SUMMARY:

• Dynamic and seasoned hands - on leader with broad and deep experience building and growing Internet focused businesses. An expert problem solver and strategist adept at operating in business and technical domains.
• Increased site-wide scalability and performance driving a 400% increase in subscription revenues and doubling the total number of site members, increasing session time and page views through usage-driven optimization to become the 2nd ‘stickiest’ Web site in the world.
• Created IT Ops organization from the ground up, creating and staffing multiple departments, budgeting, strategic planning, policy and process creation.
• Drove a micro-payments company through the highest level of PCI Credit Card security audit with 100% compliance in aggressive 60 day window (20% of the average time usually taken by payment processing companies) using only existing staff and maintaining existing development imperatives.
• Identified and implemented sales strategies that generated an additional $1M in annual revenue growing company bottom line by 14%.

AREAS OF EXPERTISE:

• Process Improvement & Best Practices
• Outsourced Team Management
• Technology Solution Architectures
• Compliance Management - PCI, SOX, GLBA
• Contract Negotiation & Vendor Management
• Strategic Planning
• Mentoring and Leadership
• Organization building
• Agile Project ManagementWeb & App Product Management

PROFESSIONAL EXPERIENCE:

Confidential

CEO

Responsibilities:

• Confidential provides management consulting to small and medium sized Internet based businesses with annual revenues in the $1,000,000 to $20,000,000 range.
• Identified deficiencies with company contracts and successfully negotiated positive resolutions, saving the company millions of dollars in potential damages.
• Built and led outsourced technical and creative teams and drove rebranding and redesign of client’s flagship product.
• Identified revenue opportunities and drove an additional $1M in annual sales adding 14% to the bottom line.
• Product managed and provided solution architectures for mobile apps, websites and administrative portal.
• Performed Technology organization audit for a European entertainment company to refocus development efforts, saving company 20% of their existing budget and compressing delivery timeline by 30%
• Developed and implemented affiliate based business plan for US based online video company to provide client with long term passive income. Trained company staff in digital marketing tactics to drive traffic to their suite of properties.
• Designed, developed and published crowd-sourced review app for medical based application, managing remote teams.

Confidential, Burlington, MA

Manager of Platform Reliability

Responsibilities:

• Endurance International is the largest provider of web hosting to small businesses in the world. Worked in the engineering department for infrastructure supporting well over a million customers across multiple datacenters. Led a team of 5 senior engineers with the mandate to “Make things better”.
• Used Kanban and Lean Agile project management philosophies to increase productivity. This also improved management visibility into day-to-day operations allowing for better strategic alignment with enterprise goals, providing month over month improvements to uptime and performance SLAs 12 months running.
• Documented architecture for key systems in the infrastructure, enabling a targeted redesign of performance bottlenecks leading to a 40% gain in performance and a 20% reduction in the hardware footprint.
• Ruthlessly automated version control, quality assurance testing, configuration control and system builds using Jenkins, Puppet, Vagrant, Watir, Selenium, OpenStack, Git
• Led adoption of JIRA project management software across the Engineering organization, created projects, scrum and kanban boards, and configured reporting and dashboards

Confidential, Cranston, RI

Senior Solutions Architect (consultant)

Responsibilities:

• Confidential, Inc is a boutique consulting firm with clients in global banking and government. Consulted into large global bank as part of their Global Transactions group as one of 2 senior level architects with a portfolio of over 80 enterprise and customer facing applications and services.
• Drove design phase discussions with business and technical teams to discover solutions to business issues that provided maximum ROI.
• Owned the GLBA portfolio of projects. Provided complex business and architectural analysis of solution approaches to ensure consistency and compliance with client and government standards (GLBA and SOX)
• Lead Architect for customer facing portal project. Authored Application and Systems design documentation, along with UML2 compliant macro designs of complex enterprise systems and worked alongside the Solutions Architecture and Development teams to ensure accurate execution of project to tie multiple stand-alone properties together into a single unified web application.

Confidential, Needham, MA

VP

Responsibilities:

• Confidential is a 10 year old, publicly traded company that enables technology providers to market solutions to a large community of technology professionals through its portfolio of industry-focused websites, online communities and conferences. The IT staff supported over 550 employees and 8 datacenters with over 1200 servers.
• Took ownership of relationships with internal and external auditors and managed the annual SOX audit process.
• Revamped 3rd party outsourced relationships to maximize ROI, reduce system errors, eliminate inefficiencies and enhance communication
• Investigated, identified and resolved multiple performance issues to increase application performance by 300% on critical database servers, 10x performance increase on SOLR cache servers
• Managed geographically diverse team of IT support, systems engineers and 3rd party support resources

Confidential, Cambridge, MA

Director of Technology

Responsibilities:

• Key architect the company’s long-term business strategy, working alongside the CEO to build the executive team.
• Developed SLAs and KPIs to provide team with goals and formalize reporting to the company
• An ongoing collaboration with Marketing and Customer Service managers created a stronger customer communications strategy that radically reduced complaints about service interruptions and changes by 80% and increased positive customer feedback
• Implemented change control, bug triage, specification definition, technical documentation, internationalization, data warehousing / analysis, creation of product management group
• Educated the company owners, and then filled roles for project/product management, quality assurance, data analysis, and database and showed the company how to best utilize these resources.

Confidential

Manager of Systems Engineering/Systems Engineer

Responsibilities:

• Managed data center and office IT operations for 24/7 website and business
• Created Systems platform baseline and scalable, secure network architecture, improved performance and stability from daily site crashes at peak load to allowing for 99.9% systems uptime, and increased site capacity by 300% with only a 10% increase in hardware systems
• Other Info: Promoted 4 times, received 6 performance based raises, 3 spot bonuses. In 4 years doubled salary and earned another year’s worth in performance bonuses due to extreme work effort and milestone achieving results.

Confidential, Waltham, MA

Systems Architect/Manager (Senior Systems Engineer)

Responsibilities:

• Grew and managed a small team of 3.
• Designed systems architecture, very heavily focused on performance/scalability and security requiring multiple secured zones at the systems, network and application layer.
• Took company through the highest level CISP security-audit successfully, completing the requirements in less than 60 days (20% of the average time usually taken by payment processing companies). Personally commended by the auditing firm for the security architecture
• Developed and maintained 3 production networks, providing high volume payments system to customers

Systems Consultant

Confidential, Cambridge, MA

Responsibilities:

• Managing development and production systems internal help desk.

Confidential

Systems Engineer/Technologist

Responsibilities:

• Responsible for secure builds of Linux servers, secure network architecture design for a high availability, high performance enterprise network handling over 4 million users from both web and wireless devices The role required a mix of project management and technical hands on knowledge of Linux, Solaris, networking, and Java technologies. Designed and managed installation of 50 server data center and network to handle over 4 million users
• Chaired cross-functional teams created to improve site-wide performance and security
• Crisis manager during unplanned systems outages, managing multiple departments and coordinating troubleshooting and resolution activities
• Assisted in the creation of a product and company that was purchased by Confidential for $80,000,000
• Promoted to Technologist, working under the CTO evaluating new technologies and strategies for integration into the core product
• Managed daily security and network operations with 3 direct reports including LAN manager and system administrators