SUMMARY:

• Certified Salesforce Platform Developer I and Certified Salesforce Administrator.
• Around 9 years of extensive IT experience including 5 years of CRM development and 4 yearsof experience as Salesforce Developer and Administrator using Force.com, Apex and Visual Force.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Highly skilled in Salesforce.com (SFDC) development and implementation
• Experience in implementing Apex Classes, Triggers, Batch Apex, Test Classes, Visual force pages, Webservicesetc to achieve complex business functionalities
• Experience in integrating Salesforce and other applications using SOAP and REST API Web services and outbound messaging
• Experience in using SOQL and SOSL.
• Strong knowledge of marketing, sales and service clouds.
• Experience in implementing CRM features like Lead, Account, Contact, Opportunity, Campaign, Case.
• Well experience in web to lead, auto response rules and escalation rules.
• Having good knowledge on Email templates, visual force page templates.
• Experience in creating Roles, Profiles, Page Layouts, Record Type, Assignment rule, Workflow Alerts, Actions, Outbound messaging, and Approval Process.
• Experience building reports and dashboards, customizing them as per user requirements
• Experience implementing data security/visibility rules using sharing rules, configuring OWD, creating criteria - based and owner-based sharing rules across various objects and sharing data to different set of roles in the organization.
• Created various profiles and configured the permissions based on the organizational hierarchy.
• Deployed Salesforce components using meta-data API across various sandbox and production instances with Change Set.
• Good Knowledge about managing Salesforce.com sandbox and production environments.
• Provided ongoingsalesforce.commaintenance and administration services including periodic data cleansing, custom objects, workflows
• Good commitment in meeting the deadlines and demonstrated competence as a good Team player.
• Excellent analytical, problem solving and interpersonal skills.
• Ability to learn new concepts fast.
• Consistent team player with excellent communication skills. Received multiple awards for my commitment to work and meeting the deadlines.
• Ability to diagnose and handle technical issues.
• Ability to manage data loads and data quality.

TECHNICAL SKILLS:

Salesforce.com Technologies: Standard /Custom Objects, Workflows & Approvals, Apex Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, Reports, Workflow Rules, Validation, Record Type, Role Hierarchy, Page Layouts, Dashboards, Force.com IDE, and Eclipse

Tools: Eclipse, Force.com Eclipse IDE Plug-in, App Exchange Applications, Netbeans IDE,SOAP UI, Toad, Tortoise SVN, Crystal Reports

Web Technologies: HTML, Javascript, JSP

Languages: Java, Apex, SQL, UNIX

Office Tools: MS Excel, MS Word, MS PowerPoint, MS Outlook

Databases: Oracle, SQL

Testing Methodologies and Tools: HP Quality Center, Unit, Integration, Regression Testing

PROFESSIONAL EXPERIENCE:

Confidential, CA

Salesforce Consultant

Responsibilities:

• Worked as a Salesforce Developer/Admin.
• Created/customized several Objects, tabs, Apps, web service integration, security and VisualForce pages.
• Installed packages and deployed changesets successfully to multiple environments.
• Utilized Google Charting API to create VisualForce pages showing Sweden maps that charted sales by state.
• Migrated data from Oracle database to Salesforce database using Dataloader.
• Developed Apex Classes, Apex Triggers, Components, Visualforce Pages and Controller classes for various functional needs in the application.
• Created Workflows, Approval processes, Validation rules and sharing rules.
• Set up Assignment rules, Web-to-Lead and Auto-Response rules.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Developed product capabilities using Force.com, APEX, and Visualforce.
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of salesforce.com
• Daily administration such as User setup, profile and roles, Validation Rules, Processes, managing workflow Rules etc.
• Database cleanup and importing data using data loader/Import Wizard.
• Designing various custom reports based on the client requirement.
• Worked on Sales and Service cloud consoles.
• Designing custom objects, custom fields, custom relationships, pick lists, record types, page layouts etc.
• Analyzing business requirements and converting them to Salesforce custom objects and create relationships amongst them, Entity relationship data model, Pages, Classes, Interfaces, Workflow rules, Email Alerts etc.
• Extensive experience in CRM Processes like Opportunity Management, Account Management and Case Management
• Mentoring the new team members.

Environment: SaleForce.com platform, C#.NET, ASP.NET, JavaScript, HTML, Apex, Visual Force, Apex Explorer, SOQL, SOSL, Triggers, Apex Data Loader, Custom Objects, Custom Tabs, Security controls, Reports and Workflow.

Confidential, Johnston, IA

Salesforce Developer

Responsibilities:

• Coordinated business process review meetings with multiple teams to establish standardized workflow processes.
• Performed tasks for data migration like Data mapping and Data loading.
• Involved in creating point to point integration using Web Services (SOAP) and REST based services to retrieve and update data in 3rd party and legacy systems.
• Created batch process to synchronize the daily CRM updates to CIX, MDM and other systems.
• Created Informatica jobs, so that updates to customer info could be pushed back to SFDC by keeping the daily replica in sync with.
• Created action filters, parameters and calculated sets for preparing dashboards and worksheets in Tableau.
• Omni-Channel allows administrators to automatically route any object that can be put into a Salesforce queue directly to agents to ensure critical assignments are taken care of in a timely manner.
• Experience in creating work items from records (leads, cases, chats, SOS calls), using Service Channels.
• Configured and tested Salesforce for Outlook.
• Experience in installing live chat.
• Creating custom, general use modules and components which extend the elements and modules of core AngularJS.
• Experience working social customer service application, built on a SaaS model, that empowers companies to manage all customer information and service.
• Experience working with Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps.
• Assisting in the creation of stories and the understanding business requirements.
• Participate in sprint and release planning activities.
• Worked with the Lightning App Builder to customize the Lightning Experience and Salesforce Mobile application.
• Synchronizing the Siebel master accounts with the Salesforce accounts.
• Extensive knowledge of CSS and JS methods for providing performant visual effects and keeping the frame rate above 30fps at all times.
• Experience in helping companies to run and improve their customer service using accounts, contacts, cases and solutions.
• Involved in Designing Visualforce pages with JavaScript Remote using client side technologies like JavaScript, JQuery, AJAX and CSS.
• Produce standard monthly reports using Tableau.
• Implemented a dynamic VisualForce page that displays variety of fields based on client requirements without making additional changes to code.
• Designed, developed and deployed Apex Classes, Scheduled Apex Classes, Controller Classes and Apex Triggers, for various functional needs in the application.
• Written Bulk API and SOAP based API code in Java for various requirements.
• Migrating Components to different environments using ANT, Eclipse and Change sets.

Environment: SaleForce.com platform, C#.NET, ASP.NET, JavaScript, HTML, Apex, Visual Force, Apex Explorer, SOQL, SOSL, Triggers, Apex Data Loader, Custom Objects, Custom Tabs, Security controls, Reports and Workflow.

Confidential

Salesforce Developer

Responsibilities:

• Interacted with various business team members to gather and documented the requirements.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon business requirement.
• Developed various Custom fields, Objects, Tabs, and validation rules.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Worked on integration of Salesforce with BizTalk servers with Outbound Integration.
• Worked on an application to track the claims and level of benefits that users are using.
• Worked on automating the process for communicating with Users.
• Involved in setting up Salesforce Outbound messages.
• Experience working with waterfall model where the requirements are very well documented, clear and fixed.
• Experience working with agile methodologies.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Worked on exporting and updating the data using data loader.
• Created various Reports and scheduled them as per the customer requirements.
• Created Workflow Rules, Field updates and Email alerts based on the Technical and Implementation design.
• Administered the profiles and created new permission sets considering the access level needed for each object and fields.
• Created Formula fields, Lookup and Master-Details relationships.

Environment: SaleForce.com platform, C#.NET, ASP.NET, JavaScript, HTML, Apex, Visual Force, Apex Explorer, SOQL, SOSL, Triggers, Apex Data Loader, Custom Objects, Custom Tabs, Security controls, Reports and Workflow.

Confidential

Java Developer

Responsibilities:

• Involved in the development cycle of the project following the design documents provided by the team lead using Swings, Core Java and JPA was used as ORM approach.
• Testing the application and then supporting the testing team.
• Developed the entire project from scratch and had good command on all the functional and technical aspects of the project.
• Was responsible for mentoring the new team members in the project.
• Had developed all the “User Help” documents for the entire product and then linked them to the “Help” Section of it.
• A patent was applied for this project from Confidential .