SUMMARY:

• IT professional with 18 years of proven experience in all phases of the System Development Life Cycle from concept to delivery, bringing clarity to complex situations. I have a diverse skill set in managing, designing and implementing integrated business systems, translating business processes into requirements and system solutions utilizing Waterfall and Agile methodologies. 20 years of expertise in Mortgage Banking Industry, Business Administration, Accounting & Finance, Insurance, Human Services, Hospitality/Gaming, Entertainment, Tradeshow, Omni Channel eCommerce (B2C) and digital.

TECHNICAL SKILLS:

MS Office Suite 2010 - Outlook, Visio, Excel, Word, Access, Paint, PowerPoint, Project, Lotus Notes, Sharepoint, Docushare, Snagit Web Sphere Admin & Oracle EBS eCommerce, Scene 7 & Adobe CQ5, Oracle E-Business Suites, IBM Sterling Commerce| Microsoft Windows, S400(Linux), .Net Web, Mobile iOS HP ALM(Application Lifecycle Management),HP Quality Center, Mercury Quality Center,  Atlassian JIRA,Confluence,  Ralley (ECMS), IBM Rational Tool Suite , Rational Functional Tester, RQM Quality Manager, ClearCase , (EAM) Maximo AS400 , SDA AS400, WebSphere, Rational Rose, Erwin, Visual Studio SQL Server , SQL for Teradata , Visual Studio , ODBC, iSeries Navigator , Command line, Hawkeye Pathfinder DBU

PROFESSIONAL EXPERIENCE:

Confidential, Westlake Village, Ca

Independent IT Consultant

Responsibilities:

• Business Systems Analyst/Product Owner for Petco eCommerce Omni Web Project, supporting Enhancements to the new proprietary customized IBM WebSphere ecommerce platform, which is consumer centric, B2C supply chain Omni-Channel Web, Mobil & digital based. W orking in a scaled agile framework on web and mobile application enhancements incorporating standards and practices of Agile/Scrum methodology utilizing Atlassian agile software tools e.g. Jira and Confluence. Collaborating with Stakeholders, technical and cross functional teams to ensure project alignment and effective execution supporting organizational business needs. Act as a product owner in scrum teams prioritizing requirements, defects, and other work items for the technical team. Assist in driving the enterprise web strategy, and business case development Accountable for solution design, feature stories prioritization and delivery of capabilities that competitively enhance web app that influence the mobile product strategy/road map.

Confidential, Nv

CONSULTANT -Senior Systems Analyst

Responsibilities:

• Senior Systems Analyst-Deployment for Hospitality/Gaming industry of Confidential Marketing division. The Kiosk & Players Card “Total Rewards” Enhancement project focused on integrating digitized touch points for personalized client services gaming rewards capabilities. Sr Analyst for the Project Deployment to all properties serving a combined role BSA/QA lead Integration, Regression and Seed test efforts for the Kiosk Enhancement project of Total Rewards digitized offers for all outlets across multiple platforms (IBM AS400 mainframe CMS, Mobile ios,digital Kiosk). Ensured Test Plans, Test Scripts supported the test efforts via Requirements matrix following the Agile\Scrum model. Reporting progress of tasks in Scrum daily meetings, review of defect/bug tracking via HP/ALM Application Lifecycle Management tool. Phase II supporting the Development team in in testing iterative releases for enhancements and defect fixes using the new agile Rally application lifecycle management tool.

Confidential, Nv

CONSULTANT -QA Test Engineer

Responsibilities:

• Quality Assurance Test Analyst for the Trade show Global Conventions industry as a team member of the IT Applications Services group at GES/Viad Corporation. Supporting the enterprise eCommerce applications Oracle eBusiness suite, Expresso web, mobile, and analytic reporting solutions using the SDLC methodology, Agile model. Developed test scripts for Unit, and User Acceptance testing. Preformed manual testing Unit, UAT, System, Regression and Smoke testing for Oracle E-Business Suite R11 conversion to R12 supply chain modules (Admin, INV, PO, AR & AP, Reporting). Manual testing of client facing eCommerce web based application, Expresso and Mobile iOS applications Unit, UAT, Regression, and Smoke testing. Documenting test results in JIRA, an agile application lifecycle management tracking tool, and Sharepoint as the document repository for Test Scripts.

Confidential, Nv

CONSULTANT - Business Systems Analyst & QA Lead

Responsibilities:

• Lead Quality Assurance & Requirements Analyst in the Hospitality industry for Confidential Marketing division on the capital project TalismanLinq. The project focused on an integrated subset of interactive digital touch points for personalized client services with message capabilities relative to their local properties. In a combined role lead QA Test efforts for the Slot & Players Card Total Rewards Offers project Web based and Mobile applications across multiple platforms (IBM AS400 mainframe CMS, Mobile ios and digital Kiosk) ensuring Test Plans and Test Scripts supported the test efforts via Requirements matrix using the SDLC Agile/Waterfall model. Reporting test results in daily scrum Virtual webx meetings, documenting test results and defect bug tracking in HP Quality Center. Also as the Business Systems Analyst responsible for eliciting, analyzing, documenting requirements fUser Stories or the Reservations data warehouse, and Location Services mobile application projects.

Confidential, Nv

CONSULTANT- Senior Quality Assurance/Business Systems Analyst

Responsibilities:

• Senior QA Analyst in Human Services industry for Clark County Social Service (CCSS) Department supporting their Case Management System (CMS) Re-engineering Project “ACES”, a COTS/CURAM IBM software, a service delivery application for human services. Responsible for the quality control checks of business process verification, and manual testing execution of CURAM/ACES customized components. Developed test scripts to support business use cases and rules. Preformed manual Unit, UAT, Regression, System, and Performance testing using the SDLC Agile model. Recording manual tests and documenting defect/bugs utilizing IBM Rational Tools suite, Rational Functional Tester, ClearCase.

Confidential, Calabasas, Ca

CONSULTANT-Senior Business Systems Analyst /QA Analyst

Responsibilities:

• SR Business/QA analyst in Mortgage industry for Secondary Marketing Corp Finance Group supporting the CLEAR financial application for Wholesale, Consumer and Correspondent lending products. Responsible for QA Admin, Release Management and Quality Assurance testing based on the DMAIC cycle/Six Sigma and Waterfall methodology. Preformed manual black box testing utilizing SQL on Secondary Marketing financial database (CLEAR), Clear web GUI financial reporting dashboard for Data Merge Project and CLEAR Enhancements in .Net Web based environments. QA administrator for UAT testing for pre/post deployment and development/maintenance utilizing Viper application lifecycle management tool as well as HP quality Center. Maintained CLEAR’s User guide via HTML. Business Analyst responsible for eliciting requirements for the CLEAR Econ Business Object BI project, a data warehouse Mortgage Origination analytical pipeline tool for Wholesale, Consumer and Correspondent Lending products. A liaison between business and technical staff at all levels.

Confidential, Burbank, Ca

CONSULTANT-Senior Business Systems Analyst

Responsibilities:

• Senior Business analyst in the Entertainment Industry for the Residuals Group supporting the Airs Residuals web application. Responsible Business Requirements enhancement updates/maintenance for Airs application. Preformed manual Unit, UAT and performance testing of Airs GUI web application. Support and assist the client with enhancement definition/details, new requirement definition for reporting. Developed, updated and maintained the Airs Users guide. Liaised between business and technical staff at all levels.

Confidential, Westlake Village, Ca

CONSULTANT-Senior Business Systems Analyst

Responsibilities:

• Senior Business Systems analyst in Health Insurance industry for Warner Pacific Insurance Services.Responsible for eliciting, documenting Requirements for the GAIT web based .Net application, iteration 6 following SDLC in an agile hybrid model. Developed the SDLC Templates (SOW, BRD, External Design, Test Plan,Test Scripts) for current and future client projects. Support and assist the client with requirement definitions for enhancement and new development, and patch fixes. Performed manual Unit, UAT and performance testing of the insurance broker quoting UI web based application (GAIT). Liaised between business and technical staff at all levels.

Confidential, Westlake Village, Ca

AVP, Senior. Information Manager Consumer Products

Responsibilities:

• AVP Sr Information Manager in Mortgage Servicing for Business Reporting and Analytics of consumer products. Supported the Centralized Operational Reporting business sect within the Servicing Portfolio Quality Improvement group as a Data Steward. Responsible for quality assurance data management of information regulatory reporting requirements of reporting governance. Responsible for data quality and management Basel rules, and Federal banking Laws. Managing data quality and Quality Assurance provisioning and accuracy testing based on the DMAIC cycle/Six Sigma and Waterfall methodology. Supported and assisted the line of business with pre and post deployment testing, and system documentation and provisioning of data warehouse, data elements and enterprise wide data libraries. Liaison between the business and technical staff at all levels.

Confidential, Agoura Hills, Ca 

Software Systems Analyst II

Responsibilities:

• Software Systems Analyst II for Origination’s Production Technologies supporting Correspondent Lending Reporting module of the GEMS application, Turquoise and TQ Web based UI .Net applications and AS400 IBM mainframe. As a Business Analyst responsible for eliciting, gathering, analyzing and documenting requirements for new and or enhancements for CLD reporting. QA Admini managing onshore\offshore teams for Unit, UAT testing, defect tracking and release notes in application lifecycle management tool “VIPER”. Liaised between all Stake Holders & Cross Functional team members Correspondend, Consumer and Wholesale clients as well as technical staff at all levels.