SUMMARY:

• Over 18 years of experience in Information Technology, Application Software Design, Development, Testing and Implementation. This involved 5+ years of hands - on design on Administration, Development experience in Salesforce.com and Database Management Systems.
• Hands on experience in designing and developing force.com applications.
• Experience in designing, developing and implementing applications like Sales, Marketing and Support modules on Salesforce.com platform. 
• Experience in Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce applications based on Apex Language and leveraging Force.com Platform.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards. 
• Designed custom formula fields, field dependencies, validation rules, workflows, Process Builder and Approval processes for automated alerts, field updates and email generation according to application requirements. 
• Configured security and sharing rules at object, field and record level for different users at different levels of organization.
• Customized page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages as per the business needs.
• Experience in SFDC development using Apex classes and Triggers, VisualForce, Force.com IDE, SOQL, SOSL.
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform. 
• Experience with deriving Entity-Relationship diagrams from business requirements and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships. 
• Good experience in writing business logic in Apex programming language in conformity with governor limits. 
• Expertise in building Visualforce Pages, Visualforce Custom Controllers, Components, Custom Objects, Reports, Dashboards, Tabs and Customer Portal.  
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility. 
• Proficiency in Object Oriented Languages - C++, Java and C #. 
• Experience in web technologies including HTML, XML, CSS, Java Script, JSON and JQuery . 
• Excellent analytical, de-bugging skills and documentation skills. 
• Exceptional communication and interpersonal skills, with the ability to build effective working relationships with both business and technical managers.
• Experience in agile development practices and methodologies, test-driven development, architecting infrastructure and software for multi-tiered applications.
• Extensive experience with design patterns and software architectures (UML, Rhapsody, MVC, SOAP, WCF and REST).
• Extensive knowledge about working processes such as time management and process optimizations. 
• Proven ability to steer, manage and deliver comes on time and on budget, with a dynamical angle. 
• Team player with good interpersonal skills, strong understanding of fundamental business process, excellent communication, organizational and problem solving skills.

TECHNICAL SKILLS:

Salesforce Technologies: Visualforce, Apex Controllers, Triggers, Sales cloud, Service cloud, Data Loader

Programming Languages: APEX, C#, JAVA, UML, XML, C, C++, VC++, SQL, SOQL, SOSL, HTML, JavaScript, JQuery, JSON, Assembly.

IDE/Tools: Force.Com IDE, Eclipse, Enterprise Architect, Visio, PVCS, CVS, Clear case, Clear Quest, TFS, GIT, Source Tree, MS Project, Re-sharper, NUnit, VM Ware, Rational Rose, MS Visual Source Safe, Visual Studio, Nuget, Squish, Visual Force

Web/App Servers: Apache Tomcat 5.0, IIS

Operating System: Windows, SUSE Linux, DOS, MAC, QNX, Qt, PSOS+, Nucleus Plus

Databases: Oracle 11g/10g/9i/8i, SQL Server, Database.com

Microsoft Technologies: MVC, WCF, LINQ, MFC, STL, ATL, SOAP, Entity Framework, SOA

Methodologies: Agile, Scrum and Waterfall

PROFESSIONAL EXPERIENCE:

Salesforce Developer/Administrator

Confidential

Responsibilities:

• Worked as Salesforce Consultant gathering the business and technical requirements for configuration, development and integration in Salesforce with direct client interaction.
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Worked on Custom Objects, Page layouts, Custom tabs, Custom Buttons, Custom Links, Components, Custom Labels, Record Types, Static Resources and Formula fields.
• Created different Workflow Rules and configured different Roles and Profiles according to the organizational needs.
• Developed Visualforce Pages and Visualforce Components with Apex classes to provide functionality to the Visualforce pages.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement the business logic.
• Created profiles and implemented object level, field level and record level security.
• Created custom labels and used them in validation rules to parameterize the validation rules.
• Customized and managed user profiles to facilitate appropriate access and read/write permissions.
• Customized various Salesforce.com components including standard and custom objects on-the-fly in the production environment to solve immediate user/management issues.
• Collaborated in Designing, developing, and deploying Apex Classes, Controller Classes, and Apex Triggers for email services and lead-to-contract conversion.
• Designed and deployed report types, custom reports; maintained and organized standard sets of reports for different user groups.
• Configured Data Loader for mass uploading data into production during data integration and sandbox environments for testing.
• Interacted with Developers for assisting them in the Identification, Simulation, Resolving and Tracking of problem events.
• Designed and implemented archiving of data using Batch Apex and Scheduling. 
• Created record types and page layouts and assigned page layouts to the record types.
• Created custom report types and generated report using the report types.

Environment: Windows 7, Force.com Platform, Salesforce.com CRM, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, SOQL/SOSL Queries, Data Loader, Workflow & Approvals, Salesforce.com sandbox, Data Loader, Reports, Dashboard, Eclipse IDE with Force.om plugins.

Salesforce Administrator

Confidential

Responsibilities:

• Performed roles of Administrator in the organization for customization and configuration. 
• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization. 
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on Profiles, Groups, Queues and Sharing Rules. 
• Implemented Profiles, Roles, Users, Page Layouts, Email Services, Approval Processes, Workflows, Reports, Dashboards, Tasks, Events and Audit Trials. 
• Strong experience in working with Security framework, Dashboards and reporting modules. 
• Created complex Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application. 
• Synchronized with the business process review meetings and multiple teams for ascertaining standardized workflow processes. 
• Implemented packages in distributing and migrating components or applications within the organization.

Environment: Saleforce.com CRM, Standard and Custom Objects, Tabs, Workflows, Process Builder, Approval process, Data loader, Reports, Dashboard, Sharing rules, Force.com IDE, SOQL/SOSL Queries, Eclipse IDE with Force.com plugins.

Senior Software Engineer/Team Lead

Confidential

Responsibilities:

• Successfully managed communications between all functional departments, especially improving the involvement of International Marketing and Service in the product development process.
• Design and implemented Key Management System Application which will initialize all HSM hardware security components using Visual Studio 2010, C#, .net, Iron Python to run scripts dynamically on KMI Application.
• Design and implement Server web application which will establish communication using WCF with HSM hardware cluster to perform Audit, refills and withdraw from postage meter to HSM cluster using SOAP, XML and CSS.
• Design and implemented API using C++, Qt GUI which the product must subscribe to API through a onetime call by product to register itself. Product also needs to seed DSDD repository with current state of its components.
• Designed, managed and implemented API which will expose methods to the consuming application via a TCP/IP based protocol. Communication will be Asynchronous for time intensive messages (e.g. download, check for updates etc.) with one channel taking request and the response will be sent on product’s listening port using Qt Network Programming.
• Designed and implemented Platform update component which it can download and install the software from DLA.
• Design and implemented Funds manager component in Trusted printer which will communicate to PSD (Postal Security Device) using C++, QNX real-time OS and perform various operations like refill, dispense, withdraw, account balance.
• Design and implemented Data services component in trusted printer which will communicate to printer to print postal indicia, permit indicia, prints advertisement slogan and inscriptions.
• Microsoft Team Foundation Server, Rhapsody, Git, Clear Case, Clear Quest, PVCS and CodeTEST.
• Designed and developed the software using agile methodology.

Environment: .Net, C#, Oracle, Git, Clear Case, Clear Quest, PVCS, XML, WCF, SOAP, Rhapsody, UML, SCRUM, SQL Server, C, C++, QNX real-time OS, Multi-Threaded Programming, Serial Port Communication, TCP/IP programming, Visual Studio 2008/2010, MVC, Iron Python, VMware, Qt, Eclipse IDE and SUSE LINUX.

Senior Software Engineer

Confidential

Responsibilities:

• Software design and development for Security transactions. Transactions run on an IBM 4758 PCI Cryptographic Co processor, which sits on PCI slot on any device for example a computer, workstations, server, etc.
• Cryptographic support via the IBM Common Cryptographic Architecture (CCA) API includes DES, triple-DES data confidentiality DES message authentication, RSA Digital signatures SHA-1, MD5, MDC-2 and MDC-4 hashing DES and RSA key management, RSA keys to 2048 bit-length etc.
• Secured transactions that run on the Cryptographic processor handles the user input a message coming through the User Interface Control (UIC) verifies the integrity of the message by verifying the Signature using the appropriate keys. Once the message is verified, an appropriate output message is built, signed and sent to the intended recipient.
• Unit testing of independent set of secured transactions called Boxes. Integration of various boxes to build a postage meter to perform the various remote user / By Phone transactions and testing.

Environment: C, C++, Multi-Threaded Programming, Serial Port Communication, TCP/IP programming, Clear Case, Clear Quest, PVCS, XML, Rhapsody, UML, SQL Server, Visual Studio 2008.

Senior System Analyst

Confidential

Responsibilities:

• Design and development of customer selects for typing the numbers.
• Configuring the 802.11 wireless networks to Pocket PC.
• Design and development on Navigation button on keypad Dialer application using C++, eVC++.
• Unit testing of independent set of modules.
• Integration of various above modules to build a Keypad Dialer application and testing.

Environment: C++, eVC++, Multi-Threaded Programming, Serial Port Communication, TCP/IP programming, PVCS, UML, Visual Studio 2005.

Senior Software Engineer

Confidential

Responsibilities:

• Design and development of customer selects for setting the postage amount using the Keyboard press and displaying the amount for printing the postage Indicia’s on envelopes and Tapes.
• Implementation of Normal Presets, Custom Presets, Infrastructure Parameters, Confirmation Services and Accounts modules using C, Assembly.
• Implementations of Refills, Account balance, withdraw the funds from the postage meters using TCP/IP protocol via Intellilink.
• Unit testing of independent set of modules. Integration of various above modules to build a postage meter to perform the various remote user / By Phone transactions and testing.

Environment: C, Assembly, Multi-Threaded Programming, Serial Port Communication, TCP/IP programming, PVCS, Source Safe, Code Wright IDE.

Software Engineer

Confidential

Responsibilities:

• Designed and developed a RTOS for 32-bit microprocessor of the Zilog family.
• Developed real time embedded application using C and Assembly Language.
• Tested modules Semaphore, threads and scheduler on Z80382 board.

Environment: C, Assembly, Multi-Threaded Programming, Serial Port Communication, TCP/IP programming, PVCS, Code Wright IDE.