Visual force pages, HTML, JavaScript, SOQL, Sales Cloud, SOSL, Force.com IDE.

Confidential,Austin,TX

Sr. Salesforce Developer/ Admin

• mber’s expectations through the process. Deployment of Salesforce a CRM tool being
• Utilized by National Confidential Customer support and their teams thru the entire organization
• Participated in requirements Gathering and definition of Entity Relationship diagrams.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Experience working on Jitterbit 5.2
• Develop Visual Force Pages, Visual force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Wrote several visual force pages for users to create on demand reports not available with native salesforce functionality; using scheduled apex, user selected visual force pages are emailed as Excel files
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Handled integrations with backend systems like iSeries and ERP systems. Customized the entire Salesforce.com applications to in corporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Integrated REST API using Python Script.
• Worked on functionality of python Script.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.
• Used Site.com feature to make updates in borrower portal.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Eclipse IDE, JavaScript, Controllers, Sharing Rules, Workflows, Email Updates, Web Services API.

Confidential,Minneapolis,MN

Sr. Salesforce.com Developer

• Worked directly with the Core Business team in developing the Complex Salesforce Implementation for the Business Critical Commercial Credit Applications.
• Involved in identifying, planning and implementing new Salesforce.com features and functions new screens, workflow, force.com objects, reports, apex code to meet business requirements.
• Built complete customized application for loan approval process.
• The Project was implemented using Agile/Scrum methodology.
• Worked extensively on various salesforce.com standard objects like Accounts, Contacts, and Opportunities etc.
• Experience in building the security model for the organization using Roles, Profiles, Field Level Security, Field Accessibility, Organization Wide Default Settings, Permission Sets, and Sharing Settings.
• Developed Apex classes, triggers, custom controllers, controller extensions, Batch apex, test methods, Visualforce pages for various functional needs and implemented the business logic as per the requirements.
• Created many custom objects, used few of them as staging objects.
• Worked on customizing the chatter.
• Used custom settings, static resources, email services, work flows and approval process etc.
• Developed batch apex to move data from staging objects, which are triggered through email sent by IOD after completion of data loads.
• Worked on reports and dashboards.
• Worked with offshore team to assign tasks and review their code.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Environment: Salesforce.com platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, HTML, Web Services, WSDL,SOAP, Reports, Sandbox, Eclipse IDE Plug-in.

Confidential, Minneapolis,MN

Salesforce.com Developer/Admin

• Developed Apex Triggers, Apex Classes and Test Methods
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
• The Project was implemented based on Agile methodology.
• Embedded Flex component into Visual Force pages of Salesforce.com.
• Presented large data volumes in salesforce.com and obtained interactive graphs using Flex.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Customized tabs for among different business users group and Business centers.
• Created custom links using HTML S-control.
• Supported the data migration activities for migration the data from various business sources with the support of salesforce.com.
• Interacted with various business user groups to increase the user adoption for helping them use the software
• Provided user support and bug fixing activities as per the SLA.

Environment: APEX, Web services, SOSL, SOQL, Sales Cloud, Force.com IDE, Import Wizard, Java Servlets, Visual Force Pages, Workflows, Ajax and Adobe Flex 3

Confidential

Java Developer

• Involved in analysis and design of the several modules in the Project
• Created use case diagrams, class diagrams, sequence diagrams, deployment diagrams
• Designed and developed technical specifications using design patterns and OO methodology
• Involved in the configuration, development, and deployment of EJBs, and JSPs & Servlets in Web logic Test Environment
• Developed the java beans (POJO) to represent the model classes and mapped them to the tables using the Hibernate Mapping files
• Implemented the Control Layer by using Struts Actions classes like Action, and mapping Dispatch Action classes.
• Designed and developed Session Beans for implementing Business logic
• Involved in all phases (Unit/ Integration/ System)

Environment: Java, DOM, SAX, XML, JUnit, Star Team, SQL Server, Oracle, HTML, Java Script.