SUMMARY:

• 8+ Years of IT experience that includes over 5+ years of experience in Salesforce.com CRM Platform and 3 years of experience as a QA and one year of strong Lightning knowledge.
• Hands on Experience in implementation and customization of Salesforce.com using Custom Applications, Custom Tabs, Custom Objects, Analytic Snapshots and Dashboards.
• Explicitly worked on custom objects, custom fields, Pick - lists, page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules.
• Maintained and supported various Functional areas like Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Cases, Quotes and Activities.
• Experience in Salesforce.com administration including creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Tasks and Actions.
• Configured and maintained user security permissions in compliance with organizational needs.
• Hands on experience in developing and configuring Reports, Custom Reports, report folders, report extractions, Dashboards for different user profiles based on the requirements.
• Worked on integrating external websites with Salesforce CRM for generating web-to-leads and web-to-cases.
• Experience in both Sales & Service Cloud related objects.
• Administration, Configuration, Implementation and support experience on Salesforce.com platform.
• Experience in customizing the standard objects, creating the custom objects, Interfaces, Relationships, Workflow rules, triggers, Data Validations, force.com Approval Processes Visualforce pages, Apex classes and business logic according to the business requirements.
• Hands on experience in Salesforce.com Development by developing the presentation layer in Visual force and business logic in the Apex by creating/using the Classes, Standard Controllers, Custom Controllers, Controller Extensions and Web Services API.
• Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.
• Knowledge on Integrating, CPQ and Reporting systems with Salesforce REST APIs
• Konwledge in Implementing CPQ solution using Apttus CPQ & Contract Management for various customers.
• Proficient in designing of custom objects, custom fields, Pick list, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Strong working knowledge in querying Salesforce.com database using SOQL&SOSL queries using Force.com Explorer.
• Experience in front-end development using HTML, Java Script, CSS and AJAX Tools.
• Good understanding of ETL tool such as Apex Data Loader.
• Experience in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, development, deployment and maintenance of web-based object oriented enterprise applications.
• Skilled in Test Driven Development and Agile Development.
• Expert level skills in interacting with Business users & Product Owners to analyze and understand the Business Process requirements.
• Ability to quickly prioritize and take on multiple projects with good time management skills.

TECHNICAL SKILLS:

Languages/Methodologies: Apex, Visualforce, C#, JavaScript, Agile, Java, J2EE

Technologies: Salesforce, Apex C#, Java, JavaScript, SQL.

Tools: and Utilities: Data Loader, Force Eclipse IDE, Ant, Visual Studio Visual Studio Team Suite, Subversion, IE Web Developer, Mozilla Firebug, SaaS

Web/Application Servers: Tomcat Server, IBM Web Sphere

Databases: Oracle, SQL server 2000/2005/2008

Operating Systems: Windows XP/ VISTA/7, Linux and Unix.

PROFESSIONAL EXPERIENCE:

Confidential, San Ramon, CA

Sales force Developer/Administrator

Responsibilities:

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case).
• Worked with the Salesforce Lightning using lightning pages, components in the lightning app builder.
• Experience working with Salesforce.com sandbox and production environments.
• Worked with Visual force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Batches, Apex Web Services, App Exchange deployment, Apex Classes and Apex Triggers.
• Scheduling Apex jobs for processing large records.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Developed Apex Triggers, Apex Classes and Test Methods using proper controls & syntax and also experience in writing unit test cases.
• Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, SOAP,REST) & web integration with SDFC.
• Worked on configuration, security and security controls aspects of Salesforce
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Provided support for ongoing Salesforce maintenance by reviewing trace logs, developing action plans and other administration services including periodic data cleansing, workflows and approvals.

Environment: Saleforce.com platform, Force.com ide, Data Loader, HTML, Doc E-sign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading,.

Confidential, Northbrook, IL

Salesforce Developer/Administrator

Responsibilities:

• Worked on Apex Data Loader for doing various activities.
• Maintained user roles, profiles, and security and approval process.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs and implemented the business logic as per the requirements.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Automated multiple Business processes by Developing Batchable and Schedulable Apex jobs, Triggers and workflows Rules.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Designed, and Implemented the Custom Business objects, Entity-Relationship data model, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Involved in designing junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Created custom reports and enhanced Salesforce.com environment as per user needs.
• Developed Email handlers using Apex for generating PDFs from Leads received from several sources using Apex.
• Worked in Data Migration from Traditional Applications to Salesforce Using Data Loader Utility.
• Created new custom objects, assigned fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Cases, Solutions Activities and Customized Objects for Layouts, record types and validation rules.
• Involved in Case Management with Workflow & Approval Process, User Entitlements and Role hierarchy for Salesforce.com Applications
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.

Environment: SalesForce.com CRM Application Platform, Apex Language, SOQL, SOSL, Visualforce, WSDL, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, SOAP, Web Services, Reports, Eclipse.

Confidential, Bellevue, WA

Salesforce Developer/Administrator

Responsibilities:

• Extensive experience in lead case management (Web-to-Lead, Email-to-Case).
• Experience working with Salesforce.com sandbox and production environments.
• Worked with Visual force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Batches, Apex Web Services, App Exchange deployment, Apex Classes and Apex Triggers.
• Scheduling Apex jobs for processing large records.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Developed Apex Triggers, Apex Classes and Test Methods using proper controls &syntax and also experience in writing unit test cases.
• Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, SOAP,REST) & web integration with SDFC.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Environment: Salesforce.com platform, Force.com Sites, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP Pro.

Confidential, Naperville, IL

Salesforce Developer/Administrator

Responsibilities:

• Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunity, Leads, Campaigns, Reports and Dashboards .
• Designed, developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application. Designed, developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Involved in designing the architecture of integrating various external systems to Salesforce.com.
• Integrated using Web Services (SOAP) technology for extracting the data from external systems (SalesLead Integration, LeadAmex, and Incentives Tracking System) to display in the pages of salesforce.com.
• Worked with Apex Data loader for loading the Leads, Opportunities and their related activities into salesforce.com.
• Developed data migration scripts and also implementing data cleansing tools.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of the application.
• Successfully moved the Sessions and Batches from the development to production environment.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.

Environment: Saleforce.com platform, Seibel CRM, APEX Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, HTML, Java Script, Web Services, Sandbox, Eclipse IDE Plug-in .

Confidential, New York, NY

Salesforce Administrator

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com and using other Platform based.
• Designed and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Developed and configured various Reports and Report Folders for different user profiles based on the organization initiatives.
• Implemented case management automation (on Case Object) to track and solve customer’s issues. Implemented Email-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Customized security, role hierarchy, Web- to-Lead, forecasting, multi-currency, products, pricing and many other features of SFDC.
• Day to day support of the installation as system administrator.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Windows 7.

Confidential

Quality Analyst

Responsibilities:

• Promoted from junior QA tester role within two months of hire, outpacing ABC’s typical six-month timeline for junior testers. Recognized for developing excellent test plans/scripts and rapidly discovering defects.
• Contributed to high-reliability technology releases as a result of thorough testing that helped maintain industry-leading sales ranking, market share and customer-satisfaction rating.
• Isolated deeply embedded software flaw in new version of company’s cornerstone software product prior.
• Employed a “test-to-break” approach on testing initiatives and clarified ambiguous requirements to ensure the effectiveness of all test plans.
• Improved the documentation of QA testing practices to enhance their repeatability, saving time and money and encouraging testing standardization and best practices.
• Quality Audit Report for each request, etc.
• Involved in creation and implementation of Test Procedures, Test Plans and Test Scripts. Experience in writing Test Plans, defining Test Cases, developing and maintaining test scripts, analyzing the results of scripts, interaction with team members in fixing the errors.