PROFESSIONAL SUMMARY:

• Over 8+ years of IT experience that includes 7+ years’ experience in Salesforce.com CRM Platform both as Administrator and Developer and 1+ years of experience with Java technologies.
• Certified Salesforce.com Developer with experience in understanding Force.com Apex Classes, Apex triggers, Visualforce, Batch Apex, Integration, REST, SOAP based Web Services, Force.com API, SOQL and SOSL, and Sales force AppExchange and JAVA.
• Certified Salesforce.com Administrator with experience in creating Custom Objects, Custom Formula Fields, Field dependencies, Relationships, Pick - lists, Custom Tabs, Validation rules, Work Flows, Approval Processes, Page Layouts, Search Layouts to meet the client’s requirement and functionality.
• Experience in SFDC Administrative tasks like creating Profiles, Permission Sets, Roles, Users, Record Types, Email Services, Reports, Dashboards, Tasks and Actions.
• Hands on experience implementing Role Hierarchies and Sharing Rules for system security design.
• Experience in working with Force.com Standard Objects Accounts, Contacts, Leads, Cases, Opportunities and Campaigns.
• Experienced in Service Cloud, Sales cloud, Collaboration Cloud for All partner portal, customer portal.
• Having very good knowledge on designing Functional Specification Documents (FSD), Technical Design Documents (TDD).
• Experience in Standard and Custom Controllers in Visualforce for development of custom Visualforce pages and components as required by business requirements.
• Expert knowledge on Web-to- Case and Email-to- Case.
• Used different data tools - Apex Data Loader, Import Wizard, SFDC Data Export and Mass Delete.
• Experience working with Salesforce.com sandbox and production environments.
• Good working knowledge in APEX (Synchronous Apex -SOQL, SOSL, DML, TRIGGERS Asynchronous Apex-Web Services, Batch apex), VISUALFORCE.
• Experience in developing complex business rules using Apex triggers, VF pages, Apex controllers and batch classes.
• Experience working on SOAP API and REST API and good knowledge on rational tools (Force.com IDE, RTC).
• Experience in Data Migration using Import Wizard, Excel Connector, Workbench and other integration tools like Informatica Cloud, Apex Data Loader.
• Experience in developing reliable and scalable enterprise J2EE applications using Servlets, JSP’s, JMS, JDBC, Hibernate, XML, EJB, Web Services, Java Script, HTML and DHTML.
• Exposure to entire Software Development Life Cycle (SDLC) and Agile Methodologies.
• Experience on web service technologies like HTML5, CSS, BOOTSTAP, JAVASCRIPT, XML and AJAX.
• Well versed in writing SQL, PL/SQL queries with Oracle, SQL SERVER databases.
• Strong analytical, de-bugging and documentation skills.
• Excellent communication and inter-personal skills; accustomed to working in both large and small team environments.

TECHNICAL SKILLS:

Force.com: Apex Controllers, Apex triggers, SOQL, SOSL, Visualforce (pages & Components), Force.com IDE (Eclipse), SOAP, REST.

SalesForce.com: Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects, Email Templates, Formulas, Validation Rules, Roles, Profiles, Packages, Service Cloud, Sales Cloud.

SFDC Tools: Force.com Data Loader, Import Wizard, Force.com Platform (Sandbox, and Production), Force.com Explorer, Connect offline, Dupe Eliminator.

Languages: Java, JQuery, Angular Js, CSS, APEX, VISUAL FORCE, OAuth.

Database: Oracle 8i/ 9i/ 10g/ 11g, Microsoft SQL Server 2000/2005/ 2008 , DB2,Infomatica

Web: HTML, XML, CSS, JSP, JavaScript, WSDL

Testing Tools: QC

Platforms: Windows XP/ VISTA/7, Red Hat Linux and Unix.

PROFESSIONAL EXPERIENCE:

Confidential, WI

Salesforce Admin/ Developer

Responsibilities:

• Worked on Sales cloud and marketing cloud. Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Created user Roles and Profiles, security controls and shared settings.
• Worked on various Salesforce standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and system audit trail setup.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Developed complex workflows and approval processes for automating business logic
• Worked with Integration and web services. Integrated Salesforce with legacy systems using   Apex Web services and outbound messaging.
• Implemented Apex Triggers with SOQL and SOQL queries.
• Created workflows like email alerts and field updates.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Supported the data migration activities for migrating the data from various business sources with the support of Salesforce CRM.
• Developed and deployed workflows wherever necessary.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Created email templates and inbound emails using Visualforce for the clients and customers.
• Developed Apex Test Classes with assurance of maximum code coverage.
• Customized the Dashboards to track the usage of productivity and performance of business centers and their sales teams.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Designed and developed Service cloud and integration.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, SOSL, SOQL, Workflow & Sales Cloud, Service Cloud, Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Eclipse IDE Plug-in, Windows XP.

Confidential, FL

Salesforce Admin/ Developer

Responsibilities:

• Setting Salesforce.com Application setup and customized the apps to meet organizational requirements.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Designed Visualforce pages with Controller Classes, Java Script, CSS and AJAX functionality.
• Implemented JQuery in the Visualforce pages for client side actions, validations and UI components rendering.
• Written Apex Triggers for the Standard and Custom objects and written SOQL, SOSL queries to fetch the data from the salesforce scheme.
• Created Apex Test Classes for unit testing Apex classes, Trigger, Web Services and Batch classes.
• Implemented custom validation rules, roll-up summary fields, formulas fields, assignment rules, escalation and sharing rules for the application.
• Designed Account Management, Lead Management, Opportunity Management and Case Management.
• Developed Workflow rules, Workflow Approvals, email alerts and field updates for business process.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and Lead generation statistics.
• Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visualforce sites) for business support and technical support for its channel customers. 
• Implemented the requirements on Salesforce.com Platform and Force.com IDE plug-in using Eclipse.
• Used data loader for Insert, Update, and Bulk Import or Export of data to/from Salesforce.com.
• Developed web services using Salesforce.com Web services API to provide data for third party clients.
• Developed Apex Batch, Scheduled classes by implementing Batchable, Schedulable interfaces to process large volumes of data.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Provided user support and bug fixing activities and performed with in SLA.

Environment: Salesforce.com, Apex, Visualforce, Siebel, Workflows, Approval Process, Controllers, WSDL, SOAP, REST, Web services, Batch, Schedule classes, Data loader, SOSL, SOQL, Service Cloud, Java Script, HTML, CSS, Eclipse Force.com IDE, J2EE,Windows XP.

Confidential, AUSTIN, TX

Salesforce Admin/ Developer

Responsibilities:

• Involved in requirement gathering from Business users.
• Created Time Case Assignment Rules, Workflow Based Rules and Escalation rules, Validation Rules and configured on demand Email2Case, Reports, Dashboards.
• Created and deployed various Apex classes, Triggers and Visualforce pages as part of the implementation.
• Field visibility permissions has been configured and maintained on the article display templates for internal, partner, customer and public knowledge base portals.
• Given knowledge user licenses & profile permissions for all the users and support specific profiles.
• Created Visualforce pages for customer portal, which will override the standard customer portal.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Managed and implemented the data entry and import processes to ensure proper data-quality standards using Apex Data Loader. Manipulated data in Excel using complex formulae.
• Involved in Working with Standard Salesforce features like Objects, Workflows, Record Types, Page layouts, Validation rules, Profiles, Roles, Reports, Dashboards, etc.
• Developed technical feasibility/alternatives, conceptual data requirements and determine operating requirements from Salesforce.com application’s perspective.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
• Worked extensively on Apex Triggers, Apex Classes, and Apex Test Classes, Visualforce pages to fulfill various business requirements.
• Deployed Configurations and Code between Salesforce Environments through various deployment tools like Force.com IDE, Snapshot, Ant Scripts, Cruise Control, and Change Sets.
• Worked on custom page using Visualforce page, JavaScript, CSS to capture users’ comments, which are posted as chatter feed on cases Converted Solutions to Knowledge Articles in multiple Instances.
• Worked on various service cloud items like Migration of Knowledge Articles to Salesforce, Migration of Cases from Legacy System Crmod to Salesforce using S2K tool recommended by Salesforce.com.

ENVIRONMENT: SaleForce.com platform, Visualforce, Apex Explorer, SOQL, Triggers, Snapshot, Apex Data Loader, Apex, JavaScript, HTML, CSS, AJAX, Migration Tool, Workbench, Custom Objects, Custom Tabs, Workflow.

Confidential, NYC

Salesforce Admin/ Developer

Responsibilities:

• Analyzed the business requirements and mapped to Salesforce.
• Involved in data migration from Excel to Salesforce using Apex Data Loader. Worked on Service cloud.
• Created user Roles and Profiles, security controls and sharing settings.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Developed Apex Classes, Visualforce pages and Apex Triggers to develop the custom functionality as per the requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Integrated Salesforce with Microsoft Outlook to synchronize contacts, events and tasks.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com S-Objects Used it to read, extract, and load data from comma separated values ( CSV ) files
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Configured and Integrated Salesforce with Oracle database.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Worked on Apex classes, controllers, controller extensions.
• Interact with Business Analysts and Developers to design better test plan and strategies based on the requirements of the business
• Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups.
• Designed various HTML Email templates for Auto-Response to customers.
• Deployment of code from sandbox to production using Force.com IDE tool.
• Created Visualforce pages and Visualforce components to achieve custom functionality.
• Wrote SOQL, SOSL considering the governor limits.
• Integrated Salesforce CRM with Siebel CRM explicitly using web services API.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

Environment: Saleforce.com platform, APEX Language, Visualforce - Pages, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in.

Confidential, Jersey City, NJ

Salesforce Admin/ Developer

Responsibilities:

• Analyzed the business requirements and mapped to Salesforce.
• Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Created user Roles and Profiles, security controls and sharing settings.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Created workflow and approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Developed Apex Classes, Visualforce pages and Apex Triggers to develop the custom functionality as per the requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Worked on Apex classes, controllers, controller extensions.
• Designed various HTML Email templates for Auto-Response to customers.
• Deployment of code from sandbox to production using Force.com IDE tool.
• Wrote SOQL, SOSL considering the governor limits.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

Environment: Saleforce.com platform, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visualforce (Pages, Component & Controllers), Web Services, Pages, Data Loader, CRM Fusion, HTML, Java Script, AJAX, Custom Tabs, Access and Security Controls, Code Migration, Eclipse, Force.com IDE.

Confidential

Java Developer

Responsibilities:

• Involved in Analysis, Design, Coding and Development of custom Interfaces.
• Involved in the feasibility study of the project.
• Gathered requirements from the client for designing the Web Pages.
• Participated in designing the user interface for the application using HTML, DHTML, and Java Server Pages (JSP).
• Involved in writing Client side Scripts using Java Scripts and Server Side scripts using Java Beans and used Servlets for handling the business.
• Developed the Form Beans and Data Access Layer classes.
• Fixed software bugs via JavaScript and CSS.
• Designed and built signup and login pages using HTML and JavaScript and used Parse to save user information on the cloud.
• XML was used to transfer the data between different layers.
• Involved in writing complex sub-queries and used Oracle for generating on-screen reports.
• Worked on database interaction layer for insertions, updating and retrieval operations on data.
• Deployed EJB Components on WebLogic.
• Involved in deploying the application in test environment using Tomcat.

Environment: Java, J2EE, JSP, Servlets, EJB, Java Beans, JavaScript, JDBC, WebLogic Server, Oracle, HTML, DHTML, XML, CSS, Java Script, Eclipse, Servlets, CVS, Windows.