SUMMARY:

• Accomplished, integrity - driven Salesforce Developer/Administrator with over 15+ years of IT experience
• Over 7 years of Salesforce experience with enormous success utilizing technology to support business objectives
• Work experience in Financial, Insurance, Automotive and Technology industries
• Ability to collaborate with multiple business units to define the scope of a project, analyse business requirements, design and develop applications
• Extensive experience with Salesforce Development using Visualforce and Apex
• Specialized in implementing SOQL and SOSL in Apex Classes and Apex Triggers
• Intensively worked on the customization and configuration of Salesforce components such as Objects, Fields, Tabs, and Page Layouts.
• Great knowledge of Sales and Service Clouds, Formula Fields, Validation Rules, and Data Migration
• Expertise in Salesforce Administration tasks such as creating and configuring Profiles, Roles, Users, Page Layouts, Email Services, Actions, and Events
• Proficient in using Workflows & Approvals to automate tasks and improve efficiency, and Reports & Dashboards to present data and provide useful insights
• Ability to effectively integrate Salesforce with other applications using web services such as SOAP, RESTful and Lightning Connect
• Strong technical background in front-end development using HTML 5, CSS 3 & JavaScript
• Profound understanding of SDLC with hands on experience in Agile and Scrum methodologies
• Experience with version control system Git and issue tracking software JIRA
• Proficient in writing and implementing Test Classes to achieve 75% or higher test coverage
• Verifiable track record of developing complex applications while delivering on time and above expectations
• Self-motivated team player with excellent communication and problem-solving skills

TECHNICAL SKILLS:

Salesforce Technologies: \ Languages Salesforce CRM, Salesforce SFA, Workflow &\ Apex, HTML 5, CSS 3, SQL, Java, \Approvals, Apex Classes, Apex Triggers, \ Python, JavaScript\Apex Schedulers, Custom Objects, Visualforce \Pages/Components, Reports, Dashboards, \Apex Data Loader\

Databases: \ Web Technologies SQL Server, Oracle, MySQL\ Ajax, JQuery, Bootstrap 3\

Web Services: \ Platforms SOAP, RESTful \ Linux, Mac OS, Windows\

Tools: SIEBEL, Eclipse, Git, MS Office (Word, \Excel, PowerPoint, Access, Project, Visio)\

PROFESSIONAL EXPERIENCE:

Confidential, Aliso Viejo, CA

Sr. Salesforce Developer

Responsibilities:

• Actively participate in the analysis and business requirements gathering to develop detailed functional requirements and create clear, concise and complete functional specifications & requirements documents
• Apply deep functional knowledge of Salesforce systems to customer needs and requirements and conduct analysis of systems specifications to address business challenges
• Design, develop, document, test, debug, and deploy Apex Classes , and Controller & Extension Classes for internal use to improve operation efficiency
• Create Visualforce Pages to organize custom fields, buttons, tabs and links, page layouts, related lists , and other components as per organization requirements
• Customize interactive and user-friendly Visualforce pages with JavaScript, CSS 3, HTML 5, and Bootstrap 3 to greatly improve the overall design and functionality
• Identify current data gaps and analyze data conversion requirements to ensure the data quality and integrity
• Skillfully perform Salesforce application configuration, testing and evaluation on Sales and Service Clouds with Outbound Messages, Workflows and Approvals to ensure quality and consistency
• Intensively work on standard objects such as Leads, Accounts, Contacts and Contracts and created several Reports and Dashboards to track the performance and growth
• Carefully integrate Salesforce with SAP system and Google Map API via web services (REST API) to improve system functionality
• Efficiently utilize Eclipse IDE with Force.com Plug-in environment to develop user interface and business logic
• Perform version control tasks with Git and maintained documentation on application code, application use and flow, and training materials
• Meticulously develop conversion and system implementation plans and recommended changes in configuration, maintenance, and standards

Environment: Salesforce Spring ‘15, Custom Objects, Sales Cloud, Service Cloud, Workflows, Approvals, Git, Data Loader, RESTful, SOAP, JavaScript, CSS 3, HTML 5, Bootstrap 3.3.5, Apex, Components and Controllers, Visualforce Pages, SOQL, Reports, Dashboards, SAP, Eclipse IDE Plug-in, Agile

Confidential, Torrance, CA

Sr. Salesforce Consultant

• Actively participate in the analysis and business requirements gathering to develop detailed functional requirements and create clear, concise and complete functional specifications & requirements documents
• Apply deep functional knowledge of Salesforce systems to customer needs and requirements and conduct analysis of systems specifications to address business challenges
• Design, develop, document, test, debug, and deploy Apex Classes , and Controller & Extension Classes for internal use to improve operation efficiency
• Create Visualforce Pages to organize custom fields, buttons, tabs and links, page layouts, related lists , and other components as per organization requirements
• Customize interactive and user-friendly Visualforce pages with JavaScript, CSS 3, HTML 5, and Bootstrap 3 to greatly improve the overall design and functionality
• Identify current data gaps and analyze data conversion requirements to ensure the data quality and integrity
• Skillfully perform Salesforce application configuration, testing and evaluation on Sales and Service Clouds with Outbound Messages, Workflows and Approvals to ensure quality and consistency
• Intensively work on standard objects such as Leads, Accounts, Contacts and Contracts and created several Reports and Dashboards to track the performance and growth

Confidential, Irvine, CA

Salesforce Developer

• Analyzed user/business system requirements with the business team and converted the requirements into detailed design documents of applications
• Participated in design meetings and consulted with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives
• Independently installed, customized and integrated new Salesforce features and function to meet business requirements
• Worked with experienced team members to conduct root cause analysis of issues, review new and existing code and perform unit testing
• Created system documentation/play books and participated in weekly status meeting as a reviewer and contributor in requirements, design and code reviews
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation rules and formula fields to the custom objects
• Built various Visualforce email templates/components which will render email content dynamically to send notification emails in various scenarios including successful balance transfer & successful fraudulent case closure
• Created User Accounts, Roles, Public groups, Role hierarchies, sharing rules, Field and Record level permissions to manage sharing access among different users
• Implemented Sales and Service Cloud and integrate d Salesforce with Oracle systems using Web Services ( SOAP )
• M ade recommendations for enhancements and modifications to improve system usability, performance, efficiency, internal business process, and reporting

Environment: Sales Cloud, Service Cloud, Custom Objects, Apex, Components and Controllers, Visualforce Pages, Security Controls, Email Services, Oracle

Confidential, Irvine, CA

Sr. Salesforce Developer/Architect

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the business and software Requirements
• Interacted weekly with business units and business owners to understand business processes and key requirements, and proactively worked to resolve client issues
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com
• Expertly designed, developed and deployed custom objects, page layouts, custom tabs, components and Visualforce Pages , to suit to the custom needs of the application
• Attentively created custom fields, pick lists, dependent pick lists, and validation rules for the custom objects to better perform business functions
• Create Many-to-Many Relationships and created Junction Objects to implement Roll-up Summary Fields to aggregate data from child records on the parent
• Developed Apex Classes for numerous applications and migrated them from sandbox to production after testing
• Implement numerous Apex Triggers and Schedulers involving multi-level object data abstraction and SOQL inner queries
• Used Apex Data Loader to load the data from different Salesforce organizations
• Used Salesforce Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, and Approvals to automate the process
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic, automate tasks, and improve efficiency
• Created users, roles, and public groups and configured profiles, role hierarchies, sharing rules, object and field level security and record level permissions to provide shared access among different users and protect sensitive information
• Skillfully utilized Lightning Connect to get real-time data from external system by using external objects in Salesforce
• Developed various Reports (Tabular, Summary Matrix and Joined) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics
• Worked with Salesforce premier support to short list the technical challenges and governor limits and addressed the issues posted in System Testing and UAT Testing and reported from client side

Confidential, Irvine, CA

Sr. Siebel Developer/Architect

• Delivered/ managed multiple Siebel projects, application support engagements
• Interactions with business owners, requirement gathering, prioritize, release planning
• Provide estimations, forecasting and work planning, resource planning
• Designed, developed solutions in the areas of Siebel configuration, EAI, Workflow, CTI, Assignment Manager, Scripting, Web Services
• Integrated Siebel real time with multiple mainframes using VBCs and web services, etc.
• Configured and customized views, applets, screens, MVG, pick applets, links, and business services using Siebel Tools and eScripting
• Managed Siebel servers, troubleshooting of support issues, created Siebel responsibilities, LOVs, positions, employees and other Siebel admin tasks
• Create conceptual designs, proof of concepts, presentations to the customers
• Ensured compliance with Siebel best practices during design, development, and deployment and followed internal SDLC
• Delivered projects & services within the given scope, time and budget
• Provided subject matter expertise for Siebel delivery and technical issues
• Planned, managed application build, release, test, and deployment activities
• Application transition management, establish after go-live activities for ongoing support
• Incident Management - Hands- on trouble shooting of production incidents

Senior Consultant

Confidential,Fremont,CA

• Worked on various client assignments including Loancity.com, 21st Century Insurance, Farmers Insurance, 3COM, Transworld Group Inc.
• Delivered multiple Siebel projects, web projects, and application support engagements
• Provided estimations, forecasting and work planning
• Designed, developed solutions in the areas of Web, .Net, Siebel configuration, EAI, Workflow, CTI, Assignment Manager, Scripting, Web Services
• Integrated Siebel real time with multiple mainframes using VBCs and web services, etc.
• Configured and customized views, applets, screens, MVG, pick applets, links, and business services using Siebel Tools and eScripting
• Managed Siebel servers, troubleshooting of support issues, created Siebel responsibilities, LOVs, positions, employees and other Siebel admin tasks
• Create conceptual designs, proof of concepts, presentations to the customers
• Ensured compliance with industry best practices during design, development, and deployment and followed internal SDLC
• Planned application build, release, test, and deployment activities
• Hands- on trouble shooting of production incidents
• Troubleshooting of performance issues
• Built management reporting using various databases
• Worked on global delivery model

Confidential

Software Engineer

• Analyzed business and user needs, documented requirements and translated them into technical specifications
• Designed, developed, and programmed standalone client/server databases using Visual Basic, Access, Powerbuilder, C++, VC++ and SQL, in accordance with customer business requirements, timelines, and budget constraints
• Partnered with customers in all areas of implementation, including process and procedure description, process testing, training, measurement, and reporting
• Directed new project rollouts and implemented training to ensure end-user understanding of new systems