SUMMARY:

• Total 12+ years of IT experience - Active involvement in all phases of Software Development Life Cycle including Requirements Gathering, Functional analysis, Translating Requirements to low-level design, Coding, Testing, Deployment and Support.
• 2.5 years of Salesforce Development experience focused on Apex, Visualforce, Custom Lightning Components, Triggers, Batch Apex along with utilization of standard out-of-box features / declarative techniques.
• Strong understanding of Salesforce Declarative Programming along with the Programmatic aspects.
• Experience working in Agile - Scrum methodology and Sprint Planning.
• Earlier experience in C#, Vb.net, Visual Basic and MS-SQL.
• Organized, Structured and a Self-starter who requires minimal direction.
• Good at quickly learning technologies and systems that are organization / project specific.

TECHNICAL SKILLS:

• Apex Development (using Best Practices) and Unit Testing.
• Triggers, Controllers, SOQL, SOSL.
• Custom Lightning Components.
• Visualforce Pages.
• Integrations with external systems - SOAP / REST API / Force.com Sites.
• Scheduled and Batch Apex.
• Salesforce Communities.
• Data Analysis / Data Cleansing / Migration / Data Loading (Data Loader).
• Salesforce Administration (Profiles, Permission Sets, Security, Page Layouts, Validations, Formulas, Workflow, Reports and Dashboards).
• Salesforce Deployment (Change-sets).
• Others - HTML, CSS, Javascript, XML, JSON, Object Oriented Programming.
• Basic Knowledge on css-based Framework like Bootstrap.
• Tools - JIRA, Microsoft Word, Microsoft Excel, Force.com IDE, Developer Console.

PROFESSIONAL EXPERIENCE:

Salesforce Developer

Confidential, Austin

• Confidential is startup revolutionizing the way the Medical Professionals manage their careers. The Intiva platform would further help the Facility Management Groups manage the Licensed Medical Professionals there by saving time and money.
• Understanding requirements from Product Managers, converting them to technical design and developing using Apex, Lightning, and out-of-box features (wherever applicable).
• Integrated Pardot and Salesforce, defining processes for synchronizing data and Lead Conversions.
• Created 10+ Custom Lightning Components (for Communities), used Lightning Application events to communicate with each other. Used helper controller classes to write common re-usable code, Bootstrap and stylesheets for custom styling.
• Wrote custom trigger code to mass enable the Community Portal Users for mass-uploaded Person Accounts and further create an association with a Facility Group Administrator.
• Created Custom Visualforce Email Template, exposed Visualforce Component (Custom Controller) to send out customized Daily, Weekly and Monthly Email Digests to the Facility Group Admins. Used Scheduled Batch Apex to trigger Emails every night.
• Created asynchronous Batch Apex to overcome governor limits and keeping all the data in sync through nightly jobs.
• Worked on building a Proof of Concept for sending secured messages using Direct Messaging (Lightning Communities) using Chatter API (ConnectAPI class).

Salesforce Developer

Confidential

• Instrumental in the success of Confidential Support / Services by providing quick fixes, enhancing Community Portal and adding self-service features to help reduce the workload of support agents.
• Analyzed and built a comprehensive Contact / License Management modules on the Community Portal which helped reduce the support cases by 20%.
• Translated Business Requirements into Technical Design, created new objects, fields, Workflows and Authored Batch Apex, Triggers, Visualforce pages, custom controllers and extensions.
• Worked on automating and enriching Entitlement Data which helped Support Management get a glimpse of important statistics related to Product Purchases.
• Integrated IT.com knowledge solution with Salesforce using REST API and JSON parsing.
• Worked on various rollups (Average cases closed in past n months, Cases where SLA missed, Case satisfaction surveys responses) at Account level to get a high level statistics.
• Built a comprehensive on-the-fly report for HR to identify sales representatives which did not meet their quota or exceeded quota in the last 4 quarters.

Salesforce Consultant

Confidential

• Integration between Salesforce and RCM Marketing Automation Platform, allowing the Salesforce users to receive benefits of the RCM Platform within their CRM System. With this integration CW can see overall Campaign Performance statistics / Individual Performance Statistics from Campaign / Campaign Member respectively.
• Utilized Batch Apex and Apex HTTP Callouts to synchronize data bi-directionally.
• Creation / Synchronization of one or all Projects (Opportunities) via Batch Apex. Synchronization included Contact, Campaign Members, Opportunity Team Members and Buyer data.
• Used Apex Sharing rules to grant Read / Write access to Accounts and Campaigns for a specific set of users in a private Org-Wide Setting.
• Created and assigned Custom Permissions to give users’ access to Custom Processes.
• Created 4 Visual force pages, 10+ Controllers, 4 triggers and utilized Apex Best Practices to avoid Governor Limits.
• Providing quick fixes during Production support to reduce impact on the business.

Salesforce Administrator / Developer

Confidential, San Diego, CA

• Captured the Business Need, translated functional requirements into design and assisted in improving the current Processes while automating them.
• Evaluated and installed AppExchange packages and enhanced them to in corporate the requirements.
• Used Force.com Sites to integrate various subscriptions forms on AFA’s Website with Salesforce.
• Integrated Vertical Response with Salesforce to meet the organizations marketing needs.
• Created 15+ Visualforce pages, controllers for each Volunteer position and exposed them through Force.com Sites.
• Automated the entire Volunteer Recruitment Process from New Applicant to being Volunteer thereby recruiting volunteers 40% faster.
• Cleaned, validated and mass uploaded bulk data (Subscribers, Volunteers, Subscription Information, Campaigns, Donations) using Data Loader.
• Extensively used Salesforce declarative approach wherever required - Created Custom Apps, custom objects, Custom Views, Formulas, Email Templates, Record Types, Page Layouts, Workflows, Reports and Dashboards to meet the business needs.
• Created custom controllers, extension classes and triggers as a part of integration process.

Project Lead

Confidential

• E-Learning Product Development using Agile - Scrum Methodology.
• Gathered and analyzed requirements for more than 5 projects spanned into 20+ sprints using different elicitation techniques - Interviewing, Telephonic discussions, brainstorming and prototyping.
• Analyzed, reviewed and modified Use-cases, created work-flows / flow-charts using Visio and gained sign-off from the stakeholders.
• Reviewed and recommended changes to user interface designs to ensure compliance with the functional requirements and technical designs thereby reducing any ambiguity
• Functioned as a liaison between the stakeholders and the development team; conducted sessions to explain the work-flow of each module to the development team which increased team's productivity by up to 25%
• Worked with developers on analysis and logical design tasks, participated in technical discussions, validated technical designs created by developers against the functional specifications there by avoiding re-work
• Created, reviewed and executed test cases to ensure the solution meets the required level of quality
• Prepared presentations for demos and demonstrated the sprint deliverables to more than 20 stakeholders.