SUMMARY:

• Having 8+ years of IT experience and 5+ years of experience implementing Salesforce.com CRM applications using Sales cloud, Service Cloud, Marketing Cloud (Exact Target), Sales force Chatter and Force.com Platform.
• Analyzed Sales, Marketing, Customer Service and Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.
• Strong experience in developing cloud applications using Apex classes, Apex triggers, Visualforce Pages, Page Layouts, Custom Buttons and Custom links.
• Strong hands on writing WSDL, SOAP (web services) that supports the Big Machine BMI/SFDC integration. (BMI Integration on salesforce.com)
• Experience in Apex Coding for the implementation of complex business logic with in Governor Limits.
• Strong Knowledge in implementing salesforce.com security using Profiles, Roles, Permission Sets &Sharing rules.
• Experience in customizations and configuration of Salesforce.com components like Objects, Fields, Tabs and Page Layouts.
• Developed various customized solutions like retail portal, Customer Portal, Inventory Management system, Customized Order Management, Order Processing and Billing applications using FORCE.COM, Visual - force and Apex.
• Hands on experience with Apex Language, Apex Trigger, Apex Class, Apex Test Methods, Apex Web Service, Visualforce Pages, Visualforce Components & Controllers. Configured and
• Developed RBM/CRM/ERP applications using Apex and Visualforce, UNIX, C, C++.
• Expertise in developing applications using Salesforce.com, PHP, JavaScript, PERL, HTML.
• CPQ with BigMachines & Quote Quickly integration with On-premise systems using CastIron 6.3 integration tools.
• Profound Understanding in writing the complex Formula fields and Validation Rules as per the Business Use Case.
• Extensive experience in using the declarative features like Sharing rules, Escalation rules, Workflow rules, Validation rules and approval process automation for the satisfaction of complex business process automations.
• Hands-on experience in the customization salesforce.com Reports and Dashboards.
• Extensively used salesforce.com tools like Force.com IDE, Eclipse with force.com plug-ins, Force.com Explorer and Data Loader.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Good Knowledge on data migration from standard Excel and the legacy systems like Data Import Wizard&Data loader and used Data loader for Data management like Import, Export, Upsert & Delete in salesforce.com.
• Experience in Integration of Salesforce with in-house legacy ERP systems using Apex Web services WSDL and outbound messaging.
• Experience in using Sales force Web servicesAPI like REST, BULK and SOAP.
• As a part of the team, extensively involved through Software Development Life cycle (SDLC) for the project deployment andstrong experience in Agile and Scrum methodologies.
• Written apex unit test cases to fulfill the minimum 75% of test coverage for all apex classes and triggers in Sales force.
• Extensive database experience on Oracle 10g/9i/8i, DB2, MS SQL Server 2005 and extensively used TOAD and SQL Loader
• Strong work experience in UI development, System Testing, Go-live support and Post-production support.
• Experience in deploying salesforce.com applications across different sandboxes using Change Sets, Force.com IDE and Force.com Migration tools.
• Excellent Technical, Communication and Interpersonal Skills with strong Customer Orientation and Client Interfacing Skills.
• A self-motivated professional and natural communicator possessing good technical, initiating, leadership and problem-solving skills and has proven to be a good team player.
• Hands on experience with JBoss, Tomcat, Apache servers usage
• Worked with different data sources, e.g. Oracle 9i, 10G, SQL server.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Worked in Sales, Service clouds as well as Force.com, Chatter and App-Exchange on SFDC.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, Apex Data Loader, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services & Testing, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Apex Data Loader, Force.com, Workbench, Force.com Platform.

ETL Tools: InformaticaPoweCenterv 8.6.1/8.1.1/7.1.3/6.2/5.1 (RepositoryManager,PowerCenterDesgner including - Source Analyzer, Target Designer, Transformation developer, Mapplet Designer, Mapping Designer), Workflow Manager, Workflow Designer and Workflow Monitor

Databases: Oracle 11g/10g/9i/8i, DB2, VSAM, IMS DB, MS SQL Server, MS Access

Programming Languages: Apex, Java, JavaScript, HTML, Bootstrap, Jquery, XML, BMI, SSIS, ETL, XHTML/DHTML PL/SQL, SQL, COBOL, PL/1,JCL

Integration Tools: Knowledge Tools, Apptus CPQ and CLM, App Exchange Tools, Informatica Cloud, Marketo.

Methodologies: ER Modeling, Multi Dimensional Modeling, Ralph Kimball, Data Warehouse Life Cycle

PROFESSIONAL EXPERIENCE:

Confidential, Anaheim, CA

Salesforce Developer /Admin

Responsibilities:

• Responsible for Requirements gathering, Analysis, Data Modeling and create design document.
• Participated in meetings with Business Users, Analysts & Managers to discuss the Business requirements.
• Used Agile software development methodology which helps to develop project plans
• Worked on Agile /Scrum Methodology using Version One and SDLC .
• Analyzed Sales, Marketing, Customer Service and Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.
• Created Apex Classes, Apex Triggersand Visualforce Pages for various functional needs in the application.
• Written SOQL, SOSL queries with consideration to Governor Limits for the data manipulation needs of the application using platform database objects in Apex Classes and ApexTriggers.
• Worked with various standard salesforce.com objects like Accounts, Contacts, Leads, Opportunities and Cases.
• Implemented custom Validation rules, Formula Fields, Email Templates, Assignment Rules and Auto-Responses for Cases and Leads.
• Worked with SOQL and SOSL queries for larger database DML operations.
• Developed interactive UIs using Visual Force, HTML, CSS and JavaScript.
• Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Involved in Data Migration Activities to handle bulk loads using APEX Data Loader.
• Designed and deployed Workflows, Validation rules, Formulas and Approval Processes for automating business logic.
• Created Page Layouts, Record Types, and Search Layouts to organize fields, custom links, related lists, and other components on record pages.
• Hands on experience with Service Cloud, Sales Cloud and Chatter.
• Designed various Email Templates like Custom, HTML and Visualforce, these Email Templates will be used to manually send emails through standard email interface or send emails through workflow rule email alerts and apex code.
• Customized websites using Bootstrap framework for responsive web projects
• Implemented Complex Workflow rules, Workflow Approvals, Flows, Process builder, Validation rules, email alerts and field updates for business process automation.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Developed and configured CustomReports & Dashboards.
• Created Custom report types like Summary and Matrix reports to track pipeline insight, program opportunities.
• Used Data loader tool for migration of data into Salesforce.com from external systems using CSV files.
• Deployed Sandbox salesforce.com application into Production using Force.com IDE.
• Periodic deployments to the Production environment using change sets according to deployment schedules.

Environment: Salesforce.com, Force.com IDE, Eclipse IDE Plug-in, Data Loader, Apex language, Visualforce Pages, Components and Controller, Workflows, Apptus CPQ, Web Services Description Language (WSDL) and JavaScript.

Confidential, Boston, MA

Salesforce Developer /Admin

Responsibilities:

• Responsible for Requirements gathering, Analysis, Data Modeling and create design document.
• Worked in an Agile environment and attended daily Agile meeting with Scrum Master.
• Analyzed Sales, Marketing, Customer Service and Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.
• Created Visualforce Pages, Apex Classes and Apex Triggers using Force.com Eclipse IDE for various functional needs in the application.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Written SOQL, SOSL queries with consideration to Governor Limits for the data manipulation needs of the application using platform database objects in Apex Classes and Apex Triggers.
• Implemented schedulable Apex class and scheduled the apex class to execute business logic.
• Created Custom Objects and defined lookup and master-detail relationships on the objects.
• Worked with various standard salesforce.com objects like Accounts, Contacts, Leads, Opportunities and Cases.
• Created Profiles, roles and implemented object level, field level and record level security.
• Assigned Profiles and Roles to users as per the organizational requirements.
• Created Workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Experience in creating Sharing Rules for sharing records between different roles based on the Organization wide defaults.
• Worked with Lead Management, Account Management and Opportunity Management.
• Used Data loader & Data Import Wizardtools for migration of data into Salesforce.com from external systems using CSV files.
• Hands on experience with Service Cloud, Sales Cloud and Chatter.
• Designed various HTML Email Templates for Auto-response to Customers.
• Designed creative websites that were responsive and mobile friendly using Bootstrap or Webflow as well as additional media queries
• Generated Apex Class using WSDL files of web services from external systems.
• Used the generated apex class to make Web service call outs.
• Created Apex Classes with web service call outs to the REST services using HTTP Request and HTTP Response model.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Implemented future class to make the web service call outs from the trigger.
• Created code coverage test classes to achieve 75% of code coverage which is mandatory for deployment to production.
• Deployed Sandbox salesforce.com application into Production using Force.com IDE.
• Periodic deployments to the Production environment using change sets according to deployment schedules.

Environment: Salesforce.com, Apex language, Visualforce Pages, Components and Controller, Force.com IDE, Eclipse plug-in for Force.com IDE, Workflow Approvals, Data loader, JavaScript, HTML, AJAX, CSS, Demand tool, Web services, REST, WSDL, Oracle and Windows XP.

Confidential, TX

Salesforce Developer /Admin

Responsibilities:

• Worked closely with business partners to realize the full capabilities of Salesforce CRM.
• Created Visualforce Pages, Apex Classes and Apex Triggers using Force.com Eclipse IDE for various functional needs in the application.
• Worked with various standard salesforce.com objects like Accounts, Leads and Opportunities&Cases.
• Created Page Layouts, Search Layouts, organize fields on the layouts, Custom buttons, Custom links, related lists and List views based on the original requirements, feedback from users.
• Created and customizedFormula Fields, Cross Object Formulas, Roll-Up Summary fields, Validation rules and Dependent Picklists.
• Creation of Business process and procedure mapped to SFDC service and sales cloud based on business and system analysis
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like VisualForce, Force.com IDE.
• Designed and developed Workflow Rules, Triggers, Validation Rules, Assignment Flow and other Customizations with Salesforce.com.
• Worked with Lead Management, Account Management and Opportunity Management.
• Created various reports with defining required report types.
• Schedule reports to send them to the user's email.
• Created Junction objects to establish connectivity among objects and managed the record types.
• Implemented batch process using apex batchables interface to execute business logic on the existing records and perform updates.
• Initiated this batch process from a scheduled apex class.
• Periodic deployments to the Production environment using change sets according to deployment schedules.
• Prepared Training Materials for Business Use.
• Worked in Agile environment, as of solving the issues within deadlines

Environment: Salesforce.com platform, Apex Language, Visualforce Pages, Components and Controller, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, JavaScript, Eclipse IDE Plug-in & Data Loader.

Confidential, Deerfield, IL

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match functional needs.
• Worked in three different production instances within the organization, involved in various configuration and setup activities and in production support.
• Designed, and deployed Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, VisualForce Pages to suit application needs.
• Designed and Developed user interfaces using HTML, CSS, JavaScript, JQuery and AJAX.
• Performed ETL into Oracle Data Warehouse using Informatica Mappings including transformations Aggregator, Joiner, Lookup (Connected & unconnected), Filter, Update Strategy, Stored Procedure, Router, Expression, SQL and Sorter.
• Exposure to various latest features of salesforce like Permission Sets to give user-specific permissions, content management, documents and libraries.
• Designed and implemented the solution by customizing various sales process standard objects like Leads, Contacts, Accounts, Opportunities, Cases and solutions of SalesForce.com (SFDC).
• Created workflows and tested mappings and workflows in development, test and production environment.
• Worked in Single sign-on, SAML settings to enable the user to login to various applications simultaneously.
• In charge of the deployment and complete setup in 3 production instances, used Eclipse and change set for deploying.
• Customized several Formula Fields, Validation Rules, Tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation rules and formula fields to the custom objects.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Cast Iron, Security Controls, Eclipse IDE Plug-in, Windows XP.

Confidential

Java Developer

Responsibilities:

• Involved in all the phases of SDLC including Requirements collection, Design and Analysis of the customer specifications, Development and Customization of the application.
• Worked with the 3-Tier Architecture which includes the presentation layer, business logic layer and the database.
• The application is based on the MVC-II Architecture using Apache Struts framework.
• Involved in understanding the business processes and defining the requirements.
• Designing the system and documenting Use Cases, Class diagrams, Sequence diagrams.
• Designed and developed User Interface Screens using HTML, DHTML and JSP.
• Used JUnit to write repeatable tests (regression testing), mainly for unit testing.
• Used Singleton, Service Locator, DAO, Business Delegate, factory design pattern for services.
• Eclipse used as Java IDE tool for creating Action Classes and XML files.
• Develop the User Interface Screens for presentation Web logic using JSP, HTML, and CSS.
• Involved with Postgre SQL Database Design and Development.
• Managed Source Code in CVS environment.
• Created several complex stored procedures and triggers using SQL Server 2005 to retrieve data.
• Involved in writing T-SQL programming for implanting stored procedures and functions for different tasks.
• Analyzed the requirements and finely tuned the stored procedures to improve the performance.
• Documented the SQL Server Integration Service Standards to be followed.

Environment: Java, MVC, EJB, JDBC, Servlets, JSP, JBuilder IDE, HTML, XML, JavaScript, BEA WebLogic, Oracle, Internet Explorer, MS SQL Server 2005, T-SQL, and Windows 2007 .

Confidential

Java Developer

Responsibilities:

• Involved in all the phases of SDLC including Requirements collection, Design and Analysis of the customer specifications, Development and Customization of the application.
• Data handling between consequent calls to server were incorporated by session state, application state and query strings.
• Performed Integration Testing by adding all modules together for the web based application.
• The application is based on the MVC-II Architecture using Apache Struts framework.
• Developed and maintained optimized SQL queries in Data Warehouse
• Developed application based on SDLC (Software Development Life Cycle).
• Used JUnit to write repeatable tests (regression testing), mainly for unit testing.
• Developed the web pages JSP, CSS, JavaScript.
• Developed Business logic on Java beans and setup connection with database.
• Managed Source Code in CVS environment.
• Implemented store procedures and triggers using PL/SQL.
• Created several complex stored procedures and triggers using SQL Server 2005 to retrieve data.

Environment: Java, MVC, EJB, JDBC, Servlets, JSP, JBuilder IDE, HTML, XML, JavaScript, BEA WebLogic, Oracle, Internet Explorer, MS SQL Server 2005, T-SQL, and Windows 2007.