SUMMARY:

• Over 7+ years of experience in Salesforce.com CRM. Experience in working with all stages of Software Development Life Cycle (SDLC), Systems Analysis, Design, Development
• In - depth understanding of CRM business processes like Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management and merging management
• Proficient in setup, customize and deploy to salesforce.com, perform hands on customizations using Apex, Visual force, S-controls, custom reports salesforce.com Web services API and train sales users
• Extensive experience using Salesforce.com by Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow
• Work experience in Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language
• Have good working knowledge in querying salesforce.com database using SOQL&SOSL queries using Force.com Explorer
• Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports
• Expertise in developing, deploying and integrating Salesforce.com PRM solutions
• Expertise in using Force.com Web services API for implementing web services in the application for access to data from different users
• Proficient in implementing business logic and batch process in backend using Stored Procedures and Functions
• Extensive experience in data migration and integration using Data Loader
• Proficient in generating triggers, Apex Visual force Pages, Visual force Classes using APEX/JAVA Scripting
• Experience in integration of App Exchange application with Salesforce
• Experience in Using the sandbox and Java Ant for testing and migrated the code to the deployment instance after testing
• Experience in working across various SFDC implementations covering sales cloud, service cloud, call center and chatter A well-organized, goal-oriented, highly-motivated effective team member with excellent analytical, troubleshooting, and problem solving Skills
• Excellent analytical, Interpersonal and Communication skills, fast learner, hardworking and good team player

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA,ApexLanguage, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual force Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader

Web Tools: HTML,coraldraw,Photoshop,Pagemaker

Languages: C,Java

Testing tools: Win Runner, Quick Test Professional, Load Runner, Test Director, Quality Center, Rational Clear Quest. SDLC Rational Unified Process (RUP), UML, Use cases and Use case diagrams,Class/ State diagrams, Entity Relationship Diagrams, Agile methodology / Scrum, Waterfall methodology, V model

Test Management Tools: QC/Test Director, Bugzilla, QSM.

Operating Systems: Windows 2000, XP and Vista, UNIX and LINUX.

Documentation Tools: MS Office, MS Visio Pro

Instrumental Knowledge: Spectrum Analyser,Logic Analyser and all digital oscilloscopes

Database: MS SQL Server 2000/2005, PL/SQL,Oracle 8i/9i/10g,MS Access, and MySQL .

PROFESSIONAL EXPERIENCE:

Confidential, Woodlands, TX

Sr. Salesforce Developer/Admin

Responsibilities:

• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Developed Visual Force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Used Force.com query optimizer to map out the most efficient path to the data requested from database.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Experienced in building Custom Applications that includes administration, configuration and support experience with Salesforce.com platform
• Integration of AppExchange with Salesforce.
• Developed various Custom Objects, Tabs, Entity-Relationship data model and validation rules.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Worked on creating custom E-mails like Mass Email, Email Templates, and Communication Templates to be sent to the customers regarding the new campaign benefits.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships and formula fields to the custom objects.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.

Environment: Saleforce.com platform, Force.com IDE, CSS, HTML, Java Script, SOAP API, REST APIWeb service Integration, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Web Services, Sandbox, Eclipse IDE Plug-in.

Confidential, NJ

Sr. Salesforce Developer/Admin

Responsibilities:

• Created custom Web to lead forms, Campaign to lead forms, assigning tasks, managing work flows
• Experienced working with Apex on Force.com IDE, created custom controller classes for visual force pages and to implement custom business logic
• Wrote Apex Test classes for developed triggers and Apex classes with 95% code coverage
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Worked on unit testing for the written classes.
• Developed Visual Force pages using standard controllers, custom controllers in combination with controller extensions.
• Designed and developed Visualforce Pages for various functional needs in the application such as interface for users to look up contacts and accounts.
• Experience working with customer portal for business to customer relation
• Created various Reports (summary reports, tabular reports, matrix reports, joined reports) to assist service managers to better utilize Salesforce
• Migrated Code using change set and Force.com IDE
• Experienced working with data migration using Salesforce data loader from existing excel sheets
• Supported and enhanced existing Force.com based applications
• Involved in the product testing and training for customer service team
• Implemented Salesforce Chatter for internal users to share the deal information and status updated on various activities
• Managed vendor partners and formulated optional solutions for integration
• Conveyed all Business requirements to IT Salesforce.com configuration team
• Managed Salesforce users support issues; modifying data, unlocking/resetting passwords, customizing security settings

Environment: Apex Data Loader, SOSL, SOQL, MS Excel, Work Bench, Visual Force Pages, Sandbox, Service Cloud, HTML, DML, App Exchange and Salesforce Chatter

Confidential, MN

Salesforce Developer

Responsibilities:

• Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator.
• Designed various WebPages in Visual Force for customers to select a variety of services offered by the organization
• Designed, and developed the Custom objects, validation rules, Custom tabs, Components, Visual force Pages to suit the needs of the application.
• Implemented Saleforce.com features and functions to meet the business requirements.
• Designed, developed and deployed page layouts, Apex Classes, Standard Controller & Extension classes to support Visual Force pages development
• Performed Data Migration and Data Cleansing activities.
• Developed APEX Triggers, Classes based on the requirements.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit the needs of the application
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects

Environment: Saleforce.com platform, Apex Language, Visual force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential, TN

Salesforce Developer

Responsibilities:

• Designed, and developed the Custom objects, validation rules, Custom tabs, Components, Visual force Pages to suit the needs of the application.
• Developed web services for Integration using Salesforce.com Web services API to provide data for third party clients
• Performed Data Migration for 500+ users.
• Developed APEX Triggers, Classes based on the requirement.
• Implemented The Requirements On Salesforce.Com Platform And Force.Com Ide Plug-In Using Eclipse.
• Performed Integration using Call Outs, Triggers and Out bounding messages.
• Designed and Documented Technical Architecture for Integration Process and was also responsible for enabling network - based security and Organization wide list of trusted IP address.
• Designed and developed Visual force Pages for various functional needs in the application such as interface for users to look up contacts and accounts.
• Created various Reports (summary reports, tabular reports, matrix reports, joined reports) to assist service managers to better utilize Salesforce
• Implemented Salesforce Chatter for internal users to share the deal information and status updated on various activities
• Worked Extensively on Accounts, Contacts, Opportunities and other Standard Objects and customized Objects for Additional Fields, Layouts, Record Types and Validation rules.
• Supported the application for the new internal requests from the users.
• Performed Unit Testing and Regression Testing.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in, Windows XP

Confidential, TX

Salesforce Developer/Admin

Responsibilities:

• Interacted with various business user groups and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based ‘Force.com Eclipse IDE Plug-in’ tool and Visual force technology.
• Developed APEX triggers, classes, Visual Force pages.
• Created and Customized the Dashboards and Reports with Salesforce PRM.
• Performed fields mapping of Salesforce and Legacy CRM systems.
• Involved in system integration using Call Outs, Triggers and outbound messaging.
• Performed data migration into Salesforce application using apex data loader through CSV files.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Created Price books and also migrated the active Products from these Price books.
• Created Workflows and Approval processes and developed validation rules.
• Imported accounts and contacts data through Import Wizard
• Involved in UNIT Testing and Integration testing.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in, Windows XP.

Confidential, GA

Salesforce Developer/ Administrator

Responsibilities:

• Involved in salesforce.com setup activities and customized the apps to match the functional needs of the organization.
• Developed and Customized User interface in salesforce.com using Visual force, Apex controllers and Force.com IDE.
• Designed and developed the web-based UI using JavaScript, HTML and DHTML.
• Designed and developed Visual force pages and controllers for distribution enhancement.
• Built apex classes implementing SOQL statements within Eclipse to manage interaction with the database.
• Involved in migrating data from Oracle to Salesforce.com.
• Developed web services using Salesforce.com Web services API to provide data for third party clients.
• Created and deployed several Reports using salesforce.com platform.
• Created Visual force email templates and also automated Email Process to send installation instructions to new and existing customers.
• Used CSS in HTML code to better manage look and feel of web pages.
• Experience with Integrated Development Environments such as Eclipse.
• Created summary reports, matrix reports, pie charts and Dashboards to assist the business team.
• Worked intensely on custom objects, triggers and workflows.
• Designed and build custom applications using Force.com and Visualforce.com.
• Used Apex Explorer for viewing salesforce.com data.

Environment: Saleforce.com platform, JavaScript, Apex, Visual force, Force.com IDE, SOQL, Email Services Triggers, HTML, CSS, Apex Data Loader, Eclipse.