SUMMARY:

• Around 9 years of Confidential includes 3+ years of experience in force.com Platform and 7 Years as Business Analyst and QA Analyst.
• Strong knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support.
• Proficiency in SFDC Administrative tasks like Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Accounts, Contacts, Leads, Dashboards, Tasks and actions.
• Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.
• Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management.
• Hands on experience on creating email templates and also automated Email Processes to send installation instructions to new and existing customers .
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Configuration, Custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Analyzing, Gathering and preparing business requirement documents by interacting with business users and clients. Demonstrated ability to lead and mentor a project by sharing skills knowledge and expertise.
• Proficient in interacting with clients (internal/external), gathering and documenting user requirements from the business team members and converting them into technical requirements.
• Ability to work actively with different Design Tools to create Use Cases, UML Diagrams such as Work Flow Diagrams, Process Flow Diagrams, Entity Relationship Diagrams, and Data Flow Diagrams.
• Expert in analyzing business requirements and transitioning them into use cases, functional specs, activity diagrams using UML methodology in software such as Rational Rose and MS Visio.
• Excellent analytical and problem solving skills.
• Very Good Project Management and strong interpersonal communication skills with experience in organizing weekly Project Status and Task Review meetings.
• Excellent Project Management skills including coordinating diverse groups of people and tasks, problems solving and achieving results.
• Skilled in providing a high level of customer service and satisfaction on a technical & functional level in resolving customer problems.
• Strong communication, interpersonal, analytical & team building skills with proficiency at grasping new concepts quickly and utilizing the same in a productive manner.

TECHNICAL SKILLS:

Operating System: MS DOS, Windows 95/98/XP/Vista/ 7/2000/2010/2013, Linux

Microsoft Technologies: MS - Office 2013, MS Lync, Exchange Server 2010 & 2013

Methodology: Agile ( Scrum ), SDLC

Database: SQL Server, MS Access, Oracle

Web Technologies: HTML, XML, Apache Tomcat 7.0, ZooKeeper

Requirement Repository: IBM Rational Clear Quest, Mercury Quality Center (QC), Bugzilla

Defect Tracking Tool: Quality Centre, BMC Ready, Bugzilla/Jira, Rational Clear Quest

Testing Tools: Quick Test Pro (QTP) 8.2-10.0, Mercury QC & WinRunner, LoadRunner, Selenium

Configuration Management: IBM Rational Clear Case, Microsoft VSS, CVS

ERP: Oracle Install Base

Others: Toad, SQL Developer, Imacros, Outlook 2010, Outlook 2013, Lotus Notes 9, Lotus Notes 8.5

Salesforce Technologies: Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers) and S-Control.

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading.

F Force.com tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in.

Pr Programming Languages: APEX, Javascript, XML, SQL

IDI IDE: Eclipse and Force.com Eclipse IDE plug-in.

T Tools: Visual Source Safe, HTML Dream weaver and Microsoft Project 2000 and Sub Version, MS Visio.

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Analyst

Responsibilities:

• Configuration, Custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Administrated and monitored the company’s Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert.
• Responsible for configuring profiles and roles for users within the organization.
• Performed bulk loads of Order & Product data using Apex Data Loader.
• Created Profiles, Roles, Page Layouts, Approval, Workflows, Reports and Dashboards as per the business needs.

Confidential

Salesforce Admin/Business Analyst

Responsibilities:

• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Leads, Campaigns, Reports and Dashboards.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages for Case Assignments.
• Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service. Coordinated with cross-functional teams to optimize SFA solution.
• Performed Data Analysis and migrated data from SQL Server database to sales force using data loader.
• Charged with modifying existing applications and custom objects.
• Mail merge communication templates as per the organization requirements.
• Manage enhancement queue and provide production support resolutions in SFDC
• Manage data migration and integration, including mass imports and exports.
• Created the data model & various custom objects to extend functionality related to Ordering.
• Extensive experience using Sales force Administration (SFA), Profiles, Creating Roles, Page Layouts, Sharing, rules, Work Flows, Approval Workflows.
• Extensive experience in analyzing business requirements, entity relationships and creating Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.
• Created various Reports (summary reports, matrix reports, pie charts, and graphics) and Report Folders to assist Service managers to better utilize Sales force and configured various Reports and for different user profiles based on the need in the organization.
• Prepared the Business Requirements Document for the Implementation of the Marketing Campaign module of Salesforce.com
• Served as a subject matter expert on various ZL Application modules like Compliance, Records Management, ZL Unified Archive App.
• Removed the ambiguous requirements thereby improving the quality of requirements.
• Documented detailed Business Requirements, non-functional requirement, and Use Cases.
• Post-production support to ZL Regular and Super Users and handled the tickets generated.
• Analyzed the Business Process; collected necessary data from users to coordinate with implementation consultants.
• Created, new Project Methodologies, requirements, processes, and test cases.
• Involved in GAP Analysis to know AS-IS and TO-BE position of project before preparation of Functional Specifications (FSD) and Business Blueprint (Business Requirement Document (BRD)).
• Gathered Business Requirements to develop detailed Functional System Design specifications.
• Experience working SharePoint for Project documentation.
• Post Production Support and Post Implementation Development in the areas of IB, and Conducted Joint Application Development (JAD) sessions and interviewed Subject Matter Experts (SME’s), asking detailed functionality aspects of Business Process (BPM) and carefully updating the information to the requirements in an easily understandable format.
• Made PowerPoint Presentations to show the ZL/Mock-up Screens to the Users.
• Involved in Unit Testing, Integration Testing, Regression Testing and User Acceptance Testing (UAT) and then in the Go-live procedures.
• Involved in creating and updating the traceability matrix for the new feature or any existing feature Enhancement.
• Trained end-users and created User Reference Guides to process transactions Responsibilities.
• Involved in spring planning meeting to pick the user stories for the sprint cycle.
• Interviewed client’s/business partners, defined functional and non-functional requirements, and
• Experience working closely with SCRUM Master, Product owner in prioritizing the user stories.
• Experience with Live Demo, after the sprint cycle
• Involved in Retrospective meeting
• Experience working with cross functional team.

Confidential

Business Analyst / Quality Assurance

Responsibilities:

• Gathered business, system, and functional requirements by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts (SME’s).
• Defined the scope of the project, financial projections and Cost/benefit analysis.
• Identified and developed Use Cases from the business and systems requirements. Documented high level and detailed Use Cases to include all the functionalities of the new system.
• Conducted Gap analysis of existing Clearing Firm's platform (AS-IS) vs. Regent’s (TO-BE) system.
• Gathered the functional and business requirements by conducting JAD / JAR sessions involving executive sponsor, PM, SMEs and end-user representatives.
• Followed the UML methodology to Create UML Diagrams including Use Cases Diagrams, Activity
• Diagrams, Sequence Diagrams, Collaboration Diagrams, Data Flow Diagrams (DFDs), ER Diagrams using Rational Rose and MS Visio and thus defining the Business Process Model and Data Process Model.
• Creation of client notification letters, emails, web updates, statement inserts, etc.
• Involved in Defining and gathering information about new business enhancement.
• Used SQL queries to extract data from different databases and participated in testing software by conducting User Acceptance Testing (UAT)
• Engage with developers to understand new or changed functionalities.
• Design of Integration, Progression and Regression Test scripts and their execution.
• Build a repository of regression test scripts for future releases.
• Engage with developers across different functional teams and release management team for ensuring inclusion of appropriate changes in a release.