SUMMERY:

• Around 6 years of total IT experience, with 5+ years as a Salesforce.com Administrator/Business Analyst/Consultant.
• Experience in business analysis, business modeling and business requirements gathering in Finance and Banking sector. Expertise in financial process implementation and integration.
• Experienced in all phases of SDLC with proficiency in Requirement gathering, Analysis, Design, Development, Testing, Implementation and Maintenance phases.
• Experienced in setup, administration, configuration, implementation and support on Force.com platform.
• Experienced in Salesforce.com administrative tasks including creating users, profiles, email templates, roles, page layouts, workflows, approvals, validation rules, reports and dashboards.
• Experienced in customizing the Salesforce environment with custom objects, fields, record types and role based page layouts.
• Experienced in creating custom fields like pick lists, custom formula fields, and lookup and master - detail relationships.
• Implemented security and sharing rules for objects, field and record levels for various users in Salesforce.
• Actively involved in requirements gathering, design meetings and creating functional specifications.
• Experienced in conducting JAD session in order to gather business requirements from the Business users.
• A self-starter, fast learner and an excellent team player with varied experience as a BA/ Administrator, Developer and On-site coordinator managing offshore teams.
• Excellent communication, interpersonal skills, onsite/offshore coordination abilities, change adaptability, confident and poised in interactions with individuals at all levels

TECHNICAL SKILLS:

Salesforce Administrator Skills: Workflows, Approvals, Validation rules, Escalation rules, Custom Objects & Fields, Reports, Dashboards, Analytic Snapshots, Connect Offline.

Salesforce Tools: SOQL Xplorer, Data Loader.

Operating Systems: Windows, OSX

Programming Languages: SQL, SOQL, SOSL

Other tools: MS Office Suite, OCR techniques

WORK EXPERIENCE:

BA/ Salesforce Administrator

Confidential, Windsor, CT

Responsibilities:

• Worked with the team to understand the current business model.
• Created business process workflow diagrams (activity diagrams).
• Identified use-cases from the requirements and write use-case specifications.
• Prepared as-is process documentation and to-be process documentation.
• Performed gap analysis to understand the improvements that can be placed in the process.
• Interacted with users for inquiries from customers from product purchase order or payment processing related.
• Created profiles, page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Developed and configured various custom reports and report folders for different user profiles.
• Evaluated Data entry, import processes and ensure proper data quality standards exist for the Salesforce.com application
• Managed ongoing support requests and administrative needs of help desk tickets.
• Performed the de-duplication activities on all objects.
• Configured matching rules and setup duplicate rules for Accounts, Leads and Contacts.
• Configured validations rules to enforce quality data structure.
• Designed workflows to implement complex business processes.

Salesforce Administrator/BA/Application Specialist

Confidential, Bellevue, WA

Responsibilities:

• Performed detailed analysis of project scope & requirements and converting them to technical specifications.
• Designed and delivered custom features on the sales cloud.
• Wrote quality and scalable customizations in line with the best practices.
• Maintained and ran everyday administration activities.
• Set up and maintained the security and sharing model across all the users.
• Evaluated, installed and maintained the AppExchange packages.
• Performed the data de-duplication activities.
• Worked closely with Business analysts and end users involved in enhancement of business modules.
• Worked on creating workflows, approval processes, validation, assignment and escalation rules.
• Created roles, profiles, access settings, custom e-mail templates & links, related lists, fields, and page and search layouts.
• Generated reports, report folders and dashboards for metrics per management request.
• Worked closely with UAT team and SIT team in clarifying and resolving any issues while implementing projects.

Junior Business Analyst

Confidential, Wilmington, DE

Responsibilities:

• Gathered Requirements from Managers, Technical Team and business Users; experience with V-Lookups, Pivot Tables, using Microsoft Excel.
• Analyzed and Reviewed database sales and transactions to ensure proper numbers through auditing and transformation into new SPRING database.
• Created weekly revenue reporting and insights while developing dashboards with key performance indicators and tools to drive incremental revenue.
• Developed economy prediction reports used to identify market trends for client investments via SQL.
• Communicated through financial presentations of data findings of financial reports, cost analysis, and revenue.
• Learned about audit reporting as well as analyzing invoices and management.
• Through analysis, created recommendations with Finance team to improve operations through business meetings and the use of Microsoft PowerPoint.
• Updated and monitored databases on the consolidation and allocation of data that was cross referenced and transferred among departments by using high end functions in Excel.