SUMMARY:

• Possess 10 years of experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects in CRM and SalesForce.com and Java/J2EE technologies.
• 5 Years as certified Salesforce Developer, Administrator and BSA.
• Experienced in Object Oriented Analysis / Design / Development / Testing and Implementation, Client/Server Architecture.
• Experienced on implementing Apex classes, Visual Force Pages, Apex Components and Controllers, Triggers, and working with Force.com IDE.
• Extensive experience of working in JavaScript and CSS3.
• Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• Proven skills in SFDC Configurations/Customizations - as Administrator and Developer.
• Experienced in developing User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers, etc.
• Worked on Salesforce CRM platform on different environment of SFDC such as Sales and Service Clouds.
• Used Scribe application to integrate business solutions to Salesforce.com and also configure and provide ease of modification as business processes change
• Good understanding in CRM business process such as Case Management and Partner portal(Partner Relationship Management)
• Hands on experience on creating custom Objects and Tabs, designing Custom Fields, assigning Validation Rules and Field-Level Dependencies, Approval Processes.
• Expert knowledge of relational databases and data modeling.
• Expertise at administrative tasks such as User management, creating Profiles, Roles and Permission Sets, Workflow, Tasks and Events, Email notification and templates, Reports and Dashboard.
• Worked on Chatter implementation and customization using Chatter API.
• Worked on Force.com sites and developed many Custom Application using force.com platform.
• Used data migration tools such as Apex Data Loader, Salesforce Import and Export Wizard, and Informatica Cloud and have knowledge of integrating Legacy system with Salesforce.
• Have exposure in Customer Portal and Self -Service Portal.
• Experienced working with . NET technologies .
• Have good experience in Trigger, Test Methods
• Possess understanding and knowledge of the functionality of Web Services for SOAP API.
• Have worked with project management tools such as Microsoft Project to create project plans, milestone, risk analysis, and responsibilities.
• Experienced on translating business process into Custom Objects and creating Look-up relationships and Master-detail relationships.
• Worked on Migration tools Force.com IDE, Eclipse and have knowledge of Changeset migration code and configuration from the Dev sandbox to Production.
• Ability to adapt to any environment such as working with small or large groups or independently and excellent communication skills.
• Proficiency in programming languages and database such a Java, .Net, Java script, HTML, J2EE.

TECHNICAL SKILLS:

Force.com: Certified Force.com Developer (401 Certified), Apex Custom Controllers and Extension, Apex triggers, S-controls, SOQL, SOSL, Packaging and migrations, Force.com IDE (Eclipse).

Visual Force: Custom Visual Force Pages

Operating Systems: Windows 8/7/2003/XP/2000/NT/98/95, MS-DOS, UNIX,LINUX, Mac OS

Languages: C++, C#, Apex, JAVA

Database: Microsoft SQL Server, MYSQL

Web: HTML, XML, CSS, ASP.Net, JavaScript,Asp.Net, JQuery, WSDL, SOAPTools: MS Office, Adobe Photoshop, MS Excel, MS-Project 2000,Visual Studio

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Lead Salesforce Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard/custom objects of SalesForce.com like Accounts, Contacts, Credit Item, Credit, Reports and Dashboards.
• Designed Credit Simplification Community for Distributor. Worked on Visualforce Pages, Apex Component and Apex Classes.
• Trained and mentored junior developers in developing methodologies and best practices
• Designed Community pages using Bootstrap JS and CSS3. Designed responsive pages which can open in mobile devices and tablets.
• Customized Company Profile, Page layouts, record types, Security & Access Controls and Communication Templates as per the organization requirements.
• Integrated and performed Single Sign on with Forge rock for customer community Users and AD for internal users with Federation ID for Identity Management.
• Integrated the API and Web Services for extracting the data from AIM External systems to display/store in the pages of Salesforce.com using the REST services.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Created new case records automatically by enabling triggers to process incoming service e-mail requests from customers.
• Worked on Approval Process Engine to assign Credit Approval records to specific set of users on the basis of different criteria.
• Worked on Process Builder and Workflow rulesto design field updates and email alert.
• Worked on Custom Apex Sharing logic to share Specific record with specific users.
• Customized standard Approval Process Flow.
• Designed Global Lab Work Request Project and implement/trained users globally. Designed it for different region of users with Multilanguage support feature.
• Developedforce.com site for survey. Under this created visualforce pages for mobile devices. Which will supported for 50 different kind of surveys. Whereby key user can manage questions without any further changes in code.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Visual Force Components & Controllers, SOAP API, Email Services, App Exchange Data Loader, Import Wizard, Data Migration, Dynamic Document Packages, CSS3, HTML5, JQuery, JavaScript.

Confidential, Virginia Beach, VA

Sr. Salesforce Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Customized Company Profile, Page layouts, record types, Security & Access Controls and Communication Templates as per the organization requirements.
• Integrated the API and Web Services for extracting the data from external systems to display in the pages of Salesforce.com using the SOAP and REST services.
• Developed and Deployed Apex Triggers, Apex Classes and Test Methods to facilitate details capturing and updating on leads, prospects and contacts.
• Created test scenarios on Sandbox environment and used Force.com component development wizard.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Created new case records automatically by enabling triggers to process incoming service e-mail requests from customers.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Visual Force Components & Controllers, SOAP API, Email Services, App Exchange Data Loader, Import Wizard, Data Migration, Dynamic Document Packages.

Confidential

Salesforce Developer/ Administrator

Responsibilities:

• Analyzed customer requirements and translating them into a technical reality that is extendable and maintainable by communicating with Business users.
• Ensured governance, compliance by interpreting, executing and recommending modifications to the process.
• Worked on major enhancements to the Client’s Sales processes in Salesforce.
• Provided post implementation support and made changed by adhering to the client’s policies and industry regulations.
• Integrated Salesforce with other internal applications using SOAP and REST web services by generating the necessary stubs from the WSDL files for extracting the data from other applications.
• Collaborated with other teams to design and implement Salesforce integration with in house Deals application.
• Worked on various salesforce.com standard objects like accounts, lead, contact, opportunities, Reports and dashboards.
• Designed and Developed Apex classes, Apex Triggers, visualforce pages, and components as per requirements.
• Involved in designing approval processes and creating visual work flows to automate certain business flows.
• Worked on Sales Lead management, Opportunity Management, Account Planning, Contact Management.
• Created workflow rules and assigned related tasks, email alerts, field updates as per the business scenario.
• Created technical and functional documentation and involved in creating support procedure documents.
• Configured user accounts, roles, profiles, sharing settings by implementing role hierarchies to provide shared access among various users.
• Configured and tracked user licenses for app exchange packages and maintained configurations of an AppExchange app.

Environment: Salesforce.com platform, Apex Language, CRM, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Workflow & Approvals, Email Services, Security Controls, Sandbox data loading, Eclipse IDE

Confidential

Salesforce Developer/ Administrator

Responsibilities:

• Streamlined existing Salesforce.com application (Vmstar), gathering new requirements for design concepts and functional scope for Service Cloud implementation, case management and case assign engine, escalation management, call routing, and also assist with defects and enhancements.
• Maintained consistency between territory management application and SFDC accounts and leads, ensuring all sales people are assigned the correct accounts and leads.
• Configured Custom objects, Custom tabs and deployed Workflows, Approval processes, Validation rules and sharing rules to meet the requirements of the application.
• Used Force.com developer toolkit including Apex classes, Apex Triggers, Components, Controller Classes and Visual force to develop custom business logic.
• Debugged Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits.
• Created Page layouts, Search layout to organize fields, related lists, custom links and other components in various record pages.
• Monitored custom reports for sales manager and executives
• Designed Field mapping document for various objects like Accounts, Contacts, Tasks, Opportunity and Lead.
• Implemented Chatter, Chatter desktop developed public and private groups.
• Created Workflows, Approval processes, Validation rules and sharing rules.
• Setup Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Deployed changes using Force.com IDE, Force.com Migration Tool and Change sets.

Environment: VMstar(SDFC), Saleforce.com platform, Apex Language, Visual Force Pages, Visual Force Components & Controllers, SOAP API, Email Services, App Exchange Data Loader, Import Wizard, Data Migration, Dynamic Document Packages.

Confidential

Salesforce Developer/ Administrator

Responsibilities:

• Analyzed business requirements and design document with the business and development team to understand the functionality of the application
• Created data migration checklist and field mapping document
• Migrated data like Accounts, Contacts using Apex Data loader
• Eliminated and merged duplicate Accounts and Contacts in Salesforce
• Loaded Periodic data into various Configuration only and Developer Sandboxes after refreshes
• Migrated Custom fields, Public Groups, Custom Settings using Packages.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users of the respective organization
• Used Chatter, Chatter desktop extensively for file sharing and Ideas sharing
• Migrated Custom Links and Buttons that were used for various business needs
• Deployed Components and Data from one environment to another using change sets
• Created List Views and gave training to end users how to create views to filter their result
• Created of reports to make it available for users globally
• Prepared User guide to help how to make team group and share accounts, tasks event within those group
• Developed Dashboard and Report for the Management and End Users
• Developed various Custom Objects, Tabs, Components and Controllers.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed Several Reports using salesforce.com platform.
• Created and used Email templates in HTML and Visual Force.
• Used Conga Composer to generate dynamic reports.
• Worked in Data Migration from Traditional Applications to Sales Force Using Data Loader
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Exported data using data loader to help organizations need to convert from salesforce to e-CRM
• Worked with Security Controls like sharing settings, field accessibility and data accessibility to restrict data access.
• Monitored secured networks and reset user passwords and security tokens for accessing salesforce application.
• Employed Conga Merge application for multiple format document generation when leasing contract is created.

Environment: Apex Data Loader, Apex Classes, Visual Force Pages, Sandbox, Sales Cloud, HTML, App Exchange, MS Office, JavaScript and Salesforce Chatter.

Confidential

Business Analyst

Responsibilities:

• Conducted JAD sessions, interviewed key stakeholders to understand the business needs and goals.
• Part of COE (Centre of excellence) and a key moderator for our meetings between all the business units and system administrators of all the other systems.
• Developed UML models including use cases and activity diagrams to understand AS-IS work flows and the TO-BE system.
• Followed a structured approach to translate requirements matrix into logical groupings of essential business processes, business rules, functional and non-functional requirements.
• Designed new process flows and documented the business processes in the BRD.
• Assisted in mapping existing Client base to Salesforce to help generate Prospects, Leads, Accounts, Relationships and Opportunities.
• Provided pre-production support, with UAT testing during the implementation phase, test case creation and in parallel train all trainers.
• Supported Implementation waves for the Branch rollouts, including user-base creation.
• As part of application rollout, helped QAs preparing and executing specific verification scenarios to ensure successful production migration.
• Provided application support, to identify further defects and gaps, feedback from users, to implement major changes during the first release.

Environment: SFDC, JIRA Agile Scrum, Word, Excel, Power Point, Visio, Business Objects, HPQC

Confidential

Developer

Responsibilities:

• Written XMLDocumentTypeDefinition (DTD) to get data from GPSIS in specific format.
• Modified current database design to accommodate required changes.
• Design/Developed personal measure module in IBSC to manage individual client’s personal measures.
• Utilized existing STRUTS framework as well as written Action Dispatchers, JDBC Mappers, JSPs Custom Tags.
• Integrated module in current application and test in various environments like Test, Pre-Production, and Production.
• Added measure information popup to the current scorecard JSP.
• Created DIV layer in the JSP which consists of all measure details.
• Written JavaScript functions to show/hide/print popup.
• Modified existing CSS files to meet GPSIS display and print standards.
• Added job share feature to IBSC.
• Switched from own SQL/JDBC Mappers (Relational mapping) to Hibernate persistence classes (Object/Relational mapping), which subsequently improves performance. Used Hibernate 3.0 API.
• Used AJAX (Asynchronous JavaScript + XML) methodology to enhance current user hierarchy display.
• Involved in testing applications in different stages e.g. TEST, Preproduction, and Production.
• Involved in Critical Bug fixes and Enhancement of application.
• Used Subversion to implement version control System.
• Carried out rigorous project plans and promptly meet deadlines to fulfill customer requirements.

Environment: Java 1.4, J2EE, JEE, JSP, JavaScript, DB2, JMS, Web Logic 8.1, Apache Struts, PVCS, JUnit, Hibernate 3.0, AJAX, Lotus Notes, Windows XP, Novell Networks, Textpad, Microsoft Office 2003.