PROFESSIONAL SUMMARY:

• An accomplished result oriented Salesforce Administration Certified with over four (4+) years of experience as an Administrator and Developer.
• Extensive experience in Administration , Customization, Configured Salesforce.com setup for enterprise wide implementation for over 600 users.
• Proficient in Sharing & Security rules, created new Profiles, Permission sets, and deleted unused profiles by 20% to reduce over burden of maintenance.
• Created more than 100 public groups for automating sharing process and created new users and provided appropriate permissions.
• Experience in Sales and Service cloud which includes Account, Contacts, Contracts, Campaign, Opportunities, Case Management, web to case, and email to case.
• Created web - to-lead, to support online lead capture, and designed various types of Email templates for auto response to customers.
• Implemented various custom applications, created custom objects when necessary, custom fields and custom Tabs as per business requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Experience in implementing various business process, added new Picklist values, Record Types, Field dependencies, Formula fields, and Validation Rules to the custom objects.
• Proficient in Data modeling: Creating Master-Detail, Lookups and Hierarchical Relationships, Junction Objects.
• Proficient in Process Automation: Implementing Workflows, Approval processes, Process Builder, Rollup Summary, Formula Fields and Auto Responses.
• Experience in using Apex Data Loader, Import Wizard, Informatica on Demand, SFDC Data Export, Mass Delete, Excel Connector etc.
• Extensive Data Analytics experience, created more than 100 custom report types to customize reports and dashboards for various teams/departments as per requirement.
• Reduce cases by implementing knowledge base and self-community for customers
• Experience in implementation Apex classes , Controllers , extensions & Triggers , Web Services , Visual force Pages , Components, Force.com .
• Experience in writing SOQL, SOSL queries in Apex Classes and triggers, experience in tuning SOQL queries.
• Perform unit testing, integration testing, and performance testing of new application functionality.
• Experience in evaluating AppExchange packages and installing and configuring the applications.
• Keep application users informed about system functionality and enhancements.
• Analytical, organized, enthusiastic to work in a fast paced and team oriented environment.
• Excellent communication and inter-personal skills, adaptive to new environments, self-motivated, team player, and enjoy working in multicultural environment.

TECHNICAL SKILLS:

Custom Integration: Custom applications on the Force.com platform, Custom Objects, Custom settings, and Tabs, Role Hierarchy, Workflow & Approvals, Reports, Dashboards, Security Controls, AppExchange Package

Tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Excel connector, Informatica on Demand

External User Integration: Customer, Partner, and Self-Service Portals, Web-to-Lead, Web-to-Case, Campaigns, Salesforce-to-Salesforce.

SFDC Technology: APEX Language, Apex Classes, APEX Trigger, Visual Force (Pages, Controllers & Extensions), Test Classes, S-Controls, Sandbox development & testing, Web Services

Database: MySQL, SQL Server

Languages: Apex, Java

WORK EXPERIENCE:

Confidential, Palo Alto, CA

Salesforce Administrator/ Developer

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Designed and developed VisualForce Pages for various functional needs in the application.
• Built custom buttons in order to view Confidential as well as Legal hierarchy on Account and Lead detail pages.
• Implemented Partner portal using Apex Classes and made it easier for the partner to view new upcoming collaboration features and policies.
• Wrote Apex Test Class (Methods) for SFDC testing.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Created workflow rules and defined related tasks, validation rules, Auto-Response Rules,
• Approval process, email alerts and templates, and field updates.
• Used Force.com developer toolkit including Apex Classes, Apex Controllers and Apex
• Triggers to develop custom business logic.
• Wrote Triggers for custom validation process.
• Responsible for creation of users, roles, profiles and customization of reports and dashboards as per the client requirement.
• Installed DupeCatcher app to identify, block and dedupe leads, accounts, and contacts during migration from MS excel and spreadsheets through Apex Data Loader
• Designed page layouts, components, custom reports for better sales performance and forecasting.
• Created search layouts to organize fields, custom links, related lists, and other components on record pages.
• Defined lookup and master-detail relationships on the objects.
• Used SOQL for creating Apex custom controllers and extensions.
• Implemented new enhancements, including creation of custom objects, custom fields, custom tabs.
• Added custom fields and validations to new and existing objects and added custom functionality using custom controllers and custom extensions.
• Implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies.
• Defined object and field level security.
• Customized page layouts for Campaigns, Leads, Opportunity, Contacts, Cases and Accounts depending upon user roles, and groups.
• Deployed web to case and email to case on self-service portal and email to case as case creation channels.
• Implemented validation rules, assignment rules and Approval Process to ensure proper authorization and to avoid saving invalid data.
• Created search layouts to organize fields, custom links, related lists, and other components on record pages.
• Created Junction object and appropriate fields to maintain many to many relationships between Accounts and Products.
• Deployed web to case and email to case on self-service portal and email to case as case creation channels.
• Implemented validation rules, assignment rules and Approval Process to ensure proper authorization and to avoid saving invalid data.
• Worked on the data mapping between the two source systems, identified and resolved the gaps in data.
• Involved in setting up partner portal where partners used Salesforce CRM to submit their deals for registration.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Configured and Maintained the Sandbox Environment for easy collaboration of Development.

Confidential, Mountain View, CA

Salesforce Administrator

Responsibilities:

• Involved in business requirement gathering, analyzing the requirement, documentation of requirements.
• Performed Sales & Marketing processes optimization through implementation of custom Salesforce logic like custom fields, objects, validations, associations, workflows and approval processes.
• Developed workflows and approval processes for various policy managements.
• Configure Role based Authorization on Object/Field Level.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Designed and developed Apex Classes, Controller Classes, Apex Triggers and Visual Force Pages for this application.
• Coded APEX triggers and created rule based automated workflows.
• Used Batch Apex to build an archiving solution that ran on a nightly basis, looking for records past a certain date and added them to the archive

Confidential, Fort Lauderdale, FL

Salesforce Admin

Responsibilities:

• Identified need of the business functionality and perform analysis to implement new system functionality along with different Business and Technical users.
• Implemented security settings, field accessibility, password policies, session settings, network access as per the company requirements.
• Created Dashboard that uses Visualforce page to display case associated with the organization.
• Enabled and Customized Self Service Portal for contacts and Accounts.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Responsible for prepare plan and data set for data migration from one legacy system to newly proposed system.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages