PROFESSIONAL SUMMARY:

• Over 8+ years of IT experience in application design, customization, development, support on SalesForce.com Platform, and in JAVA development.
• Salesforce.com professional with 5+ years’ experience specializing in project management, deployment, customization, and administration.
• Worked on the various Application modules such as Call center, Sales, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Strong knowledge of SDLC and experience with multiple implementations across various projects.
• Experience in developing customized applications on force.com platform using Apex classes and Triggers, Visual Force, Web Services API, Force.com IDE, SOQL, SOSL, SOAP based Web Services.
• Administered the SFDC application including system Configuration, Automation, Data setup and ongoing maintenance.
• Experience of Web - to-lead, Web-to-case, Email-to-case functionality.
• Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects creating the relationships/junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.
• Strong working experience on Sales Force Automation, APEX Controllers, Visual force, Batch jobs, Bulk triggers, Future methods, and TestClasses.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
• Experienced in Service Cloud Console with a good understanding of Case Management, Entitlements, Groups and Queues.
• Experienced working with salesforce.com sandbox and production environments, also with Eclipse IDE Force.com Plug-in environments.
• Experienced in Version Controlled Environments: Sub-Version and GIT.
• Documented and customized Case Management with Escalation Rules, Workflow, Approval Process, Validation Rules, Reports and Dashboards.
• Business processes mapping on SFDC platform and processes streamlining and re-engineering.
• Proficiency in HTML/XHTML, XML, CSS, JavaScript, AJAX, SQL, Java, PHP, SOAP-based web services.
• Experienced with Agile Development methodology.
• Technology savvy with aptitude and experience in adopting modern methodologies and innovative techniques to boost work efficiency.
• Able to lead, Multi-task, adapt to changes, and manage complex projects. Possess excellent communication.

TECHNICAL SKILLS:

Salesforce Technologies: Sales Force CRM, Apex Language, SOQL, SOSL, Visual Force Pages, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects,

Sales Force Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Apex Data Loader, Force.com Excel Connector, Force.com.

Web Technologies: UML, HTML, XML, XHTML, DHTML, SQL environments

Languages: Apex, C, C++, Java, Java Script, JQuery.

DBMS: Force.com Explorer, MySQL, Oracle 7.x/8.0.

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, FL

Sr. Salesforce Developer/ Administrator

Responsibilities:

• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Customized application to extend Salesforce functionality and wrote Apex Classes to provide functionality to the Visual force pages.
• Implemented/Implementing Security Settings and configured profiles and permission sets.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Implemented Apex Data loader “Command Line Interface (CLI)” to automate the data loading process for the sand box refresh activity.
• Designed various WebPages in Visualforce for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Involved in UI and DB Design for Mobile application.
• Created and used Email templates in HTML and Visualforce.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Worked on the security level setting in the company for all the levels.
• Used Salesforce Automation Process, Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed custom Visualforce pages and overrode default pages with our custom pages in communities.
• Involved in deployment of communities every week with changes being made and accepted by the end users.
• Worked on multiple Communities within our organization for different purposes.
• Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization.
• Responsible for setting up web service integrations.
• Implemented Inside sales telephonic plug-in application implementation.
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of Salesforce.com (SFDC).

Environment: Saleforce.com platform, Force.com IDE,Apex, Visualforce, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Email Services, Sales cloud, Service cloud, Security Controls, Visualforce Controllers, Sandbox data loading, Data Loader, SQL.

Confidential, Livonia, MI

Salesforce Consultant

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator.
• Managed and participated in all phases of the project, including Project Plans, Documentation, and Configuration.
• Administering users in salesforce.com with focus on setup profiles, roles and user management, Console Apps.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.
• Implemented case management automation to track and solve customer’s issues. Implemented Email-to-Case entry, web to case and manual case entry for entering customer’s cases in Cases Tab.
• Created Visualforce pages and embedded in standard layout, overrode case page.
• Used JavaScript, jQuery, Ajax toolkit for accomplishing various complex business requirements.
• Implemented Apex Classes, batch classes, test classes and Apex Triggers for various functional needs in the application
• Refactored apex code to improve the performance and followed best practices using maps, taking out SOQL and DML in loops to avoid hitting governor limits.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generating Reports and saved them for further access to the users.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Force.com IDE, Custom objects, Triggers, Batch Jobs, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, SQL Server 2008, Workflow & Approvals, Apex Classes, Conga App Extremes and Visual force Pages.

Confidential, Appleton, WI

Salesforce Developer/ Administrator

Responsibilities:

• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning permission, generating security tokens, validation Rule, upgrade installation.
• Designed, developed and deployed the Custom objects, Components,Visual Force Pages to suit to the needs of the application.
• Designed, developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX andAPEX Triggers for various functional needs in the application.
• Imported data from Seibel CRM into Salesforce using Informatica Power Center as part of Data Migration.
• Integrated Salesforce with external systems using SOAP and REST Web services.
• Worked on Validation Rules, Workflows, and approval processes.
• Responsible for helping to capture business requirements, identifying appropriate data sources, Data quality issues, Business transformation rules, mapping source to target.
• Performed Optimization Confidential both the Mapping Level and Session Level.
• Developed Test cases for Unit Testing of the Mappings, and also was involved in the Integration Testing.
• Involved in fallout analysis and fixing the issues.
• Worked with Data loader for migrating different records, updating them.
• Successfully moved the Sessions and Batches from the development to production environment.

Environment: Salesforce Platform, Custom objects, Custom tabs Permission sets, Validation rules, Visual Force, Workflow and approval process, data loader, APEX classes, Batch classes, triggers, Email services.

Confidential, Middletown, NJ

Salesforce Administrator

Responsibilities:

• Involved in User Management - Creating users, Roles, Profiles.
• Involved in SFDC application support for end users.
• Designed System Configuration Enhancements (Dashboards, Reporting, Page Layouts, Sharing Rules, Role Hierarchy, etc.)
• Develop and Deploy Apex classes and Apex Triggers from test environment to production using eclipse migration tool.
• Customized tabs for among different business users group and Business centers.
• Develop and Deploy SFDC Integrations with SAP and other applications using .Net/Biztalk environment and Force API.
• Created Sharing rules, Assignment Rules and Escalation Rules for Cases.
• Involved in reports development.
• Customize Work.com page layouts, fields.
• Develop Validation rules and workflows.

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse.

Confidential

Java Developer

Responsibilities:

• Gathered the business requirements from Clients.
• Design and develop the application using UML and Visio.
• Used AJAX and JavaScript for validations and integrating business server side components on the client side with in the browser.
• Developed the application using Struts Framework that leverages classical Model View Layer (MVC) architecture.
• Configured connection caches for JDBC connections.
• Used extensive JavaScript for creating the Global templates that can be used across the JSP Pages.
• Implemented MVC design pattern using Struts framework. 
• Developed Servlets, JSP's, Java Beans.
• Wrote Stored Procedures using PL/SQL.
• Involved in building and parsing XML documents using SAX parser.
• Created user and database objects such as tables, views, and indexes.
• Used CVS repositories for version controlling.

Environment: Java, J2EE, JSP, Servlet, Struts, PL/SQL Developer, Oracle, WebSphere Application Server, Ant, Eclipse, XML, CVS, MS Windows, UNIX.