SUMMARY:

• An engineering enthusiast and self motivated Salesforce.com Administrator/ developer having 2+ years of experience in IT industry and having 1+ year of experience in Salesforce.com CRM, experience on working with JAVA, JavaScript, HTML4/5, CSS and Bootstrap • Salesforce.com Platform developer 1 Developer.
• Expertise in SFDC Development using Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Web Services, Components, Tabs, Custom Objects, Leads, Security Controls, Reports and Dashboards.
• Decent technical skills in Core Java and J2EE technology stack (servlets, JSP, JDBC).• Expertise in developing applications using technologies like Servlets, JSP, JDBC
• Expertise at administrative tasks such as User management, creating Profiles, Roles and Permission Sets, Workflow, Page Layouts, Alerts, Actions, Approval Processes Tasks and Events, Also created Email notification and templates, Reports and Dashboard.
• Hands on experience in implementing security and sharing rules at Object, Field and Record level for different users at different levels of organization and also creating various profiles and configure the permissions based on the organizational hierarchy
• Implemented and supported integration of Salesforce.com with external applications by using Web Services API, SOAP and REST.
• Experience on creating applications using Salesforce SFA applications based on Apex Language and leveraging Force.com Platform - - world's first commercial Software as a Service (SAAS) application in Cloud Computing Environment.
• Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.
• Integration of ERP with Jitterbit (Integration Platform as a Service - IPaaS) Adoption of unique identifier to reference ERP with CRM as a key field.
• Performed APTTUS CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows
• Creation of campaigns in Salesforce and manage all data from programs setup in Marketo to sync into campaigns in salesforce and Setup smart campaigns in Marketo to adjust data / set up alerts from forms filled / lead assignment in SFDC.
• Experience in integrating with external source by developing SOAP, Restful Apex Web Services and Force.com API 16 to Present
• Hands on experience on salesforce packages and Lightning . Implement Salesforce lightning components for small set of users within the organizations.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.
• Work well alone and as part of a team with excellent troubleshooting mechanisms and highly adaptable to different work environments
• Good leadership qualities to support the goals of the organization Willing to relocate: Anywhere Authorized to work in the US for any employer

TECHNICAL SKILLS:

Languages: Java, SQL, JSP, APEX

Salesforce Tools: Force.com Explorer, Force.com Data Loader

Salesforce.com: Salesforce CRM, APEX Custom Controllers, APEX Classes, APEX Triggers, APEX Web Services, Validation Rules, Formulas, Custom Objects, Visualforce PagesForce.com: IDE, Data Loader, SOSL, SOQL, Workflows & Approvals, Email Templates, Eclipse, Sandbox Testing

Web Technologies: HTML, CSS, Java Script

Databases: Oracle 9i/10g, MySQL, SQL Server

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Administrator/Developer

• Responsible for design and development of new Organizations and Demo Organizations, developed and build out of new Salesforce.com Organizations, and AppExchange Installations. Assigned to various client projects.
• Experience in creating new user accounts and configuring Salesforce.com to fit security needs at the user and organization levels.
• Experience in working with Salesforce.com sandbox, Integration and production environments.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Hands on experience in the areas of test planning, test execution, defect management, test efficiency, and Code Coverage.
• Designed various WebPages in Visualforce for customers to select a variety of services offered by the org and integrate them with the pricing team
• Created many Lightning Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Sound experience in writing, tuning of SOQL, SOSL queries, relationship queries in Apex Triggers, Controllers and used Statements and Database methods for performing DML operations
• Expertise in developing application user interfaces with JSPs, HTML, Java Script and DHTML.
• Configurations for CRM covering Middleware set up, Opportunity Management, Business Partners, Products, Organization Structure, Partner processing, User Status Management, Activity & Action Management (PPF), Easy enhancement Workbench, Date Management.
• Knowledge on using DLRunner which is a AppExchange package offered by 3 Creeks. It is a companion tool to command line Salesforce Data Loader and organizes batch jobs, provides more flexibility in how jobs are.
• Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).

Confidential

Jr. Salesforce Administrator/Developer

• Experienced in analyzing business requirements, Entity-Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships
• Involving in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to salesforce.com entity.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com. Used it to read, extract, and load data from comma separated values (CSV) files.
• Created various junction Objects and worked on different fields like Picklist, Formula Fields, Roll-up Summary. Created field dependencies between different fields.
• Implemented a Dynamic Service Invoker in OSB which performs the dynamic transformations and dynamic routing of different technology based services like JMS, SOAP and REST
• Created users, roles, public groups and role hierarchies, sharing rules and record level Permission have to provide shared access among different users.
• Created CPQ process using Apptus CPQ and CLM AppExchange tool in Quote. Integrated Apptus CPQ and CLM applications and automating processes on Salesforce platform.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Worked on APTTUS Contract Life Cycle Management (CLM) And Created and managed Role Hierarchy, Custom profiles and public groups
• Hands on experience in custom Integration of Force.com Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, App-Exchange Package & Custom Application, Sandbox data loading
• Experience in developing interfaces between SAP, Salesforce, REST and SOAP web-services
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Developed visual force pages using standard and custom controllers to add custom functionality to the UI as per the business requirements
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards

Confidential

Salesforce Administrator

• Manage ongoing support requests and administrative needs of users by effectively identifying, prioritizing and escalating issues.
• Successfully migrated code to Production after testing the code in sandbox
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Intensely worked with Apex Triggers, API integration.
• Involving in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Implementing the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developing email-to-case functionality to captures customer inquiries in the Service Cloud.
• Creating and used Email templates in HTML and Visualforce. Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Eclipse, Windows XP, Agile Database development technique.