SUMMARY:

• Senior IT professional with more than 16 years of IT experience with over 12 years of hands on experience in CRM space
• Salesforce certified Developer and senior CRM professional.
• Siebel certified CRM core consultant.
• Experienced in multiple roles in Salesforce like Administrator, Architect, Data Migration and Team lead, developer, integration expert.
• Successfully Implemented 18 full life cycles CRM projects for various clients.
• Has hands - on experience of working with the business team to realize the full capabilities of Salesforce.com CRM.
• Vast experience of using declarative features like validation rules, workflows, approval processes, sharing rules automation for satisfying complex business process automations
• Hands on experience with Apex,Visual Force, data migration and Integration.
• Very strong in Implementation, Configuration & Customization using Siebel Tools. Experience of working for large and complex Siebel CRM projects involving Siebel configuration, Database extensions, BC user properties, Siebel eScript and Browser Scripts, business services, workflow, workflow policies, Assignment Manager, runtime events
• Extensive experience of Call center, eService, eChannel, eFinance and Professional Services, CTI, IVR, Call routing applications. Configured CTI agents, extensions, communication profiles, event handlers, screen pops for complex call routing requirements

TECHNICAL SKILLS:

Programming Language: C, C++, VB, Java, ABAP/4, UNIX Shell Scripting.

RDBMS: Oracle, MS SQL Server. NeoView DB2, MS Access, FoxPro

Operating System: Windows, Unix.

ERP: SAP (SD, PM, MM, Cross Applications and ABAP/4)

CRM: Salesforce Technologies, Siebel Technologies

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Technical Consultant

Responsibilities:

• Implementation of project, resource allocation, forecasting, milestones, invoicing, holidays, timeoff and timecard module
• Integration of salesforce Accounts, Contacts, Opportunities, Projects and Invoices with NetSuite accounting system
• Implementation of customer portal
• Implementation of multi currency, exchange rate web service call to daily rates and update to salesforce currency type rates
• Implementation of sales quota, performance based incentive module

Confidential

Salesforce Senior Developer

Responsibilities:

• Implementation of Compliance, Control and Control Tracking for compliances like PCI, FedRAMP and SOC.
• Implementation of Pod validation tool (PVT) and Automatic Controls of Data Center (ACDC) custom applications in Salesforce
• Implementation of Data Center Provisioning (DCP) custom application having features with request initiation, fulfillment, cancelation, notification at various stages and state change validations
• Implementation of Assetforce custom application to track and manage servers at various data centers
• Implementation of case management, escalation and notification to various tier support groups
• Extensive coding in apex, visualforce, java script, java script frameworks, html to implement various features of above applications

Confidential

Salesforce Solution Architect

Responsibilities:

• Implementation of Bloomberg to Salesforce data flow and integration.
• Implementation of Net Documents to Salesforce integration.
• Implementation of RSS feeds of Edgar, PinkSheet, BioCentury, Fierce Biotect, Yahoo News in Salesforce
• Implementation of Microsoft outlook connector to Salesforce
• Design and implementation of custom application for DRI Capital having objects Account, Contact, Deal, Drug, Indication, Fund, Royalty, Patent and Investment
• Implementation of salesforce forecasting module to predict revenue based on Deals and Royalties
• Data migration from legacy system to Salesforce
• Development of apex triggers to enforce uniqueness in various objects, visualforce components and pages, soap and rest web service calls to external systems, scheduled jobs and data migration scripts

Confidential

Salesforce Senior Developer

Responsibilities:

• Implementation of school (partner) and family (customer) portal in salesforce
• Implementation of visualforce pages for Parent Financial Statements (PFS), Documents, Student Folders, Folder Quick Views, Hosuehold Information and Dashboard
• Design of data security model for salesforce standard and custom objects
• Hands on coding of various triggers and visualforce pages to enforce business logic
• Integration with third party web service to upload, view and print documents
• Portal setup and administration in salesforce

Confidential

Salesforce Architect

Responsibilities:

• Implementation International Reference Pricing application for pharmaceutical industries
• Design and implementation of country based data visibility model
• Design of Product and Pricing implementation based on multi currency
• Architect Price change scenario analysis and risk calculation
• Architect integration between SAP and salesforce to bring in exchange rate
• Managing all aspects of creating managed package and listing in AppExchange
• Leading a team of salesforce developers, business analysts and enforcing best practices in salesforce application development life cycle
• Managing source code control system

Confidential

Salesforce Solution Architect

Responsibilities:

• Implementation of group based security model for Accounts, Companies, Contacts, Opportunities and Cases
• Development of customizable salesforce forecasting module
• Protection of federal data by implementing separate security model for it
• Requirement and design documentation
• Proposal of various alternate solution for business scenarios and aiding in selecting correct implementation
• Development of workflows, approval process, apex coding, client applications, web services, triggers and visualforce pages
• Data migration from legacy system into salesforce
• Design and development of data load template files to load data into salesforce from various legacy applications
• Development of custom Account merge visualforce page for merging records by anyone even without having delete access to loser records
• Development of data archiving and backup process
• Integration with SAP system to get Opportunities in salesforce and with MRDR system to get People, Master Client and Customer Relationship data
• Development of federal data protection alert program when data is shared to non federal users

Confidential

Salesforce Senior Developer

Responsibilities:

• Implementation of custom entitlement process in salesforce for tech-ops and RMA cases with integration to backend oracle application
• Design and implementation of email notification process to subscribers when new or modified documents are added to document library
• Implementation of appointment booking custom application in salesforce customer portal
• Implementation of Inter Operative Tool (IOT) custom application in salesforce to track third party products that inter operate with Confidential products
• Development of batch program to close opportunities based on order status
• Development and enhancements to ticketing application in salesforce

Confidential

Salesforce Data Migration Lead

Responsibilities:

• Collecting data migration requirements from business users
• Preparation of data mapping document
• Development of data transformation scripts
• Merging of multiple legacy product line into single opportunity product line
• Import of following entities in salesforce: Account, Contact, Opportunity, Opportunity Product, Activity, Opportunity Competitor, Opportunity Contact, Service records, Task, Event, Notes and Users.
• Support production issues after data loading
• Design of reusable batch import process

Confidential

Salesforce Development Lead

Responsibilities:

• Development of custom quote application called QNToolkit
• Development of RFQ Library screen with hyperlinks to Parts, History, Costs and Agreements view
• Development of RFQ Quote View
• Implementation of table sorting in selected columns in visualforce
• Implementation of pagination for table records in visualforce
• Implementation of smart lookup for text and lookup fields
• Import of RFQ and Parts data through visualforce page and loading into custom objects
• Design of visualforce controllers for RFQ, Quote, Negotiation and Cost screens.
• Development of Apex Triggers.
• Integration with legacy applications using informatica data connector

Confidential

Salesforce Architect and Data Migration Lead

Responsibilities:

• Detailed study of legacy applications and data structures. Data Flow architecture diagram construction and source to target mapping and transformation.
• Import and export of data such as Users, Territories, Account, Address, Account to Territory alignment, User to Territory alignment, Custom objects through data loader
• Customization of Opportunity and Forecasting modules to forecast on Product Families.
• Design and implementation of publish subscribe process to get Accounts and Addresses from Master Data Management (MDM) system into SFDC.
• Design and implementation of automatic merge process for Accounts and Addresses. Implementation of merge engine based on business rules to identify winner and looser records.
• Implementation of Search Before Create (SBC) process for Accounts to avoid creation of duplicate Accounts.
• Territory Management setup and implementation of custom visualforce page to align Accounts to Territories
• Implementation of My Accounts and All Account views of Healthcare Professionals (HCP) and Healthcare Organizations (HCO)
• Integration of Salesforce with Master Data Management (MDM) system and Siebel CRM with Informatica cloud connector.
• Design and implementation of Affiliations between HCPs, HCOs and Contacts. Brand Affiliation for HCPs.
• Implementation of Interaction recording between HCPs and Field Sales Rep.
• Design and implementation of Medical Communications to HCPs.
• Creation of Triggers, Apex Classes and Controllers, Visualforce pages, Webservices, configuration of standard and custom Objects, Business Validation Rules, Workflows and Approval Processes needed for custom BioPharma application development.
• Tier 3 support for production issues.
• Successfully performed the roles of Architect, Team lead, Sr. Developer, and Project manager.
• Extensive experience in implementing global CRM Siebel major releases.
• Vast Experience in handling multiple modules such as Call Center, eService, eChannel, Siebel Professional Services Module and Siebel eSales.
• Worked and excelled in various Siebel versions like, Siebel 7.5.3, Siebel 6.3, Siebel 8.0,Siebel Tools, Siebel VB, Siebel 2000, Siebel Tools 2000.
• In depth experience in multiple databases Oracle, SQLServer.