PROFESSIONAL SUMMARY:

• Microsoft Certified professional with 7 years of overall experience in Customer Relationship Management using Microsoft Dynamics CRM and .NET based solutions.
• Extensive 5 years of implementation experience in installation, configuration, customization and extension of Microsoft Dynamics CRM ( 2016/2015/2013/2011 ) as well as in deployment, trouble shooting and production support for the applications developed .
• Having strong experience in all phases of Software Development Life Cycle (SDLC) including Business Requirements gathering, Design, Business process flows, Business process modeling, Analysis, and Documentation using Waterfall and Agile (Scrum) methodologies.
• Expertise in both On - Premise and Online implementation.
• Worked with business analysts, MS Dynamics CRM support analysts and users to evolve MS Dynamics CRM features and functionality.
• Expertise in creating users, teams, customized security roles, rights to roles.
• Extensive knowledge of implementing and maintaining access controls and permission in CRM based on roles and access conditions.
• Experience in creating a custom MS Dynamics CRM solution, this also includes configuration, interfaces, forms, workflows, Plug-ins, Ribbons, Sitemap using CRM SDK.
• Developed plug-ins and created workflows to meet business process flow requirements including Sales, Marketing, Services Modules.
• Developed close to 40+ Plugins in MSCRM 2015, 2013, 2011.
• Extensively used Plugins Registration Tool to register C# plugins & Custom Workflow Activities in CRM
• Developed close to 15+ Custom Workflow Activities in MSCRM 2015, 2013, 2011.
• Extensively used Early Binding Classes in C# Plugins & Custom Workflows
• Expertise in Working with CRM SDK.
• Experience in integration of MSCRM with internal and external third-party/ enterprise level applications like SharePoint, Web Services and Scribe.
• Experienced in T-SQL in SQL Server with creating Tables, Stored Procedures, Views, Triggers.
• Experience with SQL Server 2008/2012/2015, Oracle and have good experience of SSRS (SQL Server Reporting Services) and SSIS (SQL Server Integration Services), Dashboard customization with complex charts built from SSRS.
• Solid understanding of developing custom dynamics CRM solutions like Front end UI development, back end database processing.
• Hands-on experiences in developing Web/Windows applications using C#, ASP.net, MVC, ADO.net, SQL Server and .Net Framework 3.5/4.0 with strong knowledge of Object-Oriented concepts.
• Expertise in Web-Development technologies like HTML, XML, Web Services (REST and SOAP) .NET and Java script.
• Expertise in use of web services and interacting with MS CRM database using web service methods.
• Good knowledge of Microsoft IIS 7.0/8.0.
• Experience in converting client requirements and functional specifications to technical design with effort estimation and doing development for the same.

TECHNICAL SKILLS:

Microsoft Tools: Microsoft Dynamics CRM 2016/2015/2013/2011, Microsoft SharePoint 2010/2013.

Languages: C#.Net, VB.Net, ASP.Net, MVC, SQL, HTML/HTML5, CSS, XML, Fetch XML

Scripting languages: JavaScript, AJAX, Angular JS, JQuery.

IDE: Visual Studio 2008/2010/2012/2015

Databases: Microsoft SQL Server 2008 R2/2012/2015

Reporting Tools: Excel, MS BI (SSRS, SSIS)

Project Management Tools: MS Visual Studio, TFS, Git.

Project Methodologies: Waterfall, UML, Agile Scrum.

PROFESSIONAL EXPERIENCE:

Confidential, Glen Allen, VA

Microsoft Dynamic CRM Developer

Responsibilities:

• Involved in Requirements gathering, Analysis and Project Planning Phases.
• Created a detailed project plan, which includes tasks based on their priority.
• Customized forms and views for new modules to be added to existing MS Dynamics CRM system.
• Configured MS Dynamics CRM with Microsoft Outlook 2013.
• Customized MS Dynamics CRM 2015 application based on the business requirement.
• Created Custom Entities, Custom attributes for individual business units in MS Dynamics CRM according to their business process.
• Customized Workflows and Plugin for automated processes, based on requirement from sales and marketing department.
• Extensively used Synchronous and Asynchronous Plugins and Workflow activities for various CRM activities during development phase.
• Used Pre & Post-Images during Plugin Execution Phases for various complex Plugins.
• Developed multiple HTML and JavaScript pages and deployed in MSCRM as Web Resources.
• Implemented Custom Settings entity to store and retrieved environment specific settings values during various development activities in C# Plugins, Custom Workflows and JavaScript using SDK assemblies.
• Implemented User Interface in Model-View-Controller architecture, which accomplishes a tight and neat coordination of Java Script, XML and HTML.
• Developed Custom SSRS (SQL Server Reporting Service) Reports and embedded into MS CRM Application under Custom Reports Category.
• Used SSRS to create reports in the system to provide accurate data for business decision making.
• Used CRM web service and developed a custom service using WCF to provide extended functionalities to the common methods of CRM.
• Used various report items like tables, sub report and charts to develop the reports in SSRS.
• Created User Defined Functions, Stored Procedures and Views using SQL Server 2012.

Environment:: Microsoft Dynamic CRM 2015, MSCRM SDK, Visual Studio 2012, C#.Net, MS SQL Server 2012, SSRS, JavaScript, CSS, HTML, XML, JQuery, MS Outlook 2013, TFS.

Confidential, Hoboken, NJ

Microsoft Dynamic CRM Developer

Responsibilities:

• Demonstrate ability to perform requirements, develop design specification documents and perform tasks such as configuration, testing, data manipulation and documentation.
• Actively participated in Development, Testing and Deployment Planning meetings.
• Conducted hands-on implementation, configuration and development of the various components (Sales and Service Modules) of Microsoft Dynamics CRM.
• Created Users, Teams, customized security roles, privileges/rights to roles.
• Implemented software and hardware components for Microsoft Dynamics CRM and XRM applications.
• Custom development activities for various modules.
• Used MS Dynamics CRM Customization tools to customize system components such as Forms, Views, Entities, Attributes, Relationships, Ribbons and Entity Mappings.
• Extensively worked on development of CRM Plugins, Workflows & Dialogues.
• Involved in mapping customer requirements to Microsoft Dynamics CRM.
• Developed custom SSRS reports in SQL server for CRM to supply the business with needed information for strategic decisions.
• Used SSIS (SQL Server Integration Services) for integration.
• Develop interfaces using WCF SOAP Services between CRM and existing enterprise applications for accurate and secure data flow within the enterprise.
• Extensively used application capabilities such as Queues, Activities, Data Import, Charts and Dashboards.
• Designing and integrating business processes and data flows between CRM applications and other applications, such as back office/ERP applications.
• Conducted Unit, System & Regressions testing.

Environment: MSCRM 2013/2011 On-Premises, MSCRM SDK, XRM Toolkit, VS 2012, C#, ASP.Net, MS SQL Server 2010, SSRS, SSIS, JavaScript, HTML, XML, WCF Services, TFS.

Confidential

MS Dynamic CRM Developer

Responsibilities:

• Involved in analyzing the Business Process, Requirements gathering and Project Planning.
• Installed and Configured MS Dynamic CRM 2011 system, configured server instance for development and testing.
• Created Organization, Business Units, Teams and formed their relationships.
• Created Custom Entities, Custom attributes for individual Business Units in MS Dynamic CRM 2011 as per the Business Process.
• Customized Workflows and Plugins for automated processes based on the requirements from different departments to increase visibility and efficiency.
• Worked on setting up relationship between System & Custom entities.
• Used Advanced Find feature of MS Dynamic CRM and created multiple views of System entities.
• Responsible for Configuration of MS Dynamic CRM 2011 with Microsoft Outlook.
• Imported Contacts from existing application into MS Dynamic CRM using the WCF Service.
• Designed the web UI using ASP.NET MVC, HTML5, JQuery, CSS controls.
• Design and develop custom web application using Asp.net MVC.
• Customized client side validations and accessed data within the HTML controls using JavaScript.
• Created several client-side extensions using JavaScript, CSS and HTML.
• Design and develop REST service using Web APIs.
• Developed Custom SSRS (SQL Server Reporting Services) Reports and embedded into MS CRM Application under Custom Reports Category.
• Performed Peer Code Reviews.

Environment: : Microsoft Dynamics CRM 2011, XRM Tool Box, Visual Studio 2010, ASP.NET, MVC, ADO.NET, HTML/HTML5, CSS, JavaScript, JQuery, IIS.

Confidential

.Net Developer / Microsoft Dynamics CRM

Responsibilities:

• Involved in the Designing, Coding, Testing and Implementation of the application.
• Interacted with various business user groups for gathering the requirements for implementation and documented the business and software Requirements.
• Designed Web Forms using ASP.NET and VB.NET.
• Used ASP.net MVC, Unity Framework, HTML, CSS, JavaScript and AngularJS for designing the front end.
• Used Microsoft Dynamics CRM 2011 Customization tools to customize system components such as forms, views, attributes, relationships, and entity mappings.
• Created Custom Plugins, Entities, Business Roles.
• Used ADO.NET Connection, Command, Datasets, Data Adapter, Data Reader and XML to retrieve and store the data in SQL Server 2008.
• Developed complex reports using SSRS and deployed into Microsoft Dynamics CRM.
• Created Stored Procedures and triggers for automated operations.
• Used Team Foundation Server (TFS) for Version Control, creating and managing projects and accessing the items that are stored and managed for a project.
• Implemented various test cases for Unit testing using N-UNIT.

Environment: Visual Studio 2010, C#.Net, ASP.Net, MVC, ADO.Net, Microsoft Dynamics CRM 2011, MS CRM SDK, AngularJS, HTML, CSS, JavaScript, SQL Server 2008, SSRS and IIS.

Confidential

.Net Developer

Responsibilities:

• Involved in the complete Software Development Life Cycle (SDLC) for development process and AGILE, SCRUM including Analysis, Design, Implementation, Testing and Maintenance.
• Involved in designing and coding for web forms of the application with ASP.NET.
• Developed classes in Business Layer and in Data Access Layer in C#.
• Used JavaScript to handle Client-Side validations.
• Suggested various design changes in SQL Server tables and Stored Procedures.
• Created Tables, Views, Indexes and Relations using SQL Server.
• Provided extensive documentation for all the modules/products worked on.
• Performed the unit testing for the application.

Environment: .NET Framework 3.5, Visual studio 2008, C#.Net, ASP.ET, Java Script, SQL server 2008.