SUMMARY:

• 10+ years of experience in analysis, design, development, testing, delivery and production support of application software.
• Over 5 years of experience in Salesforce. Confidential CRM Platform and Apex technologies and 3 years of experience with Java Developer.
• Extensive experience in customization, configuration, integration, Eclipse IDE, Apex, Visual Force and integration tools like Apex Data Loader in Data Migration from Traditional Applications to Sales Force using Data Loader Utility, Data Extraction and Informatics on Demand.
• Extensive experience in designing of Custom Objects, Custom Fields, Pick list, Role Based Page Layouts, Workflow Alerts and Actions, Workflow Approval, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report Folders, Report Extractions to various formats, work flows, relationships, lookup Design of Visual Force Pages, Snapshots, Dashboards and Email generation according to application requirements and Good web page design skills. Having good work experience on Schedule Apex, Batch Apex, Triggers and Email Services.
• Good exposure to AppExchange applications. Able to find appropriate applications, install and customize.
• Experience in CTI systems that integrate with Salesforce without the use of CTI adapters.
• Responsible for Salesforce. Confidential System Integration with external applications and systems using APEX Web Services and APEX Callouts with both REST and SOAP API’S.
• Planned and conducted requirements elicitation meetings with the business to collect functional and non - functional requirements relating to client's Salesforce technology enhancement and initiatives.
• Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis. Sales Cloud and Service Cloud Implementation.
• Worked towards preparation of requirements management plan, business and functional requirement documents.
• Created data flow diagrams and process flow diagrams to facilitate better system understanding.
• Assisted in designing and creation of training material and conducted internal training sessions for business users on Salesforce technology functionalities.
• Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business.
• Responsible for completely integrating Amazon Simple Storage Service (S3) cloud with Salesforce. Confidential cloud.
• Excellent knowledge and hands-on experience on Salesforce. Confidential native Field Service Lightning application.
• Excellent hands-on experience on Agile methodology, gap analysis, and propose strategic solution.

TECHNICAL SKILLS:

Salesforce: Apex Language, Apex Trigger, Apex Scheduler, Visual force (Page, Component &Controllers), Apex Data Loader, Force. Confidential Excel Connector and Force. Confidential Eclipse IDE Plug-in.

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Account Management, Contact Management, Email Services, Security Controls, AppExchange Package & Custom Application and Sandbox Data Loading.

Databases: MS SQL Server 2000 / 2005, Oracle 10g, MySQL, MS Access

Technologies: C, C++, Java, Java Script, HTML, XML.

Web Services: REST, SOAP, BULK API, METADATA API, DATA. Confidential API, CHATTER RESTAPI.

Web Design Tools: Visual Studio 2008/2005/2003, Adobe Photoshop, Dreamweaver, MS Office, Adobe Acrobat X Pro.

Operating Systems: Windows 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008, Linux.

PROFESSIONAL EXPERIENCE:

Confidential, Indianapolis, Noblesville

Sr.Salesforce Consultant

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation, analyzing the information, documenting the functional and non-functional requirements.
• Implemented the requirements on Salesforce. Confidential platform and Force. Confidential IDE Plug-in using Eclipse.
• Worked with various salesforce. Confidential objects like Accounts, Contacts, Leads, Campaigns, Workorder, Reports, and Dashboards.
• Developed communities with templates and enabled salesforce knowledge in the communities.
• Customized and developed communities with community builder.
• Developed various Custom Objects, Tabs, Components and VisualForce Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Developed and deployed workflows and validation rules wherever necessary.
• Configured and customizied Salesforce1 application for mobile technicians.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.Having good work experience on Schedule Apex, Batch Apex, Triggers and Email Services.
• Responsible for Salesforce. Confidential System Integration with external applications and systems using APEX Web Services and APEX Callouts with both REST and SOAP API’S (GoCanvas integration).

Environment: Saleforce. Confidential platform, APEX Language, Visual Force (Pages, Component & Controllers), Salesforce. Confidential Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Sr. Salesfoce. Confidential BA/Admin

Responsibilities:

• Responsible for Business Analysis & Requirement understanding, development and data modeling.
• Creating a custom object called Global History object which mimics the standard history table.
• Creating a Batch Apex class which copies the bulk records from history tables of each detail object and inserts them into the Global History object.
• Creating an Apex Scheduler class which will schedule the Batch Apex class for every one hour.
• Created the Dashboards, Reporting Tabs and Pages based on the available data.
• Worked on Creating Visualforce pages on Force. Confidential IDE platform and Eclipse.
• Performed the testing operations on the Visualforce pages, Custom Objects and Reports. Responsible for creating the Test Methods to provide maximum coverage to the triggers and other Controller classes.
• Post-Implementation Support & Maintenance engagements for strategic customers.
• Strong functional & analytical skills in understanding the Business Processes & CRM objectives and recommending the "right-fit" solution.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Performed data cleanup and/or data migration to/from salesforce. Confidential .

Environment: APEX Language, Visual Force (Pages, Component & Controllers), Salesforce. Confidential Data Loader, Workflow & Approvals, Reports, Visual Force, S-control,HTML,dataloader, JavaScript, EclipseIDE.

Sales force Developer/BA

Responsibilities:

• Involved in Salesforce. Confidential Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with various salesforce. Confidential objects like Accounts, Contacts, Cases, Activities, Reports and Dashboards.
• Developed various Custom Objects, Tabs, Components, VisualForce Pages and Controllers.
• Developed and customized console view.
• Developed Custom Objects, Custom Reports for the sales performance and lead generation statistics.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed workflows, assignment rules, escalation rules, case teams, support settings, custom settings and other inbuilt functionality.
• Created and used Email templates in HTML and Visualforce.
• Integrated the web services by generating the necessary stubs from the WSDL files for external applications and also integrated with multiple other systems to Sales force.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce. Confidential platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Bulk API HTML, Java Script, Changesets, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services.

Salesforce Developer/Admin

Responsibilities:

• Implemented the Salesforce. Confidential applications using Agile SCRUM Methodology that involves the iterative development methodology
• Created Objects and fields, Relationships and Record Types, Page Layouts, Profiles and Assignments Rules
• Single-Sign On (SSO) integration - Implement Single-Sign On (SSO) for browser based logins to Salesforce
• Developed Salesforce. Confidential APEX and Web Services API on Force. Confidential IDE
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Extensively used Data Loader for insert, updates, and bulk import for Accounts, Contacts, Leads and Opportunities.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Performed Unit Integration, Regression and User Acceptance Testing.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Developed various Visual Force pages to manage sales plan call sheets within Salesforce, capturing prep data and call activity.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.

Environment: Salesforce. Confidential platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE .

Salesforce Developer/Admin

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce. Confidential implementation and documented the Business and Software Requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, Sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Involved in Salesforce. Confidential Application Setup activities and customized the apps to match the functional need i.e. Sweep & Match, Custom Member Search, and Data Synchronization by web services integration.
• Created various Standard and Custom Reports / Dashboards (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce. Confidential as a sales tool and configured various Reports and for different user profiles.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.

Environment: Saleforce. Confidential platform, APEX Language, Visual Force (Pages, Component & Controllers), Salesforce. Confidential Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Salesforce Developer/Admin

Responsibilities:

• Involved in requirement gathering, business analysis, for salesforce. Confidential implementation.
• Worked on translating and documentation of business requirements into functional requirements.
• Managed and deployed Salesforce. Confidential CRM solution to multiple departments within the organization.
• Created detailed data mapping document for integrating various systems with Salesforce. Confidential .
• Created custom objects, users, custom profiles, page layouts, and record types to meet business guidelines.
• Customized Company Profile, Security & Access Controls and Communication Templates as per the organization requirements.
• Exported data from legacy system and imported into SFDC through Apex data loader.
• Created and Implemented workflow rules, business and approval process.
• Involved in resolving issues found during Unit Testing& User Acceptance Testing (UAT)

Environment: SalesForce. Confidential CRM Application Platform, Apex Language, Visual Force, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment.

Java Developer

Responsibilities:

• Involved in Requirements Analysis, planning and Use case study of the application.
• Involved in the development of screens using HTML, CSS, JavaScript, JSP and Struts tags.
• Used Ajax in data access layer to access and update information in the database
• Prepared the technical design for the system that adheres to the MVC architecture using Struts.
• Used spring framework for wiring and managing business objects.
• Involved in writing SQL Queries, Packages, PL/SQL Stored Procedures and Functions.

Environment: J2SE/J2EE, Servlets, JSP, Struts2.0, JSTL, Hibernate2.0, Spring IOC, Apache Axis2, Oracle 10g, DB2.

Java Developer

Responsibilities:

• Designed and Developed UI’s using JSP by following MVC architecture and Spring Framework.
• Model is a combination of EJB and Java classes and web implementation controllers are Servlets.
• The JMS API was used to allow application components to create, send, receive, and read messages
• Creation and maintenance of data using Oracle database. JDBC for database connectivity with Oracle. The request and response from the client is controlled using Session Tracking in JSP

Environment: CoreJava, J2EE, JSP, Servlets, Tomcat6.0, Eclipse, MySQL, JDBC, XHTML, Spring MVC, Spring IOC, SDLC.