SUMMARY:

A Business Technology professional with 15 year’s success within the high technology industry. Expertise in leading organizations on business strategy: identify high value opportunities, address critical challenges, and enterprise transformation. Achieve sustainable competitive advantage through innovative solutions, building capabilities, and mobilize organizations focused on growth, long - term value, and improve customer experience, corporate financial impact and operational performance. An accomplished and integrity-driven professional with the proven ability to bridge strategy and execution by levering expert analysis and insights to promulgate lean approach to value innovation.

CORE COMPETENCIES:

• Strategy and Portfolio Management
• Financial Management and Value Creation Strategy
• Business Transformation
• Technology Solutions Delivery
• Programs, Services, and Product Management
• Operational Excellence

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Formulation and execution of intake process for investment proposals, portfolio, performance, and program/project management strategy in an Agile environment.
• Shape, articulate standardized tools, methodologies, identify organizational governance, create PowerBI dashboard reporting for the state of the portfolio, approaches for the efficient and effective managements of resources, strategic value (Business Value/Risk Management), and delivery of business technology projects/programs.
• Develop: roadmap, workflows, processes, Playbook, and performance measurement reporting for Dynamics Services Communications consisting of 8 Online Services: AX, CRM, Social Engagement, Marketing, NAV, Parature, Payment Services, Lifecycle Services.

Confidential

Responsibilities:

• Manage Portfolio of Work consisting of 3 LOBs, $40M+
• Aligning projects with business capabilities, technology, and value generation (eTOM).
• Establish and maintaining portfolio management processes: Strategic management (business value/risk), governance management, communications management, performance management, risk management.
• Develop program/project portfolio, dashboard, reporting, ROB, roadmap for the state of the portfolio.
• E2E Project/Program management. Iterate on Plan, Design, Build, and Deliver product development processes in Waterfall, Hybrid, Agile environment.

Confidential

Solution Delivery

Responsibilities:

• Facilitate the collaboration with key stakeholders and the business to create the business plan that outlines the requirements, process flows, user scenarios/cases, the value and benefit of the product/project, and demonstrate the cost justifiers/cost drivers, and recommendations to mitigate risk for implementing the proposed technical solution(s).
• Assemble a matrixed team of Business Program Managers, Development, UI/UX Designers, SMEs, to deliver IT state of the art business solutions and services. Lead the development of project, change management, operational plans that align with the Plan of Record.
• Ensure Risk and Security Compliance: threat modeling, PCI compliance, SOX, accessibility, legal, security, etc.
• Support engagements from conception to completion: measure, track, and report on the effectiveness of the solution throughout a defined Delivery Service Lifecycle.

Confidential

Responsibilities:

• Execution of scope to roll out incremental enhancements: Mobile App, Monitoring and Alerts, Data Migration Framework, bug fixes. Agile software environment.
• Application integration with MS Dynamics AX, SAP and other internal and external systems within an Agile environment.
• Risk and Security Compliance: SOX, threat modeling, political checking, security, etc.
• Development of Business Continuity and Roll Back Plan

Confidential

Order Management

Responsibilities:

• Development of organization’s PMO (Define, Authorize, Optimize), portfolio of work, intake process for investment proposals, organization governance, resource management, capacity management, relationship management, business capabilities, dashboard reporting, ROB, and technology roadmap.
• Analyze customer challenges, business reviews, frame strategic imperatives and goals, and create shared need between client and IT to position solutions that align with customer objectives and improve customer engagement. Agile software development environment.
• Ensure Risk and Security Compliance: SOX, PCI compliance, fraudulent transactions and prevention, global trade, legal, etc.
• Map disparate systems applications and data flows end to end to support programs, seek pportunities for business process, and IT automation (OTC).
• End to End design and development of technical solutions to support the business.

Confidential

Responsibilities:

• VOC, analyze data points of defects, develop new and improve processes, and update business rules within tools to optimize data center deployment, to ensure the highest quality execution and delivery for clients and customers utilizing Six Sigma, Lean, and change management framework.

Confidential

Responsibilities:

• Development of Business and Technology Roadmap.
• Analyze customer challenges, frame strategic imperatives and goals, and create shared need between client and IT to position solutions that align with customer objectives and improve customer performance.
• Requirements development, design and product development processes to deliver on corporate goals and objectives.
• Map systems applications to support programs, develop SLAs/OLAs for Outage Incidents and Service Requests, and ROB and Scorecards.

Confidential

Responsibilities:

• Survey user experience (Voice of the Customer), subsequent interviews, document business workflow and content management system UI. Evaluate workflow management,
• collaboration, delegation, document management content virtualization, content syndication,
• multilingual (localization and translation), versioning, scalable, access control, templates.
• Determine gaps, and provide recommendations to optimize the CMS system, business
• process improvements, training, and increase cost per engagement (CPE).

Confidential

Responsibilities:

• Develop the plan of record for the operational strategy, business requirements, risk management, security and compliance, resources, technology, and product/market feasibility. Maintain knowledge of business direction and strategy and pro-actively incorporate requirements into the future product planning process. Lead discussion groups with WWLP, Legal, Operations, and Product Groups to create programmatic scaled offering.
• Participate in development of UPG PMO as SME in BPM in product and program operations leveraging operational infrastructure to transform current business processes and defining operational excellence; and optimizing to develop new programmatic offerings for Confidential Research organization.
• Coordinate end user research related to Pilots to determine customer value proposition, positioning, messaging and branding solution. Evaluate and make recommendations to executives for new business models for the current and future UPG Pilot Projects for Thin Client. Incorporate solutions for small business and education.
• Develop scorecard reflecting program performance against objectives.

Confidential

Responsibilities:

• Map current state business/systems architecture and future state integration of AX with SAP and other proprietary tools (P2P).
• Project Management of Confidential AX ERP Implementation utilizing SCOR and PMI methodology as a reference model to evaluate business process analysis, optimization, and synchronization of activities for the data center supply chain. Agile software development environment.

Confidential

Responsibilities:

• Determine the current state of the on-going program, $15M. Review SOWs, SLAs, and financials
• Lead development of all operations to support program and processes to optimize and sustain success of program. Reinforce program deliverables and timelines with stakeholders.
• Document processes and identify gaps, risk management, compliance, communications, and scorecard development.

Confidential

Responsibilities:

• Windows Anytime Upgrade (WAU): Manage the end-to-end product operations and oversight of world-wide supply chain operations of new products within a PMO framework with multiple work streams and 100+ v- contributors from conception through successful launch.
• Strategize the release to manufacturing and logistics for OEM product going through the Retail supply chain.
• Guide product management throughout the entire operational product release cycle. Coordinate the world-wide release execution across Legal, Trade, Anti-Piracy, Finance, Licensing, Logistics, Product Launch, Activation, Regional Operations, and Manufacturing. Develop infrastructure for product release, product keys, and distribution.

Confidential

Responsibilities:

• Create infrastructure for custom manufacturing of Developers Kit to satisfy Confidential ’s ongoing marketing programs and sales readiness.
• Liaison with key business stakeholders and regions for global product release management.
• Product launch activities include: coordination of product localization, packaging design, end user license agreements, SKU/BOM management, product activation keys, and supply chain logistics.