SUMMARY:

• Over 10 years of professional experience as a developer that includes 6+ years of experience on Salesforce includes configuration, development, integration and data migration, 4 years of experience with JAVA Technologies.
• Having experience in configuration, Implementation, and Support of Salesforce CRM applications based on Apex.
• Salesforce.com administrative tasks like creating Profiles, Roles, Users, Email services, Approval process, Workflows, Reports, Dashboards, Developed Formula fields, Work Flow Rules, Validation rules.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Campaigns, Leads, Opportunities, Products &Price Books, Cases, Forecasting, Reports, and Dashboards.
• Strong experience in designing of Custom Objects, Custom Fields, Role Based Page Layouts, Custom Tabs, Custom Reports, Report Folders, Report Extractions to various formats.
• Experienced in Salesforce.com Automation, Force.com Apex Classes, Apex Triggers, Batch Classes, Schedule Classes and Test Classes, Integration, Visualforce, Force.com API, SOQL, SOSL.
• Strong experience on designing VisualForce Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirements.
• Experience with User Acceptance Testing (UAT) and Accessibility Testing.
• Installed Salesforce Apps, configured and maintained user security permissions according to the organizational needs.
• Having strong knowledge of SFDC standard data structures and familiarity with Force.com platform.
• Good experience in developing Salesforce Lightning Apps, Components, Controllers, and Events.
• Customized existing VisualForce to align with Salesforce new Lightning UI experience.
• Extensive experience in Salesforce.com Customizations, Data - Loading, Integration, and Deployment.
• Data tools - Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
• Experience as Business Analyst working with Subject Matter Experts (SMEs) and documented them in a format that could be reviewed and understood by both business and technical teams.
• Knowledge of Apttus CPQ Configuration and in Quoting and Pricing, Order Management and Product Configuration and Custom objects for Quote and Quote lines and captured quote information for CPQ.
• Experienced with VisualForce Pages using Standard Controller, Custom Controller and Extension Controllers.
• Experience in web technologies like HTML, XML, JSON, CSS, JSP, JavaScript, WSDL, jQuery, Bootstrap and SOAP.
• Integrated SFDC with Marketo Tool to make Marketing process easy to access Leads and opportunities.
• BULK API & Metadata API, Force.com IDE, Change Sets, Force.com ANT Migration, Workbench.
• Having strong experience on Integration with external systems like SAP and Oracle using SOAP API and REST API.
• Experience in Custom Integration of Outbound Messages, Workflows, Security Controls, AppExchange Package & Custom Application, Sandbox Data Loading.
• Communities for Partners and Customers using Napili Template and Visualforce Pages.
• Source control tools like GIT, StarTeam, Sub Version, SVN and managed built salesforce code from repository.
• Extensive Experience of Agile Methodology and Scrum Methodology of software engineering processes.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Classes/Triggers, SOQL, SOSL, DML, Visual Force Pages/ Components, Apex Web Services, Lightning UI, Workflow & Approvals, Analytic Snapshots, Case Management Automation; Experience in Sales Cloud, Marketing Cloud, and Service Cloud.

Databases: MS SQL Server 2005/2008, SSRS, DTS, PL/SQL, Oracle 8i/9i/10g, MS Access & MySQL

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, SOQL Xplorer

Technologies: C, C++, C#, Java, Java Script, Action Script, WCF, Silverlight, LINQ, SQL, ETL tools, UML, HTML, XML, XHTML, DHTML.

Web Tools: SOAP, WSDL, AJAX, CSS3, jQuery, PHP.

PROFESSIONAL EXPERIENCE:

Confidential, Menomonee Falls, WI

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Implemented Sales Cloud and incorporated the enhanced features as required to streamline the business process.
• Implemented Salesforce Service Cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites for business support and technical support for its channel customers.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail. And Created workflow rules and defined related tasks, email alerts, and field updates.
• Migrated data from external sources and performed Insert, Delete, Upsert and Export operations on millions of records.
• Migrated data from ACT CRM to Salesforce CRM using Informatica on demand.
• Implemented Single Sign-On with SAML on force.com.
• Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes. Configured Chatter for the Users in the Organization for collaboration.
• Enabling the cases for Communities’ users, created Dashboards to display in community management.
• Worked on the Community portal which give service for additional people within company involves legal, financial and compliance reviews, Partner portal is integrated with Warranty Management, Case Management, Product Help Center, Account and Contact Management.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed, and sent to an external entity.
• Implemented Data Loader through the Command Line Interface to extract the data from database.
• Extensively involved in Data Migration from three legacy systems to Salesforce.
• Worked on REST/SOAP Web service to integrate Salesforce with third party systems.
• Customized existing Visualforce to align with salesforce new Lightning UI experience.
• Developed applications visually using custom-built Lightning components.
• Leveraging the rich features and flexibility of Salesforce Files from standard Salesforce objects and custom objects using the lightning framework.
• Developed salesforce Lightning Apps, Components, Controllers, and Events.
• Ability to build apps on Heroku and experience using Heroku connect.
• Jenkins for Continuous Integration. JIRA and Bit Bucket to push changes and track via sublime to make sure all code changes were tracked and managed during deployment periods.
• Conducted training sessions to the UAT users to use the Salesforce Knowledge application and developed a feedback custom report.
• Supported end users and helped them in getting used to the application, generated reports, and saved them for further access to the users.

Environment: Salesforce.com Unlimited Edition, HTML, BMQL, BML, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Force.com Migration Tool, Cloud Deploy, Windows 7.

Confidential, Raleigh, NC

Salesforce Developer

Responsibilities:

• Worked with Business System Analyst to provided recommendation and designed the Best Solutions for implementing new business ideas.
• Provided development, implementation and updating focusing on Sales cloud and Service cloud .
• Integrated Steelbrick and salesforce integration for automating quoting, contracting and billing process.
• Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, and Solutions.
• Worked on global, live communications company that creates community between brands and customers.
• Created PageLayouts to organize fields, custom links, related lists, and other components on record pages.
• Integrated external systems using SOAP API, REST API. Worked with call in and callouts API’s.
• Have good understanding and knowledge of the functionality of Web Services for SOAP API.
• As an Administrator, implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Worked with SSO Setup and SAML 2.0 to integrate internal and third-party applications like LMS and Web applications. Experience in Salesforce Encryption and platform encryption.
• Implemented Case Assignment Rules to direct case to appropriate group such as Stories and PCS Central Support.
• Managed ongoing support requests and administrative needs of users
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Defined objects and Field Level Security for different profiles.
• Worked on design the application data model and business process as a part of technical architect.
• Worked with integrating external systems using web services call outs.
• Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
• Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Provided the migration strategy from SAP CRM to Salesforce Cloud CRM platform in phase wise model.
• Created orchestrations for bi-directional integration of Salesforce and SAP using Jenkins tool.
• Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Provided Case Management by Configuring Email-to-Case for end user to submit a case through Outlook.
• Developed dynamic and personalized email campaigns using Exact Target (AmpScript, HTML, CSS), prepared SQL queries for the Java-based platform.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Worked in different sandboxes for development and testing, and involved in migrating the code to production instance in installments using Change Set.
• Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Confidential, Chicago, IL

Salesforce Consultant

Responsibilities:

• Comprehensive understanding of Order Management along with Account, Contact and Opportunity Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
• Designed, developed and deployed Visualforce Pages, Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed Visualforce pages using UI libraries like jQuery and AngularJS.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic. Used Data loader to load the records on to the force.com platform.
• Created workflow rules and defined related tasks, email alerts, field updates and time triggered tasks to implement business logic. Used field level security along with page layouts to manage access to certain fields.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Extracted the data from Salesforce.com application into the external databases for generating large data reports using the Informatica on Demand.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Marketing Cloud, Call Center, Chatter & App-exchange applications.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Used Marketsync Sales Fulfillment and Campaign Monitor for marketing campaigns to grow your business.
• Experience in Unit Testing, for the customizations and developments done during the project.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com Support.

Confidential

Salesforce Consultant

Responsibilities:

• Involved in Salesforce.com Application Setup Activities and Customized Apps to match functional needs.
• Performed Salesforce.com Developer and Administrator roles.
• Interacted with various business team members to gather and document requirements.
• Implemented Salesforce Service Cloud and Opportunity Management.
• Implemented Salesforce.com platform & Force.com IDE Plug-in using ECLIPSE.
• Developed Custom VF pages and Apex Classes and have also written various VisualForce Email Templates.
• Implemented Bootstrap Frame work for Custom VF Pages for Optimization
• Created Custom Objects and defined lookup and Master-Detail relationships on objects and created Junction Objects to establish Many-to-Many relationship among objects.
• Created Profiles and configured Permissions based on organizational hierarchy requirements.
• Implemented Apex Classes & Triggers and linked them to manage WorkFlows implemented in system.
• Implemented various Custom Reports and deployed them for different business user levels.
• Used sandbox for Testing and Migrated code to deployment instance after testing.
• Implemented Data Loader through the Command Line Interface to extract the data from the database .
• Migrated data from external sources and performed Insert, Delete, Upset & Export operations on millions of records.
• Supported data Migration Activities for migrating data from various business centers and business center users with the support of Saleforce.com .

Confidential

Salesforce Developer

Responsibilities:

• Interacted with Business users for requirements gathering, Analysis and Development .
• Worked on various Salesforce.com Standard Objects like Accounts, Contacts, Reports, Dashboards, Events & Tasks.
• Deployed the code over sandboxes using Change set.
• Written Test Cases to check code coverage in Apex Classes and Apex Triggers .
• Apex Classes , Controller Classes and Apex Triggers for various functional needs in the application.
• Created various Profiles , Roles , and PageLayouts and configured the PermissionSets based on the Organization hierarchy requirements.
• Developed CustomTabs , ValidationRules , ApprovalProcesses and Auto-Response for automating business logic.
• Developed Cascading Style Sheets ( CSS ) for creating effects in VisualForce pages.
• Created Email templates and inbound emails using VisualForce for clients and customers.
• Enabled Chatter for the Organization and effectively communicate with the users in the Organization.
• Implementation of DataLoader for loading the data.
• Developed business documents for Salesforce.com Custom Objects.
• Worked on different portals like Self Service Portal , Partner Portal and Customer Portal .
• Implemented Salesforce.com web services client using SalesForce Web Services API , Java , XML and partner WSDL.
• Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
• Involved in AgileMethodology , Scrum that dramatically improved productivity and reduced errors.
• Provided the training to Business users about the system.

Confidential

Java Developer

Responsibilities:

• Involved in requirements gathering, Analysis, Design and Testing of the complete system.
• Implemented the presentation layer using JSP, HTML and CSS.
• Configured Tomcat Apache for deployment.
• Involved in the developing of functionality as per use case documents for various modules and responsible for writing ANT Scripts for building the entire web application.
• Performed unit testing using JUnit.
• Developed and deployed applications using Web Logic 7.x with JBuilder as IDE tool.
• Used JDBC to connect and perform operations on database.
• Responsible for fixing the production issues and supported the application after pushing to the production.
• Designed and created various tables required for the project in MySQL database.
• Involved in writing and executing PL/SQL stored procedures and functions and triggers for Oracle to create Database Management System
• Responsible for UI and UX design, graphic design, assembling Flash-based videos, coding XHTML, Jquery, CSS, and JavaScript.
• Used Log4j to capture the log that includes runtime exceptions and debug information.
• Developed the application using ECLIPSE.

Environment: JavaScript, Node.js, Angular.js, bootstrap, backbone, CSS, Html5, Oracle, PL/SQL, JDBC, Cassandra, REST, Eclipse, Web-logic, GIT, GIT-Hub.