SUMMARY:

• Around 8 years of IT experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects in SalesForce.com and Java technologies.
• 5+ years of extensive knowledge of Salesforce.com CRM and its Development Life Cycle.
• In depth understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Opportunity Management, Support Process and Forecasting.
• Good knowledge on Case Assignment, Knowledge Management and Case escalation rules.
• Experience in data migration from Legacy Systems using Data Loader.
• Good experience in SFDC related technologies such as Apex, Visual force, Apex triggers.
• Configured and maintain User profiles, role hierarchy, sharing rules and Security, Password policies
• Experience in developing Client - specific solutions on force.com platform using Apex Classes and Triggers, Web service API, Force.com IDE, Validation rules.
• Extensive experience in using Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Process in Salesforce.com.
• Working knowledge in generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.
• Understanding and writing user stories for the implementation of SOSL, SOQL, WSDL, Partner WSDL & Enterprise WSDL, Visual force (Page, Component & Controllers) and custom user interfaces using HTML.
• Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Hands on experience working with HTML, XML, CSS, JavaScript and AJAX.
• Involved in using lightening, process builder and workflows.
• Good experience on creating Object/Tab/Field, Formula, Record Types, Folder Management, Activity Management, Queues, Groups and Analytical Snapshots.
• Expertise in developing, deploying and integrating Salesforce.com CRM.
• Experience in using different tools - Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete etc.
• Strong experience in Continuous Integration and Continuous Deployment ( CI-CD ) using various CI Tools like Jenkins, Hudson, Bamboo, Cruise Control and Sonar
• Hands on Experience of Salesforce Web Services API like REST, Bulk & SOAP.
• Experience working with Salesforce1 mobile application development and customizations.
• Extensively worked on Salesforce.com sandbox and production environments including creating Sandboxes and refreshing it time to time. Deployment between Production and Sandboxes using Eclipse, Force.com Migration Tool and Change set.
• Experience in deploying the App Exchange applications and integrating with third party applications.
• Excellent analytical, Interpersonal and Communication skills, fast learner, hardworking and good team player.
• Capable of rapidly learning new technologies and successfully applying them to projects and operations.

TECHNICAL SKILLS:

Salesforce.com Administration: Reports, Dashboards, Validation Rules, Users, Roles and Profiles Deployments (Change sets), Workflow Rules, Approval Process, Sandbox Refreshments, Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Portals (Customer and partner), Sharing Settings, Communication Templates

Salesforce.com Development: Apex Language, Apex Trigger, Apex Class & Apex Web Services, SOQL, SOSL, Visual Force (Page, Component & Controllers) HTML, XML

Languages: Java, JSP,XML, HTML, Java Script, CSS

Tools: /Utilities: Eclipse, Force.com IDE, Workbench, SFDC Data Export, Mass Delete.

Databases: MS SQL Server 2008/2008 R2, 2012

Software: MS Office, Adobe Photoshop, Ms Excel

Operating Systems: Windows server 2008 R2/2012,UNIX

PROFESSIONAL EXPERIENCE:

Confidential, SFO, CA

SFDC Administrator/Developer

Responsibilities:

• Managed user accounts and security - including new user account creation, profile and role management, sharing rules, and security controls.
• Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization.
• Use Data Loader to insert, update, and bulk import or export of data from Salesforce.com objects and to read, extract and load data from comma separated values (CSV) files.
• Created Lightening Pages inside Lightning Community Builder. Involved in developing sales force Lightening Apps, Components, Controllers and Events.
• Created many app pages, home pages integrating the custom components for Salesforce Lightning and salesforce1 mobile app.
• Upgraded some Apps from Salesforce Classic to lightning experience to develop rich user interface and better interaction of pages.
• Maintained Salesforce.com data integrity - including data cleanse using Demand Tools and Dupe blocker.
• Configure deployment flow with Github branches to enable a continuous Devop s process.
• Use App Cloud mobile to instantly deploy apps to users with Salesforce1. Build native Android IOS and windows app with the mobile SDK , design and run massively.
• Worked in MOM tracking for follow up on meeting and lead generation.
• Implemented Salesforce.com customizations and drove user acceptance testing (UAT).
• Partner with business stakeholders driving the requirements to be sure they have a complete understanding of the improvements and changes.
• Performed Apptus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows. Managed sales cloud.
• Designed and Implemented Salesforce1 Mobile App for users to access real time information.
• Review App Exchange applications for functionality and security risks.
• Support change management for all applications in a Salesforce.com instance.

Environment:: Salesforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Apptus CPQ, Custom Objects, Lightning, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows server 2008 R2.

Confidential, Saint Paul, MN

SFDC Developer& Administrator

Responsibilities:

• Developed various Custom Objects, Tabs, Page Layouts, and Validation Rules etc.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used Salesforce.com platform, Force.com IDE for development for Visual force Pages, Apex classes, Triggers.
• Created and deployed several Reports using salesforce.com platform.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Worked on assigning Roles, Profiles and Security setup. And creating Record Types and Page layouts according to the Business requirements.
• Designed, developed and maintained complex user roles, security, profiles, workflows rules, validation rules and, custom workflows, queues, licenses, capacity and storage management.
• Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.
• Managed and implemented customization requests including creating workflow triggers, workflow alerts, automated email responses, etc.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow etc.
• Deployed application from Sandbox to different other Sandbox as well as into Production environments.
• Worked on Call Center software administration and Salesforce.com integration support (CTI).
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Worked on Designing of Custom Reports, Report folders, Report extractions to various formats, generated dashboards as per client and application requirements.
• Build the organization’s role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
• Worked on Creating Visual Force Pages on Force.com IDE Platform and Eclipse.
• Handled Salesforce.com platform services Force.com, Heroku and APIs (REST and SOAP).
• Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud and Chatter applications.

Environment: Salesforce.com, Force.com Sandbox, S-Controls, Import Wizard, Apex, XML, JavaScript, Web Services API, Controllers, Sharing Rules, Visual Force Pages, Workflows, Email Updates.

Confidential, NJ

SFDC Administrator

Responsibilities:

• Developed a Salesforce.com Approval process for the users.
• Developed application from scratch with full-fledged automation.
• Developed Salesforce.com workflow rules for updating some fields when the user reaches a particular step in the approval process.
• Successfully implemented Salesforce - Data loader integration.
• Administered and monitored the company's Sales force CRM application.
• Created workflow rules and defined related tasks, email alerts, field updates to implement business logic.
• Working with Marketing to develop a larger scale on-boarding/ training program for growing number of users on Salesforce.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from CSV files.
• Perform Data Export on weekly basis for data backup.
• Designed and deployed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Developed triggers and classes on various objects for business logic according to requirement.
• Created test scenarios in a Sandbox environment, developed code and implemented it on the Production environment.
• Developed different WebPages in Visual Force for customers to select different services that were offered by organization and integrating the selected services with the pricing team.
• Created Custom fields, Custom objects, Users, Roles and Profiles as required by the application.
• Generated Reports like Tabular, Summary and Matrix Reports for quarterly and half yearly sales.
• Customized page layouts for Salesforce.com standard and custom objects.
• Created web services to enable bi directional move of data between SAP and Salesforce using SOAP API.
• Administered Salesforce.com applications and migrated code/data from different environments.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Conducted all data migration using salesforce.com import tool. Migrated data from MS Excel/ CSV files to SFDC using Apex Data Loader.

Environment:: Salesforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

SFDC Administrator

Responsibilities:

• Involved in Requirements gathering with multiple project managers, in an effort to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.
• Involved in preparing the complete Documentation of Work flow for Salesforce.
• Worked directly with senior management to establish parameters for designing the system.
• Developed Data structure, schema and Graphical User Interface for Databases using SQL and VBScript.
• Worked on Business processes streamlining and processes re-engineering.
• Integrated database with the proprietary software.
• Participated in the training sessions provided by the Salesforce team.
• Generated graphical reports using Macros and Queries.
• Implemented Email to Case for various businesses and developed Assignment rules and workflows to assign and notify the cases to users or queues.
• Implemented security and sharing rules at object, field and record level for different users in the organization.
• Provided the migration strategy from SAP CRM to Salesforce Cloud CRM platform in phase wise model.
• Involved in preparation of the Training Manual for the releases.
• Assisted in testing the application whether all the user requirements were catered to by the application.

Environment: Salesforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls

Confidential

Java Developer

Responsibilities:

• Written low-level design for features Document Creation, Container Creation and Document Relocation.
• Handled assignments in developing UI pages using JSP, Html, DHTML, CSS and JavaScript technologies for modules in BDMS.
• Application developed in MVC architecture using Struts, JSP, Ajax, HTML, Java Script, CSS, JMS and Hibernate.
• Involved in implementing Value Object Pattern, MVC & Singleton Pattern.
• Updated the required data in the DB2 database to save and update the database using hibernate, corresponding to actions performed in the struts class.
• Involved in understanding business requirements and functionality of Cost management Reporting.
• Used Struts tag library extensively with html.
• Involved in understanding business requirements and functionality of Cost management Reporting.
• Involved in drawing the UML diagrams such as Use case Diagrams, Class Diagrams and Sequence Diagrams using Rational Rose.
• Developed java classes for posting and processing mails using EJB and Java Mail API.
• Added multithreading for distributed applications.
• Deployment of the application in the Web Logic Application server.

Environment: Java, JSP, Oracle 8i, Servlets, Apache Tomcat, Java Beans, JDBC, Java Script, HTML and Rational Rose and Dream weaver.