SUMMARY:

• Accomplished, integrity - driven, bilingual Certified Salesforce Developer/Administrator with over 4 years of Salesforce experience
• Enormous success utilizing technology to support business objectives in Financial, IT and Retailing industries
• Strong technical background with business mindset to collaborate with multiple business units to define the scope of a project, analyse business requirements, design and develop applications
• Exceptional ability to use Salesforce out-of-the-box features to achieve functionality to minimize customizations and improve scalability and ease of maintenance
• Intensively worked on the customization and configuration of Salesforce components such as Objects, Fields, and Relationships.
• Specialized in controlling access to data using Profiles, Permission Sets, Organization-Wide Defaults, Role Hierarchies, and Sharing Rules
• Proficient in using Formula Fields, Roll-Up Summary Fields and Validation Rules to manage business logic, and Process Builder, Workflow, Visual Workflow and Approvals to automate tasks and improve efficiency
• Great knowledge of Sales, Service and Community Clouds, Data Management, Salesforce1 Mobile App, and Reports & Dashboards
• Extensive experience with Salesforce development using Apex Classes, Apex Triggers, DML, SOQL, and Visualforce
• Expertise in UI configuration tasks such as creating and customizing Navigation, Buttons, Links, Page Layouts, and List Views
• Experience with Lightning Experience, Components and Lightning Design Systems with technical background in front-end development using HTML 5, CSS 3, and JavaScript
• Proficient in writing and implementing Test Classes to achieve 75% or higher test coverage
• Ability to independently deploy applications from Sandbox to production with Change Sets and Force.com IDE to place implementations and support vendors, clients, and end-users
• Profound understanding of SDLC with hands on experience in Agile and Scrum methodologies, and version control system Git
• Verifiable track record of developing complex applications while delivering on time and above expectations
• Self-motivated team player with excellent communication and problem-solving skills

TECHNICAL SKILLS:

Salesforce Technologies: Force.com, Data Modeling, Data Management, Data Security, Business Logic, Process Automation, Salesforce1, Apex Triggers, Visualforce Pages/Components, Reports & Dashboards, UI Customization, Salesforce Connect, Lightning, Sandbox

Databases: MongoDB, MySQL

Languages: Apex, Lua, HTML 5, CSS 3, SQL, Java, Python, JavaScript

Web Technologies: Ajax, JQuery, Bootstrap 3

Web Services: SOAP, REST

Platforms: Linux, Mac OS, Windows

Tools: SAP ERP, Eclipse, Git, MS Office (Word, Excel, PowerPoint, Access, Project, Visio)

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta,GA

Salesforce Developer

• Work closely with the IT department and various business stakeholders to drive and facilitate development of requirements, specifications, and use cases for assigned project
• Perform detailed analysis of business and technical requirements and design the solution by customizing various standard objects including Account, Lead, Contact, ContentDocumentLink and Case
• Build various Visualforce/HTML Email Templates that will render email content dynamically to send notification emails in various scenarios including document expiration and document needs revision notification
• Use Lightning Design System to develop partner community landing page with Lightning look-and-feel and provide a more interactive and modern user interface
• Work with Salesforce Premier Support to understand Lightning limitation and workarounds and enable Salesforce Shield to protect sensitive data
• Create Lightning Action for 3rd-Party API Integration and research on the difference between Salesforce Classic and Lightning and offer complex solutions for various scenarios
• Skillfully perform Salesforce application configuration, testing and evaluation on Community Cloud with Process Builder and Flows to manage cases and track application progress and document status
• Attentively create Roll-up Summary fields, Formula fields, and Validation Rules to better perform business functions
• Expertly design, configure and deploy Custom Objects, Page Layouts, and Custom Tabs to suit to the custom needs of the application
• Design, develop, document, test, debug, and deploy Apex Triggers on numerous objects to improve operation efficiency
• Create Users, Roles, Queues and Public Groups and set up Profiles , Role Hierarchies, Sharing Rules, Object and Field Level Security and Record Level Permissions to provide shared access among different users and protect sensitive information
• Customize List Views, Apps, Home Page, Reports and Dashboards to provide users a more intuitive user interface with useful information and insight
• Perform version control tasks with Git and regularly document and deploy components using Change Sets

Confidential, New York,NY

Salesforce Developer

• Interact ed with various 3 rd party vendors, users, and stakeholders for gathering the requirements for Salesforce implementation and document the business and software requirements
• Interacted weekly with business units and business owners to understand business processes and key requirements, and proactively worked to resolve client issues
• Create d Master-Detail Relationships to implement Roll-up Summary Fields to aggregate data from child records on the parent
• Developed Apex Classes for numerous applications and migrate them from sandbox to production after testing
• Implemented numerous Apex Triggers to preform numerous custom database actions
• Use d Data Loader to import and export the data into and from different Salesforce organizations
• Utilize d Process Builder and Workflows to define related tasks, time triggered tasks, email alerts, and field updates
• Skillfully utilized Salesforce Connect to access real-time data from external system by using external objects in Salesforce
• Develop ed various Reports & Dashboards to assist managers to better utilize Salesforce as a sales tool
• Led offshore Tier 3 developer to support the deployment, production and implementation of Salesforce applications, as well as end-user training and troubleshooting
• Customize d Salesforce1 Mobile Application to provide a responsive user interface and greatly improve usability
• Worked with Salesforce support to address the technical challenges and governor limits and addressed the issues posted in System Testing and UAT Testing and reported from client side

Confidential, TX

Salesforce Consultant

• Actively participated in the analysis and business requirements gathering to develop detailed functional requirements and create clear, concise and complete functional specifications & requirements documents
• Applied deep functional knowledge of Salesforce systems to customer needs and requirements and conducted analysis of systems specifications to address business challenges
• Created Visualforce Pages to organize custom fields, buttons, tabs and links, page layouts, related lists , and other components as per organization requirements
• Customized interactive and user-friendly Visualforce pages with JavaScript, CSS 3, HTML 5, and Bootstrap 3 to greatly improve the overall design and functionality
• Identified current data gaps and analyzed data conversion requirements to ensure the data quality and integrity
• Intensively worked on standard objects such as Leads, Accounts, and Contacts and created several Reports and Dashboards to track the performance and growth
• Carefully integrated Salesforce with SAP system via web services (REST) to improve system functionality
• Efficiently utilized Eclipse IDE with Force.com Plug-in environment to develop user interface and business logic
• Meticulously developed conversion and system implementation plans and recommended changes in configuration, maintenance, and standards

USAA Plano,TX

Salesforce Engineer

• Analyzed user/business system requirements with the business team and converted the requirements into detailed design documents of applications
• Participated in design meetings and consulted with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives
• Independently installed, customized and integrated new Salesforce features and function to meet business requirements
• Worked with experienced team members to conduct root cause analysis of issues, review new and existing code and perform unit testing
• Created system documentation/play books and participated in weekly status meeting as a reviewer and contributor in requirements, design and code reviews
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation rules and formula fields to the custom objects
• Created User Accounts, Roles, Public groups, Role hierarchies, sharing rules, Field and Record level permissions to manage sharing access among different users
• Implemented Sales and Service Cloud and integrate d Salesforce with Oracle systems using Web Services ( SOAP )
• M ade recommendations for enhancements and modifications to improve system usability, performance, efficiency, internal business process, and reporting

Confidential, TX

Salesforce Administrator

• Designed and created the underlying data structure and data flows to support the application build
• Facilitated day-to-day administrative and feature enhancements, which include multiple user setup, profiles & roles setup, customization of objects and their related components
• Perform routine review of code, configuration, data, and usage to ensure long term viability, integrity, and adoption
• Supported users of Salesforce and Customer Communities and configured security settings
• Involved in root cause analysis of issues reported by customers and provided solutions in a limited time frame
• Provided recommendations on process and system improvements based on new Salesforce features and functionality
• Worked closely with customers on end-to-end testing and UAT, including complete testing of end-to-end functionality and troubleshooting