SUMMARY:

• Around 8+ years of professional Software Development Experience with strong Object Oriented Analysis, designing specification and programming technical skills including 6+ years of extensive experience in Salesforce.com CRM and Force.com platform with proficiency as a developer and administrator.
• Experience in Administration, Configuration, Implementation and support experience with Salesforce platform.
• Experience in SalesForce Customization, Security Access, Workflow Approvals, Data Validation, data utilities, Analytics, sales, Marketing, Customer Service and Support Administration.
• Expertise in SFDC Development using Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Web Services, Components, Tabs, Custom Objects, S - Controls, Reports, Analytic Snapshots and Dashboards.
• Sound knowledge in sales force Account & Contact Management, Lead & Opportunity asset Management and Case Management.
• Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.
• Experience working with Salesforce sandbox and production environments.
• Experience working with eclipse IDE and Force.com Plug-in environment.
• Strong Knowledge in AppExchange Applications for integrating with third party applications.
• Excellent knowledge of all the phases of Software development life cycle (Requirements gathering, analysis, design, development, testing and implementation).
• Good Knowledge in RDBMS concepts and worked extensively on Oracle databases like Oracle 8i/9i/10g/11g
• Experienced in database extract and load large volume of data using SQL Loader, External tables, data migration and working with Export/Import utilities.
• Worked on Force.com sites and developed many Custom Applications using force.com platform.
• Used data migration tools such as Apex Data Loader, Salesforce Import and Export Wizard, and Informatica Cloud and have knowledge of integrating Legacy system with Salesforce.
• Experience on implementing Apex classes, Visual Force Pages, Apex Components and Controllers, Triggers, and working with Force.com IDE.
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com Service Cloud expertise.
• Experience in Salesforce Servicemax Cloud, worked on custom Objects -Visual force / Apex & Report development & workflow development.
• Creating Custom Apps, Custom fields, Applying Sharing Rules, Handling Page Layouts, Search Layouts and Related List and defining Field Dependencies, custom buttons.
• Experienced in scripting languages like HTML, XML, CSS, AJAX and Java Script, Web Services-Axis.
• Have exposure in Customer Portal and Self -Service Portal.
• Have good experience in Trigger, Test Methods, and writing SOQL and SOSL queries.
• Worked on Migration tools Force.com IDE, Eclipse and have knowledge of Change set migration code and configuration from the Dev sandbox to Production.

TECHNICAL SKILLS:

Salesforce.com: Apex, Visual Force, SOQL, SOSL, Apex Triggers, Workflows and Approvals,Batch Apex Email Templates, Formulas, Validation Rules, AppExchange,Eclipse, Salesforce.com, Force.com IDE, Apex Data Loader

Languages: Apex, Java, SQL, PL/SQL database

Web Technologies: JavaScript, XML, HTML, CSS, SOAP, WSDL, AJAX, Web Services-Axis

Operating Systems: Windows 2003/XP/2000/NT/98/95, MS-DOS, UNIX

Database Tools/Utilities: SQL*PLUS, Oracle TOAD, Oracle SQL Developer, SQL Navigator, Oracle10g/9i, SQL Server 2000/2005/2008

PROFESSIONAL EXPERIENCE:

Confidential, Hagerstown, MD

Salesforce.com Admin/ Developer

Responsibilities:

• Involved in development of Work Case Management system (WMS) application in SFDC intended for Case creation, tracking and support.
• Worked with various salesforce.com Standard objects Lead, Account, Contact, Opportunity, Campaign, Cases, and Solutions objects.
• Created Custom objects, Custom fields according to the requirements of business which are useful in the validation of entitlements.
• Created custom Profiles, Roles, and Public groups for restricting internal users from accessing the data depending on their job responsibilities.
• Created Page Layouts for various profiles to make the CSS people comfortable for inputting data into the CRM from customers.
• Created Formula fields, Validation Rules, Workflow Rules, and Workflow Approvals.
• Developed Reports and Dashboards, validation rules, formula fields for the application.
• Experienced in Agile Scrum deployed environment with incremental and iterative work cycles.
• Provided development, implementation, and updating focusing on Sales cloud and Service cloud.
• Implemented the requirements on Force.com IDE Plug-in and Salesforce.com platform using Eclipse.
• Integrated Salesforce with external Master data using SOAP and REST API.
• Experience using Salesforce data tools (Data Loader, Eclipse Force.com IDE).
• Scheduled Apex Batch jobs for processing large records.
• Written Apex Classes, Controller, Extension Controllers and Apex Triggers in the applications for various Business/functional requirements.
• Written SOQL, SOSL query languages necessary for the application in Apex Classes and Triggers.
• Written Apex Test Classes to meet Unit testing before migrating from Developer Sandbox to QA sandbox and Production environment.
• Used the QA Sandbox for testing and deployed the code to the Production instance after testing.
• Used Data Loader for insert, update, and bulk import or export of data from Sales Force Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Created Triggers to perform the insert, update and delete events in case and contact objects.
• Created VF Components used repeatedly in VF pages to reduce the redundancy when needed.
• Created many Lightning Components and server-side controllers to meet the business requirements.
• Experienced in migrating the standard and custom objects in standard experience to lightning experience.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential, Columbus, OH

Salesforce.com Admin/ Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. Migrated data from external sources and performed insert, delete, upsert, export operations on millions of records.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Worked on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• SOAP API to create, retrieve, update or delete records, such as accounts, leads, and custom objects
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Developed user interface applications using JSP, HTML, JavaScript, JQuery to simplify the complexities of the Salesforce application.
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
• Create a lookup utility using Lightning, Apex classes and SOSL to lookup Users and add them as a Case Team to the case record.
• Used Salesforce Lightning Inspector to debug the lightning components during the development process.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Develop Visualforce pages and controllers and customize the look and feel of the page components.
• Used Force.com IDE to perform programming and migrate code from production to sandbox environment and vice versa.
• Extensively used Web Service API to integrate home grown Checkout service system (Developed on java) with Force.com sites.
• Involved in Data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Used (Java-Ant based) Force.com migration tool to deploy metadata between local Sandbox environment, Production and other Salesforce organization.
• Integrated Microsoft Outlook with Salesforce.com CRM
• Installed App Exchange application Vertical Response to integrate Salesforce.com with email marketing.

Environment: Salesforce.com, Force.com, Apex classes, Apex Triggers, Profiles, Page layouts, Role hierarchy, Workflow & Approval processes, Data Loader, Reports, Custom Objects, Custom Tabs, Data Management, Lead processes, Record types, SOQL, SOSL, WSDL

Confidential, New Haven, CT

Salesforce Consultant

Responsibilities:

• Involved in identifying, planning and implementing new Salesforce.com features and functions new screens, workflow, force.com objects, reports, apex code) to meet business requirements.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
• Involved in End to end testing and gathering requirements to feedback from business users.
• Used Sales Force Automation (SFA) for Sales Lead Management, Account and Contract Management and Approvals and Workflow.
• Implemented SFDC based products, including contract management, revenue and rebate management, and other related solutions.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs and implemented the business logic as per the requirements.
• Integrated external java applications with Salesforce using SOAP and Rest web services.
• Created custom Java Application to Interact with Salesforce using SOAP and Rest web services.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in building of the Customer Portal in the organization.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Integrated Salesforce with Informatica on Demand for the proper mappings and extraction and transformation of data.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Tuned ETL jobs/procedures/scripts, SQL queries, PL/SQL procedures to improve the system performance.
• Created and used Email templates in HTML 5 and Visualforce.

Environment: Saleforce.com, Apex Classes, Controller Classes, Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Sandbox, Force.com IDE.

Confidential

Salesforce Developer

Responsibilities:

• Worked on creating Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows and Approval Process.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Performed Administrative activities using Apex data loader, import wizard to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.
• Creating Public Groups, Queues, Permission Sets, Profiles, Users and Security Settings based on role hierarchy.
• Worked on writing Apex Triggers and Apex Classes, Batch Apex, Scheduled Apex.
• Experienced in the designing UI using Visual Force Pages.
• Migrating Meta data from one sandbox to another sandbox using Force.com IDE tool, Change Sets and Eclipse.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.

Environment: Saleforce.com, Apex Classes, Controller Classes, Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Sandbox, Force.com IDE.