SUMMARY:

• IT Professional with 25 years of Project Management and Business Analysis experience using both traditional Waterfall and AGILE deployment methodologies.
• Recent accomplishments include successful Business Intelligence design and implementation, deployment of full Lead Management System, and development and application of Software Development Lifecycle.
• Strengths: team builder, self - confident, detail oriented, motivated, dedicated, poised, independent
• Focus: Customer Service, Communication & Collaboration, Resource Coordination, Risk Management
• Specialized Skills: Six Sigma Certification, Certified Facilitator of Interactive Management skills

TECHNICAL SKILLS:

Project Management: Waterfall Project Methodology, Cross Functional, Strategic & Tactical, Matrix Teams

PMI Disciplines: Project Plan, Resource Plan, Communication Plan, Risk Management, Scope Management, Escalation Plan, Performance Metrics, Budget Management

Six Sigma Certified: Green Belt, Process Maps, VOC, In/Out of Scope, SIPOC, Cause & Effect Matrix, FMEA, Control Charts

Project Types: SDLC, ERP (full & module) Implementation, Matrix Team, Enhancements, data collection, process reengineering, cost reduction

Software Development Lifecycle (SDLC): Project Definition (Charter), Business & Functional Requirements, Request for Quote, Make/Buy Decision, Unit and User Test Scripts, Change Management, Issue Resolution, Technical & User Procedures (Documentation), Training, Implementation, Post-Go Live Support.

Business Intelligence: Dashboards, KPIs, Performance

Training: Certified Facilitator of Interactive Management skills, Corporate & Private

Systems Types: ERP, Manufacturing, Inventory, Forecasting, Purchasing, Business Intelligence, CSM, Finance, Payroll, Service, Accounts Receivable & Payable, Reporting

Management: Direct Management, Matrix Management, Team Building, Mentoring

Communication: Verbal & Written, Meeting Facilitator, Presentations, Training, all staff levels (executive to staff), Customers, Vendors, Negotiator.

Strengths: team builder, self-confident, detail oriented, motivated, poised, independent

PROFESSIONAL EXPERIENCE:

Business Intelligence Business Analyst

Confidential, Denver, CO

Responsibilities:

• Gathered and documented requirements for business reporting needs.
• Worked with our development team to develop required solution.

Director, IT

Confidential, Westminster, CO

• Designed & implemented a full Business Intelligence suite over multiple business disciplines, including: Admissions, Operations, Academics, Compliance, IT, Finance.
• Supported many other core systems, which required a full understanding of all business processes, user interface, compliance risks, and downstream & upstream processes. I am constantly searching for inefficiencies and risks that can be mitigated, along with opportunities that should be leveraged.
• Successfully completed over 175 projects through requirements gathering, design, development, unit testing, user acceptance testing, deployment, and post-deployment support. Also managed other Business Analysts and Project Managers.
• I am a driver for change in many areas, including BI, business process flows, lead management, reporting, etc. These successes required close partnerships with all levels of SMEs and management.

PROJECT MANAGER, BUSINESS INTELLIGENCE

Confidential, Lakewood, CO

• Successfully managed our B.I. Project to completion by delivering 12 complex Revenue Operations Business Metrics (KPIs) within budget and on time.
• Encompassed gathering of business requirements, database architecture design, ETL development (using Informatica), quality assurance testing, data quality validation (from source systems), BI dashboard development (using OBIEE), user acceptance testing, and deployment to production.
• Managed a matrix-style project team, which included Business Analysts, BI Developers, Database Architects, ETL Developers, QA Technicians, and Configuration Manager.
• Partnered directly with my business customers and Subject Matter Experts (SME’s). Also teamed with my project sponsor & Steering Committee to define direction, manage expectations, resolve issues, and control scope creep.
• Used Oracle’s OBIEE product to provide dashboards, via chart and table-driven presentations.
• Used AGILE project methodologies to manage an aggressive project. Managed iteration development, release planning, Software Implementation Plan (SIP), stand up meetings, lessons learned, etc.

BUSINESS ANALYST / SIX SIGMA GREEN BELT

Confidential, Hagerstown, MD

• Partnered with the Director of Shared Services to successfully manage the deployment of BI for our Sales & Marketing teams. Used Cognos’ BI tools to provide previously unavailable measures and metrics. Partnered with our customers to drive them to analyze their data in new ways.
• Attained my Six Sigma Green Belt Certification by successfully completing two qualified projects, saving the company over $100k, and passing the Certification Test. I mastered the use of Process Maps, VOC, In/Out of Scope, SIPOC, Cause & Effect Matrix, FMEA, Control Charts, etc.
• Successfully developed and implemented our Corporate Project Management Life Cycle. This PMO methodology employs all aspects of best practice Project Management disciplines.
• Successfully completed large, high profile projects: Payroll Outsourcing, Integration of Company Buyouts, Caterpillar Partnership, and the integration of our Service Branch Solution.
• Created and managed detailed Project and Resource Plans, providing milestones and an escalation plan where necessary. Published status updates and presentations to management and customers.
• Created and managed Project Budgets to insure that ROI and fiscal requirements are met.
• Performed Business Analysis on corporate processes, documenting them through the use of Lean Tools such as Process Maps, Value Maps, Time Studies, Informational Flows, and Procedures.
• Partnered with technical providers to better manage and reduce our third party outsourcing costs.

Director, IT

Confidential, Hagerstown, MD

• Project Manager of all Corporate I.T. Initiatives, including: J.D. Edwards Modifications, Automated Material Utilization System, Manufacturing Data Collection, Integration of Pattern Nesting System into our Enterprise system, 3 Mexican Greenfield Facility Start-Ups, Hot Site coordination.
• Justified and drove initiatives such as Business Intelligence, Relocating of Corporate Data Center, Cutting Process Data Collection Automation, Time and Attendance Automation, etc.
• Defined and managed the IT budget within a $300mm Company. Includes $4mm of hardware and software purchases, service contracts, staffing, communications contracts, etc.
• Performed process audits, comparing system functionality to its application in manufacturing.
• Managed the use of outside contractors and consultants.
• Managed all aspects of Corporate Y2K Initiative.
• Orchestrated the development of corporate-wide Disaster Recovery Plan.

PROJECT MANAGER, INFORMATION SYSTEMS / ACCTG MANAGER

Confidential, Hanover, PA

• Project Manager of I.T. projects including forecasting system implementation, ERP module implementation, and application modifications to meet our changing corporate environment.
• Created an extensive User Procedural Guide for Order Processing, Supply Chain, and Accounting.
• Created and facilitated corporate instructional and informational seminars.
• Executed independent audits of various production and distribution processes.