PROFESSIONAL SUMMARY:

• Confidential has been working with the Salesforce and Force.com platform for the past 10 years as a Certified Salesforce Partner, Salesforce Solution Architect, Technical Architect and Senior Developer. He has functional and technical management skills and interacts with business to gather requirements and prototype proof of concepts. Confidential has experience working with onshore and offshore teams, best practice development in Salesforce and Force.com, and release management.
• Confidential has worked with B2C and B2B sales cloud, service cloud, marketing cloud, and CPQ/SteelBrick/InvoiceIT. He has experience with development lifecycle, repositories, and best practice/Center of Excellence governance of Salesforce in an organization and Salesforce practice. He has architected, developed, and administered more than 25 Salesforce projects in the past eight years with various scope and complexity requirements, including:
• AngularJS, Bootstrap, NodeJS, Javascript/JQuery, Visualforce using Communities and Force.com Sites, SLDS, Lightning Components (Aura), Lightning Connect.
• Presentation mashups to backend customer transaction data, charts, content, HTML5 video, lookups to product catalogs, order entry. Creating Visualforce pages and Salesforce data to external webpages.
• EAI/ESB experience consuming master data from SAP and MS - SQL, working with tools such as Cast Iron, Mulesoft, Informatica Cloud, Demand Tools, Relational Junction, Talend, iBolt, RSSBus, Boomi, SnapLogic, Jitterbit, Scribe, CozyRoc, Menticorp, etc. for migration, replication, integration/synchronization, and transformations.
• Contracts, Agreements, Registrations, E-Commerce integrations (i.e.: DocuSign, Authorize.Net).
• Implementation and development experience with third-party applications and Salesforce: Apttus, Steelbrick, FinancialForce, Marketo, Eloqua, Pardot, ExactTarget, Twillio, ServiceMax, Glovia, Conga, Qlikview, Amazon AWS
• Integration using native desktop and ERP connectors, including Microsoft Outlook, Google Apps.
• Tools to extract, transform and load data from and to Salesforce via real-time and batch interfaces; stored procedures in SQL to normalize flat files across multiple objects in Salesforce. MS-SQL DBA Certification.
• Consuming WSDLs via SOAP API, HTTP callouts, and REST-based. Creating webservices in Salesforce to integrate and improve security over native SF BULK/SOAP API.
• Softphones, Open CTI, CTI Dialers, SMS Integration
• Data cleansing tools including Data.com, mastering customer data in Siebel, DUNS integration; CRMfusion Demand Tools for deduping, reassigning, converting and backing-up records.
• Experience with governor limits including those that require use of batching, bulkifying, and scheduling.
• Unit testing governor limits including Test.startTest () and Test.stopTest ().
• Working with DocuSign and EchoSign to send forms to customers and partners for electronic signatures. Triggers to update status fields in Salesforce, notifications, workflow, and approval processes. For example, an Affiliate URL that the partner sends out to their contacts. The URL pulls up a Visualforce page using Force.com Site. The partner’s end user completes the form, which sends a service agreement to the end-users for their e-signature. Security to store data in a validation custom object, which fires a trigger to populate a partner lead custom object; then erases record from the public-facing validation object. Sales rep is notified, clicks the Approve or Duplicate button on the partner lead, which triggers creation of an Account, Contact, and Service Agreement record in Salesforce.
• Junction wrapper objects to enable use of Document Types on Feed Items.
• Activity management, custom case management and custom Console, compound views.
• Daily demos using JIRA Agile for managing user stories and developer and QA tasks.
• Helper Handler classes to consolidate triggers on objects.
• Continuous integration control using Jenkins, Hudson, ANT scripts/migration tool. Version control with GIT, SVN.
• Analytic Snapshot, Aggregate Results, SF Content, SSO, Person Accounts, Role Hierarchy, Profiles, Mobile Apps (Salesforce1), AppExchange ISV, Eclipse Packaging and Build XMLs, Multi-Currency and Translation Workbench, Canvas Apps, Database.com, Data.com, Chatter, Lightening Connect and Lightening UI.
• Experience with ObjectiveC iTunes app development and deployment with test flight, and AppExchange development and deployment of Salesforce and Force.com apps.
• Confidential is a Salesforce subject matter expert who has worked directly/internally at Salesforce. He has worked with nearly every Salesforce feature and functionality, including every Salesforce role across the development lifecycle; from inception/kick-off, requirements gathering, business process optimization, prototyping and proof of concept development in test environments; solution and technical architecting; preparation of functional and technical specifications; development of pages, controllers, triggers and classes; test scripting, unit testing, system testing, performance testing, security testing, UAT testing, user and administrator training, application support, CRM assessments, ERP integration, strategy/management consulting, financial management, and business development. Confidential has 15 years of experience with CRMs and 25 years of IT experience in general.
• With the variety of implementations over the years, Confidential has accumulated knowledge, deliverables, and best practice for how to approach a new project to ensure successful use of the Salesforce product as measured by user adoption, security, performance, data quality, scalability, and the ability to develop business solutions rapidly on the platform. He also has experience managing Salesforce projects.

TECHNICAL SKILLS:

• Salesforce.com EE/UE/PE/NPSP
• Financial Cloud
• Health Cloud
• Sales Cloud
• Service Cloud
• Marketing Cloud (ExactTarget
• Pardot)
• CPQ/SteelBrick/InvoiceIT
• Community Cloud (Partner
• Customer
• Employee Portals)
• Force.com Platform
• Wave Analytics
• Lightning Components
• SLDS
• Salesforce1
• Mobile Development
• Apex
• Visualforce
• Chatter
• Force.com Sites
• Data.com
• Linked-In Sales Navigator
• SalesGenie
• Email Hunter
• Export to CRM
• Engagement Studio
• Database.com
• Heroku
• AppExchange ISVforce
• Social.com
• Work.com
• Desk.com
• Remedyforce
• Case Management
• Solutions
• Articles
• Knowledgebase
• Live Agent
• Open CTI
• Axure RP7 and Keynotopia Wireframe Prototyping; Deployment Expertise
• Eclipse Helios Force IDE
• Jenkins Continuous Integration
• Source Control
• SVN/Subversion
• Perforce
• GIT
• Bitbucket
• JIRA Agile
• Kanban
• Scrum
• Glovia Order Management
• Inventory Management SAP R3 ECC
• NetSuite
• IDocs
• BAPI
• OAuth
• SSO
• SAML/ADFS (Federated/Delegated)
• Siteminder
• Ping Identity
• Salesforce Identity
• EAI & UI Integration
• Mulesoft ESB
• Relational Junction
• Apex Data Loader
• Workbench
• Informatica
• Talend Open Studio
• Jitterbit
• Cast Iron
• DataPower
• Visualflow
• Cloud-Based Flow
• Apex Web Services API
• SoapUI
• Web API
• SMTP/Email Relay
• Confluence
• Bamboo
• Selenium
• SymbioTeam
• Jira
• Rally
• Agile Accelerator
• Boomi AtomSphere
• SnapLogic
• Scribe
• CozyRoc
• RSSbus
• iBolt
• Menticorp
• Riva Cloud
• DreamFactory Snapshot
• DemandTools
• Cloudingo
• DupeBlocker
• RingLead
• GridBuddy
• Qlikview
• Actian
• Teradata
• Cognos
• Business Objects
• Crystal Reports
• AppExtremes Conga Composer
• Drawloop DDP
• EchoSign
• DocuSign
• MS Dynamics CRM/POS/NAV/GP
• QuickBooks Pro/Enterprise
• FinancialForce
• Apttus CMR/CPQ
• Big Machines
• SteelBrick
• QuoteQuickly
• ServiceMax
• Twilio
• Five9
• ININ Dialers
• Vertical Response
• ExactTarget
• Mail Chimp
• Mandrill
• SendGrid
• Marketo
• Eloqua
• iContact
• Constant Contact
• Genius
• Act-On
• Cirrus Insight
• InsideView
• Pardot
• Radian6
• GeoPointe
• FunnelSource
• Google App Engine
• Taulia
• InGenius
• ShoreTel Sky
• ShipCRM
• Zyme ChannelView
• Rypple
• WorkDay
• Jobscience
• Xactly
• SpringCM
• Eventley
• Gigya
• EnrollmentRx
• Replicon
• Harvest
• Concur
• ExpenseWire
• SpringAhead
• LiveTecs TimeLive
• Clarizen
• Gantter
• Sparx Enterprise Architect
• Visualforce
• HTML5
• CSS3
• JavaScript
• jQuery
• Angular
• Boostrap
• Ionic
• Cordova
• JSON/REST
• XML/SOAP
• Lightning Connect/Builder
• Lightning UI
• Canvas Apps
• Connected Apps for Chatter
• Firebug
• Checkmarx
• Amazon AWS (EC2/S3/RDS/RightScale)
• Box
• Dropbox
• Google Drive
• Adobe Flash/Flex/Air
• Microsoft Office 365
• BPOS
• AppRiver
• Apptix
• Emptoris
• Treehouse
• SharePoint WSS/MOSS/Designer
• Skinner
• BDC MetaMan
• InfoPath
• Exchange
• Blackberry BES
• Android
• iPhone/iPad (Xcode/Objective-C/Swift)
• RhoMobile
• Sencha
• iScroll
• SpringCM
• OnBase
• RightFax
• OpenText
• Vignette
• Laserfiche/Kofax
• LiveCycle
• PaperPort
• eScan-IT
• Interspire
• Open-Xchange
• iMIS
• Amicus Attorney
• Lawson
• Endeca
• Aldelo
• PPI Global Pay
• Authorize.Net
• PowerOLAP
• Microsoft SQL Server SSAS/SSIS/SSRS
• Visual Studio C# ASP.NET
• Team Foundation Server
• LINQ
• Silverlight WCF
• Expression
• DotNetNuke
• PHP/MySQL
• Zimbra
• RightNow
• SugarCRM
• Zoho
• Siebel
• SalesLogix
• Goldmine
• Microsoft Office
• Visio
• Mindjet MindManager
• MS Access
• MS Project
• Adobe Photoshop
• Illustrator
• Dreamweaver
• Adobe Genesis
• Adobe Online Marketing Suite (Omniture)
• Hostgator
• Wordpress
• Joomla
• Drupal/Acquia
• Plone
• Google Analytics
• Feedburner/RSS
• Citrix MetaFrame/Presentation Server/XenDesktop
• XenApps
• XenServer
• Microsoft Hyper-V
• VMware ESX/vSphere
• Microsoft Azure
• Windows Server 2000-2008
• Active Directory
• IIS
• PowerShell
• SMS/SCCM
• MOM/SCOM
• GPO
• WSUS
• NetScaler
• Quest Migration Manager
• DoubleTake
• Macintosh
• Red Hat Linux
• NetWare
• ZENworks
• PlateSpin Migrate
• Cisco R/S
• IOS/SDM
• CiscoWorks
• IDS/IPS
• PIX/ASA
• ISA
• WireShark
• SonicWall
• CheckPoint
• Symantec Endpoint/Enforcer
• Altiris
• SolarWinds
• Uplogix
• Backup Exec
• BakBone NetVault
• EqualLogic
• NetApp
• SpectraGuard
• GeoVision
• Call Manager
• Unity Express/UC500
• Microsoft OCS/Lync
• Live Meeting
• Webex
• ShoreTel
• Inter-Tel
• TeleVantage
• RingCentral
• Skype
• Fonality
• Dialogic
• Brooktrout
• Polycom
• Teliris

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Consultant / Architect / Developer / Lead

• Architect and developer of salesforce, marketing automation, order entry, and customer service solutions. Proficient with Apex, Visualforce, Web services, Salesforce and Force.com; Center of Excellence and Governance.

Confidential

CRM Consultant / Administrator / Engagement / Project Manager

• Microsoft SharePoint, MS Exchange, Dynamics CRM, unified messaging and call center solutions

Confidential

CRM/CTI/Call Center Consultant / Administrator / Engagement / Project Manager

• LAN/WAN and telephony, unified communication solutions using Inter-Tel, ShoreTel, Cisco, TeleVantage, Novell GroupWise, Lotus Notes, Microsoft Exchange, Goldmine, Saleslogix, SharePoint, Citrix, Adtran, Nortel, Polycom, Tandberg

Confidential

Software Developer / Business Analyst

• RBase, DBase, FoxPro and Borland applications and reporting for financial service industry