SUMMARY:

• Over 9 years of professional experience in Application Software Design, Business Analysis, Development, Testing and Implementation including Salesforce CRM Platform as a Configurator, Administrator and developer with experience in Apex Coding Language.
• Proficient with all phases of SFDC including hands on development experience in Sales Cloud, Service Cloud, Call Center, Force.com, Chatter collaboration and App - exchange on Salesforce.
• Experience in creating Business Requirements Documents (BRDs), Project Plans, Functional Requirement specifications document (FRD), Use Cases, User Stories, Activity Diagram, Sequence Diagram, Requirement Traceability Matrix and Test Plans.
• Designed junction objects for relationships (lookup and Master-detail) and implemented various advanced fields like Pick lists, Custom Formula Fields, Field Dependencies, Work Flows rules, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Experience in creating Work Flows, Validation rules, Approval Processes, Triggers, Sharing Rules
• Design custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Snapshots, Dashboards, and various other components
• Extensive experience in developing Apex Classes, Triggers, Visualforce Pages and Controllers.
• Expertise in using Apex Data Loader, and Data Migration using third party tools.
• Proficient in developing the business requirements and great understanding of business to technology translation.
• Experience working in Agile and Waterfall methodologies.
• Expertise in querying salesforce database using SOQL & SOSL queries using Apex Explorer.
• Hands on experience in Administration setup such as Manage Users, Security Controls and Data Management.
• Experienced Facilitator and Meetings Coordinator with excellent inter-personal skills.

TECHNICAL SKILLS:

SFDC Technology: Apex Custom Controllers and Extensions, JavaScript, Apex Triggers, Visualforce Pages, Force.com IDE (Eclipse), Agile Scrum, BigMachine, Packaging and Migrations, SOQL, SOSL, Data Loader, HTML.

PROFESSIONAL EXPERIENCE:

Confidential, Lisle,IL

Salesforce Developer/Business Analyst/Administrator

• Involved in creating Gap analysis document identifying the data, business process and work flows of the organization with respect to SalesForce.com implementation
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization. Implemented SalesForce.com platform and Force.com IDE Plug-in using Eclipse .
• Got to work on various SalesForce.com Standard objects such as Accounts, Contacts, Leads, Campaigns, Reports and Opportunities .
• Designed and implemented Custom Objects, Page layouts, Custom tabs and Components to suit the needs of the application .
• Created custom links for the Report, so that the Report is available on the page of the standard/ Custom Object and the user need not hop to Reports Tab for the Report.
• Worked on variouscross object triggers, workflows, field updates, Record Types, Custom Reports and Page Layouts to implement business requirements
• Help with deployment of the code from Dev, and sandbox environments to Production.

Tools: & Technologies: Saleforce.com platform, Visualforce (Pages, Component & Controllers), Apex Language, DML statements, SOQL, SOSL, JavaScript, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Time based triggers, Triggers, Workflows Rules, Validation Rules, Chatter Desktop

Confidential,New York, NY

Salesforce Developer/Business Analyst/Administrator

• Actively involved in documenting requirements, designed UML and use-case diagram .
• Perform analysis of existing systems and documented the related business concepts, process flows, data elements definitions and calculations, and screen and report layouts .
• Interfaced with business users to prepare and update Business Process Requirements, Software System Requirements .
• Prepared comprehensive Functional Requirements Documents (FRDs) for the project based on business requirements, priorities and scope.
• Worked on other product documents like release notes, user guides, support guides .
• Understanding and leveraging SFDC CRM processes for help with pre-sale activities.
• Lead discussions with the team about feasibility and effective way of leveraging Saleforce.com CRM features .
• Designed various on demand, dynamic reports and added it to the page layout of the sObjects.
• Worked on various enhancements using Triggers, formulas and validation rules.
• Involved in replicating and implementing the app for Guardian RGO with innumerable modifications, customizations and development.
• Deployed from our GroupDev sandbox to UAT and further to Prod.
• Helped with testing the scripts for batch updates and others enhancements.
• Developed and implemented various reports and scheduled it as per the business needs.
• Prepared reports and dashboards for executive reporting and management reporting
• Worked with Audit Trail setup to gather information about client usage.
• Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into Salesforce.com instance using Data Loader.
• Developed custom Visualforce page, extensions, apex classes and test methods
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.

Tools: & Technologies: Saleforce.com platform, Visualforce (Pages, Component & Controllers), Apex Language, DML statements, SOQL, SOSL, JavaScript, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Time based triggers, Triggers, Workflows Rules, Validation Rules, Chatter Desktop

Confidential,Reston,VA

Salesforce Admin/Business Analyst/Developer

• Responsible for full system development lifecycle in Salesforce cloud from the first day on till couple of major deployments.
• Designed, developed and implemented lead management system and a collaborative community app called Access Coms using Salesforce platform.
• Designed and implemented various Email templates for Auto-Response to customers.
• Experience with efficient way of performing development work and have developed good judgments regarding when to not use codes and get help from triggers to suffice the purpose.
• Created Campaigns to send thousands of emails at a time using just an email alert workflow and a trigger
• Developed complex formulas to calculate response times and show flags reminding customer service reps to respond to customer queries in due time.
• Worked on developing customer portal for Developed an Application for portal users
• Prepared reports and dashboards for executive levels as well as manager levels
• Worked with Setup Audit Trail to gather information about client usage and then Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into Salesforce.com instance using Data Loader.
• Created custom Visualforce page as well as few extensions to standard page, Apex classes and test methods in accordance to the requirements that the standard page would not suffice.
• Designed Dynamic approval process with records to be routed based on lookup fields on the record and in accordance to the approval matrix.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.

Tools: & Technologies:Saleforce.com platform, Veeva CRM, Visualforce (Pages, Component & Controllers), Apex Language, DML statements, SOQL, SOSL, JavaScript, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Time based triggers, Triggers, Workflows Rules, Validation Rules, Chatter Desktop

Confidential,Baltimore,MD

Salesforce Veeva Consultant

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SFDC and other Platform based technologies.
• Studied Veeva Data Models.
• Lead requirement collecting efforts (Business Process/Business Requirements/Legacy Systems/Application Mapping) for Salesforce/Veeva
• Worked as a primary escalation point for issues and questions with Veeva CRM and related technologies.
• With my knowledge and expertise of the system worked as a key point to answer questions, provide support, and ensure quality and adoption of CRM.
• Designed and developed custom objects, layouts, reports, CLM functions in salesforce.com and Veeva platform.
• Assisted in Data analysis and migration of CRM data from legacy systems into SFDC/VeevaApplication.
• Worked towards explaining the capabilities of Veeva IMS to the business in layman's terms while also being able to be "hands-on"
• Worked on developing new functionalities/customizations/configurations for Veeva/SalesforceCRM
• Maintaining the Salesforce Applications and Veeva Instances for various operations.
• Worked with a set of related objects and complex set of interconnected fields in those objects.
• Developed Triggers that so send email and add ceiling value to the Opportunity amount.
• Designed and created Visualforce pages to obtain page block table, enhanced list.
• Experienced in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Created Many-to-Many relationships and created Junction objects.
• Worked with field & page layout customization for the standard and custom objects like tabs, fields, pick lists, rollup summary as per the business need.
• Created Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Worked with Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual Sharing to implement Record-based sharing.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Collaborated Chatter Desktop for the Organization

Tools: & Technologies: Saleforce.com platform, Visualforce (Pages, Component & Controllers), Apex Language, DML statements, SOQL, SOSL, JavaScript, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Time based triggers, Triggers, Workflows Rules, Validation Rules, Chatter Desktop

Confidential,Warren,NJ

Salesforce Configurator/Developer/Administrator

Responsibilities:

• Interacted with various business user groups for gathering requirements for Salesforce implementation and documented the Business and Software Requirements.
• Extensively involved in moderating JAD sessions with different business units and application development team.
• Designed Use Case Diagrams and Use Case Specification documents based on requirements gathered.
• Created the company profile, set up new users, defined roles and set up public groups, Involved in setting up field level access for each custom object created based on the user’s role within the Organization.
• Utilized Apex Classes, Controllers and Apex Triggers for various company specific functional needs in the application.
• Developed Triggers with bulk-safe and exception handling and have a minimum of 85% code coverage
• Used Data Loader for Data Migration in force.com platform
• Involved in Implementation and Design of Campaigns and Cases,
• Configured visual workflows for various desired situations.
• Generated Tabular, Summary and Matrix reports to create Standard and Custom reports.
• Worked with Approval processes that used Email Alerts and Submission steps
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.

Tools: & Technologies:Force.com platform, Visual Force (Pages, Component & Controllers), Visual Work flows, Apex Language, JavaScript, DML statements, SOQL, SOSL, Data Loader, HTML, Chatter, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Custom objects and Fields, Time based triggers, Workflows Rules, Validation Rules.

Confidential,Bridgewater,NJ

Salesforce.com Administrator/Developer

Responsibilities:

• Developed VF Pages so that with creation of each Account, consequently Contact and Opportunity too are created.
• Individually worked on creating and implementing the Web-to-Lead & Email-to-Case, functionalities to provide a better customer support.
• Created and customized various objects, fields, custom tabs, record types, Assignment rules, Validation rules, custom reports, Email Services like Mass Email, creating Templates, & Email messages, and as per business needs of the client.
• Created page layouts, search layouts to organize fields, custom buttons, custom links and related lists.
• Developed process enhancements through automations including Workflow, multi-step Approval Processes, and Escalation Rules.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields, & Field History Tracking to the custom objects.
• Worked extensively on the security model of the organization as per the role hierarchy and providing record level permissions.
• Provided the training to the internal business users to use the application & develop their own custom reports, besides providing application support.

Tools: & Technologies: Salesforce.com Enterprise Edition platform, Data Loader, Import Wizard Workflow & Approvals, Reports, Apex, Visual Force Pages.

Confidential,Lansing,MI

Salesforce.com Administrator/Developer

Responsibilities:

• Developed Apex triggers, Apex classes and test classes working around the governor limits.
• Designed Apex Before Insert, Before Update, After Insert and After Update Triggers.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Involved in analysis of functional and technical requirements; created the custom objects, formula fields, lookup and master-detail relationships.
• Created various Reports (summary, matrix, tabular and dashboards) to assist managers to better utilize Salesforce as a sales tool
• Conducted stakeholders’ interviews, gathered requirements, and analyzed the requirements using Rational Requisite process.
• Authored Business Requirement Documents (BRDs) for the new system after requirements analysis.
• Used UML to model business requirements and logically convert them to functional requirements.
• Performed GAP analysis (As-Is & To-Be).
• Designed Use Cases, Activity Diagrams, Sequence Diagrams and Object Oriented Databases using Rational Rose.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy and created public groups.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Configure multiple Page Layout settings for various users and performed field mapping and matching criteria and other advanced settings based on the requirements
• Wrote various queries in generating reports and Dashboards using combination of custom objects and standard objects
• Performed administration tasks as needed, managing custom fields, integration and data cleanup
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.

Tools: & Technologies:Force.com, BigMachine, DocuSign, JavaScript, Apex Codes, Apex Data Loader, Import Wizard, Informatica, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls, SOQL, SOSL, Excel, Custom objects and Fields, Time based trigger, Workflows Rules.

Confidential

Salesforce Administrator/Analyst

Responsibilities:

• Worked in Agile methodology to achieve high performance and worked in developing apps in service cloud and developing community pages .
• Experienced in writing technical design documentation and building ERD's .
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports .
• Developed publisher actions for salesforce1 app .
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers .
• Designed Salesforce Service Cloud console to boost productivity with the dashboard-like interface, reducing clicking & scrolling, making it easy to quickly find/update/create records .
• Documented business workflows textually as well as in UML diagrams according to RUP for the stakeholder review.
• Supported IT unit creating functional specification documents for the design, development and implementation of strategic projects.
• Analyzed and documented Business requirements and detail design of the software for full understanding of the business.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Performed feasibility, adaptability study and risk analysis to identify the business critical areas from the user perspective.

Tools: & Technologies:Tools related to force IDE, Workbench, Dataloader and Drawloop.