Loan Processor Resume , GA - Hire IT People

SUMMARY:

To secure a leadership role in Operations Management for a progressive organization.

PROFESSIONAL EXPERIENCE

Confidential

Loan Processor

Responsibilities:

Ensure HomeSafe GA application is complete and supporting documentation and determines if applicant is eligible for the program. Calculate income, property eligibility, pull credit report, review hardship letter to make the determinations if the customer is qualify for the program. Contact customer for remaining documents in order to complete the file for underwriting.

Confidential

Sale Clerk/PT

Responsibilities:

Achieve sale goals while displaying prompt, courteous, knowledgeable and professional customer service; Took initiative to present and sell merchandise in a professional and proficient manner. Consistent met Sale and Credit goal.

Confidential

Contact Representative

Responsibilities:

Provided technical assistance to individuals and or businesses primary through telephone interaction Address wide range of issues /problems that required unique solutions. Apply tax code to assist Taxpayers in understanding and meeting their tax responsibilities made determinations and use sound Judgments to resolved taxpayer disputes and delinquency issues. Consistently exceed daily production quota of 35 - 40 calls per day.

Confidential

Customer Service Rep (WAH)

Responsibilities:

Lead customer through technical scripting to resolved service failures over the phone
Answered customer questions and resolved issues relating to claims, warranties, service products
Accurately entitlement and set up service options. Demonstrated world class customer care and
Achieve high levels of quality results in a timely and efficient way. My related skills are trouble Shooting/Research, Customer Service, Team Player, Problem Resolution and Account Reconciliation.

Confidential, GA

Table Funder / Closed Loan Purchaser

Responsibilities:

Ensured that all validations were met prior to funding,
Reviewed loan information to ensure accuracy and determined course of action to correct errors
Compiled accurately and completed servicing and collateral packages for delivery to Post Closing department for release of wire.
Reviewed mortgage loan file to determine if all conditions were cleared prior to funding have been satisfied verified accuracy and consistency of specifications on documents; deed of trust/mortgage; notes; assignments; and intervening assignments; Contacted settlement agent, Title Company and other specified individuals to reaffirm funding date, and provided funding figures to confirm closing; Answered inquires referencing closing requirements.